View from property

Reviews of Shangri-La Beihai

5 out of 5
Shangri-La Beihai
33 Chating Road Beihai Guangzi, Beihai, Guangxi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 29 out of 50 reviews" "
Rating 8 - Good. 19 out of 50 reviews" "
Rating 6 - Okay. 2 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JINYUN

Liked: Cleanliness, property conditions & facilities
Beautiful view
Stayed 5 nights in Feb 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff offers great service and additional personal help.
Stayed 2 nights in Jun 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from David Wang on Jul 27, 2021
您好,感谢您的点评分享。谢谢您对酒店的认可,这是我们不断前进的驱动力。诚挚地欢迎您继续光顾北海香格里拉,期待您的再次入住体验,谢谢!

10/10 Excellent

yali

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
it was overall a pleasant stay at the hotel. Service is great. Not so impressed with the city though. I thought it was under developed. But i enjoyed the whole weekend at this amazing outdoor pool at hotel. And its right next the beach-ish side. So you can a walk after dinner in the evening.
Stayed 2 nights in Jun 2020
Response from David Wang on Aug 31, 2020
Dear guest, thank you very much for your praise of our hotel, and we will continue to do our best to achieve your praise. Thank you again for your affirmation of the hotel, and look forward to visiting again and wish you a pleasant journey!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
The facility is great and the restaurant on property provides good variety of Chinese food. The view from my room is wonderful.
Stayed 3 nights in Oct 2019
Response from Carrot Chen on Oct 24, 2019
Dear Guset, I would like to thank you very much for your patronage at the Shangri-La Hotel, Beihai and for taking your precious time to share your experience. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. It is our privilege to be of service to you and We look forward to welcoming in the future, and serving you a better experience. Yours Sincerely,

8/10 Good

kuo Tai

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Carrot Chen on Oct 24, 2019
Dear Guset, I would like to thank you very much for your patronage at the Shangri-La Hotel, Beihai and for taking your precious time to share your experience. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. It is our privilege to be of service to you and We look forward to welcoming in the future, and serving you a better experience. Yours Sincerely,

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful and professional. The outdoor swimming pool (clean and within nature) and the sauna was perfect to end the day for a relaxing sleep.
Stayed 1 night in Jul 2019
Response from Carrot Chen on Sep 2, 2019
Dear Guset, I would like to thank you very much for your patronage at the Shangri-La Hotel, Beihai and for taking your precious time to share your experience. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. It is our privilege to be of service to you and We look forward to welcoming in the future, and serving you a better experience. Yours Sincerely,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and happy experience but so quiet in lobby bar no entertainment at night no one play the piano and there is no senior management staff around the hotel
Stayed 4 nights in Jan 2019
Response from Carrot Chen on Sep 2, 2019
Dear Guset, I would like to thank you very much for your patronage at the Shangri-La Hotel, Beihai and for taking your precious time to share your experience. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. It is our privilege to be of service to you and We look forward to welcoming in the future, and serving you a better experience. Yours Sincerely,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bei hai vacation
Great hotel swimming pool for kids - that’s all they needed dawn till dusk. Seems all other children had the same idea. Pool side bar also very reasonable with decent prices BBQ food and beer
Stayed 2 nights in Jul 2018
Response from Carrot Chen on Aug 8, 2018
we are so happy to hear that you had enjoyed your stay i. our team is extremely honored as we've been able to give you a satisfied and memorable stay ,I highly appreciate you kind comments on mentioning our service which truly inspire and motivated all of us . we will continue to provide our guests with the most meorable experiences,again, thanks for your comments and we look forward to welcoming you back again soon

8/10 Good

Susan, San Francisco

Liked: Cleanliness, staff & service, room comfort
This property is old. Inside the bedroom is not in its best condition.
Stayed 2 nights in Jul 2018
Response from Carrot Chen on Jul 24, 2018
Thank you very much for your visit with us recently,and taking the time to share you experience with us. We would like to extend our most sincere apologies for the disappointing of bedroom, we will continue to provide our guests with the most meorable experiences,again, thanks for your comments and we look forward to welcoming you back again soon

10/10 Excellent

Troy, West Sussex, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city area
We had great experience during our stay. The location is conveniently near the sea underwater park and old town. The staffs all very pleasant. The sea view room has great view to the sea, room is pretty big and comfortable. The breakfast is OK, lots of choices for Chinese and local dishes (a little bit lack of protein rich healthy ones for me personally).
Stayed 3 nights in Nov 2017
Response from Carrot Chen on Sep 2, 2019
Dear Guset, I would like to thank you very much for your patronage at the Shangri-La Hotel, Beihai and for taking your precious time to share your experience. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. It is our privilege to be of service to you and We look forward to welcoming in the future, and serving you a better experience. Yours Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and the sea view was great, the other good thing is the swimming pool, we love this hotel and will definitely stay at the Shangri-la again next time.
Stayed 2 nights in Jul 2017
Response from Carrot Chen on Sep 2, 2019
Dear Guset, I would like to thank you very much for your patronage at the Shangri-La Hotel, Beihai and for taking your precious time to share your experience. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. It is our privilege to be of service to you and We look forward to welcoming in the future, and serving you a better experience. Yours Sincerely,

8/10 Good

Peter, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Responsive to guest needs.
Staff are helpful. Rooms are clean, food is good. Better than most hotels we stayed.
Response from Beihai Shangri-La on Apr 14, 2017
Dear Peter, thanks for your comments and sharing. We are glad to hear that you're satisfied with our staff, rooms and food. Our commitment to providing guests with distinctive Asian standards of hospitality and service. And we aim to exceed expectations through consistent quality and value in our products and services. Sincerely welcome back to Beihai Shangri-La next time. Thank you.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BeiHai stay
Service was great in spite of the limited English the buffet breakfast and dinner were very good and value excellent. Noise from other rooms was very noticeable
Dear Craig, thanks for your comments and sharing. We are glad to hear that you're satisfied with our service and dinner. We value guests' views and suggestions very highly. We are conducting hotel practical English training to improve our staff spoken English for personalized service. Sincerely welcome back to Beihai Shangri-La next time. Thank you.

6/10 Okay

Christina, Canada

Liked: Cleanliness
It was ok. Nice staff, very limited English. The hotel is a little old and run down. There's no access to the beach. The wifi cut out constantly. It wasn't quite the "resort getaway" weekend I was hoping for. 30 minute taxi ride to Silver Beach (only 30 rmb). Near enough to walk to Old Street. The breakfast was a bit pricey by China standards but it was very good with many Western and Chinese options.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel staff was sweet. I spent my birthday at the hotel stay and they have served me a birthday cake and a gift card.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Best of Beihai
Dated hotel but service was up to the Shangri-la standard. Stay up on the higher floor as it seemed to have been updated. The lower floors were very old and carpets quite disgusting. Overall, the top hotel in the area.

10/10 Excellent

Hong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Shangri-la in Beihai
The hotel has a grand lobby area, open and classy. Very friedly staff, spacious room, nice city view.

10/10 Excellent

Norm T

Liked: Cleanliness, staff & service, room comfort
Beihai China
Had a 3 night booking, but only stayed 2 nights. Hotel staff and restaurants were GREAT. Angry with lack of contact when I tried to cancel 1 night. 5 days later, and I still have not seen a refund.

10/10 Excellent

Timothy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experimce
The staff are helpful. It is a beautiful and very comfortable hotel.

10/10 Excellent

glen, kasilof, alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable
My stay at this hotel was very comfortable. The staff were all very attentive and helpful. The pool area was especially relaxing. The food was plentiful and tasty. The room was spacious and very comfortable. Everything was clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome pool and breakfast
this hotel has a very good pool and we had great time there!

10/10 Excellent

Homeless at last

Liked: Cleanliness, staff & service, room comfort
A stopover, on the way to Vietnam
The hotel staff are first rate and are happy and will go out of there way to help you. Decided to stop there on my way back before taking a cruise to Hainan Island.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

luther franklin jr, maumee ohio 43537

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i am going to go back to beihai china in may or june thank you very much
very clean i hope to go back in may or june i be stay at shangri la hotel in beihai china like i said it be in may or june all people work at hotel is very nice also waite in dinner room very nice to thank you vfery much

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Very nice Hotel with bad management
Beautiful Hotel, close to the city center, large and very clean rooms,great service, reasonably priced, wonderful food. Only bad experience we had with the inflexible management. We arrived 1 day later, but we called the Hotel 2 weeks prior to let them know about our late arrival. We also wanted to stay 1 day more. We did not receive any refund for the lost night and for the extra night we did not receive any discount. We were charged full price. I thought we would have deserved a better rate since the Hotel made free money with the lost night. Being a 5 star Hotel this is pretty cheap and not business friendly management.

8/10 Good

My Huong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool war zu klein, kein indoor
Stayed 5 nights in Aug 2023

10/10 Excellent

jing

Stayed 1 night in Jan 2023

10/10 Excellent

YUN SHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

guang hua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Carrot Chen on Dec 4, 2019
Dear Guest, thank you for choosing Shangri-La hotel, Beihai during your trip. Sincerely welcome back to Beihai Shangri-La next time. Thank you.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Good location
Stayed 3 nights in Nov 2019
Response from Carrot Chen on Dec 4, 2019
we are so happy to hear that you had enjoyed your stay i. our team is extremely honored as we've been able to give you a satisfied and memorable stay ,I highly appreciate you kind comments on mentioning our service which truly inspire and motivated all of us . we will continue to provide our guests with the most meorable experiences,again, thanks for your comments and we look forward to welcoming you back again soon

10/10 Excellent

WANLI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不错的酒店
Stayed 1 night in Nov 2019
Response from Carrot Chen on Dec 4, 2019
您好,感谢您对酒店服务及环境的认可,我们希望用服务为客人打造家外之家的入住体验。期待您的再次入住,谢谢!

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jane on May 4, 2018
尊敬的贵宾,感谢您的满分好评。我们全体同事诚挚的欢迎您再次下榻北海香格里拉大酒店,期待您的再次入住体验,谢谢!

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ophold i Beihai
Hotellet er ved at være meget slidt,og maden i restaurant er typisk Kinesisk,af et internationalt hotel at være. Der findes i nærområdet væsentlig bedre alternativer i samme prisleje. Personale virkelig søde og hjælpsomme og gør hvad de kan inden for de rammer de har at gøre godt med. Overordnet ok ophold men vil vælge andet alternativ næste gang.
Response from Jane on Apr 17, 2018
Dear Guest, thank you for choosing Shangri-La hotel, Beihai during your trip. Sincerely welcome back to Beihai Shangri-La next time. Thank you.

10/10 Excellent

ZHENGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE STAY
NICE LOCATION, WONDERFUL VIEW, BUT THE FACILITY NEEDS TO BE IMPROVED.
Stayed 2 nights in Jun 2017
Response from Carrot Chen on Sep 2, 2019
Dear Guset, I would like to thank you very much for your patronage at the Shangri-La Hotel, Beihai and for taking your precious time to share your experience. It is thoroughly appreciated that you found our overall products and services excellent during your recent stay. It is our privilege to be of service to you and We look forward to welcoming in the future, and serving you a better experience. Yours Sincerely,

10/10 Excellent

Jorma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä siainti, ei liian kaukana tai lähellä keskustaa. Palvelu erittäin asiallista ja mielyttävää.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得入住的北海酒店
非常好,性价比高,餐饮不错,首选!
Response from Carrot Chen on Sep 2, 2019
尊敬的客人,感谢您在北海香格里拉大酒店用餐结束后,给我们留下的好评。您的肯定是对酒店最大的支持。也将激励酒店团队不断完善和提升服务质量。特别荣幸收到您对酒店同事提供的专业服务表示肯定,正是您的好评激励着我们每一位员工再接再励,为更多的贵宾提供专业的服务。北海香格里拉大酒店一直致力于不断完善每个细节来为客人提供更加周到的服务享受。再次感谢您对酒店的喜爱,我们下次再见!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent och fint hotell med bra service.
Fint hotell med bra service och pool. Trevlig och hjälpsam personal. Stor frukostbuffé.

8/10 Good

Verified traveler

Liked: Staff & service
酒店比较旧了,不过服务还是很不错的
房间比较小,设施有些陈旧,不过服务很好,特别是泳池的服务人员,对小朋友很有爱心
Response from Carrot Chen on Sep 2, 2019
尊敬的客人,感谢您在北海香格里拉大酒店用餐结束后,给我们留下的好评。您的肯定是对酒店最大的支持。也将激励酒店团队不断完善和提升服务质量。特别荣幸收到您对酒店同事提供的专业服务表示肯定,正是您的好评激励着我们每一位员工再接再励,为更多的贵宾提供专业的服务。北海香格里拉大酒店一直致力于不断完善每个细节来为客人提供更加周到的服务享受。再次感谢您对酒店的喜爱,我们下次再见!

8/10 Good

WEI

Liked: Cleanliness, staff & service, property conditions & facilities
浴室的水龙头都不太好扭,老式设计了
Response from Carrot Chen on Sep 2, 2019
尊敬的客人,感谢您在北海香格里拉大酒店用餐结束后,给我们留下的好评。您的肯定是对酒店最大的支持。也将激励酒店团队不断完善和提升服务质量。特别荣幸收到您对酒店同事提供的专业服务表示肯定,正是您的好评激励着我们每一位员工再接再励,为更多的贵宾提供专业的服务。北海香格里拉大酒店一直致力于不断完善每个细节来为客人提供更加周到的服务享受。再次感谢您对酒店的喜爱,我们下次再见!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店有点老,海景房很赞
酒店有点老了,设施设备都有些旧,去的时候游泳池没开,没体验。离海不远,海景房很赞,拉开窗帘就是超大海景,渔船三三两两,景致很有意境。早餐没定,不知道如何

8/10 Good

Chi En

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的環境令人放鬆
飯店有非常漂亮的景觀,服務人員都很親切,也後會再去。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务质量真心不错
老牌五星酒店,设施虽然老旧,但服务质量真好,客人的要求都会很好地解决。升级套餐和餐饮套餐价格真实惠。

6/10 Okay

Yuji, 香港

Disliked: Cleanliness, room comfort
カーペット以外はシャングリラ
チェックイン時に聞いていたが、とにかくカーペットが汚かった。 その他は可もなく不可もなく。 タクシーがいない場合がありますので、時間に余裕が無い場合は予約したほうが良いかも

8/10 Good

chen jie, 上海

Liked: Cleanliness, room comfort
酒店较旧
在香格里拉的酒店品牌里算是比较老的一家,第一次遇上前台让我贴钱升房的。总体还行!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不错
毕竟还是五星级的。很不错~

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort