Reviews of Feitian Hotel Beijing

4.5 out of 5
Feitian Hotel Beijing
No.5 Guangqumenwai South Street, Dongcheng District, Beijing, Beijing

Reviews

6.4
Rating 10 - Excellent. 3 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 7 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.0/10

Cleanliness

6.0/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Hotel for the local crowd
Not at all what I expected. The hotel is clearly more suited for locals. I got stuck with a half room with no window - obviously that was the room reserved for people that book through Expedia. The hotel location is bad making daily commutes to other parts of the city a nightmare. The hotel is not well known which makes it difficult for foreigners to find their way back to the hotel in a cab - even with an address. The staff was patient but clearly lacked an ability to communicate with foreign travelers. Next time I'll stick with a western hotel.

8/10 Good

Joe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Language Problem
The Hotel was good but for a 4 * plus hotel--only one girl there spoke any English or any other language. Once the English speaking girl left it was hard to make oneself understood.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Service OK No English No return on deposit
The hotel asked me to deposit $40 USD as deposit which I paid cash and they gave me a receipt. Its an unusual step so I forgot to ask for my deposit back upon check out. After returning to US a day later, I got no response back when I sent an email. No one could speak English on the phone so that was useless. They did not respond even when the hotels.com representative called and sent them email. I think the hotel staff should learn how to speak English if they want to host international guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Chinese Style
The hotel was by no means a 4.5 star property. the pillows and sheets were plastic. for two people they gave one towel. the shower drain was clogged. Only tea. No coffee or sugar. No irron or irroning board. Room carpets were dirty. Staff had very poor english. However, Lobby was nice and staff were kind. choose a diffrent location!

10/10 Excellent

Thomas, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean place
It was a very clean and fresh smelling hotel with very nice bed, pillows as well as fresh sheets, which is very hard to see in China. Most of the staff does speak English. Much better than I expected based on my other stays in Beijing before. Thanks to Hotels.com as well as Feitian hotel

4/10 Poor

Eitan, Israel

Disliked: Staff & service
Not recomended
Staff simply don't speak any English they gave us a single room although we paid for business superior room than after many claim and help from guests that spoke bits of English they changed to double but still a small room and not the room we ordered just choose another hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not good for English speakers
If you don't speak Chinese, you will have a tough time here. I would say it's not quite a 4.5 star hotel. There is only one nonsmoking floor which is hard to get on. The rooms aren't bad but are a little small for this star level, and have very tiny windows that could make on go a bit crazy if you need to see outside.

4/10 Poor

Tom, Amsterdam

Disliked: Staff & service
Not impressed at all
Location is horrible. Even cab drivers have a hard time finding it. Some even do not find it. English is a major issue for the staff. So if there is an issue (like I had with the reservation) because of the language barrier, it quickly turns into a nightmare Staff is very unhelpful. If you want a taxi, you will have to stand on the street yourself to wave for a cab (the bell boys will not do it for you ... although they have nothing lse to do). Check-out was a nightmare: my room had to be inspected. That took about 40 min and made me almost miss my flight. Then I got all sorts of mini-bar charges for things I never consumed b ecasue I was in a hurry (almost missed my flight) and the satff does not speak English, there was nothing I could do but pay. Horrible experience. Breakfast is served until 9 am. No decent restaurant. Although the hotel has everything to be a four star hotel, it feels very uncosy. Rooms are OK though

4/10 Poor

Sarah, New Brunswick, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Useless staff in a bad neighbourhood
The hotel was more than difficult to find. Noone had heard of it. The phone number listed on Expedia did not exist. Finally received the phone number and called for directions. They hung up on me because they did not speak English. After finally finding the hotel, the staff were useless. They could not even show me on the map where they were located. They could not understand that the room had been paid for online. They could not give any information on how to get to popular tourist sights. The rooms were very nice and clean, but the hotel was on a long walk to a metro station. There was not even a convenience store close by.

10/10 Excellent

Krista, Scranton, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
The hotel was clean and in a good location with taxi rides to many of the major attractions costing very little. The staff had so-so English but made every effort to accomodate us. The included breakfast was very good and there was a large western-style buffet in the evenings (not included). Rooms were comfortable and had both bath tubs (rare in China) and showers.

6/10 Okay

Nils

Liked: Cleanliness
Disliked: Staff & service
Långt till tunnelbana, inga engelskakunskaper

6/10 Okay

ARA

悪くはありません。ですが、、、
星4.5のホテルですので、悪くはありません。 私と妻が中国語が話せるので、フロントの方との会話は問題ありませんでした。 部屋も一つ上のグレードの部屋にしてくれました。(こちらからは何も言わず、サービスで変更してくれました。) ですので、良いホテルだと思います。 ホテルの場所ですが、タクシーの運転手に名前だけ伝えてもわかりません。 大きな車道沿いにあるので、近くまで行けばすぐわかります。 車の中で、「あれです!!」と言えばすぐ伝わります 空港から行くには問題ないですが、北京駅から行くとすると、 ホテルの場所が北京駅から近からず、遠からずで、大きな荷物をもっているとなかなかタクシーに乗せてくれません。 外国人(日本人)向けのレストラン、コンビニは確かにありません。 (一般の中国人客が入るレストラン、超市はあるので、中国に慣れていれば問題ないです) そういう意味で、ロケーションは、確かにあまり良くないかもしれません。 ◆総評 中国に慣れていれば良いホテルだと思います 外資系の4つ星ホテルと比べると、もうちょっと頑張ってほしいと思います

8/10 Good

Ali, Taastrup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God service men...
Hotellet har et rigtig god service, men problemet er at de fleste der arbejder på hotellet kan ikke tale engelsk. Det vil derfor give et mindre god service pga. kommunikationen.

6/10 Okay

Martin, Fredericia, Denmark

Liked: Cleanliness
Disliked: Room comfort
Not 4.5 star, Wrong location
We chose the hotel because of its location, near the subway, but this is placed wrong on Hotels.com. We gave up finding cabs that could find the hotel, and started taking the bus to the subway. Beside that we chose the hotel because of its fitness room, which was temporally under construction?? - I wonder if it exists. As described in other recommendations this Hotel is not near a 4.5 star hotel, No coffee and smelly carpets. The staff doesn't speak very much English, but the try to help as much as they can.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feitan Hotel - fräscht och trevligt
Fräscht rum. Det märks att rummen var nyligen renoverade. 10 minuter taxiresa in till Himmelska fridens torg.

8/10 Good

Verified traveler

L'Hotel è molto bello ma nessuno al suo interno parla bene l'inglese.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort