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The inside of the door had a lot of dirty fingerprints. The toilet bowl had a ring of brown at the water line. The carpet had a square cut out area that was placed back. The bed was uncomfortable, and the curtain (that had dirt along the inside seam) didn't block out the outdoor lighting. The room was bright at 4 a.m.
Donna
Stayed 1 night in Apr 2024
Response from Rajan Kapadia GM on Apr 22, 2024
Hello Donna, Thank you for choosing to stay with us and finding time to communicate with us. We will look into the points you mentioned and improve. I request you to stay with us on your next visit to this area.
Very small pillows (more like throw pillows for a sofa! Strange!) Run down bathroom n not very clean. Cheap furniture. I’d rather pay more for a cleaner nicer place. I won’t stay in a Best western again.
William
Stayed 1 night in Apr 2024
Response from Rajan Kapadia GM on Apr 17, 2024
Hello Mr William,Thank you for choosing to stay with us. Our team at Best Western point south try our best to exceed guest expectations, Obviously, in this instance, we could have done better. we are upgrading our rooms shortly to improve the guest experience. I request you to stay with us next time in this area.
There was an odor of cigarette smoke but it wasnt too bad. There was a raised bump down the exact middle of the bed which leads me to believe there was a bar under the mattress and made sleeping uncomfortable trying to avoid it. The bathtub was really small and I barely fit in it and I'm not an overly large person. Overall the hotel is very well maintained and the room was very clean just those minor things. Personally I wouldnt stay there again because I want to take a nice relaxing bath so I would stay somewhere with an adequate size tub.
Outdated rooms and smelly all over the hotel. Couldn’t have breakfast because of the unbearable smell of ammonium. Would not recommend.
Veronika
Stayed 1 night in Mar 2024
Response from Rajan Kapadia GM on Mar 18, 2024
Hello Veronica, Thank you for choosing to stay with Best Western Point South. Apology for the inconvenience and I am going to look into it in the breakfast room. I request you to choose to stay with us on your next visit to this area.
10/10 Excellent
Billie
Mar 17, 2024
Billie
Stayed 1 night in Mar 2024
8/10 Good
Jon
Mar 16, 2024
Liked: Cleanliness, staff & service
It was ok 4 stars
Jon
Stayed 1 night in Mar 2024
10/10 Excellent
Lisa
Traveled with partner
Mar 9, 2024
Didn’t like the fact that there were no restaurants nearby.
Lisa
Stayed 1 night in Mar 2024
8/10 Good
Yazeed
Mar 8, 2024
Liked: Staff & service
Overall, decent.
Yazeed
Stayed 1 night in Mar 2024
Response from Front Desk Clerk on Mar 11, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back and see our improvements. Thank You. Alyssa Myers.
Breakfast was really bad. Otherwise, a very pleasant exp.
Yuri
Stayed 1 night in Feb 2024
Response from Front Desk Clerk on Mar 5, 2024
Thank you for taking time out to review our property and we do apologize about the breakfast and we will be working on the breakfast part and try and be better on that end, but we are glad that you enjoyed your stay and as we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
While this is an older hotel the carpeting and paint in my room were fresh and the towels were very nice. The staff were all very friendly.
Shawnee
Stayed 1 night in Mar 2024
Response from Front Desk Clerk on Mar 5, 2024
Thank you for taking time out to review our property and we are very glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers. Front Desk Clerk.
6/10 Okay
Ursela
Feb 22, 2024
Ursela
Stayed 1 night in Feb 2024
10/10 Excellent
sandra
Traveled with family
Feb 17, 2024
Very convenient and very nice accommodation s.
sandra
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 18, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations we hope that you would come back again. Thank You. Alyssa Myers.
Hello Bruce,Our job is to exceed our guest's expectations.Thank you for booking with us but you checked out in an hour and we refunded the full amount. Understand you were not comfortable seeing a dehumidifier in the room. It is quite normal to have a dehumidifier in the house or hotels located on the southeastern side of the coast.I request you to choose our property while next time you are in this area. Striving to provide quality accommodation is our goal. Thank you,
8/10 Good
Franklin
Traveled with family and small children, Traveled with pets
Very pet friendly but clean. Definitely worth paying a little extra than other cheaper motels.
Franklin
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 18, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with you stay. As we are in the process of renovations and making the property a better stay for all of our guest, we hope that you would come back again. Thank You. Alyssa Myers.
Thank you for taking time to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
Best Western use to be a higher quality. Times have changed and it appears to be somewhere that Truckers would stay now a days
Robert
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 7, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
8/10 Good
Louise
Traveled with family
Feb 1, 2024
Liked: Property conditions & facilities
We received a call at 23h00 to see if the room was ok and everything ok ? We were asleep.i asked why calling at this hour ? Tje guy hang up on the phone ibstead of making dome excuses.
I think we were charge ny expedia and the hotel
Louise
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 7, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. I do apologize about the late phone call and we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
The staff here is amazing. Always ready to help and to make sure you’re comfortable.
Judith
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 26, 2024
Thank you for taking time out to review our property and we are glad that you enjoyed your stay with us. As we are in the process of renovations and making the property a better stay for al guest we hope that would come back again and see our improvements. Thank You. Alyssa Myers.
10/10 Excellent
Carl
Jan 22, 2024
Carl
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 26, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest. We hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
Staff at check in very pleasant and explained everything. Rooms were as to be expected. Looks like new carpet was recently installed. Bathrooms need updated but still workable. Beds were comfortable and rooms looked clean. However I found a sock laying on the chair in the room. Pool water was warm but be prepared it is chilly when you get out and you go outside to get to your room. Breakfast had quite a few options. Would stay again.
Bruce
Response from Front Desk Manager on Jan 16, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay with us. As we are in the process of renovating the property and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
I was very pleased with this hotel other than the pillows suck. My 2 night stay ended with a terrible back ache from the pillows on the bed. Please invest in some firmer ones.
Thank you.
Kisha
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 13, 2024
Thank you for taking time out to review our property and we apologize that you did not enjoy your sleep while staying with us. As we are in the process of renovations and making the property a better stay for all guest, we hope that you would come back and see our improvements. Thank You. Alyssa Myers.
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for al guest. We hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
6/10 Okay
Jacqueline
Jan 9, 2024
Liked: Cleanliness, staff & service
Jacqueline
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 10, 2024
Thank you for taking time out to review our property and we are sorry that we did not meet your expectations while staying here. As we are in the process of renovations and making the stay better for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
The check in was easy and fast. She was very pleasant at the desk. We were disappointed that there was no restaurants there or near there. She said at the deck the pizza place delivered but when we called they said not on Sunday. So all we could get was a sub but had to drive to get it.i went into the bathroom after we had everything in the room and there was a hair in the bath tube so i didnt use the shower. Also they must of fixed a leak in the fixtures in the bathroom as there was a hole there. The tiles were falling off the wall. This was in room 140 . I look at the toilet and there was a slight ring forming. To me this is a toilet that isnt getting cleaned. We were so darn tired we just put up with it as it was one night. When you check in with your dog they do give the dog a welcome bag which was nice . But i would of rather had a clean room . I did tell the girl at the desk not to put anyone in there till its fixed. You could hear the maintenance men in the other room from our bathroom as there was a hole there were the tiles were falling off. You can see it in picture attachment. I love Best Western but this one isnt to par to that chain.
Diane
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 9, 2024
Thank you for taking time out to review our property and we are so sorry that we did not meet your expectations and that you did not enjoy your stay with us. As we are in the process of renovations and making the property a better stay for all of our guest, we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
6/10 Okay
Reggie
Jan 5, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpet is old and dingy which creates an awful smell. New beds should be brought, the bed springs are old and not sanitary. The bathroom needs updating. The staff were wonderful. They don’t control the place needs updating. I won’t stay there again!
Reggie
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Jan 9, 2024
Thank you for taking time out to review our property and we apologize that you did not enjoy your stay with us. as we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back and see our improvements. Thank You. Alyssa Myers.
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
6/10 Okay
Lynne
Traveled with family
Jan 2, 2024
Lynne
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 9, 2024
Thank you for taking time out to review our property and we apologize that you did not enjoy your stay with us. As we are in the process of renovations, and making the property a better stay for al guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
10/10 Excellent
joseph
Jan 1, 2024
Liked: Cleanliness, staff & service, room comfort
room was very dated but clean. breakfast was adequate.
joseph
Stayed 1 night in Dec 2023
Response from Front Desk Mananger on Jan 6, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
I liked that the property was convenient off of i-95. And I like the breakfast served in the morning. The only downside was that our sink in the room stayed clogged.
Phyllis
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Dec 31, 2023
Thank you for taking time out to review our property and i apologize that you did not enjoy your stay with us. As we are in the process of renovations we hope that you would come back and see our improvements. Thank You. Alyssa Myers.
We use this Best Western Hotel bc it’s convenient and always clean The lounge is an added respite Breakfast is more than ample
Daniel L
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 29, 2023
Thank you for taking time out to review our property and we are glad that you did enjoy your stay with us. As we are in the process of renovations and making the property a better stay for all guest, we hope that you would come back and see our improvements. Thank You. Alyssa Myers. Front Desk Manager
Thank you for taking time out to review our property and we are sorry that you did not enjoy your stay with us. As we are in the process of renovations we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.
Breakfast was good and lady in charge of the food very friendly. Check in was no problem. Found hair on sheets, but otherwise room was clean, not a new building. Comfortable, would come again.
Janelle
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 29, 2023
Thank you for taking time out to review our property and we are glad that yo were pleased with your stay. We do apologize about the hair on the sheets and we will get with house keeping on that issue. As we are in the process of renovations we hope that you would come back and see our improvements. Thank You. Alyssa Myers.