Ratings based on 937 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Great location

Posted Jan 4, 2015
Second time we have stayed at this hotel and would happily stay again. Close to the subway and buses to tourism sites. Good staff, room was nice and clean, but expensive for dining, although this is a minor issue with plenty of places to eat at the mall less than 5 minutes walk
Comment from Hotel Management
Jan 5, 2015 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
5 out of 5
Recommended
for Everyone
by A verified traveler

zentrale stadtlage, direkt an der u-bahn

Posted Nov 28, 2014
Pros: service zentrale stadtlage
zu allen Sehenswürdeigkeiten direkt mit der u-bahn gutes stadthotel
Comment from Hotel Management
Dec 1, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
2 out of 5
by A verified travelerfrom singapore

A low budget option

Posted Nov 28, 2014
Good location, small rooms, average breakfast. Hotel smells like a bakery. Staff is helpful.
Comment from Hotel Management
Dec 1, 2014 by Stephane Barbazan, Hotel Management
Thank you for choosing Novotel Beijing Xinqiao for your recent stay in Beijing. We are sorry that your experience did not meet your expectation . Please allow me to express our sincerest apology to you. With regard to breakfast, Our F&B Director and Head Chef are reviewing the breakfast menu and making adjustment to ensure the breakfast meet the demand of our guests. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
1 out of 5
by A verified travelerfrom Chicago, IL

Beware before you book! NO WINDOWS IN ROOMS

Posted Nov 20, 2014
Location: The location is near the Metro / Subway which was easy to use. That said, there is little to do directly outside the hotel.
Make sure you read (completely) the full description of the room before you book this hotel. The fact that the room had no windows is buried (at the very bottom) of the room description of the Expedia site. No windows? Really? Yep. You've been warned. This would not have been a problem had the temperature of the room been controllable. It wasn't. The room was very hot, and the only way to cool the room down was to open the door into the hallway. The rest of the hotel is fine, but had I known the room didn't have a window, I would have booked another hotel. Unsatisfied? Yes. Would I recommend this hotel? Absolutely not. You've been warned.
Comment from Hotel Management
Nov 25, 2014 by Stephane Barbazan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xin Qiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Chief Engineer has been instructed to tighten day-to-day monitoring and test of indoor temperature during the transition period to ensure a comfortable environment for our guests. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Nice Hotel with Modern Facilities. Good Value

Posted Nov 18, 2014
Pros: Close to subway
Cons: Heat or A/C not always adjustable/working.
Location: Good Location toward Subway. Close to Tiananmen square.
Heat did not work well, but was not that cold so not important. Not any restaurants or shops within walking distance. But I was basically looking for a non-Chinese type hotel close to subway and the city. People understand english. Very close to subway. Good value for money.
Comment from Hotel Management
Nov 24, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
Comment from Hotel Management
Nov 24, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom perth,wa

great central location

Posted Nov 17, 2014
Pros: location,friendly staff
Cons: not sure
Location: as above,
great time, walked to Tia'an men square and forbidden city, also the central wangfujing markets, ate at a place that served snake (didn't try ourselves, or the scorpion sticks form that matter). also walked out to the pearl markets about a 20min walk from hotel, heaps of fake/copied goods there, be sure to have your barter cap on!! had a great time
Comment from Hotel Management
Nov 25, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
Comment from Hotel Management
Nov 25, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
2 out of 5
by A verified travelerfrom Australia

Room not so good.

Posted Nov 16, 2014
Pros: Quite centrally located
Cons: Comfortable mattress on the bed and being able to cool the room. Hallway carpets need replacing. Very tatty.
Location: Shops and restaurants nearby.
Beds were very very hard and uncomfortable. We talked to reception and they said nothing could be done as they like them hard. We folded extra blankets and slept on top of the quilt and blankets in an effort soften it. Not successful. The room was hot even though it was cold outside and there was no window so you have to rely on airconditioning. Problem was the air con only works on heat not cooling. Turning down to 10c made no difference. They then provided a fan which moved the air around but of course no fresh air was introduced into the room.It was stuffy. Other than that the room and bathroom was fine.
Comment from Hotel Management
Nov 25, 2014 by Stephane Barbazan, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Beijing Xin Qiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the following actions to address the problems and prevent further occurrence: We have replaced some mattresses this year based on our schedule and we will continue to do so next year to ensure a pleasant stay of our guests. our Chief Engineer has enhanced the monitoring and test of indoor temperature to ensure the room temperature is appropriate and up to standard all the time We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management team
4 out of 5
Recommended
for Couples
by A verified travelerfrom Brandenburg

Stadthotel zentral

Posted Nov 13, 2014
Pros: Lage
Cons: --
Location: alle Sehenswürdigkeiten
Anreise mit Airportexpress und U-Bhan ---Perfekt ca 1 Stunde
Comment from Hotel Management
Nov 21, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
Comment from Hotel Management
Nov 21, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Great hotel across the road from the subway

Posted Nov 8, 2014
Pros: Non-smoking floor rooms, which is great considering cigarette smell is everywhere once you have stepped out of the hotel.
Location: The subway is a great way to get around in Beijing. Forbidden City, Temple of Heaven and Tianmensquare are not far from the hotel.
Really nice hotel to stay in. Most of the hotel staff can speak English. There is even a postal service (China Post) in the hotel, great for posting those postcards to family and friends.
Comment from Hotel Management
Nov 25, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
Comment from Hotel Management
Nov 25, 2014 by Stephane Barbazan, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Beijing Xin Qiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your loyalty to our hotel. Sincerely, Hotel management
3 out of 5
Recommended
for Everyone
by A verified travelerfrom まる

部屋にエアコンは付いてますが、クーラーにしても部屋が暑かったです。 夏場はヤバイのではないか思う。

Posted Nov 6, 2014
店員さんの態度は良かったですよ。 地下にあるマッサージは宿泊者は20%引きになります。 朝食は128元かかり、バイキング形式ではありますが、中華料理がいまいちでした。 洋食モーニングが食べたいかたはお薦めです。
Comment from Hotel Management
Nov 22, 2014 by Stephane Barbazan, Hotel Management
この度は、Novotel Beijing Xin Qiao でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Novotel では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。