Ratings based on 249 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from newzealand

Don't judge by outside and lobby

Posted Aug 13, 2014
Pros: It was close to shops . The lobby was nice for drinks and a piano playing at night
Cons: The old tower needs to be updated redectorated . There was no iron in rooms
Location: Location was good close for pickups for tours and shopping
Well the lobby is grand and the newer tower is meant to be great . We got put in the old tower . The room was big but very very old and dated . Wallpaper was peeling off wall furniture was old and the carpet was out of the 80s orange and brown stained . The swimming pool changing rooms had mould in showers and cupboard doors were hanging off hinges . We were very disappointed and would strongly suggest you ask for the new tower. A very busy hotel as close to main shopping area. One night the door key would not work . My husband had to go to counter 3 times in which time I had to sit down on the carpet and wait for half a hour as I was so tired from sight seeing for the day.it just was not good enough. They even suggested were we using the card right. After 2 weeks of hotels in different city's I think we had a idea how to use a card for the door . The old tower is quite a walk to main tower for breakfast etc . We had a queen bed asked for a king .
Comment from Hotel Management
Aug 20, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were regret to read that the room, key car and fitness center changing room cleanliness not meet your expectation. We’ll rectify the problem immediately to meet guest satisfaction. Please accept our sincerely apologize for this. On the other hand, we were glad to know that the hotel location particular satisfying! We are looking forward to your next visit! Duan Liming Quality and Training Manager Novotel Beijing Peace
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beware of stairs

Posted Jul 30, 2014
Pros: The location was great.
Cons: Better advertising about the two differing qualities of rooms and the accessibilty issue.
Location: It was right by the night market and walking distance to The Forbidden City. Lots of shopping, restaurants and small grocery store near by.
We booked the standard room and when we arrived found that it required two elevators and a set of stairs to access it. My husband has a bad knee and stairs are very difficult. The problem is that the advertising for this room did not state that it required climbing stairs. Secondly the rooms in this unrenovated part of the hotel were small and very worn looking...not Novotel quality at all. We were offered an upgrade but we did have to pay a premium to move to another room. They did dicount the upgraded room. The upgraded room was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Perfection

Posted Jul 7, 2014
Pros: Design, cleanliness, staff, food.
Cons: Nothing
Location: Location perfect for all sites.
Having visited Beijing before and stayed here, I was impressed. Second time just as good.
Comment from Hotel Management
Jul 8, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace again as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were delight to read that you enjoying your stay with us. It's always good to receive positive comments from you. We all look forward to welcoming you again to Novotel Beijing Peace. Sincerely, Duan Liming Quality and Training Manager Novotel Beijing Peace
3 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

Excellent location. A bit old.

Posted Jul 4, 2014
Pros: Perfect location. Walking distance from the Forbidden City. Excellent breakfast. Good staff.
Cons: Better furnitures and newer towels in room would be much appreciated.
Location: Near shopping district and Forbidden City. Perfect hotel location for leisure and business travellers.
Very old towels in the room while the towels at the gym were brand new. The room and the bed were extremely comfortable but the furniture and curtains were quite old. Only chinese channels were available on TV which was a bummer. At any Novotel you would expect at least CNN, Euronews, BBC and TV5.
Comment from Hotel Management
Jul 7, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were regret to read that the tower and furniture in the room, TV channel (BBC and TV5 is available) not meet your expectation. We’ll take this into our consider to improve it in the future. Please accept our sincerely apologize for this. On the other hand, we were glad to know that the room and the bed were particular satisfying! We are looking forward your next visit! Duan Liming Quality and Training Manager Novotel Beijing Peace
5 out of 5
Recommended
for Everyone
by Tina from Aberdeen

Good hotel, friendly service

Posted Jun 26, 2014
Pros: It's really close to Wangfujing and less than a five minute walk to the nearest subway. It was really clean and the staff were friendly.
Location: Lots close by and also the subway system is really good. We also hired a taxi through the hotel porter to take us to the great wall and the ming tombs
We chose this hotel for its location and it's leisure facilities. We arrived early and they allowed us to check in, but they gave us a room with 2 single beds. We just told the porter we booked and would prefer a double bed and he phoned reception and they sorted it for us. We had to wait until check-in time, but this wasn't a problem at all as the hotel kept our luggage for us when we went off to explore.
Comment from Hotel Management
Jun 27, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were regret to read that the room allocation during check in not meet your expectation. We’ll take this into our consider to improve it in the future. Please accept our sincerely apologize for this. On the other hand, we were glad to know that the location, facilities, service and early check in were particular satisfying! We are looking forward your next visit! Quality and Training Manager Novotel Beijing Peace
3 out of 5
Recommended
for Everyone
by Zhenping from Singapore

conveniently located to some major attractions

Posted Jun 22, 2014
Pros: location
Cons: This hotel is due for a major renovation. Both the old wing and the new wing are actually quite outdated.
Location: The forbidden city, Wangfujing shopping area. There is also a nice, historical church nearby
This is the third time that I stayed in this hotel. It is conveniently located to some of the major attractions of Beijing, and to the main shopping area Wangfujing. The hotel staff are friendly. But be aware that this hotel has two wings. If you see an attractive offer, it is very likely that your room will be located in the old wing, where rooms are quite small and the facilities very old. This is what happened to me. The font desk staff suggested an up-grading of my room to the new wing at extra cost. But with that extra cost, I would rather stay in the Lee Garden, which is right across the street and is recently renovated.
Comment from Hotel Management
Jun 25, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were regret to read that the room not meet your expectation. We’ll take this into our consideration to improve it in the future. Please accept our sincerely apologize for this. On the other hand, we were glad to know that the location and friendliness of staff particular satisfying! We are looking forward your next visit! Quality and Training Manager Novotel Beijing Peace
4 out of 5
Recommended
for Everyone
by Naqib from london

Good hotel, excellent location.

Posted Jun 18, 2014
Pros: Location. Location. Location.
Cons: English channels on room televisions. Also a clock in the room.
Location: Main shopping street is within a 5 minute walk. Close to subway station. Staff are friendly. Bank opposite the road for foreign exchange
Hotel is about a 3 minute walk from a subway station. There are small supermarkets nearby. Close to main shopping street.
Comment from Hotel Management
Jun 21, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were delight to read that you enjoying your stay with us and particular satisfying with our service and location .It's always good to receive positive comments from you . We all look forward to welcoming you again to Novotel Beijing Peace. Sincerely, Duan Liming Quality and Training Manager Novotel Beijing Peace
5 out of 5
Recommended
for Everyone
by Mrs S from Wirral

Lovely hotel. great location.

Posted Jun 5, 2014
Pros: Great location and very clean.
Cons: Nothing.
Location: Very close to shopping malls and a main shopping area. Walking distance to Tiannamen Square.
Stayed at this hotel for one week in May 2014. Hotel lovely - very clean and welcoming. Staff were friendly and helpful. The buffet breakfast was delicious and offered a wide choice of food. Rooms clean and spacious. Very central to shops and tourist attractions.
Comment from Hotel Management
Jun 6, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were delight to read that you enjoying your stay with us and particular satisfying with our service ,location, room and breakfast. It's always good to receive positive comments from you . We all look forward to welcoming you again to Novotel Beijing Peace. Sincerely, Quality and Training Manager Novotel Beijing Peace
4 out of 5
Recommended
for Business Travelers
by Diana from Vancouver

I'll come back to this hotel

Posted May 29, 2014 on Hotels.com
Highly recommend this for location & comfort.
Comment from Hotel Management
Aug 9, 2014 by Patty pang, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were delight to read that you enjoying your stay with us and particular satisfying with our service and location. It's always good to receive positive comments from you . We all look forward to welcoming you again to Novotel Beijing Peace. Sincerely, Quality and Training Manager Novotel Beijing Peace
5 out of 5
Recommended
for Everyone
by Aly from South Carolina

Amazing Stay

Posted May 19, 2014
The hotel helped to arrange tours for me. They arranged transportation to the airport and when I checked in they upgraded my hotel room. It was an amazing stay and I will be back.
Comment from Hotel Management
May 19, 2014 by Duan Li Ming, Hotel Management
Dear Guest I would like to thank you for choosing the Novotel Beijing Peace as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here . We were delight to read that you enjoying your stay with us and particular satisfying with our service, tour arrangement and room upgrade. It's always good to receive positive comments from you. We all look forward to welcoming you again to Novotel Beijing Peace. Sincerely, Quality and Training Manager Novotel Beijing Peace