Restaurant

Reviews of Mercure Milton Keynes

4 out of 5
Mercure Milton Keynes
Monks Way Two Mile Ash, Milton Keynes, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1006 reviews" "
Rating 8 - Good. 348 out of 1006 reviews" "
Rating 6 - Okay. 79 out of 1006 reviews" "
Rating 4 - Poor. 35 out of 1006 reviews" "
Rating 2 - Terrible. 31 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
All good generally, rather disappointed in the shower, the room we had the shower either melted your skin off or was ice cold, no in-between temperatures (#255)
Stayed 1 night in Mar 2024

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in a very convenient location. Room decor needs a bit of a spruce up but it was very clean and comfortable, Great value for money and plenty of choice for breakfast. We would certainly stay again if in the area.
Stayed 1 night in Mar 2024

8/10 Good

Penny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for work travel with easy access and parking. Comfortable rooms.
Stayed 1 night in Mar 2024
Response from Ross P, General Manager on Mar 12, 2024
Dear Penny, thank you for posting about the Mercure Milton Keynes. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.Kind regards

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ross P, General Manager on Mar 4, 2024
Dear Joao, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

10/10 Excellent

Adele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 1 night in Feb 2024
Response from MMK on Feb 26, 2024
Dear AdeleThank you for your lovely review. We very much look forward to hopefully welcoming you again very soon and wish you well in the meantime.

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from MMK on Feb 26, 2024
Dear AmeliaThank you for your review. We're delighted to hear you enjoyed your stay and very much hope to welcoming you again very soon.

6/10 Okay

Maia

Business traveler
Liked: Staff & service
Mould in bathroom in the shower also mould around the windows. Rest was fairly clean. Staff were helpful. Gym incredibly basic, not enough equipment, only weight up to 16kg
Stayed 2 nights in Feb 2024
Response from MMK on Feb 12, 2024
Dear Maia,Thank you for your review. We're sorry to hear of your experience with us.Please rest assured this is not the standard of cleanliness we usually provide. Our rooms all undergo regular though deep cleaning and so we are investigating the issues raised as a matter of priority. We very much hope you give us the opportunity to welcome you again and showcase our true offering. Our gym has state of the art technogym equipment and we hope our tranquil views overlooking the golf course make for a nice setting for your workout. Wishing you well in the meantime.

6/10 Okay

Sam

Stayed 2 nights in Jan 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not bad but not the greatest.
Aesthetically pleasing. Dinner was lovely. Breakfast not so much. Room was comfortable generally but the bed was 2 singles together. Felt the gap all night especially as one matress was softer than the other. Air con left on, no instructions how to change it so was cold.
Stayed 1 night in Jan 2024
Response from MMK on Feb 12, 2024
Dear LisaThank you for your review. We're happy to hear you found the hotel to be aesthetically pleasing and enjoyed dinner.We are sorry however, for your experience with breakfast and the bed. These are not in keeping with the level of service and hospitality we usually provide. We very much hope you give us the opportunity to welcome you again and showcase our true offering.Wishing you well in the meantime.

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ross P, General Manager on Mar 4, 2024
Dear Chloe, we really appreciate you posting a review about your visit to hotel.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

4/10 Poor

Jacob

Disliked: Cleanliness, amenities
Rooms were tired. No hairdrier or fridge in the room. Breakfast was worse than premier inn. No amenities in bathroom and terrible tea and coffee making in the room. I would stay at travel lodge next time.
Stayed 1 night in Jan 2024
Response from MMK on Feb 12, 2024
Dear JacobThank you for your review. We apologise for your experience as this is not the quality of service we usually deliver.Please rest assured we have looked into the issues raised to ensure they do not occur again.It is our hope you give us the opportunity to welcome you again and showcase our true offering.Wishing you well in the meantime.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ross P, General Manager on Mar 4, 2024
Dear Paul, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ross P, General Manager on Mar 4, 2024
Dear A, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

6/10 Okay

Malcolm, Peterborough

Traveled with partner
Nice room Let down by breakfast in morning Food at best Luke warm Poor service in restaurant
Stayed 1 night in Jan 2024
Response from MMK on Feb 12, 2024
Dear MalcolmThank you for your review. We're happy to hear you liked the room but are sorry to hear of your experience with our F&B.This is not the quality of service and offering we usually deliver. Please rest assured we have made the necessary changes to prevent such occurrences taking place again.We very much hope you give us the opportunity to welcome you again and showcase our true offering.Wishing you well in the meantime.

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ross P, General Manager on Mar 4, 2024
Dear Steven, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

6/10 Okay

Kevin

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ross P, General Manager on Mar 4, 2024
Dear Kevin, thank you for taking the time to let us know about your experience while staying with us here at the Mercure Milton Keynes. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on this occasion. We would very much have welcomed the opportunity to discuss and resolve your concerns at the time of your visit and prior to your departure from the hotel. Following you feedback I have shared this with the team to review and action any changes as required. Thank you again for taking the time to share your feedback as this allows us the opportunity to review the services and facilities that we offer our guests and as required action any required changes for the benefit of all our guests. I do trust that we will have the opportunity to welcome you back again to the hotel soon. This being the case if I could ask that you contact us in advance of your next visit, and we will oversee all arrangements.We look forward to welcoming you back very soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ross P, General Manager on Mar 4, 2024
Dear Lynn, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

2/10 Terrible

daisy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ross P, General Manager on Mar 4, 2024
Dear Daisy, thank you for taking the time to let us know about your experience while staying with us here at the Mercure Milton Keynes. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on this occasion. We would very much have welcomed the opportunity to discuss and resolve your concerns at the time of your visit and prior to your departure from the hotel. Following you feedback I have since shared your comments with the team to action any changes as required. Thank you again for taking the time to share your feedback as this allows us the opportunity to review the services and facilities that we offer our guests and as required action any required changes for the benefit of all our guests. I do trust that we will have the opportunity to welcome you back again to the hotel soon. This being the case if I could ask that you contact us in advance of your next visit, and we will oversee all arrangements.We look forward to welcoming you back very soon.

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay with
Stayed 4 nights in Dec 2023

2/10 Terrible

Vanessa

Disliked: Cleanliness, property conditions & facilities, room comfort
Mrs Darby about are stay on 31st December
Hi we have been to you be for any always been great got some great memories. But when we got there the room had blood on carpet curtain hanging off and light over mirror twisted . We was moved and gave two drinks and we appreciated that customer serve was good . But the bed in new room was meant to be a double but the bed keep splitting in half so made it very uncomfortable. The hand towel was ripped at end and the shower has no plug cover . We then went for breakfast that was disappointing the bacon was so over done . And I’m not sure what happened to the scrambled egg that should have been stirred as looked sat to long . Then when you moved it with spoon it looked mouldy underneath very strange nothing was topped up and ripple where asking for the breakfast stuff and lady would just say she ask chef . As we payed for breakfast very disappointed.never complain but it was meant to be a special night for me and my partner. Also we was offered menu for evening we asked at bar can we order the lad said he would ask about never bothered. I did want to go back and say anything as already had too . And fire alarm keep going of but know one came and said sorry .
Stayed 1 night in Dec 2023

4/10 Poor

Aneeka

Stayed 1 night in Dec 2023

10/10 Excellent

palminder

Stayed 2 nights in Dec 2023
Response from Ross P, General Manager on Mar 4, 2024
Dear Palminder, thank you for posting about your visit to the Mercure, Milton Keynes.It is always great to hear feedback and kind words, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of recognising the guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.

10/10 Excellent

ReAnn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely wonderful. My stay there was perfect 🎄❤❄
Stayed 5 nights in Dec 2023

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Ross P, General Manager on Mar 4, 2024
Dear Suzanne, on behalf of the entire hotel team, I want to thank you for sharing about your recent visit to the Mercure Milton Keynes.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and hope to welcome you back again very soon.KInd regards

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like to say thank you to the staff for being so friendly and proving extra milk and sugar when required! Really impressed with the reasonable price and the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Enyaj

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Response from MMK on Feb 12, 2024
Dear Enyaj,Thank you for your review. We're delighted to hear you enjoyed the hotel and your stay. We very much look forward to welcoming you again and wish you well in the meantime.

10/10 Excellent

Enyaj

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Response from MMK on Feb 12, 2024
Dear Enyaj,Thank you for your review. We're delighted to hear you enjoyed the hotel and your stay. We very much look forward to welcoming you again and wish you well in the meantime.

10/10 Excellent

martin

Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time weve stayed but very impressed. Polite and friendly staff, very efficient and accommodating. Relaxed bar area though a little chilly.aand acco
Response from MMK on Feb 26, 2024
Dear AngelaThank you for your review. We're delighted to hear you enjoyed the hotel and your stay. We are also grateful for your kind words about the team, we will be sure to pass these along. We very much look forward to hopefully welcoming you again very soon and wish you well in the meantime.

10/10 Excellent

p

Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, with excellent service and beautiful room. Bed super comfortable and spacious room with ample amenities, highly recommended and will return in the future.
Stayed 1 night in Dec 2023

2/10 Terrible

Christie

Stayed 1 night in Dec 2023

10/10 Excellent

jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended for Christmas function, hotel ideal base for event
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Loved the big double bed and I slept quite well. Unfortunately not all the channels were working on the tv. I was limited to very few in fact. The show was nice but noisy but lovely and hot could have done with another big towel. Although the room was clean there were issues someone’s travel shampoo/body wash was still in the shower from the last visitor and when you shut the bathroom door not sure if it is sick or poo stains on it. Other than that it was alright. Didn’t have a meal but breakfast was meh. I had to remove the first plate as it was dirty egg stains and I suspect I was spoiled at the last hotel I stayed at as the breakfast there was far better.
Stayed 1 night in Nov 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room 111 on 25 11 2023. The AC unit made a dripping sound (reported it the following day to reception. Apart from that everything else was excellent
Stayed 1 night in Nov 2023

8/10 Good

sarah

Traveled with partner
Liked: Cleanliness, staff & service
Great for an overnight stay. But when we got back from a night out, no coffee available at the bar.
Stayed 1 night in Nov 2023

8/10 Good

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but don't advertise charging facilities
Came for a big family meal and the food and service were great. All of the communal facilities were nice and really flexible for a big group. The main drawback for us was that despite advertising electric vehicle charging on-site, it doesn't say anywhere that this is operated by BP Pulse, and you'll need a card (which you have to pay an £8 monthly fee to get), which meant we couldn't use it. Having planned to charge on arrival, we could have been really stuck and there was nothing that the reception staff could do to help. The room was comfortable but a bit run-down, and ours looking out at the car park meant we weren't able to open the blinds at all without being fully visible to everyone outside. We were also located at the very beginning of the hallway, and the soundproofing isn't great so we heard every time someone opened a door outside.
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Nov 2023

10/10 Excellent

donna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall it’s was a beautiful hotel and the rooms are lovely.
Stayed 1 night in Nov 2023

8/10 Good

Deelan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel annd close to malls annd shopping centres. We Ubered around and trips were around £10. Lovely experience except at night the A/C was doing some weird noise although turned off. Staff were lovely but some guests had the habit of staring at you during dinner (they were old and from north and I think they were shocked we were coloured and staying there) overall 4/5 stars
Stayed 2 nights in Nov 2023

8/10 Good

Ged

Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms staffs good restaurant a little small
Stayed 1 night in Nov 2023

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jolyka

Stayed 2 nights in Oct 2023