Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Solid hotel at reasonable pricePosted Sep 9, 2014
Pros: Staff, location
Cons: facilities needs to be updated
Location: A bit suburban nut easy to get downtown. Equidistant from the airport and the core of the city.
The hotel has eroded since Holiday Inn left--it badly needs renovation and the public areas are kind of grimy. But it has what you need: pleasant and very competent staff, comfortable rooms, shuttle buses and taxis downtown, shops within the complex, and a decent gym with a pool. Everything works well, and staff appears instantly to fix anything that's off. Average price in the $80 range is reasonable.
by A verified traveler from Pacific North West
DisappointingPosted Aug 18, 2014
Pros: They have a deli and Starbucks.
Cons: Complete Renovation.
Location: Local restaurants have good food and within blocks of the hotel.
I stayed at this particular Hotel many times in the past and was very pleased with it when it was with the Holiday Inn chain. It was still fine the first couple of years under the Metro Park name. However it has changed a great deal . The rooms are ok but have not been upgraded in many years. The hotel has no cocktail lounges or bars. Room Service is terrible. The same menu has been in the room for over 10years. I ordered a pasta dish that I always had in the past and some red wine. The kitchen did not have it or any other pasta dish. They did have a club sandwich which I ordered. Then they called my room and said they had no wine, red or white. I will never stay there again.
Recommendedby A verified traveler
Posted Jun 5, 2014 on Hotels.com
for Everyoneby john from new york city
Very convenientPosted May 31, 2014
We swung back thru Beijing for a 1 night stand prior to our departure for NYC the next day. We chose the Lido because it was very well priced and near the Beijing international airport, about 20 minutes away. The rooms are adequate and clean, but the place had a sort of "I need a refurb" air about it. It's also rather isolated. For our purposes it served nicely.
for Everyoneby A verified traveler
Near airport and downtownPosted May 27, 2014
Comfortable. Good restaurants including Western restaurants within walking distance. Sanlitun bar/shopping district is a short taxi ride away.
for Getaway With Friendsby Maryann from Tucson
Comfort ans ConvenientPosted May 22, 2014 on Hotels.com
This hotel is close to the airport, although older is well kept up, good value for the money, restaurant is good, has a Starbucks, and near by restaurants, shops and good spas. Love to use it when arriving or before leaving the Beijing city.
by Liz from Texas
The hotel has deteriorated significantlyPosted Apr 5, 2014
Pros: Some of the staff members were very polite and tried to be very helpful despite communication issues.
Cons: The hotel is dirty and smoke filled in a city that is constantly polluted. A major renovation is in order.
Location: The hotel itself has Starbucks and the restaurants were always empty. It is not close to any Metro line so can only take taxis.
The rooms are in need of major renovation. Requested a non-smoking floor that for the full 4 days smelled of strong cigarette smoke. Finally had to ask the front desk to spray with air freshener. When it was Holiday Inn Lido, there were competent English speakers as staff. That is no longer the case. There were constant communication issues, like when the toilet back-flowed and no one seemed to understand that service was needed. The breakfast, which is only a buffet style and no ala-carte was absolutely horrible. And the staff would start mopping the floors while people were still eating. The waiting staff would stack the dirty places, place it on your table to pick you our plate to place it underneath the dirty stack. Only a spoon with a napkin was on the table as eating utensils. On the fifth day, we moved to the Renaissance Beijing, and for a few dollars more, we got beautiful breakfasts included in the room price with clean and beautiful rooms with absolutely no trace of cigarette odor anywhere. Will never stay at the Lido Hotel again.
by Mike from UK
Would have been nice but.....Posted Mar 24, 2014
Cons: See above
This is a difficult one to review. The hotel itself was OK, nothing special, but it was OK. The problem was that the hotel was used to put the relatives of the recent lost Malaysian flight into during their ordeal. This in itself was not a problem, it was a little harrowing to be there at this time and to witness the emotions but not a problem (and far, far worse for the people who had lost friends and family). The problem was how the hotel dealt with what was going on around them, admittedly they were in a very unusual situation but they certainly took very little notice of any other guests whilst this was all going on. During my stay there was no communication regarding the hordes of media chasing people through the corridors, no apology for the disruption to any of the guests (including the relatives) and the final straw was when they put huge security into the hotel (guards, x-ray machines etc) and refused to discuss the reasons for this when asked. This happened 5 days into the ordeal and it was a little strange to be suddenly searched and scanned every time you stepped through the door with no-one willing to discuss what was going on and how long it would last. Eventually myself and a colleague checked out and moved to the Crowme Plaza hotel next door. We could have lived with the minor inconvenience considering what was happening but not the stone-walling by the staff and management as to why all these measures were put in place so long after the actual incident.
for Familiesby Kim from Florida
Nice in its timePosted Mar 23, 2014 on Hotels.com
This hotel was/is nice but the rooms are in need of major renovations, particularly the bathrooms. Aging fixtures and cracked caulk and tiles are rather gross. Carpet also needs to be pulled. However linens are nice 4star quality. Time for some a re-do.
by Sarah from UK
Hotel ok, but at the wrong timePosted Mar 19, 2014
Pros: there was many facilities
Cons: It is outdated
Location: Not keen on the location, but i was there for business
We had booked this hotel before the Malaysian plane incident. Prior to our arrival we were not advised of this hotel holding the media and families of the missing plane - we should have been informed. The experience was awful, bad atmosphere - it felt like a prison. The point where we made a decision to leave the hotel early was the Sunday when they decided to put security and check points before entering the hotel. This made us feel very uncomfortable; nor would the hotel staff explain why this was the case. For our safety, we checked out of the Metro and went next door to the newly opened Crown Plaza. What a beautiful hotel and not one site of media, cameras, or security. It felt like a hotel, instead of a prison which is what the Metro felt like. I am grateful this was a busines strip and not a holiday i invested in; I WOULD NOT be a happy customer. The point i am making is: this is a big change for a hotel, and they should have informed ALL of their bookings that their hotel was under this pressure and atmosphere. It is very unprofessional to not advise your customers; and offer a full refund if they did not want to stay in that situation.