“would go bac”

Lovely hotel, helpful and friendly staff, delicious breakfast and dinner was great.

“Novotel, Stevenage”

We booked this hotel very early and had a very good rate so our expectations were not high. From the approach the hotel does not look very pleasing and from its location you could be under the impression that the road noise from the A1M could be a problem. However none of this was the case. The hotel is very smart and comfortable. The staff are very friendly and helpful. Room was clean, large, well heated and the bed was very comfortable. Tea and coffee in the room is always a nice addition. If anything I would say the breakfast was a little expensive at £13.95 per person and there are plenty of other options nearby.

“Pretty Sweet Hotel”

Everything was great, exception for the lack of A/C.

“would stay there again”

wish there had been AC in the room Breakfast was good room was clean and comfortable Value for money

“good base for London and Herts in the UK”

look at this hotel as a base if you are in north london or hertfordshire for business or vacation. it's basic but more adequate. parking is good unless there is a big conference there. location it fantastic as it's right on the A1 motorway and easy to go north to peterborough or south to london. the all inclusive breakfast is more than enough to fill you up without needing lunch although the cooked food was only luke warm and nowhere near hot enough. staff are welcoming and friendly and keen to assist. rooms are not that crash hot but alright. if you don't have mobile data it costs ten pounds per day to hook up your lap top which is too much. you do get the movie package with that as well though.evening meals at the bar were nice and well priced. all in all it's a pretty good hotel to base yourself at for a short to medium break. no frills but nice enough. we have stayed in much better but also in much worse so we would recommend it to people staying in that area. for business travel is it very good and facilities are ideal. so all in all a good hotel with good staff. shame about the cold breakfasts. the reataurant manager in the mornings was the best and most helpful member of staff though and nothing was too much trouble for her.

“A pleasant stay.”

The hotel staff were very friendly and helpful. The breakfast had a good range of products and could have been very enjoyable however the hot buffet was always tepid. Nothing was hot not even the tea and coffee. Whilst at the hotel we took advantage of the internet access in our room, however this was also a very disappointing experience we spent over an hour on the 0800 number given to us trying to get the connection and abandoned efforts to get the service due to the time taken to try and resolve the issue. Our attempt at connecting to the free wi fi in the lounge area was marginally better. We were given a code to get access however we kept getting disconnecting and this was very frustrating as we were trying to work from home and again had to abandon our attempts.

“Served its purpose”

A nice hotel...went for a weekend break....rooms are a decent size with sofa to lounge on, bathroom was a bit dated so in need of some renovation, tv only had a limited number of channels. Most staff were ok but when we asked or our room to be turned down for the evening as we were using the room during the day, we were met with resistance by the receptionist...not very good service! Other than that it was ok...average really.

“Very disappointed.”

Very disappointed with the service. No flannels at all. We had to use towels as replacements. No trollies upon which to put our luggage. One teacup to serve 2 adults and 2 children. Reception agreed that we could check out at 2pm at no extra cost, yet we received a phone call at 1pm, waking us all up to find out why we had not checked out. Apparently the reception lady with whom I had spoken forgot to add this to our reservation.