Ratings based on 56 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
87% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Oceanside, CA, USA

Inconsistent Service

Posted May 24, 2015
Pros: have stayed here before. Decent Club Lounge, and huge lobby bar / coffee shop
Cons: More intense training of personnel
Check in staff and check out staff was very slow and not clear in its comments or instructions. command of English was rather poor
2 out of 5
by A verified traveler

Why is the Sheraton name on this hotel?

Posted Mar 11, 2015
Pros: Convenient location, nice rooms
Cons: Staff knowledge and responsiveness, general repair of the hotel
Location: walk to Sanlitun bar and shopping area
1) No wireless in the room?! 2) Staff unresponsive to Internet problems and unwilling to offer any solutions 3) No one answers the phone at the desk, multiple attempts 4) Much food at buffet is stale and/ow low quality. Hotel is suffering from low occupancy 5) Many facilities in poor repair 6) Crazy prices for extras, like US$7.50 for a bottle of water that costs 50 cents outside. Low volume seems to be killing this hotel.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great place to stay

Posted Nov 28, 2014 on Hotels.com
Great place to stay. Good for the money. Always can rely on this hotel. Excellent.
5 out of 5
Recommended
for Business Travelers
by Yanwen

This traveler left a rating score only Posted Nov 23, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 22, 2014 on Hotels.com
酒店舊了,要翻新,地點始終是好的。
4 out of 5
Recommended
for Business Travelers
by A verified traveler

位置不错

Posted Sep 18, 2014 on Hotels.com
不错,以后还会预定
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 17, 2014 on Hotels.com
3 out of 5
Recommended
by KCfrom Taiwan

便宜的喜來登

Posted Sep 16, 2014 on Hotels.com
國際5星級飯店大致都是集中在本區,而這間喜來登是真的比較老舊了。但乾淨、舒適度是不用懷疑的,床軟很好睡。如果依一般喜來登標準審核這間酒店,會失望。但依房價審核,我覺得沒得挑剔了。唯一真的不便的,就是房間沒有提供免費wifi,必須至大廳才可使用免費網路!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 13, 2014 on Hotels.com
4 out of 5
by Salma Attiefrom Australia - VIC - Melbourne

Posted Aug 27, 2014
Pros: Location
Cons: Check in service very slow
Location: Perfect
Value: Reasonable; Service: slow; great hotel tours