“Nice hotel outside of Cleveland.”

The hotel was new, clean, and in a nice neighborhood. The rate was good and the room was just fine. Staff was helpful. I'll go back when I attend my event next year.

“Very Comfortable”

I enjoyed the nice lady that greeted us for breakfast in the morning. She was very helpful and talked to all who came down to eat. She made me feel at home. The room was fine too. I enjoyed the location of the hotel, as it was not far from the airport and there were alot of nice restaurants surrounding it. I also like the view from our room.

“This stay was disappointing”

I've stayed in this hotel several times. In the past, when our room did not have a refrigerator, the hotel staff was always happy to store our few items in the hotel's refrigerator. This time, the man on desk duty informed us he could not allow us to put items in the hotel refrigerator and that they "never" permit guests to do this. He had a "can't-do" attitude that was terribly frustrating. He didn't care at all that we were faced with a problem. I had to upgrade to a suite to get refrigerator space. Also, the man at the desk was extremely condescending. Yes I'm a mom, who was checking in with my daughter, but I'm also a doctor and do not appreciate being talked down to. Perhaps this hotel needs to remind its staff to treat women with respect.

“Awesome place to stay for the price!”

The front desk person that checked us in was very nice. We had planned to go out to the Olive Garden and was not familiar with the area. He printed out the directions for us and gave us a handout with other area places that may have been of interest for us. He was very personable with all the guests that came in the lobby. Breakfast was an added bonus. Both days were really good with a nice variety to choose from. We would definitely stay here again. The room was nice and had the light blocking curtains which was exacly what we like. The only bad thing was we wished the room had a refridgerator and microwave.

“Chaos”

Around 10pm there was a false fire alarm and we were all had to leave our rooms. Around 1am there was a brawl on the 5th floor - when I called the front desk there was no answer for several calls. When I decided to check-out at 1am - there were several police and a lot of chaos in the lobby.