Exterior

Reviews of The Roebuck Inn

3 out of 5
The Roebuck Inn
London Road, Stevenage, England

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 206 reviews" "
Rating 8 - Good. 76 out of 206 reviews" "
Rating 6 - Okay. 37 out of 206 reviews" "
Rating 4 - Poor. 28 out of 206 reviews" "
Rating 2 - Terrible. 13 out of 206 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Staff are excellent the property is a little outdated but great value
Stayed 2 nights in Apr 2024

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Quite a long walk to the rooms but very quiet despite being next to the road. Good choice of food and lovely breakfast
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 29, 2024
Dear Diane,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good overnight stay. It was convenient and the staff were helpful.
Stayed 1 night in Feb 2024
Response from Andrew on Feb 16, 2024
Dear Joseph,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 Good

Mark

Stayed 1 night in Jan 2024
Response from Reception Team on Mar 29, 2024
Dear Mark,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Reception on Feb 2, 2024
Dear Simon,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff have all been amazingly friendly and accommodating. I would definitely stay again
Stayed 1 night in Jan 2024
Response from Andrew on Feb 2, 2024
Dear Timothy,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean ,polite staff and privacy.
Stayed 1 night in Jan 2024
Response from Andrew on Feb 2, 2024
Dear Simone,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

4/10 Poor

Bret

Stayed 1 night in Jan 2024
Response from Andrew on Jan 14, 2024
Dear Bret,Firstly, let me apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Sorry for the inconvenience once again.Kind Regards Andrew(General Manager)

10/10 Excellent

Janet, Liverpool

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were clean and a good size, staff very friendly and helpful. Would definitely stay again
Stayed 2 nights in Dec 2023
Response from Andrew on Jan 14, 2024
Dear Janet,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

10/10 Excellent

L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food amazing
Stayed 2 nights in Dec 2023
Response from Andrew on Jan 14, 2024
Dear Guest,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us especially the food at our Nirvana Indian restaurant. We thank you for the positive feedback. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

2/10 Terrible

Jason

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and welcoming on arrival and thats were the good bit ends. The hotel can best be described as stuck in the 70's and was probably last decorated and maintained back then. The bathroom had tiles falling off, limescale on the taps, sink and bath. Mould in the grout and silicon, which is easily removable. The worst part was for 2 nights running the fire alarm went off multiple times, so no sleep for 2 days, their response sorry. The room was £90 per night for room only, it wasnt worth £45. Hotels.com really should inspect their hotels before they allow them on their site. Do not stay at this hotel, you'd be better off sleeping in your vehicle.
Stayed 3 nights in Oct 2023
Response from Andrew on Oct 27, 2023
Dear Jason,Firstly, let me apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Sorry for the inconvenience once again.Kind RegardsAndrew

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception Team on Oct 7, 2023
Dear Guest,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future..Kind RegardsReception Team

8/10 Good

Pauline M

Stayed 2 nights in Sep 2023
Response from Reception Team on Oct 27, 2023
Dear Pauline,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 Good

Tyrone

Stayed 1 night in Sep 2023
Response from Reception Team on Sep 20, 2023
Dear Tyrone,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception Team on Aug 29, 2023
Dear Derrick,hanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

Kaspar

Stayed 1 night in Aug 2023
Response from Reception Team on Aug 22, 2023
Dear Kasper,,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 Excellent

steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and helpful staff
Stayed 1 night in Jun 2023
Response from Andrew on Jun 29, 2023
Dear Steve,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero is still too high for this awful place
It was so dirty and dark we did not stay. The mattress and sheet were badly stained the carpet was filthy and the bathroom facilities old and cracked. We refused to stay in that room. The second room was no better it only had one small wall light working was dirty and had a huge plant trying to get in the window so there wasno fresh air in 30 degree heat. The room was so dark we had to use the torch on our phone to see. We asked to book breakfast for both mornings of our stay but we’re told we could only book for the first day, they were not sure if it would be available on the second morning, We advised the management we would not be staying and wanted a refund due to the awful conditions. We were told they would see what had to be done.
Stayed 2 nights in Jun 2023
Response from Andrew on Jun 26, 2023
Dear Trevor,Firstly, let me know apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your intended stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Just to let you know that we fully refunded the amount back to your card, which might take 5-7 working days for the amount to be credited.Sorry for the inconvenience once again.Kind RegardsAndrew

10/10 Excellent

Cherie

Traveled with group
Liked: Cleanliness, property conditions & facilities
Our one night visit was very comfortable and the welcome was superb from all reception staff
Stayed 1 night in Jun 2023
Response from Andrew on Jun 26, 2023
Dear Cherie,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

10/10 Excellent

Richard

Stayed 1 night in Jun 2023
Response from Reception Team on Jun 9, 2023
Dear Richard,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 Good

Kayleigh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and accepted our Amex cards, which is usually quite rare in smaller independent inns/ hotels. The food and service were very good and reasonably priced and I had a good night's sleep despite the busy road adjacent, which eventually quietened down around 10:30.
Stayed 1 night in May 2023
Response from Andrew on Jun 2, 2023
Dear Kayleigh,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

8/10 Good

Tyrone

Stayed 1 night in Apr 2023
Response from Reception Team on May 3, 2023
Dear Tyrone,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near futureKind RegardReception Team

2/10 Terrible

paul

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Totally unnecessary uncleanliness and run down
We were so disappointed with our experience at the Roebuck Inn. The staff at the bar & reception were friendly & welcoming. However, the actual room (room 102) totally let Roebuck Inn down. When opening the curtains on our arrival all I could see out of the window was a thick growth of bramble - you could not see the garden. The window frame and windows were dirty with a mass of thick cobwebs on the top part of the window sill. This density of cobwebs would take months to amass. The carpet in the bedroom area was badly stained and the bathroom had wall tiles falling off. The bathroom was very dated, and looked like work had been carried out on it at least 30 years prior by an unprofessional builder! Our friends also had a room and theirs was also sub standard with a leak in the bathroom and the remnants of a nursing home hoist track still in the ceiling. I can not comment on the restaurant and food as we did not eat in, choosing to use the nearby Toby Inn. The corridor to the rooms were bland, with short net curtains & a few private doors along this corridor had curled up, dirty mats in front of the doors - definite trip hazards. The garden areas had also been allowed to become run down & unkempt with overgrown shrubs. I believe more attention has been attributed to the Care Home attached to Roebuck Inn. We booked this Inn as other local hotels had been taken over by the government. I feel really sad that this beautiful building has been allowed to become rundown.
Stayed 2 nights in Mar 2023
Response from Andrew on Mar 28, 2023
Dear PaulFirstly, let me know apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant.Sorry for the inconvenience once again.Kind RegardsAndrew

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked their service the staff were very helpful
Stayed 1 night in Feb 2023
Response from Andrew on Feb 26, 2023
Dear MsRachel,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind RegardsAndrew

10/10 Excellent

Paul

Stayed 1 night in Dec 2022
Response from Reception Team on Dec 19, 2022
Dear Paul,,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near futureKind Regards

4/10 Poor

Mr Robert

Business traveler
Disliked: Cleanliness, property conditions & facilities
Needs some work.
Tired looking room and only cleanish. The bathroom smelled and there was a bottle top on the floor by the bed that didn't belong to me. The shower pressure and temperature was decent enough and I could see there was work going on to redecorate some of the rooms - which is soely needed. Overall not a place I'd opt to stay in again, if there was a choice, but not bad enough to avoid if there's nowhere else.
Stayed 1 night in Dec 2022
Response from Andrew on Dec 19, 2022
Dear Robert,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub and few bedrooms where in the work has started. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

2/10 Terrible

kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 105
I got to the hotel at 1.00pm, I wanted to leave my case as check in was at 2.00pm, couldn't believe it the hotel was shut. The room was dirty, the bath hadn't been cleaned, the shower mat was back underneath and toilet flush was broken. In the bedrrom/lounge stains on the wall,holes in the curtain and only a little oil heater for warmth. Checkout day I went to remove the duvet cover of the duvet and oh my goodness the stains on the duvet was completely disgusting! I paid £139.00 for two nights and I needed a third night but I went to the Holiday Express which cost me £55.00 and it was like staying at the Ritz. I don't like to complain but it was an experience I will never forget!
Stayed 2 nights in Nov 2022

8/10 Good

wendy

Stayed 1 night in Oct 2022
Response from Ali on Nov 3, 2022
Dear Guest,Thank you for taking out time and sharing your valuable feedback with us. we are glad that you have been satisfied with your stay with us we will also improve our service upon your next visit with us.Many ThanksFront Desk Team

8/10 Good

SUGURU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Reception Team on Oct 15, 2022
Dear Suguru,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future. Kind RegardsReception Team

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The hotel is in need of update.
Stayed 1 night in Oct 2022
Response from Andrew on Oct 15, 2022
Dear Guest,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well equipped more than adequate
Stayed 2 nights in Oct 2022
Response from Reception Team on Oct 8, 2022
Dear Ms LindaThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind Regards,Reception Team

8/10 Good

Michael

Stayed 1 night in Oct 2022
Response from Reception Team on Oct 15, 2022
Dear Michael, Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future. Kind RegardsReception Team

6/10 Okay

Graham

Business traveler
Disliked: Staff & service, property conditions & facilities
Roebuck Rough
Pleasant staff and decent bedding - However room had a broken sliding panel system covering windows, that you could see daylight out of No food on a Sunday so had to eat off site Smell of damp throughout You get what you pay for and it was reasonably cheap, although guy who booked in before me paid £14.00 less for room next to mine?
Stayed 1 night in Sep 2022
Response from Andrew on Oct 8, 2022
Dear Graham,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Your feed back has been taken in a positive way and we are working on the issues you have raised..We are glad to hear that staff were friendly and helpful during you stay. Unfortunately, our restaurant is closed on Sunday's which is clearly stated on the website. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ok but improvements required
I've stopped here a few times but this was the worst stay due to my room being in a WiFi black spot. I couldn't connect to the WiFi provided, my devices couldn't find the correct WiFi so I had to use my own data to access the internet.
Stayed 1 night in Oct 2022
Response from Andrew on Oct 8, 2022
Dear PaulThanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. I can understand your frustration on being not able to use the WiFi and using you personal data.If you have had raised the issue with member of my team, we would have tried to rectify the issue or move you to a room with better signal.As you said you have stayed with quite few time, I hope you will give us another chance to serve you better and consider it a One off incident.Kind RegardsAndrew

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, room comfort
It served a purpose
I stayed for 4 nights due to being on a training course in Welwyn Garden City, so just a 15 minute drive away. Indian restaurant within the Inn which i did have one evening & was very nice. Lady that owns the Roebuck was very nice & helpful. The only negative comment i will make is that the place could do with a little make over. But it served its purpose. I think it is used mainly for business stop overs.
Stayed 4 nights in Sep 2022
Response from Reception Team on Oct 8, 2022
Dear Ms PatriciaThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. Let me assure you that we have already started our refurbishment work from the pub area and very soon the bedrooms as well. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind Regards,Reception Team

4/10 Poor

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Central location, but very musty and damp smell in the room. The bathroom needed a lot of refurbishment, the taps and fittings very corroded . Light fitting in room broken . Service was very friendly, and helpful just a shame the room let things down
Stayed 1 night in Sep 2022
Response from Andrew on Sep 30, 2022
Dear AnnThanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. With regards to the dampness issue that you have raised, we are looking into the issue and will rectify it.Let me assure you that we have plans in place for refurbishment which we have already started from our pub. We are glad to hear that staff were friendly and helpful during you stay. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

8/10 Good

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Charming building and very friendly welcome at reception. However, the room looked about 40 years out of date and DESPERATELY needs modernisation. We spent £76 on a room that in the condition it was in I would not expect to pay more than £35.
Stayed 1 night in Sep 2022
Response from Andrew on Sep 23, 2022
Dear Pat,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was outstanding nothing was to much to ask
Stayed 2 nights in Sep 2022
Response from Reception Team on Sep 23, 2022
Dear Ms ChrisThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With kind regards,Reception Team

8/10 Good

Sami

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Reception Team on Sep 16, 2022
Dear Mr SamiThank you for scoring us on hotels.com which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.With Kind Regards,Reception Team

10/10 Excellent

Michael

Stayed 1 night in Sep 2022
Response from Reception Team on Sep 16, 2022
Dear Ms MichaelThank you for scoring us on Hotels.com which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service...We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.With kind Regards,Reception Team

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Andrew on Sep 16, 2022
Dear Michael,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we will take necessary steps to improve our services.Kind RegardsAndrew

8/10 Good

Jane

Stayed 1 night in Sep 2022
Response from Reception Team on Sep 12, 2022
Dear Ms JaneThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service..We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself.We value your patronage and enormously appreciate your enduring confidence and trust in us.We eagerly look forward to having you stay with us again soon.With kind regards,Reception Team

8/10 Good

stephen

Stayed 1 night in Sep 2022
Response from Reception Team on Sep 12, 2022
Dear Mr StephenThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service..We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself.We value your patronage and enormously appreciate your enduring confidence and trust in us.We eagerly look forward to having you stay with us again soon.With kind regards,Reception Team

8/10 Good

P

Stayed 1 night in Sep 2022
Response from Ali on Sep 7, 2022
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that you enjoyed your stay with us and were very satisfied with our services . Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a stay
This is the third time I've stopped here and although it was better than my last stop (dripping shower head) I had a couple of issues. 1st there was no tea spoon in the room to allow me to make a brew. 2nd the internet connectivity to the room (134) was very weak, good in the corridor but kept dropping out in the room
Stayed 2 nights in Aug 2022
Response from Ali on Sep 7, 2022
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that we have met your expectations better than before. Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon, and we will definitely be rectifying the shortcomings occurred during your visit.Warm regards,The Management

10/10 Excellent

Ronald

Stayed 1 night in Aug 2022
Response from Ali on Sep 7, 2022
Dear Guest,Thank you for choosing the Roebuck Inn.We were delighted to learn that you enjoyed your stay with us and were very satisfied with our services .Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

8/10 Good

Asa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Reception Team on Sep 1, 2022
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that you enjoyed your stay with us and were very satisfied with our services . Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

8/10 Good

C

Stayed 1 night in Aug 2022
Response from Reception Team on Sep 1, 2022
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that you enjoyed your stay with us and were very satisfied with our services . Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

4/10 Poor

Tyrone

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reception Team on Sep 1, 2022
Dear Guest, Thank you for taking the time to write us a review we apologize for the disappointment you encountered during your visit.We promise our guests service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal.