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Reviews of The Waterfront Hotel Spa & Golf

4 out of 5
The Waterfront Hotel Spa & Golf
Great North Road, Wyboston, Bedford, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 352 out of 768 reviews" "
Rating 8 - Good. 249 out of 768 reviews" "
Rating 6 - Okay. 105 out of 768 reviews" "
Rating 4 - Poor. 41 out of 768 reviews" "
Rating 2 - Terrible. 21 out of 768 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Sandie

Liked: Cleanliness, staff & service
Unfortunately I chose this property as geographically convenient and for the opportunity to swim. The pool 'advertised' is not in the hotel but across 2 car parks (the hotel's and the sports centre) and does not belong to the hotel. I was told I needed to book a time slot. I tried for a Sunday early evening but the pool closed at 4:00 so I suggested 3:00 - no that was booked for families. Okay Monday morning at 7:00 (breakfast finishes at 9:00 in the hotel). I went to find the pool already had 5 people in it and there was a sign saying maximum 5 in the pool. I said I had booked but they shouted at me they were members and did not have to book a slot. I got in and a gentleman got out and I swam for 5 minutes feeling very upset. No towels provided. Luckily I took one with. The breakfast was appalling. Part buffet (limited but ok) and the cooked breakfast was the worst I have ever had. Undercooked greasy fried eggs and the rest was as bad or worse. Hotel to their credit accepted my complaints and gave me a reduction but my one night away did not leave me relaxed or happy. I would add that the room was not in the main building. Quite a long walk in, out and to reception and the restaurant. The room itself was comfy and pretty clean (apart from 2 clipped false nails found on the floor) but surprisingly too hot in the middle of a cold winter. On a ive note all staff were pleasant and tried to be helpful but the pool issue and breakfast 'chef' really need sorting.
Stayed 1 night in Feb 2024
Response from Alex Hoy on Feb 29, 2024
Dear Sandie, Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am disappointed to read of the challenges you faced during your stay regarding the leisure facilities. The health and leisure club is operated independently and we will share your disappointment in the manner you were spoken to with the management team. I am sorry you felt this made you feel upset. I will also follow up with our kitchen team regarding the quality of food that is set out in the mornings. It does come at a surprise as we typically receive positive feedback about our breakfast and the variety and quality we have to offer. I am pleased to see our team offered compensation to you for any shortcomings, and I do hope this does not deter you from a future visit to witness this is not typical of experience for our guests when visiting us. Kind regards, Alex HoyGuest Services Manager

6/10 Okay

Aswin

Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

mark

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Could not get in gym for 3 days
Gym across the road and hotel only pay for a few memberships, so had to wait for over an hour in reception to get in the gym
Stayed 3 nights in Jan 2024

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive food
Food was expensive and had I known what my wife was paying I wouldn’t give 12.5% service charge and £18 for three scoops ice cream over the top. Noisy inconsiderate people are not the fault of the hotel but signs put up might help
Stayed 1 night in Dec 2023

8/10 Good

Vincent, manchester

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Traveled with partner
Everything oozed professionalism. Couldn’t fault anything.
Stayed 1 night in Dec 2023

6/10 Okay

Muobo

Stayed 1 night in Nov 2023

8/10 Good

Ajreen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel stay was good, room was clean and staff were friendly. Y-SPA was pretty expensive for a 20 min massage 10 mins was spent on prep so you only get a 10 min actual massage. Windows in the room were all blown double glazing meaning that noise and cold can come through easily. The hotel needs to rectify this as they are advertising themselves as eco friendly. Apart from this, the room was up to a modern standard and generally clean although we did notice a few minor issues.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff. Very expensive food
Stayed 1 night in Nov 2023

6/10 Okay

Joann

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Overall the staff are friendly and helpful. The food is expensive but delicious. The downside is that this is the 4th time I was given a disabled room. The bed is uncomfortable and mattress very soft. It feels like a waterbed. There was also no hot water in the shower.
Stayed 1 night in Nov 2023

6/10 Okay

R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special, but OK
Nothing special, OK is what I would say. It's also quite expensive. Food and drinks are also pricey. Black Americano was almost GBP 4. you pay under GBP3 in Central London... Food in the Brasserie was poor
Stayed 1 night in Nov 2023

6/10 Okay

pamela

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place but the towel rail didnt work and noone fixed it so the bathroom was cold especially not good when disabled, they did look but no resolution though there 2 days. The restaurant manager was quite abrupt. The food is excellent but the wine price list is wrong, it was rectified but not friendly. Hotel staff brilliant and helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Nerida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 17, 2023
Good afternoon,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay.We hope to welcome you back soon.Kind regards,

10/10 Excellent

gary

Stayed 1 night in Oct 2023

2/10 Terrible

christopher

Stayed 4 nights in Oct 2023

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bob

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Beautiful hotel in lovely ground.
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 17, 2023
Good afternoon,Thank you for taking the time to leave a review. We are very happy to hear that you enjoyed the hotel and scenery.We hope to welcome you back in the near future.Kind regards,

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time, no rush to come back
A well needed break, booked well in advance and meant for doing nothing. I had reached out to the hotel several weeks before our stay regarding access to the Y-Spa, as at the time of booking (i was looking for a spa hotel), i assumed that access to all facilities were incleded in the price. Once booked i received a messaged advising me that i would need to pay extra cor the spa, however email them.for availability which i did 4 times. With 1 week to go and no response i searched for an alternative email adress on linve and not the one which the original message was sent from. On receiving confirmation about spa availability, i was a little disappointed by the cost and that the options were am or pm, which meant paying twice if a whole day was wanted. The staff who we interacted with were friendly and helpful. The room, it was an ok size, clean and has the standard tea / coffee bits. The bed was comfy, however the temperature of the room was not easily controlled with what can only be described as the noisiest upright fan, surprised that their was no aircon, and with the evening temperatures lately this made the stay and overall experience disappointingly uncomfortable
Stayed 2 nights in Sep 2023

6/10 Okay

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and location. As on large complex with 3 hotels a little bot hard to find. But lovely stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Ample parking. Quiet secluded escape on a beautiful waterfront. Just walking through the front entrance with the smell of something pleasant was relaxing. The same high standard was kept thoughout. Spa was full, meeds to be booked in advance. Restaurant was scenic and spacious. The breakfast itself was adequate, but not mmmm. Would stay here again without hesitation.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Selladurai

Liked: Cleanliness, staff & service
Quite pleasant environment
Stayed 2 nights in Aug 2023

10/10 Excellent

Sean

Stayed 3 nights in Aug 2023

8/10 Good

Karen

Stayed 1 night in Aug 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Nigel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
very impersonal staff
Stayed 1 night in Aug 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Lovely relaxing stay although the room was like a sauna! The spa was lovely although we had to pay extra to use the spa which wasn't made clear until after I'd booked the room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Lovely comfortable room, very clean, spa afternoon was great, it was booked separately. Didn’t use the restaurant as there wasn’t anything we liked on the menu. 1st morning got to breakfast at 8.30am and the cooed food was cold and I had to wait ages for my porridge, we learnt by that and went to breakfast at 7am the next day and everything was lovely, would stay there again if going that way.
Stayed 2 nights in Aug 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern facilities
Great modern facilities
Stayed 1 night in Aug 2023

4/10 Poor

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot to sleep!
The bedroom 205 was unbelievably hot throughout the night even with the fan on. It was 28-30C. Very uncomfortable night.
Stayed 1 night in Aug 2023

8/10 Good

ROBERT

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
1 night stopover
clean and sufficient
Stayed 1 night in Aug 2023

6/10 Okay

MIKE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but nothing special
Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 3 nights in Jul 2023

8/10 Good

Miss maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was lovely nice and clean and modern. Hotel clean. Good facilities. Only thing let it down was charged £45 for breakfast when was told it was £15 pp when I mentioned it to staff they didn’t offer refund. Just said help myself to free drinks which wasn’t no good as I had already purchased them
Stayed 1 night in Jul 2023
Response from Alex Hoy - Guest Services Manager on Jul 18, 2023
Dear Maria, Thankyou for taking the time to leave your review regarding your stay here at The Waterfront Hotel Spa & Golf. I have looked into your reservation regarding the payments for breakfast, I am not able to currently locate this. Please do not hesitate to contact me further so this can be hopefully resolved for you. Kind regards, Alex Hoy Guest Services Manager

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful reception allowed us to enter our room early as we had a wedding to go to (and get ready for!)
Stayed 1 night in Jul 2023
Response from Alex Hoy - Guest Services Manager on Jul 18, 2023
Dear Angela, Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am pleased to read we were able to help you get into your room early before the wedding you attended. We hope you had a fabulous night and hopefully we are able to welcome you back to the hotel in the not too distant future. Kind regards, Alex Hoy Guest Services Manager

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, would use again.
Very clean room, rather small but ok for one night stay. Staff friendly and helpful. Good breakfast. We did not use any of the leisure facilities so cannot comment. Ideal location for our requirement. Would use this hotel again..
Stayed 1 night in Jul 2023
Response from Alex Hoy - Guest Services Manager on Jul 18, 2023
Dear Frances, Thankyou for taking the time to leave your review regarding your stay here at The Waterfront Hotel Spa & Golf. I am pleased to read you enjoyed your stay here at the hotel. It is a shame you were not able to enjoy the facilities we have on site. I hope you are able to visit us again in the future to take advantage of these I would particularly recommend our Yspa packages which can be booked via our website. Kind regards, Alex Hoy Guest Services Manager

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place.
The place is stunning and the staff are so friendly, the rooms and facilities are clean and modern. Food int he restaurant is so good. Everything is very eco friendly.
Stayed 2 nights in Jul 2023
Response from Alex Hoy - Guest Services Manager on Jul 18, 2023
Dear Sarah, Thankyou for taking the time to leave your feedback about your stay here at The Waterfront Hotel Spa & Golf. It is great to read you had a fabulous stay and you saw our fantastic team doing what they do best! I hope we are able to welcome you back to the hotel in the not too distant future.Kind regards, Alex Hoy Guest Services Manager

8/10 Good

Paul

Stayed 2 nights in Jul 2023

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Staff & service
Not particularly welcoming very poor communication of facilities or local attractions
Stayed 2 nights in Jul 2023
Response from Holly Short on Jul 13, 2023
Dear, Angela,Thank you for taking the time to leave us your feedback.I apologise that you felt our hotel as not very welcoming and that the facilities were poorly communicated.This is not typical of our regular feedback however I have passed this forward to the guest services manager so we can ensure to include this in further training. I do hope that this does not deter you from returning to the hotel and if you do stay again I hope your experience can be improved upon.Kind regards,Holly Short Guest Services Supervisor