Ratings based on 23 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby Shirley from Los Angeles
Room was spacious, clean, and modern. Bed was softPosted Apr 15, 2014
See above. Hotel stay was excellent overall. Love the cookies. Friendly and helpful staff, comfortable room, good restaurant and bar.
Recommendedby Indira from Trinidad
Not up to the standards expected from a HiltonPosted Oct 22, 2013 on Hotels.com
The rooms were fairly clean. The air system was not functioning at its best. The Executive Lounge was poorly maintained and the tables were too close together. On the other hand, the overall service in the hotel was excellent with the staff being courteous and helpful, especially one gentleman who spoke good English and went out of his way to assist.
Recommendedby Garry from Sacramento CA area
Good hotel but don't ask for help on travel issuesPosted Oct 11, 2013 on Hotels.com
Nice hotel with some good points. On a short stay we were able to use the pricey but good nd bar and cafe. The restaurant that we were "directed" to because the cafe was too busy was crazy expensive. The cafe waited on us right away. After the meal, I asked the hotel, several areas including the front desk, if they could help me check in for a flight. I got lots of looking at a computer with no results. These are professionals? Later, early the next morning, I tried to check which terminal (they are like different airports) my airline flew from. I was told the wrong terminal by three different persons which required a 15 min shuttle ride to the correct terminal. The hotel staff never gets these questions from travelers who don't speak the native language and could use the help? Perhaps it is this way throughout China.
for Business Travelersby A verified traveler
Good hotel no wifi on the roomsPosted Sep 27, 2013
It is a good hotel, however there is no wifi on the rooms which is a little bit annoying as you need to go down to the lobby to connect and some time is impossible
for Business Travelersby Happy guest from London
Great staffPosted May 13, 2013 on Hotels.com
On the way from the double tree bringing to the airport I realised that I forgot my passport and a substantial amount if cash in my room safe ( doozy I know). With 1 hour to my flight I called the hotel assistant manager who ran upto my room got my belongings and jumped in cab to me directly to deliver my passport and cash with complete confidence. I even got onto my flight in time. Now that's what I call customer service.
for Everyoneby A verified traveler
Great honeymoon locationPosted Nov 28, 2012
Pros: The room and service of the hotel.
Location: Excellent location
Excellent experience with an excellent restaurant and the morning breakfast was also excellent.
Recommendedby A verified traveler
Posted Oct 15, 2012 on Hotels.com
Recommendedby A verified traveler from Bella Vista, Arkansas
First time in BeijingPosted Oct 26, 2011
Location: Tianemen square, Hutongs, Forbidden City, Great Wall
Wasn't real close to anything particular. Easy cab ride though. Room was clean and hotel was nice. I'd go back.
Recommendedby A verified traveler from Colorado Springs,CO,USA
Posted Jul 22, 2011 on Hotels.com
wonderful service would have liked to been in area where taxi is not required to shop nicer stores and sit outside for a light lunch ..There were no eating establishments in that area. Very pleased with staff and room and hotel facilities.
Recommendedby A verified traveler
Posted Mar 15, 2011 on Hotels.com