Studio, 2 Double Beds, Non Smoking | Iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Cleveland Beachwood Orange Pl N

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 189 out of 1007 reviews" "
Rating 8 - Good. 226 out of 1007 reviews" "
Rating 6 - Okay. 197 out of 1007 reviews" "
Rating 4 - Poor. 160 out of 1007 reviews" "
Rating 2 - Terrible. 235 out of 1007 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Loretta

Disliked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Bruce

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Quida

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. From the front desk to the cleaners.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Quida, Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with both our front desk team and cleaners. Providing excellent service is our priority, and we're glad to know that our team contributed to your enjoyable stay. We look forward to welcoming you back at Extended Stay America soon!Sincerely,Hotel Management

4/10 Poor

Patrick

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
lights not working and broken cabinets missing drain plugs...
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Patrick, Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the lights not working and broken cabinets. Rest assured, we're addressing these maintenance issues promptly to ensure a comfortable stay for our guests. Your feedback is valuable, and we appreciate your understanding. We appreciate your honesty and hope to have the opportunity to improve and provide a better experience in your future stays.Sincerely,Hotel Management

6/10 Okay

Don

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

anna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the elevator was out the time we stayed there not a big problem but small in inconvenience
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Dear Anna, Thank you for sharing your experience with us. We appreciate your understanding regarding the temporary inconvenience with the elevator during your stay. We strive to address such issues internally and appreciate your patience. Your feedback is valuable, and we look forward to the opportunity to host you again for a more seamless experience.Sincerely,Hotel Management

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at 3:30p I went to the front desk and the young lady there. She greeted me, but answered her cell phone and had me wait there until 5 minutes, when I said should I come back? She replied yes, mind you I had been flying all night. When I came back the check-in process was still horrible. The hotel reeked of smell of all kinds of smoke. There was trash in the hallways, and I would not recommend this hotel/motel to anyone!!! Stay away!!!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear William, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we are sorry for the condition of the accommodation not meeting your expectations, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

6/10 Okay

Suzanne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room appeared to be a little bit run down but that was okay I didn't Mine too much it was a one night stay. It could definitely use a refresh When my grandson dropped money on the floor and it rolled under the bed. That's when we got grossed out There was a ton of dirt paper and other peoples underwear underwear under both beds. I told the clerk upon leaving that. That room definitely need to have the beds cleaned underneath She's just looked at me strange and said okay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Suzanne, Thank you for sharing your feedback regarding your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Your satisfaction is paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

4/10 Poor

Vedrana, Arlington

Stayed 2 nights in Feb 2024

4/10 Poor

Julie

Stayed 1 night in Feb 2024

6/10 Okay

Lionel

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities
Second stay within a month, big difference, missing shower curtain, no table or chair amd front desk was not staffed thru the night with front door being locked
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 11, 2024
Dear Lionel, We're delighted to welcome you back to Extended Stay America for your second stay within a month! We apologize for any inconvenience with the missing shower curtain and lack of a table or chair in your room. Your feedback is valuable, and we'll address these issues promptly. We appreciate your continued patronage and hope to exceed your expectations in the future.Sincerely,Hotel management

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place
Stayed 4 nights in Jan 2024

10/10 Excellent

Shiara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids, our dog and myself had a good stay. Enjoyed the breakfast downstairs.
Stayed 3 nights in Jan 2024

2/10 Terrible

Dena

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean, bed bugs
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Dena, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

6/10 Okay

Harry

Business traveler
Liked: Cleanliness, property conditions & facilities
Bedding too thin; bed very comfortable otherwise. A little noisy and traffic heavy on my floor.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 23, 2024
Dear Harry, Thank you for writing a review of our hotel. It is good that you had a pleasant time and enjoyed the comfortable bed. However, we are sorry for the disappointment caused by the problems mentioned. Our front desk can help you with such issues. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

2/10 Terrible

Lindsey

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not clean, the floor unswept found the previous occupants trash under the bed and floor. A bottle of wet cigarette butts in the bathroom under the sink. We did not stay overnight.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 21, 2024
Dear Lindsey, Thank you for taking the time to write a review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

4/10 Poor

Sabrina

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's not well kept at all. The atmosphere is more like an apartment building than a hotel/motel. Unclean!! lots of trash and debri in the room and under the bed(chip bags, juice containers, tissue crumbs,stains running down base of the toiliet. You can see filth upon entry. I understand people live there so maybe they should consider using it just for that and not rent rooms. The only reason I stayed the 1 night is because i caught a lyft with my family and had booked online. Our power was out, I thought because it was beachwood I had nothing to worry about. I had instacart deliver cleaning supplies so i could clean up some of the things myself.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 20, 2024
Dear Sabrina, Thank you for staying with us and sharing your experience. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

10/10 Excellent

Quida

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the lovely staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Eleanor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice and helpful.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 18, 2024
Dear Eleanor, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

8/10 Good

Joyce

Liked: Amenities, property conditions & facilities
Glad it's on a bus line, there is shopping within walking distance, room was large.
Stayed 5 nights in Jan 2024

8/10 Good

Rochana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't hate it but there are some things they could've done better, like not having towels in the room, or that there was no bedding for the pull out. Front desk must have not had a good day because she was a little snappy maybe cranky I don't know. 😎
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Dear Rochana, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

8/10 Good

Scherrie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice.
Stayed 1 night in Jan 2024

8/10 Good

Chamikar

Business traveler, Traveled with partner
Stayed 5 nights in Jan 2024

2/10 Terrible

Kendra

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t expect luxury but certainly a bit more than it was. Beyond dated. Didn’t feel clean. Room smelled of stale smoke as if they have been trying to remedy it for the last several years. Wasn’t pleasant. There was no soap in the bathroom. No Kleenex either. Bed was adequate enough for the night. I only stayed as I had no power/heat at home due to the weather. I would not recommend. I did not complain as I had a terrible day and no longer had the capacity to deal with anything or people.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 11, 2024
Dear Kendra, Thank you for choosing us. We sincerely apologize for the inconvenience caused due to the various issues you described. We regret the frustrations you experienced, and we are grateful for your patience. We hope to make it up to you on your next stay. Until then, safe travels!Sincerely,Hotel Management

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 26, 2024
Dear Jarvis, Thank you for your feedback. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely, Hotel Management

8/10 Good

Carmen

Stayed 2 nights in Jan 2024

8/10 Good

doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly. There knowledge of the area was helpful. Price was affordable.
Stayed 1 night in Dec 2023

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service
See above
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 6, 2024
Dear Eleanor, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting here. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management

4/10 Poor

Myra

Stayed 1 night in Dec 2023

6/10 Okay

Annette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dion

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

John

Disliked: Amenities
I checked in my room I got switched to another room without notice then once I got another room I walked into that room and it had guest in it when I finally got my room it was a complete downgrade from the room I originally booked!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear John, We appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

8/10 Good

Rochana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Frederick

Stayed 1 night in Dec 2023

6/10 Okay

Hammed

Stayed 1 night in Dec 2023

10/10 Excellent

Donna K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Donna K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yub was not cleaned ,neither bottom of toilet , not toiletries or blanket , blow drier
Stayed 2 nights in Dec 2023

4/10 Poor

Shannon

Traveled with group
Disliked: Cleanliness, staff & service
Never again
Customer service at check in was extremely rude. No toilet paper in a “clean” room that had burnt food on counters, and 1 towel for a 2 person booked room. Check in was late, but had all day very disappointing. Will NEVER use extended stay again. I was only there 1 night, 11pm- 11am. Oh, states breakfast, but no creamer available for coffee and muffins. Again, very disappointing!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Dear Shannon, Thank you for your recent stay and for sharing your comments about our hotel. We aim to provide the best customer service possible, and we regret not meeting this expectation. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We are also sorry you were disappointed with the breakfast. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

10/10 Excellent

Ebony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Dear Ebony, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable with the staff, and we exceeded your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon at the location.Sincerely,Hotel Management

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

10/10 Excellent

Eleanor

Business traveler
Liked: Amenities, property conditions & facilities
Location is great as I am a travel nurse with temp assignment at Ahuja Hospital. Close to eateries, Starbuck's and hospital - all 5 to 10 min away. Staff hellpful and pleasent. Room is clean and comfortable.
Stayed 2 nights in Nov 2023

2/10 Terrible

treshaun

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Had bed bugs
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 30, 2023
Dear treshaun, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

2/10 Terrible

AbdurRahim

Disliked: Cleanliness, amenities
I didn't like it at all
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 7, 2023
Dear AbdurRahim, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jon

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The dirtiest hotel room I’ve ever stayed in. Clumps of hair in the bed and around the room, and too many roaches to count. Had to leave in the middle of the night and find a new hotel.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Dear Jon, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpets in the passageways is very dirty and my floor in the room was very sticky and dirty.
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 29, 2023
Dear Mark, Thank you for being our guest. We are sorry for the inconvenience caused and will discuss with the team to actively handle such concerns as we advance. In response to your feedback, we will discuss with our concerned team to recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is there to improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

4/10 Poor

Scottlynn

Traveled with group
Disliked: Staff & service
The staff member who checked us in was horrible. Her attitude and the way she talked to us was very rude. Especially because we came to her with kindness and never once spoke to her wrong. She slammed my ID back down and pushed it toward me and then when I called for cups she hung up on me Immediately after telling us to come down and get them.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Scottlynn, Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

6/10 Okay

jae sook

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023