Garden

Reviews of Old Palace Lodge Hotel

4 out of 5
Old Palace Lodge Hotel
Church Street, Dunstable, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 151 out of 361 reviews" "
Rating 8 - Good. 135 out of 361 reviews" "
Rating 6 - Okay. 53 out of 361 reviews" "
Rating 4 - Poor. 13 out of 361 reviews" "
Rating 2 - Terrible. 9 out of 361 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade worth every penny
Upgrade is worth every penny. The walk in shower is incredible and the bed was extremely comfortable
Stayed 1 night in Jan 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

IFG

Stayed 1 night in Jan 2023

10/10 Excellent

Elizabeth, Shrewsbury

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Town, pubs and restaurants. Convenient for visiting family and meeting up with friends.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, the location was decent and the accomodation lovely. The food on offer was great. Only complaint was the thin walls, we could hear a lot of what was going on in the next room, and our baby woke the baby in the room next door durng the night...
Stayed 1 night in Jan 2023

6/10 Okay

Marian

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally clean tidy and very very helpful and friendly
Stayed 3 nights in Dec 2022

4/10 Poor

Russell

Disliked: Property conditions & facilities, room comfort
Tried to check in early but the staff said we couldn’t , when we eventually checked in and went to our room we found it far too hot with no ac which was worrying for my partner who suffers from asthma.
Stayed 1 night in Dec 2022

4/10 Poor

Leslie

Liked: Cleanliness
Disliked: Staff & service, amenities

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

6/10 Okay

Angela

Stayed 1 night in Nov 2022

10/10 Excellent

raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great staff and comfortable bed, breakfast good , free parking
Stayed 1 night in Nov 2022

8/10 Good

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property - it was unfortunate that due to the major cancellations at Luton airport there was a long wait for check-in but this was, I imagine, exceptional. Nice small hotel, friendly staff and good choice for breakfast.
Stayed 1 night in Oct 2022

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed family party
Fantastic sevice from Alex, who arranged our family dinner in a private room and was super helpful, and reception were also friendly. Breakfast was a bit of a shambles with staff who couldn't cope and werent professional, but overall a good stay - the food was excellent quality and value. Walled garden is pretty and the old part of the hotel is nice - the new parts lack any sort of character, but are comfortable enough.
Stayed 1 night in Oct 2022

2/10 Terrible

Glyn, Watford

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This could be a nice property but if they are hosting a wedding when you visit then you'll never find out. On arrival we found out that there were no dining facilities, no lift to reach the room nor anyone to assist with bags. Like many venues they were struggling for staff so getting served at the bar was a challenge. The worst aspect had to be the complete lack of sleep possible with wedding guests making noise until 5am. Following morning breakfast was set-up for mass catering with watery coffee served from a catering style vacuum flask. Cross-contaminated serving utensils even after advising staff of a mushroom allergy. I sure with no wedding ongoing we may have enjoyed a completely different experience. I'd recommend checking at the time you book what else if planned in this hotel especially if you actually want any sleep.
Stayed 1 night in Oct 2022

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

florentin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Dunstable. The room was spacious and clean. Good English breakfast.
Stayed 1 night in Oct 2022

10/10 Excellent

Jon

Stayed 1 night in Oct 2022

6/10 Okay

Janet

Stayed 1 night in Sep 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for a quick stop over. Breakfast was fine and the staff seemed nice but not really in there long enough to judge more than that.
Stayed 1 night in Sep 2022

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Christine

Stayed 1 night in Sep 2022

10/10 Excellent

Grace

Stayed 1 night in Sep 2022

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Mr Barrie K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Jason

Stayed 1 night in Sep 2022

8/10 Good

Glenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Easy things to fix this hotel to a 5 star rating
Would have been 5 star BUT 2 things let it down badly 1. No room thermostats and the rooms were far too hot. 2. Bathrooms need complete modernisation, showers are outdated and not very good, mixer taps to set the temp, not good or effective. No grab handle or anything to hold onto when you step out of the shower, and with a shower over a bath these are an absolute ESSENTIAL. That being said, the beds were comfortable, clean, and the rooms a very good size, Service and food in the restaurant were excellent. All staff were extremely attentive and very helpful. Just a real pity about the heat and the bathroom
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 303
Good staff on reception and at breakfast. The room looks has #303 was very tired, the reality for me was far from the images online
A little tired
Rusty bath
Room with a view
Stayed 1 night in Sep 2022

6/10 Okay

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Average
Wedding was going on when checked in . Went out came back to our room at 9 loud disco directly below our room. Would have been impossible to sleep . Called reception who moved us to a new upgraded room at the back of the hotel and floor above and no noise. At breakfast discovered numerous wedding guests had stayed so surely all rooms on the first floor need to be assigned to weeding guests. Also at breakfast huge tables for wedding party meaning felt no room and unwelcome if a wedding is on they need a separate breakfast room . And the wedding party need there own bar and area otherwise you are walking around wedding guests . If not a wedding on be great place to stay if a wedding on would avoid.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one bed for 3 of us even tho got family room for 3. Waiter was rude. Dinner was lovely but breakfast awful. Only one towel in room.
Stayed 1 night in Aug 2022

10/10 Excellent

martin

Stayed 2 nights in Aug 2022

8/10 Good

Elizabeth, Shrewsbury

Stayed 1 night in Aug 2022

10/10 Excellent

martin

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Would of been excellent but they forgot my evening meal and had to eat in my room in the end. Plus there is no desk in room to work comfortably
Stayed 1 night in Aug 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for where I wanted to be. The bed was not very comfortable.
Stayed 1 night in Jul 2022

10/10 Excellent

Bodil

Stayed 1 night in Jul 2022

8/10 Good

Shreyans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great garden. Nice bar!
Stayed 1 night in Jul 2022

4/10 Poor

Dylan

Business traveler
Disliked: Staff & service, room comfort
Never again
Whilst my previous stays have been below average I thought I would give this Hotel another go as the location was ideal. Yet again staying at this Hotel(if you can call it a Hotel) was a Joke. No internet, when I called I used my own Mobile as I was to lazy to move.,No one picked up, I tried at least three attempts, I thought giving the 80's phone in the corner of the room a go. wow!! someone did answer I said i have no internet he said someone will be there (you guessed it) no one turned up, so I called back and said don't bother I might as well go to bed However I looked at the 70's version of a air-con unit in the far corner of the room I turned it on. This unit had no power even to to cool the room if you left it on and could not Sleep due to the noise and if you turned it off. you heard noise as the room walls are so thin The Hotel had the nerve to charge you over £70 for the worse night sleep I have had.
Stayed 1 night in Jul 2022

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb place
We had an amazing time, we had a great meal in the Henry room. The slow cooked beef was delicious and would definitely recommend it and the biscotti cheesecake. The room was great and the service was too. Loved the walled garden and as it was a gorgeous day we sat out there till late having a few drinks from the bar in the garden.
Stayed 1 night in Jul 2022

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice luxury room
Stayed 1 night in May 2022

10/10 Excellent

Mr P

Stayed 1 night in May 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Lovely
Stayed 1 night in Oct 2021

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Old hotel ,very comfortable bed. Location ideal for our purpose.Lovely gardens for both eating and drinking.
Stayed 1 night in Sep 2021

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Helen

Traveled with family
Liked: Staff & service
Not 4*
Stayed 1 night in Aug 2021

10/10 Excellent

Julie

Liked: Room comfort
Slightly disappointing
My booking says breakfast included but we were told at the desk it wasn’t and the price would be £9 each. Room was extremely hot, no air conditioning. Bath was a bit rusty in places. Only one bedside cabinet for a double bed. Net curtains were ripped and hanging off the rail. Was expecting a bit better considering the price.
Stayed 1 night in Jul 2021

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Okay stay
Car
Stayed 1 night in Jul 2021

8/10 Good

Matt

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Whipsnade Zoo Weekend Stay
Stayed at the Old Palace Lodge in Dunstable, very close to the zoo and the downs (what a view!!) Not a good start, checked in and had to tell the receptionist we had breakfast included, no apology received. Also had to ask the directions to our room. Booked the room (with the cow picture on the wall) very nice indeed, very modern and quite spacious, bathroom was lovely, however we did find quite a few small black hairs on the bed sheets that we removed and air conditioning seemed to be freezing cold no matter the temperature. Ordered the fillet steak off the menu which was delicious and came with chunky chips, disappointed to then order a meal that included chunky chips the following night, only for them to be different. Got woken up numerous times throughout the night through the hotel telephone from what seemed to be cold calls from reception, the phone was eventually unplugged and stayed that way for the remainder of the visit. Apology was received but a promise to discuss this with the manager never happened, not great when paying £140 per night. Generally, I thought there was a lack of customer service and courtesy from the receptionists, to the waiters and waitresses, seemed more concerned with serving the locals in to watch the euro championships football on the big outside screen than a care for the paying guests paying a substantial price to stay.
Stayed 2 nights in Jul 2021