Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Aldie, VA

Average hotel

Posted Mar 19, 2015
Pros: Location off of the Interstate.
Cons: The bathrooms, breakfast options and little friendly staff.
The hotel was okay but not that great as the reviews say. It's an average hotel and the rooms, especially bathrooms need some work.The staff is not friendly, probably due to lot of guests checking in over the weekend that I checked in.
Comment from Hotel Management
Mar 20, 2015 by Joe Wolfe, General Manager, Hotel Management
Thank you for taking the time to give your input concerning your recent visit. I am sorry that our hotel did not meet your needs. All comments are shared with our staff to help improve our overall hotel operations and service. Joe Wolfe, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Vacation

Posted Mar 5, 2015 
Friendly staff nice hotel.
Comment from Hotel Management
May 23, 2015 by Joe, Hotel Management
Thank you for taking the time to give your input about your recent stay in Beckley. Our staff would like to invite you to visit with us again during your future travels. Joe Wolfe, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Everything was good

Posted Feb 12, 2015 
Everything was good
Comment from Hotel Management
May 23, 2015 by Joe, Hotel Management
Thank you for sharing your comment about your visit to our hotel in Beckley. We hope that you will stay with us again during your travels. Joe Wolfe, General Manager
3 out of 5
Recommended
for Personal Event
by A verified traveler

average for above average price

Posted Jan 27, 2015 
paid the extra money so I would have a comfortable night and it was an average experience. The beds we comfortable but just average. left early so not sure about the breakfast. the ice machines on my floor and below me were both broken. The service was outstanding though.
Comment from Hotel Management
Apr 4, 2015 by Joe, Hotel Management
Thank you for taking the time to share your comments about your recent visit to our hotel. Your input is shared with all of our staff to help improve our hotel operations and service. Thank you for choosing Marriott. Joe Wolfe, General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 18, 2015 
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for choosing the Fairfield Inn & Suites in Beckley. We hope to see you again during your travels. Joe Wolfe, General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Well Kept Hotel - Easy Access

Posted Jan 17, 2015
Location: Near freeway exit. Several restaurants and fuel service nearby.
Hotel staff were as friendly as I have ever encountered. Breakfast area was large, clean and nice in appearance. Breakfast itself was good and nicely presented.
Comment from Hotel Management
Jan 20, 2015 by Joe, Hotel Management
The staff of the Fairfield Inn & Suites in Beckley would like to thank you for your comments and input concerning your recent visit. We are pleased to hear that you enjoyed our facilities and staff. Thank you for choosing Marriott. Joe Wolfe, General Manager
3 out of 5
Recommended
for Business Travelers
by Michaelfrom Poland OH

ok hotel, not great.

Posted Jan 2, 2015 
only one night, but not very comfortable. mattresses need replaced, too soft. bathroom is a closet. hvac is loud and not very effective. breakfast was good and hostess a very hard worker. front desk was kind and helpful.
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for giving input about your recent visit. All comments are shared with our staff to help improve our overall hotel operations and service. I am sorry that you did not enjoy our bedding package. Joe Wolfe, General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CAMBRIDGE ONTARIO

Easy access to the interstate

Posted Dec 31, 2014
Pros: Staff was excellent and friendly and the room was quiet and clean. Internet access was good and available workstation was a positive
Cons: The hotel is older but well maintained. Breakfast service was a little slow. We had to wait for coffee and eggs to be resupplied but otherwise good.
Location: Good restaurants nearby and close proximity to the interstate. We were passing through so didn't experience any of the surrounding things to do.
One night stay. Check in and out was fast and efficient.
Comment from Hotel Management
Jan 20, 2015 by Joe, Hotel Management
Thank you for sharing your comments about your recent stay. We truly appreciate the input. Joe Wolfe, General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Akron, OH

Nice hotel close to Tamarack

Posted Dec 7, 2014
Pros: Clean and quiet.
Cons: I thought bed was fine but my husband said it could be more comfortable.
Location: Less than a mile from Tamarack shopping for West Virginia which is the only thing we did since we were only there one night.
The staff were all helpful and friendly. The room was clean and comfortable. Hotel was so close to several restaurants.
Comment from Hotel Management
Dec 10, 2014 by Joe, Hotel Management
The staff of the Fairfield Inn & Suites would like to thank you for staying at our hotel during your recent travels. We are pleased to hear that you found your room to be clean and comfortable! We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Ok. Needs updated bathrooms.

Posted Dec 6, 2014
Bedroom was clea, updated and comfortable. Staff was awesome, helpful and curteous. TV did not work. Bathroom had mildew, limescale and peeling wallpaper. Evidence of many past plumbing problems from unit above.
Comment from Hotel Management
Dec 10, 2014 by Joe, Hotel Management
Thank you for sharing your comments about your recent visit. We apologize for the issues that you experienced in your bathroom. All comments are shared with our staff to help improve hotel operations.