Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Novotel Beijing Xin Qiao

Posted Jul 26, 2014
Pros: Location and access to subway.
Cons: The only negative was the loud sound of the water pipes when other guests around me were having a shower - but this was minor and not a huge issue.
Location: Easy walk to Tianmen Square, Forbidden City, Oriental Plaza mall. Easy access to all of Beijing with the subway station right outside.
Great base for exploring Beijing - easy access to/from the airport using the airport express/subway . Fantastic having a subway station right outside the hotel. Easy walk to Tianmen Square, Forbidden City, Oriental Plaza mall. My room was clean and tidy and had everything I needed. Very good value for money.
1 out of 5
by A verified traveler from Toronto

The hotel room does not have a window.

Posted Jul 23, 2014
When we arrived at the hotel, we were told that the room we reserved does not have a window. So we have to pay double to upgrade our room to have a window. It is a trick when you saw the four star hotel have a such low rate, but it does not have a window. It is too ggod to be trure, basically you got what you paid for.
3 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Posted Jul 21, 2014
Cons: please improve on the internet connection. it was deplorable and unaccessible at all times
Comment from Hotel Management
Jul 21, 2014 by Stephane Barbazan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Beijing Xinqiao, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to ensure our performance meets the expectation of our guests. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. Sincerely, Hotel management
Comment from Hotel Management
Jul 21, 2014 by Stephane Barbazan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Beijing Xinqiao, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to ensure our performance meets the expectation of our guests. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. Sincerely, Hotel management
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Perfect Location

Posted Jul 14, 2014
Pros: Centrally located, clean, nice lobby and rooms.
Cons: We requested a nonsmoking room, but our room always had a slight smell of smoke to it. Besides that, everything was good.
Location: Close to subway, Temple of Heaven, Tiananmen Square, Pearl Market
This hotel is in a perfect location. Chongwenmen subway station is right outside the front door, and two large malls are close by. It is also very centrally located to get to many of the must see sights in Beijing via subway. The hotel staff was helpful and our room was always clean.
Comment from Hotel Management
Jul 15, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you for your loyalty to our hotel. Sincerely, Hotel management
4 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast, Australia

Handy to subway with good facilities.

Posted Jul 11, 2014
Pros: The entrance to Chongwenmen subway station was directly outside which gave you both Lines 1 to Tiananmen Square & 2 which is a circular line.
Cons: A few more English cable channels.
Location: Great location! Although not within walking distance for any sights for me, the proximity of the subway is very helpful. Also, easy to get a taxi from
This was a good hotel to stay at for convenience when sightseeing. The staff are professional and friendly and the rooms are more than comfortable.
Comment from Hotel Management
Jul 15, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you for your loyalty to our hotel. Sincerely, Hotel management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
very comfortable, good location, metro stop right outside the front door
Comment from Hotel Management
Jul 2, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by Ash from Sydney, Australia

Great place to stay during your holiday in Beijing

Posted Jun 26, 2014
Pros: Location, room price, staff, very easy access to Subway, Fruit Market, Super Market.
Cons: Remove the dampness from window-less room and sometime bad odor. Also the inside restaurant & guided tour could be cheaper.
Location: Subway, Teinemen Square, Forbidden City, Jinshen Park, Big Shopping Malls or walk on the street as the hotel is located on a big main road i.e. great
I researched through Expedia with many others and found this hotel. Booked and paid. Arrived in Beijing Intl Airport, Taxi to the Hotel. The hotel is located in almost heart of Beijing specially its right next to the Train Station. The Hotel is situated on a main street which is also convenient to get a taxi. Hotel Staff is good, they speak English which is definitely a plus point in Beijing. The entrance is great and staff welcome their guests with smiling face. Once I asked for a restaurant where I can get non-veg food, the hotel Assistant manager did a search on his phone, then called the restaurant to make sure its there which is really appreciable. I also got to learn how to use the train by a hotel staff. The hotel is big and lots of room. I would suggest to avoid taking any rooms in the smoking floors as some floors are non smoking. I would also suggest to avoid rooms without windows (dampness in the room) unless you are really tight on budget. Just be careful on most showers as they are combined with the bathtub and can be slippery. Also if you are traveling with a child, have a window room to enjoy the day light and air. Overall I would highly recommend this hotel to anybody for stay but not the food and guided tour as they are very pricy than lot of other place. Lastly, to tell you the truth, 4-Star hotel in China is actually 3-Star maximum in Western World. There is nothing wrong with that but being in Asia that's very common due to weather, culture and people.
Comment from Hotel Management
Jul 2, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Novotel Beijing Xin Qiao : Close to Subway

Posted Jun 23, 2014
Pros: Downtown, Subway across the street. Friendly staff.
Cons: Air conditioning, smoking smell. (altough it's the same across china)
Great time! We booked a tour to the great wall of China. Our tour guide was excellent. Zoe was her name and she was great. Gave us the history of china along the way. Dropped into some boutiques and got to see the olympic center.
Comment from Hotel Management
Jun 28, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by Xavier from Toronto, ON

Super close to the subway stop and easy to get to!

Posted Jun 17, 2014
Pros: Location!
Cons: Again, basic English terms so that staff could at least point people into the right direction, ie name of the restaurants in the hotel.
Overall a good experience and my first time at a Novotel and I would consider staying with them again. Everything was good, including getting a late check out which was really appreciated as I had a 1am flight the following morning. Only gripes and it's very minor is that in the room there is an ice bucket, but none of the front desk staff could tell me how to get ice on the floor and kept sending me around to different areas to ask. Eventually I did get the ice from the Citrus restaurant. Also when trying to find the Utopia restaurant I was told the wrong floor, but the staff at the restaurant didn't know what Utopia was. While I wouldn't expect everyone to speak perfect English by any means, I would expect that staff would at least know the basics and use numbers if trying to show point out which floor something is on. Maybe some basic English terms should be taught to staff to better help others? Having said that, I wouldn't not stay for this reason. Check in and check out were a breeze and would definitely stay here again. Also the bed was so comfortable!
Comment from Hotel Management
Jul 3, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. I read with attention your comments about the overall English level of our employees and the ice cubes inconvenience. For your kind information we implemented a strong English program early this year for all our receptionists and restaurants employees and room service employees. But still hours of training will be needed before that all of them reach a basic conversational level. Regarding the ice cubes service I had been very surprised to read that our employees did not know how our guests can order ice cubes, and please accept my sincerest apologize about such situation. This morning this topic had been discussed with all my managers during our daily morning briefing and they will pass promptly a reminder to all our employees. So indeed yes we do not have ice machine on the floors, but our guests can order ice cubes through our room service department dialing 57 from their room. An informative sticker will be put on the ice bucket in the rooms. Thank you for your valuable comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenience

Posted May 29, 2014
Hotel is up to standard, clean and safe. Front desk staff are helpful & do speak English. Location is superb. Next to train station with easy access to most places of interest. Overall I am satisfied.
Comment from Hotel Management
Jun 10, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xinqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management