Lobby lounge

Reviews of Red Roof Inn Yemassee

2 out of 5
Red Roof Inn Yemassee
138 Frampton Drive, Yemassee, SC

Reviews

7.4

Good

Rating 10 - Excellent. 139 out of 454 reviews" "
Rating 8 - Good. 152 out of 454 reviews" "
Rating 6 - Okay. 69 out of 454 reviews" "
Rating 4 - Poor. 54 out of 454 reviews" "
Rating 2 - Terrible. 40 out of 454 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Rachelle, Orono

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was very convenient right off the Hwy. it’s a decent place to stay for the price. The bathroom had not been restocked: empty tissue box and no bar soap for the shower. The photos of the eating area showed chafing dishes for hot food, but turns out they only have waffles.
Stayed 2 nights in Apr 2024
Response from Sharma RediResponse Specialist on Apr 15, 2024
Thank you for taking a moment to leave a review, Rachelle. The staff and I at the RED ROOF INN YEMASSEE appreciate your 3/5 score. I am happy to hear that you found our hotel to be very convenient right off the highway and decent for the price. However, you indicated that lack of the toiletries you mentioned and the issue regarding the eating area dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you re comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed for one night, but it was quite clean and excellent condition! Would stay there again!
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on Apr 14, 2024
Thank you for taking the time to write about experience at the RED ROOF INN YEMASSEE. Debbie, I am glad to hear that our hotel was clean and in excellent conditions, and you would stay again. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Debbie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 30, 2024
Hello John,Thank you for choosing to stay at our Red Roof Inn Yemassee. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 20, 2024
Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn Yemassee appreciate your 5/5 score following your stay. I am thrilled that you had a nice stay at our hotel. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

10/10 Excellent

Cynthia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im very impressed with this updated property. Love that there is no dirty carpet in the rooms. Everything is spotless and the staff is lovely. Most of all i love that they are really pet friendly. Many chains are charging $75 per night extra for my little best friend, there is NOTHING friendly about that. Here, she stays for free and they were so sweet to her. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 19, 2024
Dear Cynthia, Everyone here at the Red Roof Inn Yemassee was proud to see your 5/5 score. I am happy that our pet friendliness, cleanliness and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Robert C.

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would have given an excellent rating if the elevators were working! We booked a day prior to our visit and arrived late. We were called and asked if we’re still coming. We had stopped for a late dinner, but informed them, that yes, we’re still coming. When we arrived, we were given a second floor room, and then we were told the elevator wasn’t working!!!!!
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 10, 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Yemassee. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the fact that the elevator was not working and you received a second floor room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Maitee

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sharma RediResponse Specialist on Jan 11, 2024
Hello Maitee, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN YEMASSEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the staff for understanding a situation in the moment for my check in…I’m very grateful. Your save my day.
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 31, 2023
Dear Laura,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Yemassee. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our understanding staff. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Jean

Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Jan 19, 2024
Hi Jean,Thank you for taking the time to write a review of your stay at the Red Roof Inn Yemassee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 Excellent

monica

Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 24, 2023
Thank you for your positive rating, Monica, following your stay at the Red Roof Inn Yemassee. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room, bed and bathroom were very clean and comfortable. There was a dog smell in the hallway but not in room. the breakfast was very limited. The price was good. I thought it was an excellent value.
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Dec 5, 2023
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean, price to be affordable, and all the other positive features highlighted. However, I sincerely apologize for the odor you described and the breakfast amount not being to your liking. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

4/10 Poor

Kathy

Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 19, 2023
Hello Kathy,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jinaldo

Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 19, 2023
Hello Jinaldo,Your review of the Red Roof Inn Yemassee was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay but won’t return
My husband and I stayed here while passing through town on a road trip. The people working here are fantastic. Great customer service. Unfortunately that was the best part of our stay. The elevators do not work so we had to drag our luggage up the stairs. The room was very outdated, smelled musty and the bed was not comfortable at all. The water pressure in the shower was horrible. The complimentary breakfast was only coffee, waffles and cereal. Overall, it served its purpose as a place to sleep while on our trip but we will not be back.
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 17, 2023
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN YEMASSEE. It's great to hear that you found our customer service to be great. However, I sincerely apologize for the dysfunctional elevator, the odor you described and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I will be sharing your comments with the management team in an effort to have your concerns addressed. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 Excellent

Tresie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff very clean and cozy atmosphere my family and I enjoyed our stay.
Stayed 1 night in Sep 2023
Response from Kamaria RediResponse Specialist on Nov 15, 2023
Dear Tresie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean, staff to be helpful and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

TONY SOUSA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 13, 2023
Hello Tony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN YEMASSEE and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Steven

Traveled with pets
Liked: Cleanliness, property conditions & facilities
The property and room were in very good condition and clean, especially the bathroom. Only issue I had was that I was supposed to have a pet-friendly room. These rooms should not include couches and beds that cannot be kept secure from animals wishing to hide underneath. Not a huge deal but one I wanted to bring up.
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 11, 2023
Dear Steven,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN YEMASSEE. We appreciate you letting us know that you were displeased with the room provided. We are sorry for this issue, but are happy to read that we provided you with a clean room and bathroom, well maintained property and room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It is a very nice hotel for the price . Stayed another local one and came here . Pleasantly surprised it was very nice
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 7, 2023
Hello Thomas,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN YEMASSEE. It's great to hear that you were satisfied with our competitive rates and quality. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auldbrass Plantation visit
Staff was excellent. Easy checkin. Breakfast was ok. Great location. No hairdryer in bathroom. Small bathroom. With the above being said I’d still stay again and recommend to anyone.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 6, 2023
Hello April,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN YEMASSEE. We value you as a our guest and welcome your 5/5 score. It's wonderful to hear that you were pleased with our location, excellent staff, breakfast and easy check-in service. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties.I'm sorry to hear that your bathroom size wasn't what yo expected and that you had no hairdryer. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

KEN, WASAGA BEACH

Traveled with family
Liked: Cleanliness
They advertise breakfast is included but its a very sparse and poor breakfast
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Nov 3, 2023
Hi Ken,Thank you for taking the time to write a review of your stay at the Red Roof Inn Yemassee. You indicated that you were unsatisfied with our breakfast menu, please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Ronaldo

Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Nov 19, 2023
Hello Ronaldo,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from 95 , check in was very easy , Carlos was very friendly. Slept well , I would stay here again
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 21, 2023
Dear Carol,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN YEMASSEE. It’s great to hear that you you found our property to be conveniently located in addition to our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Good

Nancy

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 13, 2023
Hello Nancy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN YEMASSEE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 31, 2023
Hi David,Thank you for taking the time to write a review of your stay at the Red Roof Inn Yemassee. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Good

Nationwide

Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 9, 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN YEMASSEE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

William M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 3, 2023
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN YEMASSEE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and clean room. Continental breakfast was limited and nothing to write home about but worth the friendly staff and clean room. I would return again.
Stayed 2 nights in Aug 2023
Response from Dannielle Redirtesponse Specialist on Sep 9, 2023
Dear Zachary,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN YEMASSEE. We are sorry that the amount of breakfast provided was not to your standard, however, we are happy to know that Redroof staff were friendly and the room was clean. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof Management

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
I wasn’t expecting much from a small town inn. However, the room was wonderful! Very clean, great staff, newly renovated and very comfortable! I would definitely recommend to anyone.
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Sep 4, 2023
Dear Jenn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our pleasant staff, comfortable and newly renovated room. We aim to satisfy our guest with superior customer service and your feedback is appreciated. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

8/10 Good

Johanna, Phila

Traveled with pets, Traveled with family
Liked: Amenities
I would have given 5 stars. Since the property is well kept and the staff is extremely friendly. Carlos in specific. But I booked since they offer breakfast to make our long drive easier for my husband since we travel with a fur baby. And all they offered was cereal, coffee and waffles. There was a lack of hot selections and pastries or fresh fruit. And they blamed it on COVID. I’ve stayed at comparable chains recently that offer eggs, sausage and all that they were lacking. I’ve stayed here for years on my way to Florida. But I think I’m going to look elsewhere next time.
Stayed 1 night in Sep 2023

4/10 Poor

Angel

Traveled with family
Liked: Staff & service
Disliked: Amenities
Did not like microwave wasnt clean my wife had to clean it wont be staying at hotel again
Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on Aug 19, 2023
Dear Angel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Yemassee. I am disappointed that your experience did not meet your expectations which prompt your 2/5 score. Please accept our sincerest apologies for the lack of cleanliness of the microwave and all the other listed hindrances. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you very much for providing us with your feedback.Very truly yours,OliviaRediResponse Specialist

10/10 Excellent

steven

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Day staff no communication with other staff
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Speciaist on Aug 17, 2023
Dear Steven,Thank you for taking the time to tell us about your experience at the RED ROOF INN YEMASSEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of effective communication between the staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Dannielle Red Roof Management

10/10 Excellent

Sheila

Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 15, 2023
Hello Sheila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN YEMASSEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

stacey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room good service Not much food places around
Stayed 2 nights in Aug 2023
Response from Sharma RediResponse Specialist on Aug 10, 2023
Dear Stacey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. It's great to hear that you found your room to be clean and our customer service to be good resulting in a 4/5 score. Thank you again for your review. We hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for travelers
Shannon at the desk was super! She was professional, helpful, friendly, and had great recommendations regarding places to eat.
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Aug 6, 2023
Dear Shirley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN YEMASSEE. It's great to see you enjoyed your stay, resulting in a 10/10 score. I am proud to know that our front desk staff was professional, helpful, friendly and had great recommendations regarding places to eat. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Donna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff. Room was really nice.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on Aug 2, 2023
Hi Donna,Thank you for taking the time to write a review of your stay at the Red Roof Inn Yemassee. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our courteous/helpful staff and really nice room. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRediresponse Specialist

8/10 Good

Randy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on Jul 25, 2023
Hello Randy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Yemassee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

6/10 Okay

Rebekah

Liked: Staff & service, property conditions & facilities, room comfort
Fine if you like Pine Sol
First the good- the front desk clerk was great. Kind, accommodating, and professional. The room was beautifully furnished and the bed was comfortable. No complaints about the area either. (The food choices are lacking but that’s not the fault of Red Roof.) Now- the not so good- the rooms wreaked of Pine Sol. Overpowering and way too much. I ended up feeling I’ll because of that. There’s also no exhaust fan in the bathroom, which would have helped. There was also mold behind the curtains, around the AC unit. And the elevator is out of service and looks like it had been for awhile. Overall- with the exception of the mold and Pine Sol, we absolutely would stay again. However those two things make it a no go for us.
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on Jul 23, 2023
Dear Rebekah, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Yemassee. I am glad to read that you were pleased with the room being beautifully furnished and our front desk staff who was kind, accommodating, and professional. However, I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding overpowering smell of pine sol in the room, the possible mold you saw and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
2 night
I booked through Hotel.Com for 2 days. After the first night, our belongings were removed from the room. When we asked the desk attendant why She was very nasty. The room was nice. Floor could have been swept or mopped.
Stayed 2 nights in Jul 2023
Response from Sharma RediResponse Specialist on Jul 20, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN YEMASSEE. It's great to hear that you found your room to be nice. However, I am sorry you were unsatisfied due to the situation you mentioned regarding your belongings, the encounter you had with our front desk staff, and the cleanliness of the floor not being up to your standards.Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Viria

Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on Jul 15, 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Yemassee and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel I am satisfied
Stayed 1 night in Jun 2023
Response from Chevanese RediResponse Specialist on Jul 25, 2023
Hello Joseph,I appreciate you sharing your feedback following your stay at the Red Roof Inn Yemassee. It is so rewarding to read that you had a great encounter with us. We aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRediResponse Specialist

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Even better than my expectations. Very safe, clean and easy.
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on Jun 23, 2023
Hello Daniel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Yemassee. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know you had a exceptional stay and you very felt safe. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRediresponse Specialist

10/10 Excellent

Geneva

Traveled with family
Liked: Staff & service, property conditions & facilities
The check-in was easy and our second room is very nice. The woman at the front easily helped us swap rooms when we saw that our first room had dirty comforters with pet hair. The switch into a nice, clean room was seamless and she noted the issue to be sure to tell the management. Comfortable beds and big rooms with plenty of space for our family of four. Modernized fixtures are nice too!
Stayed 1 night in Jun 2023

6/10 Okay

JAMES

Traveled with family
Liked: Staff & service
We just needed a few hours to sleep while traveling. It was ok but the room had a really bad odor. Even the water in the sink smelled bad
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on Jun 19, 2023
Hello James,Thank you for taking the time to write a review of your stay at the Red Roof Inn Yemassee. We are really glad you had a satisfactory stay, however, you indicated that the room and water had a bad smell, our apologies for any inconvenience. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jun 14, 2023
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN YEMASSEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

JENNY

Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jun 12, 2023
Hello Jenny, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN YEMASSEE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Margaret

Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on Jun 16, 2023
Hello Margaret,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN YEMASSEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sharma RediResponse Specialist on May 28, 2023
Hello Kori,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN YEMASSEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

LINDA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on May 4, 2023
Dear Linda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Yemassee and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Bonita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on May 2, 2023
Dear Bonita,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Yemassee and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist