Exterior
Check availability

Reviews of Mercure Bedford Centre Hotel

4 out of 5
Mercure Bedford Centre Hotel
2 St. Mary's Street, Bedford, England

Reviews

7.8

Good

Rating 10 - Excellent. 95 out of 233 reviews" "
Rating 8 - Good. 71 out of 233 reviews" "
Rating 6 - Okay. 33 out of 233 reviews" "
Rating 4 - Poor. 16 out of 233 reviews" "
Rating 2 - Terrible. 18 out of 233 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The heating control didn’t work. There was no cup or glass in the room. I could hear talking through the interconnecting door, which wasn’t locked! The duty manager knocked on my door for no apparent reason. The escape stairs were covered with detritus. The shower was good
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Been here before, very clean, quiet, and very pleasant staff.
Stayed 1 night in Mar 2024
Response from Robyn on Mar 26, 2024
Dear AngelaThank you for taking the time to tell us about your stay.It is always a pleasure to receive positive feedback about our team, i will make sure to share your feedback with them as i know they will be pleased to hear their hard work is paying off. We are pleased to hear that you enjoyed your stay with us, we hope you choose to stay with us again soon.Thank you again for leaving us a review.Kind regards,Robyn

6/10 Okay

Sehrish

Business traveler
The rooms were cold, after reporting it to member of staff. no actions were taken.
Stayed 1 night in Feb 2024
Response from Robyn on Mar 1, 2024
Dear Sehrish,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. I hope you can accept our sincere apology for regarding the heating issue in your room, we understand that this is an inconvenience but please be aware i have sent your comments to the correct department to ensure this gets fixed as soon as possible. Thank you again for leaving us a review, i do hope you choose to stay with us again soon as we would love the opportunity to show you our usual high standard of service.Kind regards,Robyn

4/10 Poor

R

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
FREEZING
me and my partner stayed for the weekend, we had to moved rooms at 3am due to the tempature of the room being so cold.. even after that we was told that the air con goes to 27 only well after it hits that the air con starts blowing out cold air spent most the time freezing cold. no one seemed to want to help either. wouldnt stay again.
Stayed 2 nights in Jan 2024
Response from Robyn on Jan 31, 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We hope you can accept our sincere apologies for any inconveniences that affected your stay with us. Please be aware i have sent your comments to the correct departments to get these issues sorted to insure this does not happen again.We hope you choose to stay with us again soon so we get the opportunity to show you the standard of service we usually hold ourselves to. Kind regards,Robyn

4/10 Poor

Verified traveler

Disliked: Cleanliness
Dirty and cold
Dirty and cold room Building looks like a 70s council estate tower block
Stayed 1 night in Jan 2024
Response from Robyn on Jan 31, 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre hotel. Please accept our sincere apology regarding the cleanliness and temperature of your room, we understand that this is not ideal but we do hope our our team quickly sorted this for you. We hope you choose to stay with us again soon so we get the opportunity to show you the standard we usually hold ourselves to. Kind regards,Robyn

8/10 Good

Shirley

Stayed 1 night in Dec 2023
Response from Robyn on Jan 31, 2024
Thank you for taking the time to leave us a lovely review!We hope you choose to stay with us again soon.Kind regards,Robyn

4/10 Poor

Gary

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Car park was full! Reception staff very unhelpful. There had been a wedding night before and rubbish was everywhere over floor. Breakfast member of staff was lovely. Location nice.
Stayed 1 night in Dec 2023
Response from Robyn on Jan 9, 2024
Dear Gary,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We hope you can accept our apology for any inconveniences that may have occurred throughout your stay with us, we understand that this is not ideal but we hope that this did not ruin your overall stay with us. Thank you again for leaving us a review, we hope you choose to stay with us again so we get the opportunity to show you the standard that we usually hold ourselves to.Kind regards,Robyn

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service
Good, comfy, minor irritations
Room lovely clean and bright, up to date and beds v comfy. Sadly a loose component on the exterior of the window rattled all night long and disturbed our sleep. Our room had an adjoining door and so we were then woken at 530 am by next door’s radio/tv. The shower had a dodgy jet that squirted water all over bathroom floor.
Stayed 1 night in Dec 2023
Response from Robyn on Jan 31, 2024
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We are pleased to hear that you were happy with the cleanliness of our rooms and overall enjoyed your stay with us!We hope you can accept our sincere apologies for any inconveniences that affected your stay with us. Please be aware i have sent your comments to the correct departments to ensure that these issues are sorted. We hope to welcome you back again soon. Kind regards,Robyn

8/10 Good

GLORY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything nice however their breakfast menu is the same everyday, so it can get boring
Stayed 1 night in Dec 2023
Response from Robyn on Jan 31, 2024
Thank you for taking the time to tell us about your stay at The Mercure bedford Centre hotel. We are pleased to hear that you enjoyed your stay with us! We provide a buffet breakfast so most of our options stay the same everyday but i will definitely look into getting new options added. We hope you choose to stay with us again soon. Kind regards,Robyn

8/10 Good

GLORY

Stayed 5 nights in Dec 2023
Response from Robyn on Dec 27, 2023
Thank you for taking the time to tell us about your stay with us. We are pleased to hear you enjoyed your stay with us, we hope you choose to stay with us again.Kind regards,Robyn

8/10 Good

Nate

Stayed 2 nights in Dec 2023
Response from Robyn on Jan 31, 2024
Thank you for taking the time to leave us a lovely review.We hope you choose to stay with us again. Kind regards,The Reception Team

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, excellent staff.
Stayed 1 night in Dec 2023
Response from Robyn on Dec 19, 2023
Thank you for leaving us a lovely review! We hope you choose to stay with us again soon!

8/10 Good

Carole

Stayed 1 night in Dec 2023
Response from Robyn on Dec 19, 2023
Thank you for leaving us a nice review! We hope you choose to stay with us again.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robyn on Dec 19, 2023
Thank you for leaving us a review. We hope on your next stay is better than the previous one!

8/10 Good

Timothy Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Robyn on Dec 19, 2023
Thank you for leaving us a review. We cannot wait to welcome you back soon.

2/10 Terrible

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Robyn on Dec 19, 2023
Dear Louise,We are sorry your stay was not a 10/10, we hope you choose to stay with us again so we can the opportunity to show you the standard we usually hold ourselves to. Kind regards,

6/10 Okay

John

Business traveler
Room was cold, gaps in windows. Heating didn’t work, there was a small portable heater in room that was not strong enough to heat the room. Offered to move me late evening after unpacked and set up to work. Long waits in bar for food
Stayed 1 night in Dec 2023
Response from Robyn on Dec 13, 2023
Dear John,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre hotel. We are very sorry about the heating not working in your room, we understand that this is an inconvenience but please be aware we have made note of your comment and will make the necessary changes in order to stop this happening in the future. Thank you again for leaving us a review, i hope that you choose to stay with us again soon so we get the opportunity to show you the standard of service we usually hold ourselves to. Kind regards,Robyn

4/10 Poor

Laura

Stayed 1 night in Dec 2023
Response from Robyn on Dec 13, 2023
Dear Laura,Thank you for taking the time to tell us about your stay. We are very sorry to see that you did not enjoyed your stay with us. We hope you choose to stay with us again soon and we can show you the standard we usually hold ourselves to. Kind regards,Robyn

8/10 Good

Yakub

Stayed 2 nights in Dec 2023
Response from Robyn on Dec 27, 2023
Dear Yakub, Thank you for taking the time to share you experience at The Mercure Bedford Centre Hotel with us. We are glad to hear you enjoyed your stay with us and we hope you choose to stay with us again soon. Kind regards,Robyn

6/10 Okay

Jamie

Stayed 3 nights in Dec 2023
Response from Robyn on Dec 10, 2023
Thank you for leaving us a review! We are sorry that your stay wasn't a 10/10 experience, we hope your next one is.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Robyn on Dec 10, 2023
Thank you for leaving us a lovely review! We hope to welcome you back soon.

8/10 Good

matthew

Stayed 1 night in Dec 2023
Response from Robyn on Dec 10, 2023
Thank you for leaving us a lovely review!

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view of river at breakfast
Night over when seeing a gig in town so didn't want to drive back. Handy for town centre. Lovely view of river at breakfast
Stayed 1 night in Dec 2023
Response from Robyn on Dec 10, 2023
Dear Iian, Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed your stay with us! We take pride in our riverside view breakfast and we are happy to know you were happy with the experience. Thank you again for leaving us a lovely review. Kind regards,Robyn

10/10 Excellent

Aerson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Yhe heating wasn't working properly
Stayed 1 night in Dec 2023
Response from Robyn on Dec 10, 2023
Dear Aerson,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are pleased to hear you enjoyed your stay with us. We are very sorry about the issue regarding your heating, we understand that this is an inconvenience but we are pleased to see that this did not ruin your overall stay. We hope to welcome you back soon. Kind regards,Robyn

6/10 Okay

Mark

Business traveler
Liked: Cleanliness
Never again.
Cold rooms, no heating, breakfast poor quality and no coffee.
Stayed 1 night in Nov 2023
Response from Robyn on Dec 10, 2023
Dear Mark, Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are very sorry that you did not enjoy your stay with us. We understand that the heating not working is an inconvenience but we hope our team brought heaters to your room to accomodate for this. We hope you choose to stay with us again so we get the opportunity to show you the standard usually hold ourselves to. Kind regards,Robyn

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 1 night in Nov 2023
Response from Robyn on Nov 16, 2023
Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,Robyn

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robyn on Nov 16, 2023
Dear Debbie,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are so pleased to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

10/10 Excellent

Luke

Stayed 1 night in Nov 2023
Response from Robyn on Nov 16, 2023
Dear Luke,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

2/10 Terrible

Haider

Stayed 1 night in Nov 2023
Response from Robyn on Nov 16, 2023
Dear Haider,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are sorry that you did not enjoy your stay with us. I hope you choose to stay with us again so we can show you the standard we usually hold ourselves to. Kind regards,Robyn

6/10 Okay

Ian

Traveled with partner
Liked: Staff & service
The reception area and the restaurant were nicely laid out, unfortunately there was little soap/shower gel in bathroom bottles not filled up and unable to get heating on in the room
Stayed 1 night in Oct 2023
Response from Robyn on Nov 16, 2023
Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We are very sorry about the shower gels not being filled up, but please be aware that our reception team would have been more than happy to grab you some new ones. Thank you again for leaving us a review. We hope you choose to stay with us again. Kind regards,Robyn

10/10 Excellent

Kenji

Stayed 2 nights in Oct 2023
Response from Robyn on Nov 17, 2023
Thank you for leaving us a review!

6/10 Okay

CORDELLA

Business traveler
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Robyn on Nov 16, 2023
Dear Cordella,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,Robyn

10/10 Excellent

Samuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Robyn on Nov 16, 2023
Dear Samuele,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,

4/10 Poor

Emmanuel

Business traveler
Disliked: Cleanliness
Great location - in need of modernisation
Stayed in room 15. Was initially very cold in the room with the aircon left on by cleaners. Aircon/heating system isn’t very straight forward and had to request assistance from hotel staff. The room was still quite cold and so had to request a heater. Gym is currently closed due to refurbishment and not mentioned on hotels.com or the hotel website. Entrance to hotel from the carpark needs updating as currently you have to be let in by someone at reception. Had to wait a couple of times as there was no one at the reception desk. Cleaning standards can be improved as the stairs looked like the needed hoovering for the 5 days I stayed there was also a glass that was lying around for 3 days. Location is excellent for staying in Bedford very close to city centre and reasonably priced car park.
Stayed 5 nights in Oct 2023
Response from Robyn on Nov 16, 2023
Dear Emmanuel, Thank you for taking the time to tell us about your stay at the Mercure Bedford Centre Hotel. We are so pleased to hear that you enjoyed our location and got the opportunity to explore it. We are very sorry that the cleanliness of the hotel was not up to standard! We do hope this did not ruin your overall stay with us. Our heating system is currently getting fixed to ensure these issues do not happen again. Yet again we are very sorry about these inconveniences but we do hope you choose to stay with us again so we get the chance to show you the usual standard we hold ourselves to. Kind regards,Robyn

8/10 Good

Tilla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the river which is good for picturesque walks and also on the High Street. Staff were friendly and helpful
Stayed 1 night in Sep 2023
Response from Robyn on Nov 16, 2023
Dear Tilla,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We take pride in our location so we are happy you got the opportunity to explore it. We hope you choose to stay with us again. Kind regards,Robyn

6/10 Okay

Ruth, Manchester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is overpriced for what is on offer (small, incredibly basic) however is clean and staff were nice. There are definitely cheaper alternatives if you're looking for a budget hotel, or there is more quality available elsewhere for the same price
Stayed 1 night in Sep 2023
Response from Robyn on Nov 16, 2023
Dear Ruth, We are very sorry you do not feel the room you had matched the price but we do hope this did not ruin your overall stay with us. Thank you again for leaving a review . Kind regards,Robyn

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really friendly.
Stayed 1 night in Sep 2023
Response from Delia on Sep 26, 2023
Dear Elisha,Thank you for your honest review regarding your recent stay with us. We are happy to know that our team left an impression on your during your stay. We hope to welcome you again in the future and provide you a even better experience. Kind Regards, Reception Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Had a really good sleep. Bed is spot on didn’t want to get out of it. The night staff was very helpful and friendly. I definitely will be staying again
Stayed 1 night in Sep 2023
Response from Delia on Sep 26, 2023
Dear Anthony,Thank you for your amazing review. We are glad that you enjoyed your stay with us, and we hope to see you again in the near future! Kind regards,Reception Team

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay here. Wish they refilled the water in the fridge after their cleans. But other than that. Amazing service. Amazing customer service for friendly
Stayed 2 nights in Sep 2023
Response from Delia on Sep 26, 2023
Dear Amy, Thank you for providing us with such a kind review of your stay! We are glad to see that you enjoyed yourself during your stay with us. We hope to be able to welcome you again in the future! Kind Regards,Reception Team

4/10 Poor

Ian

Business traveler
Disliked: Staff & service, room comfort
Poor attitude and service
There were a number of points wrong with the room and the service staying at the hotel. On providing the feeds back to the manager they then proceeded to argue the points, so I stopped my feedback and left. The issues with the hotel and the service will continue and I won’t be staying there again.
Stayed 1 night in Sep 2023
Response from Robyn on Nov 17, 2023
Dear Ian,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are very sorry to hear that you were not happy with the services provided by our team. We understand that this is an inconvenience but we do hope you choose to stay with us again in the near future so we get the opportunity to show you the standard we usually hold ourselves to. Thank you again for leaving us an honest review! Kind regards,Robyn

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
scruffy at sides of hotel
Stayed 1 night in Sep 2023
Response from Robyn on Nov 16, 2023
Dear Robert,Thank you for taking the time to tell us about your experience at The Mercure Bedford Centre Hotel. We are glad to hear you enjoyed your stay with us! We hope you choose to stay with us again. Kind regards,Robyn

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Noisy cramped room
Terrible noise windows falling out room cramped hotel staff not helpful
Stayed 2 nights in Sep 2023
Response from Reception Team on Sep 26, 2023
Dear Anonymous,Thank you for taking the time to leave an honest review of your recent stay with us.We are sorry that you considered your stay to warrant just a 2/10, and we hope to welcome you back in the future to show you that your below-poor experience here was a one-off!Warm regards,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Room was comfortable at best, furniture is looking tired. Time to replace the 1970s aluminum windows like they promised 6 years ago. Staff are outstanding from check in through breakfast and the bar. Helpful and courteous. Big shout out to Stormy on the bar and Max for going out of his way to find my pants at the cleaners.
Stayed 4 nights in Aug 2023
Response from Delia on Sep 26, 2023
Dear Barry,Thank you for your kind review, we are glad that you found the staff helpful and look forward to welcoming you back! Kind regards,Reception Team

2/10 Terrible

Christine

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No sleep too noisy
Windows falling out therefore noise horrendous small cramped room reception staff dismissive bathroom awful. Can hear water running in room
Stayed 2 nights in Sep 2023
Response from Reception Team on Sep 24, 2023
Dear Christine,We appreciate you taking the time to leave a review of your stay with us, though we are sorry that you did not have a better experience at our hotel. We hope to see you again in the near future!Warm regards

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
not a very nice stay!
booked and paid for hotel 2 months ago. no room when we arrived the hotel blamed hotels.com who are not helping to be honest either we were put in a room the size of a cupboard with broken aircon and falling out windows after waiting for an hour in reception with a rude man who said it wasn't his problem i should be lucky he would help!so had no sleep hotel said fully booked so couldn't move us even though i could book rooms on there website problem with breakfast each morning as kept saying we hadn't paid for it although i paid when i booked and had the reservation to prove it. complained 3 times to hotel reception pointlessly they really don't care and hotels.com haven't been any help either
Stayed 2 nights in Sep 2023
Response from Reception Team on Sep 24, 2023
Dear Anonymous,Thank you for providing us with honest feedback of your time spent with us. We are very sorry that your experience was less than satisfactory, as at Mercure we strive to give every guest the best possible experience. Having investigated this matter with our team, we determined that there was an issue with the integration of your booking, thus causing the delay upon your arrival. We hope that your experience with us has not put you off booking in the future, and we hope to be able to welcome you back again to show you that your experience with us was a one-off!Kind regards,

10/10 Excellent

Saad, Dixon

Stayed 4 nights in Aug 2023
Response from Max on Sep 22, 2023
Dear Saad,Thank you for leaving a 5/5 review of your stay with us! We hope to see you again soon!Warm regards,Reception Team

10/10 Excellent

Justin

Stayed 1 night in Aug 2023
Response from Delia on Aug 29, 2023
Thank you for choosing Bedford Mercure Hotel.

2/10 Terrible

Shir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had a very bad stay as lots of noise in the ceiling above. No other room to change to, very bad sleep.
Stayed 1 night in Aug 2023
Response from Max on Aug 12, 2023
Dear Guest,Thank you for leaving a review of your stay with us.We are sorry that you had a less-than-satisfactory experience with us. Please know that we are always willing to provide room changes if there are issues with any of our rooms, which is of course subject to availability. Our Reception Team is also always on hand to deal with any guests who are breaking our rules on noise limits.We hope to welcome you back again soon to show you the best we have to offer and that your experience here was a one-off.Warmest regards,Reception Team

6/10 Okay

Munyaradzi

Liked: Staff & service
Disliked: Cleanliness
Bathroom was dirty .table tops were dirty
Stayed 2 nights in Aug 2023
Response from Max on Aug 12, 2023
Dear Munyaradzi,Thank you for your feedback on your recent stay at Mercure Bedford Centre Hotel. Please know that I will pass on your feedback regarding the cleanliness in the room to our Housekeeping department. Please know that if ever such an issue occurs you should inform our Reception Team immediately who will look to the most satisfactory possible solution to this issue.We hope to welcome you back soon to show you that your experience here was an anomaly and not reflective of the hotel as a whole.Warmest regards,Reception Team