1 bedroom, desk, free WiFi, bed sheets
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Reviews of OYO The Chiltern Hotel

3 out of 5
OYO The Chiltern Hotel
Waller Avenue, Luton, England

Reviews

6.4
Rating 10 - Excellent. 68 out of 526 reviews" "
Rating 8 - Good. 161 out of 526 reviews" "
Rating 6 - Okay. 133 out of 526 reviews" "
Rating 4 - Poor. 90 out of 526 reviews" "
Rating 2 - Terrible. 74 out of 526 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Jason

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Zack on Aug 7, 2020
Hi, Jason! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Zack!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Very fair price and friendly staff. Good transportation links
Stayed 1 night in May 2020
Response from Ammy on May 15, 2020
We appreciate your feedback. Hope to welcome you soon. Regards, Joel

6/10 Okay

Fiona

Stayed 1 night in Apr 2020
Response from Lucas on May 17, 2020
Hi, Fiona! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lucas!

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No heating or bath/sink plug.until requested. These are simple amenties.
Stayed 1 night in Mar 2020
Response from Cheshta on May 4, 2020
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jake

6/10 Okay

Jason

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap but not cheerful.
I ought to say at the outset that the staff at this hotel were excellent. That being said, whilst it was very cheap, (I really had no option other than to stay here due to the coronavirus issue), everything else was disappointing. The hotel is very "tired" and tatty. I had what was called a "luxury" room. It wasn't. It was small, very dusty and there were greasy stains on the wall. The carpet was frayed and held together by gaffer tape. There was no plug in the sink and the towels had seen better days. The worst aspect was the noise however both from outside and especially inside the hotel.
Stayed 1 night in Apr 2020
Response from Cheshta on May 4, 2020
Hi, Jason! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time. Regards, Jake

4/10 Poor

Jasbir

Disliked: Cleanliness, staff & service
Cutlery was dirty, never given replacement..room was dusty lucky had disinfectant wipes to clean over, air conditioner not working ..people smoking weed under window smell coming into room when open
Stayed 2 nights in Apr 2020
Response from Ammy on Apr 16, 2020
Sorry for the unpleasant experience you had with us, Jasbir! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Cheshta on Apr 11, 2020
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jordan

10/10 Excellent

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Mar 31, 2020
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Michael

2/10 Terrible

Sathish

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Extremely poor attitude of staff. Room booked by NHS for support eorking staff due to covid. Made to wait for 2 hours after a tiresome shift,eventually had to rebook as they were unable to sort and cancelled the first booking. So much for nationwide news about hotels supporting nhs. Requested tajeaway food to be delivered from reception which was agreed but failed. So was tired, could not sleep enough and left hungry, ready for the next shift in 6 hours. Phones dont work, so have to walk to reception even for simple queries. Poor and worned out fixtures. Not even a spoon to stir a cup of tea. I am surprised these places can still function in UK. 2 words, never ever.
Stayed 1 night in Mar 2020
Response from Ammy on Mar 30, 2020
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ryan

8/10 Good

Tony, Isle of Wight

Business traveler
Liked: Cleanliness, staff & service
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget
Stayed 1 night in Mar 2020
Response from Ammy on Mar 24, 2020
Hi, Tony! We are elated to know that you liked our services. Regards, Ryan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Ammy on Mar 21, 2020
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ryan

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Friendly and welcoming team, good location, plenty of free parking space, feel safe as a solo traveller
Stayed 1 night in Mar 2020
Response from Ammy on Mar 21, 2020
Hi, We are glad to see that you liked our services. Regards, Ryan

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty in the room, hair in bath and in bed, Bits of food on the floor, dirt up shower walls and over bathroom cabinet, Wet toilet roll. Shower had one setting of scalding, radiator broken so stuck on maximum temperature so the room was like a sauna It looked like the room had been repainted at one point but around some furniture and the tv - very odd. When walking down the corridor to the room there is a very obvious smell of sewage which the hotel is trying to mask with plug in air fresheners wi thOur success. I wouldn’t stay here again
Stayed 1 night in Mar 2020
Response from Ammy on Mar 21, 2020
Hi, We are sorry for the inconvenience. Do not worry we have highlighted this to the concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience soon. Regards, Ryan

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old property desperately needs a refurbishment- windows don’t fit the room properly so very noisy from the street. Rubbish in the hallway and dirt all up the walls. Glad I only stayed one night!
Stayed 1 night in Mar 2020
Response from Ammy on Mar 18, 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ammy

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Barbara on May 15, 2021
Delighted to hear your words of praise, We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Barbara

8/10 Good

Graeme

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Mar 12, 2020
Hey! Graeme! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Oliver

8/10 Good

Muzamel, Bradford

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location and helpful staff. Good value and a great service.
Stayed 4 nights in Feb 2020
Response from Ammy on Mar 9, 2020
Thanks for the love. Your review made our day. We hope to amaze you consistently with our services. Regards, Oliver

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Ammy on Mar 9, 2020
Glad to see that you have rated us super. Hope to serve you soon with an even more happening stay. Regards, Oliver

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay for work.
Stayed 1 night in Mar 2020
Response from Ammy on Mar 8, 2020
We appreciate your feedback. Have a wonderful day ahead :) Regards, Ammy

8/10 Good

JOHNSON

Business traveler
Liked: Staff & service, room comfort
Excellent staff and ok for the rooms
Stayed 5 nights in Feb 2020
Response from Ammy on Mar 6, 2020
Hi, Johnson! Thank you so much for your words of praise. We are excited to host you again soon with an amazing experience further. Regards, Ammy

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was okay get what u pay for, staff helpful
Stayed 10 nights in Feb 2020
Response from Ammy on Mar 1, 2020
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Ammy.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
This one night stay was very satisfactory. The receptionists were helpful and friendly. The cleaning staff were also pleasant. Will stay again.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 29, 2020
Thank you for your appreciation, Ken! We hope to give you a consistent service every time. Regards, Ammy.

6/10 Okay

Simon

This hotel is what it is , no frills and affordable. Over all for what I paid I can’t complain but don’t book with high expectations. Has a place in the market and service that market very well .
Stayed 1 night in Feb 2020
Response from Ammy on Feb 27, 2020
Hi, Simon! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing. Regards, Ammy.

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
It was a horrible hotel and so dirty
Stayed 1 night in Feb 2020
Response from Ammy on Feb 23, 2020
Hi, Matthew! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

4/10 Poor

MBatta, Plymouth

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here for 1 night. The hotel is in desperate need of refurbishment. Window is our room was a serious health and safety concern as it spanned from my knee height to almost the ceiling. When slid open, it did not have any rails. Being on the 2nd floor, that is an accident waiting to happen. Yes, it is a cheap hotel but I would not stay again.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 22, 2020
We never expect any of our guests to face such issues. We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary actions to ensure it does not repeat. Regards, Ammy.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't stay again myself despite Good rating
Photos shown on Hotels.com do not reflect rooms in person - uncomfortable, cold, mould, broken furnishings, shower not working. Was tired and late so had no alternative but to stay.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 22, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
adequately spacious, large window emanating brightness, helpful cleaners and "some" reception staff. But no net curtains.
Stayed 7 nights in Feb 2020
Response from Ammy on Feb 16, 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

2/10 Terrible

Graham

Disliked: Staff & service
Terrible service
Shocking hotel with shocking customer service, I booked and paid for in advance, when i turned up they said they have no rooms left and I should have had a phone call from OYO who run the hotel, well i didnt then i had a call from a person based in india saying they will try and find me a room somewhere else, well i waited 2 hours and at 9pm still no news. The reception said they cannot help me it has to be done through there partner company called OYO. Well after waiting a further hour i booked the local Travelodge, then I called hotel.com helpline who gave me a full refund. The hotel even had the cheek to say i hope this hasn't put you off staying again, well it totally has.
Stayed 1 night in Sep 2019
Response from Ammy on Feb 16, 2020
Hey, Graham! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Could be lot better
Not expected. Gym was a joke dont believe its not gym and dont fall for it. Limited facilities in room its just cheap accomodation
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 15, 2020
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on Feb 15, 2020
We are sorry to disappoint you. We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Usha

Business traveler
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Ammy on Feb 13, 2020
Hey, Usha, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 Good

Singh, Luton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had nice experience with hotel staff they are more welcoming what I realised
Stayed 1 night in Feb 2020
Response from Ammy on Feb 13, 2020
Hi, Singh! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Ammy.

10/10 Excellent

E J

Stayed 1 night in Feb 2020

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting state
I booked a 4 night stay but booked out after 2 nights room was very tired and filthy there was food or something worse on the wall and it was more like a room in a youth hostel. Do not stay here if you like clean.
Stayed 4 nights in Feb 2020
Response from Cheshta on Feb 12, 2020
Hi, Tony! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Okay

Verified traveler

Disliked: Cleanliness
The price was great the rooms and furnishings dated, the phone didn't work, the WiFi was appallingly slow. When wein a delux room I expect the phone to work, the toilet to flush ours didn't. The hot water was Luke warm, just a poor standard
Stayed 2 nights in Feb 2020
Response from Cheshta on Feb 12, 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disliked: old fashioned building, rooms poorly designed, it must have been brilliant in the 1960s but not now. Liked: staff are friendly and welcoming.
Stayed 6 nights in Feb 2020
Response from Ammy on Feb 9, 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

8/10 Good

Charles Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Ammy on Feb 8, 2020
Hey, Charles! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020
Response from Cheshta on Feb 8, 2020
Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

Bhupinder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here, as its safe clean comfy bed, staff are friendly, helpful, and even remember my name. Food is good love and enjoy my stay here
Stayed 1 night in Jan 2020
Response from Ammy on Feb 2, 2020
Hey, Bhupinder! Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money. Clean and quiet. The staff were very nice
Stayed 1 night in Jan 2020
Response from Ammy on Jan 31, 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ammy on Jan 26, 2020
Hi, Thanks a lot for staying with us. So glad to know you liked our services. Regards, Ammy.

6/10 Okay

Robert

Business traveler
Liked: Staff & service
Bed & pillows very hard. Signs of pink bacteria around bath. Sink slow to drain & gurgling.
Stayed 1 night in Jan 2020
Response from Ammy on Jan 22, 2020
Hi, Robert! Thanks for bringing this to our notice and we do regret the inconvenience caused. We will surely pass this feedback with the hotel to make sure your next experience is nothing less than perfect. Have a great day ahead :) Regards, Ammy.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Not too bad
The room was clean and presentable but there was no plug in the sink, which made shaving a pain in the morning. The wifi was really poor and the bedside lamp didn’t work. It’s always a shame when little things let the room down.
Stayed 1 night in Jan 2020
Response from Ammy on Jan 21, 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

4/10 Poor

Brian

Stayed 2 nights in Jan 2020
Response from Barbara on May 15, 2021
Hi, Brian! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

4/10 Poor

Chris

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
Grubby carpets, peeling paintwork, lumpy pillows, uncomfortably poor bed , dated decor. But for £32 for the night, in the location i needed, it served a purpose. n.b. Ramp up to the reception is treacherous in the rain.
Stayed 1 night in Jan 2020
Response from Joey on Jan 5, 2020
Hi, Chris! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

2/10 Terrible

GIFT

Traveled with family
Disliked: Staff & service, room comfort
NOT HAPPY
Terrible experience of been fused to move to another room while i was not given that information when i was given the room's keys.
Stayed 1 night in Dec 2019
Response from Adiya on Jan 4, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Adiya!

6/10 Okay

Jackie

Traveled with family
Liked: Cleanliness, staff & service
Booked for family visit as 5 min walk from me and house not large enough to accommodate everyone over Xmas. Basic but extremely clean so will use again purely down to location
Stayed 1 night in Dec 2019
Response from Joey on Dec 30, 2019
Hi, Jackie! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome clean friendly very close to town and the airport and great value
Stayed 2 nights in Dec 2019
Response from Ammy on Dec 24, 2019
Thank you for sharing your seamless experience. We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Ammy.

10/10 Excellent

Ramakrishnan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, helpful staff members, good value for money.
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 22, 2019
Thank you for rating us super, Ramakrishnan! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

6/10 Okay

Georgia

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 22, 2019
Hi, Georgia! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta