Exterior

Reviews of Holiday Inn Hotel & Suites Beaumont Plaza (I-10 & Walden), an IHG Hotel

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 360 out of 1003 reviews" "
Rating 8 - Good. 233 out of 1003 reviews" "
Rating 6 - Okay. 169 out of 1003 reviews" "
Rating 4 - Poor. 119 out of 1003 reviews" "
Rating 2 - Terrible. 122 out of 1003 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth, Beaumont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn't like was they took my deposit with telling me about it until I got there they told me that someone was supposed to call me and tell me about the deposit before they took the 200 hundred dollars and on top of that I have to wait 3 to 5 days to get my money back that was my daughter fair money but thank God I had enough but I will not be going back ..
Stayed 1 night in Mar 2024

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy on Mar 15, 2024
Thank you, Bailey, we hope to see you again soon!!

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was super cool and the rooms were very clean. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Amy on Mar 15, 2024
Thank you, Christie! We hope to see you again soon!

8/10 Good

Dana, Humble

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy on Mar 20, 2024
Thank you for choosing the Holiday Inn & Suites for your overnight accommodations. Let us know what we can do for your next visit to earn a 5 star!

4/10 Poor

Stephen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So expedia gave.me the wrong room...i clicked in a king suite...and i was booked into a handicap room The tv had a line going in the middle.top.to.diqn Phone inside the room.did not work. Had to go down to talk to front desk. One my cards wasnt working, had to get it reprogrammed. And the place.did not at all have extra pillows. Beautiful.property but just had problems.
Stayed 1 night in Jan 2024
Response from Amy on Mar 20, 2024
Hi Stephen, we truly appreciate you choosing the Holiday Inn & Suites for your stay and do apologize for the inconvenience. We will take this review and make sure we have corrected these issues. Let us know the next time you are here, and we will be sure to have extra pillows for your stay. We look forward to seeing you again!

2/10 Terrible

Heather

Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Kim

Disliked: Amenities, property conditions & facilities
That i was double.charged
Stayed 1 night in Dec 2023

6/10 Okay

Larry

Traveled with partner
Disliked: Amenities, property conditions & facilities
Did not get room requested and could not use pool
Stayed 1 night in Nov 2023

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Nov 2023

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t waste your money on this hotel, you can get better accommodations and kinder staff for much less. No one answers the 1-800 hospitality number ever. Door to exit Weight room doesn’t work you will be trapped if there isn’t someone on the outside with a room key to let you out. Hot tub only has 2 working Jets, and is absolutely filthy, tile around pool is dangerously slippery, and not stocked with enough towels. There are no names or phone numbers listed on signage where it states to call for any assistance or issues in the pool area. Fire alarm continuously went off back to back but room 409 doesn’t have functioning system so you won’t hear anything. Manager is horrible and the worst representative of this hotel chain.

2/10 Terrible

Kiaya

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Lorita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this location when I come to cisit family. I visited 2 - 3 times a year for 10 years and its always clean and the staff are always friendly.
Stayed 1 night in Oct 2023

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop for overnight stay. Easy check-in.
Stayed 1 night in Aug 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Alberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Charles

Disliked: Property conditions & facilities
Never again!
We arrived at the hotel at 3pm which is their check in time. We had to sit in the lobby for nearly an hour before they had a clean room for us. There was no hair dryer. The drapes were shabby and missing one of the plastic rods needed to open/close them. We found it broken and laying in a corner behind the closed drapes. We each had a glass of their house cabernet in what appeared to be a small port glass for $10 each PLUS tax: $22 total. We have stayed at this place several times before when traveling cross country to the west coast and on the return but it has become a run down over-priced dump.
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The team that supported our event was so helpful. Thank you for having LiL.
Stayed 3 nights in Sep 2023

2/10 Terrible

only

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lorita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Well lit parking area - feel safe Clean rooms friendly service Great location
Stayed 2 nights in Sep 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Aug 2023

4/10 Poor

Wilbert

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Book a king bed and was giving two twin beds because none was ready at check in The house keeper walk in on us without knocking and entered the room. The ice machine doesn’t work on the 4th floor
Stayed 1 night in Aug 2023

10/10 Excellent

Sara

Traveled with family
VERY clean. Had everything we needed. Check in was quick and staff was friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Wayne

Stayed 1 night in Jul 2023

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trading
Comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean ,room wa perfect for our group of 4
Stayed 1 night in Jun 2023

10/10 Excellent

Shamika

Stayed 1 night in Jun 2023

10/10 Excellent

KAYLA

Stayed 1 night in Jun 2023

10/10 Excellent

Stacey, Corinth

Stayed 1 night in Jun 2023

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Colby

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice facility. Poorly managed, desk clerks were incompetent, dry and rude. Room was dirty, pool area was no better. This was once a nice hotel but now is a roach hotel.
Stayed 1 night in Jun 2023

6/10 Okay

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fire alarm went off at 5:30 am and had to evacuate hotel, also coming from Houston very difficult to get to hotel. Price seemed high for what we got
Stayed 1 night in Jun 2023

4/10 Poor

Margaret

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Big Swol Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in May 2023

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly- breakfast a little expensive - around $13 but very good. Walls very thin- could hear the kids next door.
Stayed 1 night in May 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Rhonda

Traveled with family and small children
It was just as described, staff was excellent in all areas, check in was easy, room was clean, bed was comfortable, breakfast was excellent, pool area added a nice touch. Lobby is welcoming very pretty.
Stayed 1 night in May 2023

2/10 Terrible

Derrick

Stayed 1 night in May 2023

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I first walked in the place was so clean and the smell of cleaning products was everywhere. The staff was friendly and fast. When we got up to the suite the room was big and clean.
Stayed 1 night in May 2023

6/10 Okay

Jon

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Had to switch hotels
Stayed 2 nights in Apr 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday INN provides good value for money. The fridge and microwave in the rooms adds an important convenience, and the small and large table is very useful for two travelers.
Stayed 2 nights in Apr 2023

10/10 Excellent

Walter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2023

6/10 Okay

Halle

Business traveler, Traveled with partner
while saying there we had to call the front staff twice to inform them the music down stairs was very loud at 10:00pm! I informed him the second time it was still pretty loud and very hard to go to sleep, however, he had a rude attitude and stated he already told them to turn it down!
Stayed 1 night in Apr 2023

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2023

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Elevator broken during checkout period
It was all good until we were trying to go downstairs with belongings on the the rack to pack up car and only 1 elevator was working out of the 2. It was a convention so we waited 30 + minutes to fit in elevator. With all the people checking out at same time because they didn’t allow late checkouts that weekend. Husband and I took turns using stairs to unload our rack on 4 th floor to get our things to the car.
Stayed 2 nights in Mar 2023

10/10 Excellent

Gerardo

Stayed 3 nights in Mar 2023