Ratings based on 689 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient to Lexington and Concord

Posted Jul 28, 2015
Only 20 minutes away from the birthplace of the American Revolution.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chula Vista, Ca.

Nice hotel, some far from the city

Posted Jul 14, 2015
Pros: spacious room. The bar area.
Location: there are some restaurants near and a good mall.
We stayed two nights at this hotel, a room with good amenities. One refrigerator was included. Nice area.
Comment from Hotel Management
Jul 17, 2015 by Katie, Hotel Management
Thank you being our guest for the great review!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Haven

Comfort, Cleanliness, & Courtesy

Posted Jul 13, 2015
Pros: EXCELLENT SPA & ATHLETIC FACILITIES, EXCEPTIONALLY COURTEOUS & HELPFUL STAFF, SUPERB UPKEEP, EXCELLENT LOCATION FROM WHICH TO EXPLORE HISTORICAL SITES
Cons: Difficult to suggest improvements to perfection: A sauna could be added to the health cub & C-SPAN & additional movie channels to the television.
Location: Many fascinating historical sites in the Concord & Lexington area are easily accessible from this hotel, as well as a handsome countryside . . .
We arrived exhausted at one a.m. and were courteously & efficiently received. We were grateful to find our comfortable room in impeccable readiness for us and to have room service at such a late hour. Stranded at the hotel due to trouble with our rental car, we were pleased to enjoy the excellent breakfast buffet and handsome dining room as well as excellent room service, & we especially enjoyed the superb exercise room & large swimming pool together with the very large adjacent well-heated whirlpool and the tennis club. The uncommonly good selection of available channels on the large flat screen television in our room also enhanced our stay. The hotel staff were exceptionally friendly, courteous & helpful, & the hotel itself was superbly maintained (clean clean clean). We will gladly return to this hotel to explore the many historical sites to which it is so conveniently located, & to enjoy its amenities in dining & room service as well as its excellent spa facilities.
Comment from Hotel Management
Jul 17, 2015 by Katie, Hotel Management
Anne and John, I am sorry to hear about your rental car but glad to hear you both enjoyed your stay at the DoubleTree Bedford Glen! As you mentioned, the hotel is conveniently located near major historical locations, such as Boston, Lexington, Concord and Salem. We look forward to helping you explore these areas should you decide to be our guests again!
1 out of 5
by A verified traveler from Arizona

Crooked hotel

Posted Jul 6, 2015
Pros: Nothing!!!
Cons: Better customer relationship by improving honesty an integrity
They take your money even if you don't stay there and when you call to inquire the staff hangs up in you face.
4 out of 5
Recommended
for Couples
by A verified traveler from Ludwigshafen

Schönes Hotel außerhalb von Boston

Posted Jul 6, 2015
Gut ausgestattete und saubere Zimmer in einem recht großen Hotel ca. 30-45 min Autofahrt von Boston entfernt. Frühstück kostet Aufpreis und kann von uns nicht bewertet werden da wir keines genommen haben. Kostenloses Parken ist mit dabei. Sehr zu empfehlen für Hotelgäste die eine ruhige Lage zu schätzen wissen.
Comment from Hotel Management
Jul 13, 2015 by Kerrie, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from nj

Nice hotel.

Posted Jun 29, 2015
This was my first time staying at this hotel. It was very clean. It is a very large hotel but being that there are only two stories it is spread out and can take five or more minutes to get from the front desk to your room. Warm chocolate chip cookies at check-in was very nice. Hotel staff was average. Not rude but not especially friendly. Room amenities were decent however very unhappy with choice of channels on the TV. Extremely limited on cable channels. Did not have food network or HGTV which I consider to be basic cable channels. There was a mini refrigerator in the room but no microwave although I have been told by staff when I called several weeks earlier that there were microwaves in the room. Room air-conditioning work very well. The hotel could probably use more luggage carts as the rooms are so far from the lobby and parking that you will need a card and there were only a few available. Overall, please with this day and would definitely recommend due to the cleanliness and amenities. No complementary breakfast provided which is slightly disappointing and disappointed in TV channel choices. Other than that would recommend
Comment from Hotel Management
Jul 2, 2015 by Kerrie, Hotel Management
Thank you for the great feedback. We have just finished upgrading our 32" TVs to 43" TVs with many more stations. We hope you stay with us again...I think you'll be delighted.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Seamless Trip!

Posted Jun 22, 2015
Pros: Clean and Quiet.
Cons: phone reception, it was a little weak and patchy in the room. But still could get out. So not a big deal at all!
Location: Mall, Restaurants, easy access to highways for Boston and Cambridge trips. 20 minutes to Alewife parking spot. $7 all day and then ride the subway.
Check-in was seamless! Perfect, fast, and pleasant. I called ahead a day to get some information on the best way to get into Boston and Cambridge from this hotel. Katie was SUPER helpful and gave great advice about riding the subway and how to get there. When I arrived the check-in staff was just as helpful and had maps, guides, etc. to help us out! The room was clean and very comfortable! Lots of restaurant choices and even a mall right down the road. Big grocery store, too! Easy on and off of the highways (just a few minutes away), yet the hotel is tucked away and very quiet! Pool and sauna was a bonus! Awesome trip! Awesome hotel! Would go again...without a doubt!
Comment from Hotel Management
Jul 2, 2015 by Kerrie, Hotel Management
Theresa, we love this review, thank you! I'm glad Katie and others made your trip that much more enjoyable. Come see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close enough to Boston

Posted Jun 3, 2015
Pros: Cleanliness, quietness
Location: Relatively short drive to Boston. Close enough for a nice day visit to Portland, Maine.
My wife and I were attending a wedding in New Hampshire and thought this hotel was in a perfect location to fit our needs. Although we did not drive into Boston, we were close enough if we wanted to. As for the hotel itself, my wife and I thought it was very clean and well-maintained. The bed was very comfortable, and the fitness room had plenty of equipment. Other than a few kids being a little noisy one night, it was very quiet in our room. We would definitely stay here again.
Comment from Hotel Management
Jul 2, 2015 by Kerrie, Hotel Management
I'm so glad you enjoyed your stay with us and hope to welcome you back again!
3 out of 5
by A verified traveler from Pittsburgh

Posted May 11, 2015
Pros: Spacious rooms.
Cons: Wifi connection. Include breakfast.
Location: Nothing
Breakfast not included. Could not connect to wifi.
Comment from Hotel Management
Jul 2, 2015 by Kerrie, Hotel Management
I'm sorry for your trouble with the internet during your stay.
3 out of 5
Recommended
for Business Travelers
by Glenn from vancouver wa

not worth the price

Posted May 1, 2015 on Hotels
very strange shape so getting from desk to room was like walking a lap around a track room ok but definitely not doubletree worthy and not worth 2 bills a night