“beautiful hotel”

I was struck by the wonderful splendour of the decor, especially the curtains and drapes. They are all exquisite and captivating. The furniture, the carpets, the tapestries are all beautiful and gave the feeling of being in a truly magnificent setting. The only down side in the room, was the two steps from the bedroom down to the bathroom, making it slightly unsafe for my elderly husband to visit the bathroom in the middle of the night. I would suggest a very softly lit night light on each step to warn the occupant. Other than that it means turning on the bedside lamp to see the way, and thereby waking the other bedroom occupant. I particularly liked the fact that there were many roaring fires in the magnificent fireplaces.

“Definitely warrants its 5 Star rating”

Fantastic hotel with beautiful grounds. Spa excellent. Food in Brazzerie wasexcellent as was service. Would recommend as perfect venue, not far to travel from home (Bushey).

“Lovely hotel but food a bit pricy”

Hotel was lovely and price excellent considering hotel and its amazing grounds... but beware the food is very expensive even for a 5 star hotel

“Good, but some gotchas”

We were slightly disappointed that despite booking a Mansion House room, were actually in the old stable block complex several hundred yards away. I'm not sure if the error in location is the fault of the Hoo or Expedia who I booked through, but I would suggest you call and check if it matters to you. The next disappointment is that at 2pm on the day we could not get into the main restaurant - again a schoolboy error on my part but it never occurred to me that as a resident we wouldn't be able to dine there. Having said that the meal in the Bistro was still perfectly enjoyable - although my wife's steak was dry and overcooked, when she'd specifically ordered rare, and the G&T's were an expensive £10 each (doubles without asking). We went to the main house for drinks. My comment here would be the background music was completely at odds with the place - as it was when we had coffee the next morning. Musaaac or lift music - just not required and lowered the tone in my humble opinion!! All in all we found all the staff most friendly and helpful, and as an aside the Land Rover Experience was a great day out too. Luton airport is very close by - so useful if you are heading to or from there, but expect a bit of plane noise at night and early in the morning. Grounds are lovely, so spare some time for a wander if the weather permits. So the tip would be to check you are in the mansion house, and book early for the main restaurant....