Reception

Reviews of Grand Hotel Beijing

5 out of 5
Grand Hotel Beijing
No 35 East Chang An Avenue, Beijing, Beijing

Reviews

8.4

Very Good

Rating 10 - Excellent. 214 out of 495 reviews" "
Rating 8 - Good. 184 out of 495 reviews" "
Rating 6 - Okay. 66 out of 495 reviews" "
Rating 4 - Poor. 22 out of 495 reviews" "
Rating 2 - Terrible. 9 out of 495 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Stayed 4 nights in Jan 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location was great nice room
Stayed 4 nights in Jul 2018

8/10 Good

Mia, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location......but
locates at central of Beijing, but difficult to order a cab (no taxis be able to pass or stop at the front of this hotel). hotel facility is bit of tired. bed is very hard for westerns... too hard..
Stayed 6 nights in Jun 2018
Response from Grand Hotel Beijing on Jun 26, 2018
Dear distinguished guests: Thanks for your staying and offering valuable advice. The hotel attaches great importance to the problems you mentioned. We will provide a better living environment for you next visit. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and we will always create a pleasant experience for you.

8/10 Good

A

Liked: Cleanliness, staff & service, room comfort
Really tired
Past time glory. Reallyngone down since last visit. All repairs visible everywhere. Emptiness is also over the used to be grand building
Stayed 2 nights in Jun 2018
Response from Grand Hotel Beijing on Jun 26, 2018
Dear distinguished guests: Thanks for offering valuable advice. The Grand Hotel Beijing is committed to provide guests with luxury service. The interior decoration of the hotel is mainly in Ming and Qing Dynasty style. Followed by the rule that the hotel should manage and keep facilities new, the hotel regularly repair facilities and equipment since it was founded in 1990. We are very thankful for problems you mentioned and we have requested relevant departments for improvement. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and we will always create a pleasant experience for you.

8/10 Good

Roberto

Liked: Staff & service
Hotel is a little old, but has a great location.
Stayed 2 nights in Jun 2018
Response from Grand Hotel Beijing on Jun 26, 2018
Dear distinguished guest: Thank you for your comment. Your recognition is significant to us. Grand Hotel Beijing is devoted to providing the guest with royal-privileged service. The hotel is popularly described as “Once an imperial palace, now a luxury hotel.” We aim to provide the guest experience with the unique royal atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your next coming and we will always create a pleasant experience for you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location and friendly staffs. Easy to access public transportation. Close to well known shopping and sightseeing places.
Stayed 2 nights in May 2018
Response from Grand Hotel Beijing on May 13, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

6/10 Okay

Vanessa, UK

Liked: Staff & service
Fantastic location
My mum and I stayed in this hotel for three nights. We thought overall it was good value for money. Pros were - fantastic location close to Forbidden City, helpful staff. Our room had views across the Forbidden City. Cons are - it is dated, the shower was especially antiquated.
Stayed 3 nights in Apr 2018
Response from Grand Hotel Beijing on May 2, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Grand Hotel Beijing on Apr 28, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Great Service
Good Hotel with a great location - the Concierge Service was outstanding and really helped with our trip.
Response from Grand Hotel Beijing on Apr 23, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

6/10 Okay

Henry

Response from Grand Hotel Beijing on Apr 17, 2018
Dear distinguished guests: Thanks for your staying. We will provide a better living environment for you next time. Thanks for your support. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in core of action.
The hotel is incredible and decorations are on par with an art gallery or museum. The staff is quite nice and always try hard to help. Breakfast was better than expected. Only wish is they would have better electrical outlets by the bed. It also smells as if the room was smoked in despite the ban. I suppose people ignore the rules. What makes the hotel stand out is the location!! Literally steps from Tiananmen Square!!! Beware if you choose a street view or Forbidden City room, it can be veeeery noisy. Tour buses literally show up at 4:30am and let tourists out. Unsure where at 4:30 they are going but u may want to bring some noise canceling ear phones or ear plugs.
Response from Grand Hotel Beijing on Apr 17, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location, extremely close to the Forbidden City and Tiananmen Square on one side and Wanfujing Street on the other side. The hotel itself is a bit old and some of that is evident in the room. Taxis were difficult to get - there is no taxi stand, and the staff would just use the Didi app to hail a cab, sometimes taking 5-10 minutes to get one.
Response from Grand Hotel Beijing on Apr 13, 2018
Dear distinguished guests: Thanks for your staying and offering valuable advice. The hotel attaches great importance to the problems you met. We will provide a better living environment for you next time. Thanks for your support. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

8/10 Good

CRYSTAL

Liked: Cleanliness, staff & service
Great location and Views
The hotel is in the city center and close to everything. I had a great view of the Forbidden City and Tiananmen Square. The hotel is older. I would not recommend the room service. I ordered dinner one night and it was horrible.
Response from Grand Hotel Beijing on Apr 12, 2018
Dear distinguished guests: Thanks for your staying and offering valuable advice. The hotel attaches great importance to the problems you met. We will provide a better living environment for you next time. Thanks for your support. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Only Great in Location
This property has an excellent location, just one block from Forbidden City and Tiananmen Square, but the property is extremely worn and showing its age. We were told upon check-in that our room was being 'upgraded' to a 'suite' which simply meant we had a separate sitting room, but the room was so cold (heat did not work) that we were moved again. We got a Forbidden City view in the new room which was great, but the room itself was very aged and had a horrible smell (think dead mouse in the wall) near the door and moldy smelling bathroom. The beds were comfortable by China standards. The restaurant was extremely pricey so we chose not to dine there. The rooftop bar/terrace that they advertise in many pictures was closed and the terrace locked, so we couldn't go out to take pictures. I would recommend this hotel only for the location, but definitely not worth the price of the accommodation.
Stayed 4 nights in Apr 2018
Response from Grand Hotel Beijing on Apr 9, 2018
Dear distinguished guests: Thanks for your staying and offering valuable advice. The hotel attaches great importance to the problems you met. We will provide a better living environment for you next time. Thanks for your support. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

8/10 Good

Pontus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, good hotel with high level of service.
Response from Grand Hotel Beijing on Apr 8, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

2/10 Terrible

Ying

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioning. There was mosquito in the room.
Response from Grand Hotel Beijing on Apr 7, 2018
Dear distinguished guests: Thanks for your staying and offering valuable advice. The hotel attaches great importance to the problems you met. We will provide a better living environment for you next time. Thanks for your support. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Vintage hotel
Extremely good location. Facilities ok. WIFI available for use if you have a Chinese Mobile Number. Arrived 24th, no airconditione and can be quite stuffy and hot in the afternoon. then again you will not be in the room in the afternoon.
Stayed 3 nights in Mar 2018
Response from Grand Hotel Beijing on Mar 28, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

6/10 Okay

Verified traveler

Liked: Staff & service
Great location and staff. It has a charm as an older hotel but needs improvement. You can't get an air movement from the central fan system making the room stuffy and warm, the towels were rubbing off on me, and the sink counter needs better cleaning.
Stayed 4 nights in Mar 2018
Response from Grand Hotel Beijing on Mar 27, 2018
Dear distinguished guests: Thanks for your staying and offering valuable advice. The hotel attaches great importance to the problems you met. We will provide a better living environment for you next time. Thanks for your support. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and great hotel
Response from Grand Hotel Beijing on Mar 24, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Once an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

10/10 Excellent

Irdawaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price....great location
Good location just 5mins walk to Wangfujing Street and Forbidden City. Front desk and concierge are always helpful. Room is clean though the mattress little bit hard but can sleep comfortably
Stayed 3 nights in Mar 2018
Response from Grand Hotel Beijing on Mar 17, 2018
Dear distinguished guest:Thank you for staying Grand Hotel Beijing and showing your recognition and encouragement. Your comment is very important to us. The hotel originally built in 1990 and is the closest five-star hotel to the Forbidden city. The interior decoration mainly to the Ming and Qing Dynasty and the furniture was build by the ancient precious wood in china. Grand Hotel Beijing is your best choice if you want to experience the imperial atmosphere in all of china. Your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time! Awesome location. Friendly and excellent service.
Stayed 4 nights in Feb 2018
Response from Grand Hotel Beijing on Mar 7, 2018
Dear distinguished guest : Thank you for your comment. Your recognition is very important to us. Grand Hotel Beijing is devoted to providing the guest with imperial service. The hotel is popularly described as “ Ones an imperial palace. Now a luxury hotel.” We aim to let the every guest can experience the unique imperial atmosphere and your satisfaction is our ultimate goal. We sincerely look forward to your coming again and create a pleasant experience for you.

6/10 Okay

Michael

China visit
The hotel on arrival was early morning 3.30am room was booked for late arrival so booking in was slow & made our own way to room room was ok but needs updating Dated decor for this rate of hotel Breakfast not too good complained about cleanliness of equipment & cleaning protocol Staff very helpful on area & booking trips
Stayed 4 nights in Feb 2018
Response from Grand Hotel Beijing on Feb 28, 2018
Dear distinguished guests: Thanks for your staying and offering valuable advice. The hotel attaches great importance to the problems you met. We will perfect to provide a better living environment for you next time. Thanks for your support. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Well located and above average
Nice hotel in a good location though not amazing
Stayed 2 nights in Dec 2017
Response from Grand Hotel Beijing on Jan 18, 2018
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

8/10 Good

Valentina

Liked: Cleanliness, staff & service, room comfort
There is no airport shuttle service. We had to go to the airport several times as our luggage was lost and every taxi trip was a different quote.
Stayed 2 nights in Jan 2018
Response from Grand Hotel Beijing on Jan 20, 2018
Thank you for sharing your experience with us.We sincerely apologize for your experience.Our hotel is 200 meters away from the subway. It is about 40 minutes to the airport by subway. We hope that you will give us the opportunity to better serve you in the near future. Sincerely looking forward to your coming again

6/10 Okay

Sofi , philadelphia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel ok, impossible answer from staff
I stay in this and Beijing hotels quite often. Excellent location, hotel facilities . However, when the Forbidden City View room I booked was too much noise, the front desk staff told me I either upgrade to another room by paying the difference or downgrade by not receiving the difference and writing a announcement that I was voluntarily requesting the lower grade room with no price difference.
Stayed 1 night in Jan 2018
Response from Grand Hotel Beijing on Jan 25, 2018
Dear distinguished guests: Thanks for your valuable advice. We apologize for the inconvenience to you, and we will immediately check with relevant departments to make specific improvement. Your satisfaction is our ultimate goal. We sincerely look forward to your visit again and create a pleasant experience for you.

8/10 Good

Peter, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to Tiananmen and Wangfujing
My family love the hotel, with chinese touch in decor. Rooms are clean and staffs are friendly. Some limitations in English. My only complaint is the cost of breakfast ($30pax) although it was good but a bit expensive.
Stayed 4 nights in Dec 2017
Response from Grand Hotel Beijing on Jan 20, 2018
Thank you so much for your wonderful review.The interior decoration of the hotel is dominated by the Ming and qing style. The hotel is adjacent to the Forbidden City and wangfujing, with convenient location and convenient transportation. It is an ideal choice for business trip, travel and vacation. Sincerely looking forward to your coming again.

10/10 Excellent

sofi, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and perfect location
The hotel is located next to the Tiananmen Square and the Forbidden City, and the pedestrian walking street. You cannot find any better location than this one. Staff members were friendly and helpful, and room was very clean. It is worth to know the hotel has reflected the history of Qing Danasty, went through the republic, communist and capitalismlization time by different section of the hotel building.
Stayed 1 night in Jan 2018
Response from Colin on Jan 9, 2018
Thank you so much for your wonderful review.The interior decoration of the hotel is dominated by the Ming and qing style. The hotel is adjacent to the Forbidden City and wangfujing, with convenient location and convenient transportation. It is an ideal choice for business trip, travel and vacation. Sincerely looking forward to your coming again.

10/10 Excellent

Robin Boon Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel to stay.
My family had a very pleasant stay at the hotel. The service staff were all very professional and they made our stay in the hotel very comfortable and convenient. Very convenient hotel to restaurants and shops.
Stayed 3 nights in Dec 2017
Thank you very much for your recognition, it is my pleasure to bring you so good feeling, we sincerely look forward to your visit again, we will continue to work hard and provide better service for you!

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location and Fantastic Staff
Grand Hotel Beijing was probably the best hotel in Beijing 20 years ago. Today, while it needs an update, its previous glory still shines in the most central and convenient part of the Chinese capital. The guest rooms, gym, restaurants, and meeting places are spacious, comfortable, and meticulously maintained. Most valuable is the staff working there to help guests 24/7. I especially appreciate the gracious and effective help provided by Mr. Zhang Yuanbo and Mr. Cui Chaoxu at the Bell Desk during my recent one-night stay there. Plus, I got a great deal and enjoyed a upgrade to a garden luxury suite, making the deal even sweeter. Can't wait to stay there again next time I visit Beijing!
Stayed 1 night in Dec 2017
Very honored to can bring you a such wonderful experience, we are planning to update equipment,we will reward on the front desk staff excellent performance of you mentioned at the same time, all the staff look forward to your visit again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Comfortable and clean, bathroom is a little tired, bad water leak stains around the front door area.
Stayed 4 nights in Dec 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
WFI was extermely weak, staff are freindly. Booked for two adults with breakfast, but was pozzeled when they billed me for the second person.
Stayed 4 nights in Nov 2017
Response from Colin on Nov 27, 2017
I appreciate you bringing your experience to our attention. The issues that you described are unacceptable, and I sincerely apologize for your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

6/10 Okay

Verified traveler

Not so Grand
Hotel was grand at one time... a long time ago. It is in desperate need of updating. Proximity to Forbidden City is good, but not really close to any restaurants or services. Hotel's restaurant is way too expensive for what they serve and they only have 1 not 6 as they advertise. Expedia breakfast deal is a ripoff as it is only for 1 person for 1 day of your stay. Breakfast was worst of our 24 day Asian trip, and all others were included with room price.
Stayed 2 nights in Nov 2017
Response from Grand Hotel Beijing on Nov 20, 2017
Thank you for bringing your experience to our attention. We sincerely apologize for the issue . we are working on solving the relevent problem and providing more comfotable facilities for all of our guests.We would love to have another chance to provide you with a better experience the next time you're in Beijing.

10/10 Excellent

jacquesabale, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
this was the perfect hotel for a forst time visit in beijing. everything is close to reach and the hotel itself is amazing. great room, amenities and i must say that the staff is also more that cool! from the friendly doorman to the fairy sarah who runs the business center, concierge desk and what else not?? :) looking forward to my next stay.
Stayed 3 nights in Nov 2017
Response from Grand Hotel Beijing on Nov 22, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff
The staff was excellent. They were very helpful and polite. Hotel is a little old but nice. I would stay here again.
Stayed 6 nights in Nov 2017
Response from Grand Hotel Beijing on Nov 15, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIstoric Dunhuang
The most spectacular Tang Dynasty style hotel in the world with the best view of the Silk Road right from your room.
Stayed 3 nights in Nov 2017
Response from Grand Hotel Beijing on Nov 13, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great area and very nice hotel. The staff was wonderful.
Stayed 2 nights in Oct 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel
Really lovely quiet hotel, very close to the Forbidden City.
Stayed 1 night in Oct 2017
We would like to thank you again for posting your review. We look forward to welcoming you back in the future!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful friendly staff and amazing view over the forbidden city from my room.
Stayed 1 night in Oct 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Chinese style hotel
Walking distance to Forbidden city. Clean and very well organized. Very reasonable price in Beijing. Very friendly staff. I forgot one item in my room. The following day I received the shipment in Shanghai.
Stayed 3 nights in Oct 2017
Response from Grand Hotel Beijing on Oct 30, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Old Hotel, a bit faded but still impressive
We loved this hotel. It's an older hotel with a lot of grandeur to it. The lobby rooms are all beautiful, with chandeliers and wood paneling. Our room had marble tiles in the bathroom, classic wood furniture and tons of space. Some things were a little dated or worn, but they've clearly tried to maintain everything as much as possible. The staff were incredible helpful and the location was great for accessing the metro and walking to the Forbidden City. I would highly recommend, particularly if you want a place with a bit of local character. Pros: HUGE room. We had a family suite that had a separate bedroom with a king bed, a twin in the main room, a couch and chairs, two desks, a patio area and a washroom with separate shower and tub. We stayed for 4 nights and the extra space was wonderful since we had three adults. The staff - we waited to book our tours until we arrived and the staff was extremely helpful in figuring things out, making recommendations and giving us good tips. Location - there's a metro stop about a 5-10 minute walk away and it's a 10 min walk to the Forbidden City one way and a huge shopping area the opposite direction. It made for a great home base. Cons - food at the hotel was expensive and there wasn't anything nearby for small snacks. If older fixtures both you, this isn't for you. If you like old buildings, stay here. Our suite was on the main (5th floor) facing the interior atrium, so we had NO natural light.
Stayed 4 nights in Oct 2017
Response from Grand Hotel Beijing on Oct 17, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.

8/10 Good

Roscoliz, Sioux City, IA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to tourist attractions, shopping
We were in Beijing for four days. The Grand Hotel Beijing is close to Tiananmen Square and the Forbidden City. It was also within easy walking distance to Wangfujing Street. The hotel itself is a little dated but still beautiful and handsomely appointed. The staff is extremely service-oriented. A great stay, overall!
Stayed 4 nights in Sep 2017
Response from Grand Hotel Beijing on Oct 9, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

8/10 Good

eric

Liked: Cleanliness, staff & service, room comfort
Value for money
Excellent location and staff. Roofdeck permanently closed
Stayed 4 nights in Sep 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

8/10 Good

S, vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to everything in Beijing
Great Hotel, English is always very challenging in Beijing but you can get by with very broken English or a dictionary app! area is close to YAnFujin Area which is all the shoppings etc included breakfast is for one person only and the 2nd person has to pay which we found it slightly misleading in the Expedia booking.
Stayed 1 night in Sep 2017
Response from Grand Hotel Beijing on Sep 29, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

10/10 Excellent

lauri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to all, very clean, neat, safe.
Excellent hotel, 5 min walk to the Forbidden City, Tianamen Sqaure, as well as 2 minute walk to the Wangfujing train stop on the 1 line, easy to connect to from the airport link after one train transfer if using public transportation. The pool is excellent and the staff is very attentive. The gym is great too with an attendant for both who was very kind. Quick and easy check in with staff who spoke English well. I would for sure stay here again. There are so many other sites to see that are easily accessible either by walking or by train. The Wangfujing street food with the scorpions, snakes etc is a few blocks away and the Silk Street market is easily accessible a few train stops away. Loved the pressure of the shower with all the amenities including a toothbrush, toothpaste, dental pick and comb. Rooms are spacious. Thank for Joyce and all the front desk staff. See you again soon!
Stayed 1 night in Aug 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

6/10 Okay

Medhat Elsherif, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
staff speak only chinese
Upon arrival to the hotel a receptionist asked for a credit card to have deposit which gladly I presented my Sterling (British Pound) credit card but he said : I shall take 16000 deposit, I was shocked because I paid every thing in advance. my son 44 years old asked for hot chocolate at breakfast, It was a big crisis and managers and dictionaries at the end he agreed to have water.
Stayed 2 nights in Aug 2017
Response from Grand Hotel Beijing on Aug 25, 2017
Thank you for sharing your experience with us.We will strive to strengthen staff training .We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities
Grand.... or not so.
You can tell that this hotel was the best thing going at one point. Unfortunately other than location, it's seen better days. General upkeep was lacking behind new and more modern facilities. Spend some money for maintenance!
Stayed 2 nights in Aug 2017
Appreciate you bringing your experience to our attention. The issues that you described are unacceptable, and I sincerely apologize for your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Beijing
The location is great, close to many of the sights. The hotel though boasts 6 restaurants, according to their desk people they have one! on the second floor. The design of the shower is such that it floods the bathroom with water, they must know this though. The hotel has great old world charm. Close the main shopping street in Beijing and some of the best Roast Duck Restaurants in the country are only 6 blocks away.
Stayed 2 nights in Jul 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.

6/10 Okay

Gary, Calgary

the facility is pretty old and out of date, the front desk is not that friendly, the room I had doesn't have the windows and but the location is not bad though
Stayed 5 nights in Jul 2017
Response from Grand Hotel Beijing on Jul 29, 2017
Thank you for bringing your experience to our attention. We sincerely apologize for the issue . we are working on solving the relevent problem and providing more comfotable facilities for all of our guests.We would love to have another chance to provide you with a better experience the next time you're in Beijing.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful older hotel. Our room was very nice, clean and quiet with views of the roofs of the forbidden city. The bathroom was spacious with great water pressure and fluffy towels. Staff very friendly and had basic English language skills. Great location. My husband and I were able to walk to Forbidden City, Drum and Bell Tower and Tiananmen Square.
Stayed 1 night in Jul 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.

8/10 Good

Juihwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.