Not great for a family Posted Oct 3, 2012
We have booked a deluxe room in this hotel for 2 adults and 1 child (age 2.5). When arrived we were given a room with a king size bed (great), and told that if we want to have a bed for our child we should pay around 20 pound extra for each night. I felt this was out of order! When you book a room for adults and a child, wouldn't you expect to have a bed for your child?! So we had a lengthy discussion with the hotel staff about it, who phoned their sales manager 3 times, before they finally agreed to provide a bed for our child at no extra cost. The whole arguing and hearing the sales manager screaming on the phone, has put a real downer on our stay, as we felt like they were trying to "take us for a ride"! And on that basis, I would not recommend this hotel.