Indoor pool

Reviews of Crowne Plaza Beijing Chaoyang U-Town, an IHG Hotel

4.5 out of 5
Crowne Plaza Beijing Chaoyang U-Town, an IHG Hotel
No 3 Sanfeng North Area, Beijing, Beijing

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 231 reviews" "
Rating 8 - Good. 82 out of 231 reviews" "
Rating 6 - Okay. 17 out of 231 reviews" "
Rating 4 - Poor. 7 out of 231 reviews" "
Rating 2 - Terrible. 6 out of 231 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! Excellent breakfast! However, for mid April with embient temperature up to 28C, hotel A/C sytem was not warking due to season. Room temperature was reaching 29C during day time!
Stayed 3 nights in Apr 2024
Response from Michael on Apr 18, 2024
Dear guest, thank you for choosing the Crowne Plaza Beijing Chaoyang U-Town. We are very happy to receive your recognition for breakfast, and we will continue to upgrade the variety of breakfast and continuously improve the taste of breakfast. We attach great importance to the room temperature issue you mentioned and have promptly reported it to the engineering department. We deeply apologize for your unpleasant stay experience.

10/10 Excellent

Kiok Yang

Traveled with partner
Liked: Staff & service, amenities
We are a couple in our 50s. We decided on this hotel from information posted in the internet. The hotel is connected to a shopping mall and the Ministry of Foreign Affairs Complex Building is across the road. A 10 minutes walk to a MRT Station provided convenient transportation to tourist attractions in the city. Plenty of choices for food in the mall and adjacencies. Safe environment, next to Starbucks, policemen from across the road can probably hear you shouts. As the hotel is situated in the city, adjacent to commercial office buildings, the adjacent roads are busy during office hours. Hotel provides a variety of local dishes for breakfast. Our room on level 7 came with a deluxe king bed. Average size, good for a couple, furniture is a little dated. Calls to service desk were made to replenish mineral water bottles and replacement of floor mat. While these were oversights from room cleaners, responses from service desk were prompt, within 5 minutes on both occasions. A special note of commendation to the duty managers (Mr Musa and Mr Cola Hsu) during my stay from 29 Feb to 5 Mar 24. Both managers were very helpful and facilitated with our day tour bookings, hotel transfers to train stations, directions information and transportation requirements. Both gentlemen made the stay memorable, thank you very much.
Stayed 5 nights in Feb 2024
Response from Michael on Mar 22, 2024
Dear guest, thank you for choosing the Crowne Plaza Beijing Chaoyang U-Town. We are delighted to serve you and also delighted to receive your recognition and support for our employees. Providing you with a comfortable, reassuring, and satisfactory stay experience is our constant pursuit. We will continue to work hard and provide you with more thoughtful and high-quality services, exceeding your expectations. We look forward to your next visit.

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from Michael on Dec 10, 2023
尊敬的宾客,感谢您的下榻与好评,并对员工做出充分的肯定。我们将每位客人的意见牢记在心,您的期望就是酒店用心的方向!我们会不断努力,继续为客户提供更为贴心的优质服务,超越您的期待!我们期待您再次到来,体验更加全面完美的服务。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Michael on Dec 8, 2023
尊敬的宾客,非常感谢您对北京朝阳悠唐皇冠假日酒店的好评和喜爱!人在旅途,细节是我们最最重视的,正如您享受到的员工服务。我们将每位客人的意见牢记在心,你的期望就是酒店努力的方向!我们期待你再次入住北京朝阳悠唐皇冠假日酒店,畅享更多优越!

10/10 Excellent

Lan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice for visiting Beijing
Nice clean hotel in a prime area in Beijing. Big 'Thank you!' to the service staff at the 6th-floor dining, lobby bar, front desk, and room services - they are very attentive, polite, and efficient. Highly recommended. Will definitely stay there again.
Stayed 13 nights in Sep 2023
Response from Michael on Oct 11, 2023
Dear guest, thank you very much for your positive feedback and love of the Crowne Plaza Beijing Chaoyang U-Town! We are pleased to see your praise of the hotel staff and service. Being at home is our consistent pursuit. Your positive feedback is the driving force behind our progress, and the hotel will continue to improve service quality and bring you more surprising experiences.

10/10 Excellent

Stefanus Riaan

Stayed 5 nights in Sep 2023
Response from Michael on Sep 21, 2023
Dear guest, it is an honor for you to choose the Beijing Chaoyang U-Town Crowne Plaza Hotel during your trip and share your stay experience with us. Providing you with a satisfactory stay experience is the biggest goal of our hotel staff. We will strive for excellence in our high-quality service. Thank you again for your stay and look forward to seeing you again.

10/10 Excellent

shawn

Stayed 4 nights in Aug 2023
Response from Michael on Sep 21, 2023
尊敬的宾客,非常感谢您选择入住北京朝阳悠唐皇冠假日酒店并给予宝贵评价。正如您所感受到的,酒店地理位置优越,紧邻悠唐生活广场,在您享受商场内众多餐饮和休闲娱乐选择时,酒店内C6咖啡厅丰盛的国际美食和零点菜单也是您不容错过的选择。我们会更加努力,让您有宾至如归的入住体验。衷心期待您的再次光临。

8/10 Good

Jian Guo, Yorba Linda

Stayed 2 nights in Aug 2023
Response from Michael on Sep 21, 2023
尊敬的宾客,感谢您选择北京朝阳悠唐皇冠假日酒店,并认可我们员工的服务!我们将每位客人的意见牢记在心,你的期望就是酒店努力的方向!我们期待你再次入住北京朝阳悠唐皇冠假日酒店,畅享更多优越!

6/10 Okay

Phi-Phi

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room card didn’t work 4 times! Bathroom had a sewage smell from time to time. Breakfast was cold and the layout of the drinks/food was placed all over the place. The hotel is within the shopping mall which is great and the staff were very friendly.
Stayed 8 nights in Jul 2023
Response from Michael on Aug 8, 2023
Dear guest, thank you very much for choosing to stay at the Crowne Plaza Beijing Chaoyang U-town Hotel and providing valuable feedback. We have provided feedback to all relevant departments regarding the issues you mentioned. We are actively upgrading the door lock issue, and have notified the department to rectify the room facilities and breakfast issues. We apologize for your unpleasant experience and look forward to your next stay at the brand new Beijing Chaoyang U-town Crowne Plaza Hotel.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2023

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from 市场传讯部 on May 14, 2021
尊敬的客人,感谢您选择北京朝阳悠唐皇冠假日酒店,我们很高兴你对酒店作出的好评和称赞!相信你已亲身体会到酒店位置的便捷,这也正是大多数客人选择我们酒店的原因之一。你的好评是我们前行的动力,酒店将不断提高服务质量,带给你更多惊喜体验。再次感谢你对北京朝阳悠唐皇冠假日酒店的厚爱,我们期待着你的再次光临!

8/10 Good

han

Stayed 1 night in Sep 2020

10/10 Excellent

Robert

Stayed 6 nights in Nov 2019

8/10 Good

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service everyone is polite
Stayed 2 nights in Sep 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Moment
It was excellent service, very fast check-in and the best things was that we can exchange money in the front desk
Stayed 5 nights in Sep 2019

8/10 Good

kAI CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Jane

It’s a two twin beds room and obviously not suitable for three guests.
Stayed 5 nights in Jul 2019

10/10 Excellent

Traveler1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was near shopping, restaurants and a train stop
Stayed 1 night in Jul 2019

10/10 Excellent

Apostolos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Amazing hotel! Best pool in Beijing, room was wonderful and breakfast tasty.
Stayed 1 night in Jun 2019

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though it is a little far from downtown (near 2nd ring road), it is near MRT. You can access anywhere from here. The property is nice and clean. The bed is really fluffy and comfortable. We especially admire the staff professionalism. The concierge is so helpful, and even the doorman. One day he paid for our cab when the cab driver did not have enough change. We certainly paid him back afterwards. This property is highly recommended.
Stayed 4 nights in May 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in May 2019
It was the best surprise to arrive at this Utown location, the service and decor was impeccable, there was delicious food in the buffet, reasonable prices for a 5 star experience, immediate assistance when I locked my passport in the safe and forgot the code. Internet was very slow on my computer. Mall next door had great food and shopping, nearby ritan trade is a shopping heaven and Chaoyangmen station is so close to the airport line in 20 minutes youre at the airport. Excellent.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Adequate English speaking among staff to get directions. Poor internet - but hey this is China.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Stayed 2 nights in May 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
item cleaness and conditions of furnitures need to be improved
Stayed 1 night in Mar 2019

8/10 Good

Xuan Trang Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good! 1 comment: everyone would need q tips and razor. Hotel should be thinking of providing these! Also, the make up mirror for woman is too dim!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location
Stayed 5 nights in Feb 2019

2/10 Terrible

Weifeng

Disliked: Staff & service
Injured by insecure safety equipment at hotel
My dad had a fall in the common area near the swimming pool due to an insecure fence. The fence was not strong enough and secured on the ground. While he was holding onto the handrail of the fence, the fence gave way and fell down. This caused my dad slip and land on his back. The fall injured his back to some extent. The hotel managed refused to provide a written statement in accepting the full responsibility but only verbally agreed to pay for all medical expenses. This is very unprofessional and leaves no guarantee if there are any long term damage.
Stayed 7 nights in Jan 2019

8/10 Good

NN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Next to U-town mall where has many good food
Stayed 5 nights in Dec 2018

8/10 Good

AD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Crowne Plaza on business and had a very pleasant stay. Nice hotel with helpful staff, will stay again.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Unable to reduce the air-conditioning below 27c. Thankfully you could open the window, but Beijing air quality doesn't always allow for this.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Great location, service and room size. Room were clean, bathroom was big and love the rainfall showerhead. Hotel does have staff that speaks English so this will help those who need English speaking staff. Will recommend and come back next time in Beijing
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and fabulous pool!
Stayed here for a couple of nights and booked it mainly for the pool, which was great for length swimming. The hotel is well located for shopping and sightseeing. Great customer service and would look to stay here again when visiting Beijing.
Stayed 2 nights in Aug 2018

10/10 Excellent

Aleksei, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
Stayed 1 night in Aug 2018

6/10 Okay

Alice, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the shopping mall
We stayed at this hotel for one night. Booked two double bed but it turned out looks like two single bed. The hotel's swimming pool was nice and big so had fun there. The breakfast was lovely has different range of food the staff were very welcoming and will happy to help.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, solid, great hotel
It was great, the room was clean, we arrived at 1 in the morning and the check-in process was still totally fine. The bathtub was big enough, and the room was a solid beautiful room with a nice view. We had dinner at around 2 in the morning, calling a nearby Mc Donald's delivery, it arrived in no time, and waited in the lobby for us to collect. Overall, a fantastic stay, and it takes only 30-40 minutes taxi ride from the airport, will come again if given the chance.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2018

8/10 Good

YAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

YAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant trip and a wonderful hotel
Stayed 2 nights in Dec 2017

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option in Beijing
Very good option for Beijing. Clean, nice rooms, good service, shopping mall nearby and nice area.
Stayed 2 nights in Nov 2017

8/10 Good

Daisy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only dpent 3 nights. Close to metro. Good breakfast spread. Wonderful choice of very sweet and fresh fruits.
Stayed 3 nights in Nov 2017

10/10 Excellent

Chi-Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017