Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jul 9, 2014
The Raffles Hotel is a beautiful hotel in a great location. We could easily walk to so many places. The whole staff was very friendly and accommodating. Mr. Spooner was exceptionally helpful with great suggestions of places to visit or eat at. We would definitely stay there again if we are ever so lucky to return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Perfect hotel in perfect location

Posted Jul 8, 2014
Pros: It has style and a unique character. They make you feel welcome
Location: The hotel is ideally positioned for local sightseeing being only a 5 minute walk from Tiananmen Square and the Forbidden City.
Raffles in Beijing is one of the grand hotels in the world where they just know how to do things properly. The rooms are well appointed and large with comfortable bedding. The staff are friendly and bend over backwards to make things work. Excellent (but a little expensive) buffet breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Excellent hotel!

Posted Jul 5, 2014
This is one of the best hotels I've ever stayed in. The lobby is world class, the rooms are immaculate, the staff is unfailingly polite and helpful, and the location is excellent. What's not to like? It will definitely be at the top of my list when I go back to Beijing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel in the heart of the Beijing

Posted Jul 1, 2014
A most enjoyable & very comfortable stay at the Raffles Beijing on BOTH of my recent stays. Would certainly recommend it as the place to stay in Beijing.
5 out of 5
Recommended
for Everyone
by Louise from UK

Great staff

Posted Jun 15, 2014
The room we booked (landmark heritage room) was large, comfortable and clean and the hotel itself is in a great location. From the moment we arrived until the moment we left, the staff of the hotel couldn't have been friendlier, more helpful or more professional. I would definitely stay here again if I visited Beijing!
5 out of 5
Recommended
for Everyone
by A verified traveler

Trip to Beijing

Posted Jun 10, 2014
Had a great stay at this hotel staff were very helpful. The hotel was very clean and rooms very comfortable.
3 out of 5
by alan from Singapore

great rooms & location but very poor services

Posted Jun 8, 2014
We stayed 2 nights with family of 4 in 2 business rooms last week. The rooms are great, large and luxury. Location is perfect. However, the services are really poor and facilities are out of my imagination. We checked-in at 10am and was informed the rooms will be ready at 2pm. This is kind of normal. However when we came back at 4pm, we were told that rooms were still not prepared and had to wait another 1.5 hours. Seeing our frustrations, the duty manager went up to the room and came back with message that rooms will be ready in 15 minutes. 20 minutes later, we went to collect the room keys but was informed only one room was ready. The room does not equipped with any tea/coffee which is out of our imagination of a 5-star luxury hotel. When I asked the housekeeping and was astonishingly informed that this is their standard practice because the hotel wants to save cost! They only provide when guests ask. Come on! Is this Raffles Beijing Hotel?? On the last day, we received 2 cans of biscuit with an apology note from the duty manager which warmed us a bit. However, when we checked out, the duty manager asked me if you have received the biscuit. This made me feel that the apology was not sincere at all. Who cares about the biscuit?? Anyway, this experience has ruined my image of this legend hotel which I stayed some 10 years ago (Beijing Hotel only at that time) when the feeling was so good then. I will not come back to this hotel anymore and will not recommend to my friends.
5 out of 5
Recommended
for Everyone
by Nigel from Scotland

Top quality hotel, in great location.

Posted May 27, 2014
Pros: Just about everything . Quality, service, location, and helpfulness of staff.
Cons: Provision of tea and coffee in the room.
Location: Great location. 10 minute walk to Forbidden City, 15 minute walk to Tianamen square, or 5 minute walk to shopping mall and restraunts.
Raffles Beijing is one of the best hotels we have stayed in. The service was first class, friendly and professional, and the staff could not have been more helpful and attentive. Our room was excellent, well equipped, and spotlessly clean. The hotels location, just ten minutes walk to the Forbidden City, Tiananmen Square, or various shopping malls and restraunts, makes this hotel a great choice for any visitor to Beijing. High class international hotels can often be impersonal and 'corporate', Raffles Beijing manages to combine top quality accomadation and service with an almost family run atmosphere, which is very refreshing. Finally the hotel was excellent value for money, especially if you include the optional package of breakfast afternoon tea, and early evening snacks/ alcholic drinks. I thoroughly recomend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina, USA

One of the best ever

Posted May 23, 2014
I truly enjoyed my stay. Great, lavishly decorated room, balcony and spacious bathroom. Beautiful lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Service

Posted May 20, 2014
In all my years of travelling and staying at hotels I have never been to one with better front desk, conceirge and service staff. They couldn't do enough for us.