Ratings based on 66 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

子連れにいいホテル

Posted May 5, 2015
小さな子ども二人連れて宿泊しましたが、部屋も広いし、お風呂に洗い場があり、とても使いやすかったです。ケリーモールと直結なので、ごはん食べるのも便利。天気が悪かった一日はアドベンチャーゾーンで過ごせてよかったです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Uno de los mejores hoteles

Posted Apr 7, 2015
Superó mis expectativas tanto el hotel como su personal
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

best thing: the pool

Posted Apr 5, 2015
great pool and gym. very nice rooms. large modern bathroom -- very nice. breakfast is a ripoff -- $40! many good places to eat in complex. staff doesn't pay much attention to you... excellent concierge desk (one woman in particular but I don't have her name).
5 out of 5
Recommended
for Business Travelers
by Sharon from New York City

Top notch hotel

Posted Mar 31, 2015 on Hotels
Excellent hotel on every level-- service, cleanliness, location in CBD next to shopping mall, facilities, gym, food options. Will definitely stay there again and recommend to friends.
4 out of 5
Recommended
for Business Travelers
by WARREN from HOUSTON, TEXAS

KERRY ISNT UP TO PAR

Posted Mar 13, 2015 on Hotels
I WAS A LITTLE DISAPPOINTED IN THIS PROPERTY. WHEN I STAY AT A SHANGRI -LA PROPERTY I HAVE COME TO EXPECT CERTIAN THINGS THE PROPERTY WOULD EXCEL IN. 1) NO TAXI'S AVAILABLE 2) FRONT DESK THAT WASNT VERY KNOWLEDGE ABLE ABOUT AREA 3) LOUNGE STAFF THAT WASNT VERY KNOWLEDGEABLE OF THEIE CUSTOMERS-KEPT ASKING FOR ROOM NUMBER AND I WAS CHARGED FOR ITEMS THAT WERE INCLUDED. WE HAD A TOTAL OF 4 ROOMS IN OUR PARTY AND I CURGHT THEM ONCE CHARGING ME FOR SOMETHING THAT WAS BOUGHT BY ANOTHER PERSON THAT HAD A EX LOUNGE LEVEL ROOM WE I RECEIVED MY RECEIPT I NOTICES A 144 CHARGE THAT WAS INCORRECT. THIS IN PROBABLY THE WORST SHANGRILA PROPERTY IVE STAYED AT.
5 out of 5
Recommended
for Families
by A verified traveler

很不错的酒店

Posted Mar 3, 2015 on Hotels
相当不错的酒店,全家过的非常舒服,离地铁站也很近!适合淡季去.....
4 out of 5
Recommended
for Business Travelers
by Kuo from 上海

房间隔音差

Posted Mar 2, 2015 on Hotels
浴室很好,房间也整齐,餐饮很好,房间隔音太差
5 out of 5
Recommended
for Families
by A verified traveler

春節家族旅行

Posted Feb 27, 2015 on Hotels
1年生、3年生の娘は遊具施設、プールに大満足。 また行きたいと思いました。
3 out of 5
Recommended
for Families
by A verified traveler

プレイルーム最高

Posted Feb 24, 2015 on Hotels
春節だったからか、レストランの店員の数が少なかった為か、子供椅子を出してもらうのに時間がかかったり、食事が出てくるのがものすごく遅かった。また、その時の店員の態度対応等が気になりました。その他は清潔でプレイルームは子供がまた行きたいというほど楽しめました。
5 out of 5
Recommended
for Families
by A verified traveler

期待通りでした!

Posted Feb 24, 2015 on Hotels
空気の悪い時期に子供を思い切り遊ばせてあげたくてここに行きました。期待通り、楽しめました。ただ、部屋にホテル内の案内ブックがなく、どこに何があるのか探すのが大変でした。 ミニバーが無料だったのがとても助かりました。