Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
1.0 out of 5
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
for Business Travelers
by A verified traveler

Won't ever recommend!!

Posted Apr 19, 2014 on Hotels.com
Staffs are not professional at all, problem starts at checking in the counter. They have no idea about hotel.com and kept saying I didn't have any booking. Staffs at the coffee shop has terrible attire. Worst part, NO airconditioner in the room. I called them and they explained by saying the system is downfor maintenance. When my assistant called, they told her that is not summer yet so they don't usually turn it on. Lastly, I had another problem when checking out. They said I haven't paid and spent a while to figure it out. Overall, worst of my stay in China.