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Reviews of Baymont by Wyndham Port Arthur/Groves Area

2.5 out of 5
Baymont by Wyndham Port Arthur/Groves Area
3801 Highway 73, Port Arthur, TX

Reviews

6.8
Rating 10 - Excellent. 93 out of 422 reviews" "
Rating 8 - Good. 130 out of 422 reviews" "
Rating 6 - Okay. 88 out of 422 reviews" "
Rating 4 - Poor. 54 out of 422 reviews" "
Rating 2 - Terrible. 57 out of 422 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Hwy 73 to get on and off. Just enough distance from family to visit. Mall judt down the road. Quiet area. Staff very friendly and helpful with surrounding places to visit and see.
Stayed 3 nights in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and very flexible with
Stayed 6 nights in Jan 2024

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Terrible wifi reception and speeds. Shower floor was peeling and constantly clogging the drain. Shower switch plug would not fully seal, creating poor water pressure at the shower head. Management and staff were very friendly and helpful with reservations.
Stayed 5 nights in Jan 2024

8/10 Good

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth what they charge
Stayed 1 night in Dec 2023

8/10 Good

Mike

Traveled with family
Liked: Staff & service
Budget friendly
Convenient to where we needed to be and well priced. Super friendly staff. One negative was the noisy air conditioner. Overall it met our needs.
Stayed 1 night in Dec 2023

10/10 Excellent

Zuleyka

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first time in the place, the staff was very friendly, it was clean, the parking was close to the room, it included breakfast and it had a refrigerator and microwave in the room and its care products were from the Dove brand. For what I paid I really liked it.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sedaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Nov 2023

10/10 Excellent

Pasquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Nida

Stayed 1 night in Oct 2023

10/10 Excellent

Kira

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and efficient.
Stayed 1 night in Sep 2023

2/10 Terrible

Sonja p

Stayed 2 nights in Aug 2023

10/10 Excellent

Kendra

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect !
Stayed 2 nights in Sep 2023

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 2 nights in Aug 2023

8/10 Good

Emily

Business traveler
Liked: Cleanliness, property conditions & facilities
Na

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting with Family
We spent a couple of nights and Courtney at the front desk was very courteous and professional and the room was spacious and clean. Continental breakfast was nice also. We would definitely stay here again.
Stayed 1 night in Jul 2023

2/10 Terrible

Rondell

Stayed 2 nights in Jul 2023

6/10 Okay

Jill

Stayed 2 nights in Jul 2023

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is currently being renovated-they're doing a fantastic job! The staff was great, complimentary breakfast was delicious. Location is convenient! We will definitely stay here again!
Stayed 3 nights in Jun 2023

4/10 Poor

Deray

Stayed 4 nights in Jun 2023

8/10 Good

Kimberly

Stayed 1 night in Jun 2023

10/10 Excellent

Bill

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Henry

Business traveler
Disliked: Property conditions & facilities
Easily accessible since it is near the main highways. Room door lock is faulty and room humidity cannot be controlled. CR floor is alwasy dampy wet even when not in use.
Stayed 1 night in Jun 2023

2/10 Terrible

leeann

Business traveler, Traveled with partner, Traveled with pets
Disliked: Staff & service, property conditions & facilities
worst stay. front desk workers and housekeeping were rude housekeeping came by our room once and we were there 4 nights. me and my husband had to use dirty towels to dry off with cause no one was around to get anymore towels from. and we were right by the pool and men would come out and drink and be loud and obnoxious and we called the front desk twice and they did nothing and my husband has to get up real early for work and couldn’t get no sleep and when we got there the carpet was disgusting and the floor was wet like nobody cleaned it up never will we stay there again.
Stayed 7 nights in Jun 2023

10/10 Excellent

JAIME

Stayed 4 nights in May 2023

8/10 Good

Oscar

Stayed 4 nights in May 2023

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 3rd stay here and we will continue to come back because it is always clean! The beds are comfortable and the people that work there have always been friendly! They have a decent continental breakfast!
Stayed 1 night in May 2023

10/10 Excellent

David

Stayed 1 night in May 2023

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Unexpected delight
Elizabeth was amazing. When our 3rd party booking was incorrect, she made it right. The negatives... The room we were in was crowded and dated. The shower floor was slippery. The toilet needed a minor repair to be operational. The positives.... Elizabeth was amazing. She got our booking corrected to a mobility accessible room at no extra charge. The bathroom was roomy, and the towels were soft as clouds. She had the minor repair handled before we got back from supper. The whole room was spotlessly clean, and the linens were soft and the bed was more comfortable than ours at home. We haven't stayed at a hotel since before the pandemic, and rarely before then because hotel beds are normally SO uncomfortable. Our beds at Baytown were a delight. Thank you, Elizabeth for making our stay such a good experience.
Stayed 1 night in May 2023

6/10 Okay

Mike

Stayed 1 night in May 2023

6/10 Okay

Edwin

Stayed 1 night in May 2023

4/10 Poor

Curtis D

Stayed 2 nights in May 2023

2/10 Terrible

ARMANDO

Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autistic friendly
My beloved wife liked it. Autistic friendly. No noise, respectful service.
Stayed 1 night in Apr 2023

2/10 Terrible

Angela

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property had a room with a hot tub. The 6 jets didnt work. The tile in the step was cracked and there were little black rubber bands for hair around the tub. It wasnt cleaned properly.
Stayed 1 night in Apr 2023

10/10 Excellent

KARAMJEET

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bathroom mirror wood hanging loose no exhaust fan in bathroom working
Stayed 3 nights in Apr 2023

10/10 Excellent

michell

Stayed 2 nights in Mar 2023

8/10 Good

Adonis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent, nice staff. Room was far, but clean.
Stayed 1 night in Mar 2023

8/10 Good

Julian

Stayed 2 nights in Mar 2023
Response from Elizabeth A. Jackson on Mar 14, 2023
Thank you hope to better next time.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since my first trip thats the only motel I choose to stay in there!!! Love it and can always count on great service reasonable prices clean and excellent breakfast! Wished the check in was not extra to be early but understand!!
Stayed 1 night in Mar 2023
Response from Elizabeth A. Jackson Gm on Mar 14, 2023
Thank You Tonya.

6/10 Okay

Marja

Liked: Property conditions & facilities
Disliked: Cleanliness
I didnt like when the gentleman that works graveyard early mornings. The beakfast was cold and he doesnt seem to care about the customers. Really
Stayed 1 night in Feb 2023
Response from Elizabeth A. Jackson Gm on Mar 14, 2023
Good Afternoon Marja,Sorry about the breakfast being cold and I have talked to the night audit. Thank you for informed us about the proble

6/10 Okay

Jesse

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Was clean
Stayed 1 night in Feb 2023
Response from Elizabeth A. Jackson Gm on Mar 14, 2023
Thank you Jesse but hope to do better next time. Please come back again

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Noemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cleaner than expected given that it appears that they are doing an update on the property. Despite its location next to a highway, it was very quiet.
Stayed 2 nights in Jan 2023
Response from FDM on Feb 8, 2023
Thank you for your response. We are pleased that you found out motel satisfactory. We hope to you visit with us in the future.Management

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Kathleen on Oct 5, 2022
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Port Arthur. It is always a pleasure to receive positive feedback.