“Top-notch hotel!”

This is the second time we've stayed there and will again when we're back in cleveland. The staff is superb and housekeeping can't be beat. The air conditioner in our room wasn't up to par, but acceptable. Certainly not enough to mar the overall perfection of this hotel!

“Overall very pleased”

The only slightly negative thing I can say is that you can hear when the room above you is taking a shower or flushes the toilet, or when they get too noisy. The breakfast bar was amazing and had a great variety of food. The room was clean and the bed was very comfortable.

“Great location and welcoming, professional staff.”

Everyone that works there is welcoming, friendly and professional. The breakfast buffet offered many choices including lots of fresh fruit and yogurt. The bed was comfortable and I was given both down and regular pillows. The only downside to my stay was on the only day there that I had an opportunity to sleep in....the maid tried to come in and clean my room at 8:30 am. Also, I would have liked a spare blanket in my room.

“Sufficient for my needs”

The HVAC unit wasn't in perfect condition; it had some clicking or noise problem. I admit I didn't report the problem.

“Fairfield Beachwood Disappointment”

Mattress too soft, closet too narrow to hold any hangers at right angles to bar. Bathroom was too small.....toilet so close to tub that you barely have enough room to stand in order to enter the tub at the end where the bar is. Heater did not work properly (thermostat has problems), and problems with television. One of the most disappointing rooms we've ever stayed in. One good thing was the breakfast...very polite and helpful man in breakfast area to help with anything. also polite people at front desk.

“Not impressed”

We stayed at this hotel because of the waterslide. We had promised our kids (having to be in the car for 12 hours for our 2 day drive) that they would have loads of fun! WRONG! 1- There are not a lot of restaurants in the immediate area and no local information was available in our room. 2- After finding food...we headed for the pool. In the guest information book, it states that the pool is open until 11pm...nowhere does it say anything about the waterslide. So when we got to the pool, the slide was closed (at 8pm) and we were told that the slide wasnt even open during the week...only weekends. 3- They charged me for two nights instead of one and the girl at reception wasnt able to reverse the charges. I have to deal with the manager long distance to fix this. Overall, We were very disappointed with our experience.