Ratings based on 971 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

服務差

Posted Mar 4, 2015
Pros: 近地鐵, 交通方便
Cons: 我覺得酒店實屬服務性行業, greeting 問好乃是基本意識 在早餐自助餐, 清潔度需快及有效率, 畢竟該為繁忙時段. Novotel 貴為四星國際酒店, 以上各點實不應發生.
數月前Book 左四間標準房可以冇房, 接待處話失誤問題而欲將客人送到其它酒店, 於再三查問下, 只提供到一間套房, 到要求見經理時, 則有2間標準房及一倉房(指no window)能提供, 表明接著數天將提升房間為高級房, 但其實只是標準房, (風筒還不如倉房, 馬力不夠) 其它並無出入. 接待處在處理任何詢問時, 態度極差.不但沒有greeting, 還板起款 ,黑著臉(反倒很多客人都有以"你好"作開始, 甚至外國客人也是), 還有一次男員工指電腦壞了不能查詢而打發客人, 未幾, 該男員工卻使用該電腦答問其它客人問題(問題相同) 另在退房當天,接待處問取收據處理按金時, 員工應該把其收據夾錯了文件中, 到該員工發現自己夾錯後, (因為聽到了他們說"咭號碼不對, 你夾錯了.") 卻以為客人不懂普通話以不了了之, 處理完按金後, 就給回咭予客人, 並沒有說任何"可以了"的對話,需等客人問"是否沒有問題, 可以走了?" 該員工才答覆"是的"
3 out of 5
Recommended
for Everyone
by A verified traveler

天安門周辺の地下鉄駅近

Posted Feb 22, 2015
中国の春節の時に部屋を予約しました エントランスも清潔感があり大変良かったです しかししゅんせつじは予約担当部門が早く終業する為、予約確認が出来ないと言われ普通料金を一旦支払い翌朝に確認して頂くことに•••翌朝に無事解決しましたが、応対に不満ありでした。春節時は早めのチェックインをおすすめします。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seoul

관광지랑 가까움

Posted Feb 8, 2015
왕푸징, 천안문 등 주요 관광지와 가까워서 좋았습니다. 노보텔에서 인턴 중이던 한국인 대학생 분이 중국어도 못 하고 준비도 하나도 안 해가서 난감했던 저희에게 이것저것 정보를 줘서 도움을 많이 받았습니다. 마사지 받으려면 호텔 지하 이용하는 것도 좋은 듯해요. 2인 이상이면 20퍼센트 할인도 되구요~ 호텔 밖 마사지 샵들 외국인한테 더 비싼 건지 몰라도 호텔가랑 비슷하더라구요~
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

地下鉄を出たらすぐ目の前

Posted Jan 28, 2015
10日間連泊しました。このホテルを選んだのは一番よく乗る地下鉄2号線が近いからです。崇文門には大きなデパートもあり、買い物などには困りませんでした。 チェックインの時に補償金を600元と言われ、持ち合わせがなかったのでカードで支払いました。チェックアウトの時にカード返金してくれました。 掃除は決まって9時半頃来てくれましたが、出来れば出かけた後にしてほしかっです。それから2時くらいになって別のスタッフがやってきて「もう掃除は済んでいるか」と部屋割みたいな紙を持って確認しに来ますが、そういうチェックはスタッフ間ではないのでしょうか? シャワーは固定式でした。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Great location

Posted Jan 4, 2015
Second time we have stayed at this hotel and would happily stay again. Close to the subway and buses to tourism sites. Good staff, room was nice and clean, but expensive for dining, although this is a minor issue with plenty of places to eat at the mall less than 5 minutes walk
Comment from Hotel Management
Jan 5, 2015 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Dec 23, 2014 on Hotels.com
Comment from Hotel Management
Dec 23, 2014 by Stephane Barbazan, Hotel Management
感谢惠赐有关下榻北京新侨诺富特饭店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 北京新侨诺富特饭店管理团队
4 out of 5
Recommended
for Personal Event
by MARVINfrom Texas, USA

A/C

Posted Dec 21, 2014 on Hotels.com
The only problem was the a/c did not work, the room was very warm and stuffie. I call two time to have it fix, they say it is working but I still blowed out warm air. I finally found a window that opens. Had to keep the window open all the time, this work because outside was 15 to 35 degrees.
Comment from Hotel Management
Dec 23, 2014 by Stephane Barbazan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. I am sorry for any inconvenience caused. Please allow me to express my sincerest apologies to you. At Novotel Beijing Xinqiao, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comments have been shared with our Engineering Director who has enhanced the daily temperature monitoring and testing to ensure the temperature of the building is comfortable and up to the standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Hotel management
5 out of 5
Recommended
for Getaway With Friends
by changsufrom 한국

괜찮습니다.

Posted Dec 19, 2014 on Hotels.com
가격과 위치가 좋은편입니다. 지하철 바로 앞에 있고 고궁 및 타지역, 공항으로의 진출도 편리합니다. 조식도 그럭저럭 먹을만 했습니다. 추천할만 합니다.
Comment from Hotel Management
Dec 22, 2014 by Stephane Barbazan, Hotel Management
소중한 시간을 내어 Novotel Beijing Xin Qiao 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Novotel에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다. 감사합니다.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Good location, good value

Posted Dec 17, 2014 on Hotels.com
The special offer room was without windows! Room size and it's toilet are a bit small and it's winter so no air conditioning. We have to off the heating system for room gets stuffy & suffocating so we kept the room door open, but the room was next to the lift hence some foreign guest with children were running about making noise. But the location is fantastic, the underground station is just right in front of the hotel entrance. Many big malls and eating places within walking distance. Will stay here again.
Comment from Hotel Management
Dec 19, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
4 out of 5
Recommended
for Business Travelers
by Andre Paulofrom Porto Alegre

A great choice in Beijing

Posted Dec 11, 2014 on Hotels.com
The hotel is very well located (in front of Chongwenmen subway station). The room is spacious, silent and comfortable. The WiFi connexion is not so fast and sometimes it fails, but in general it is satisfactory. The breakfast is very expensive (128 CNY) and it is not advantageous to have it in the hotel, further there is an excelente bakery (Xin Qiao Sapporo Bakery) near the hotel.
Comment from Hotel Management
Dec 12, 2014 by Stephane Barbazan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xinqiao. At Novotel Beijing Xinqiao, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the breakfast price, our Food and Beverage Director is doing a marketing survey to ensure our price is appropriate in the market. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management