Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
by A verified traveler

Wenjin Desperately Needs Better Management

Posted Jun 26, 2014 on Hotels.com
I've stayed at the Wenjin Hotel about 8 times since it opened, and it is really going downhill. It's starting to look dingy in the rooms and hallways. The service at the front and concierge desks are fine, and the cleaners are okay. But the cafe for breakfast has become utterly disgusting, with the central problem atrociously bad service. To find a place to sit you have to bus your own table, the dirty dishes just piling up, and you have to chase down clean silverware or chopsticks to eat. The food is blah, the coffee is lukewarm, and the tables have spilled food crusted on them. It is unbelievably bad for a so-called 5-star hotel. The hotel is otherwise passable (if overpriced), but if you stay there, for breakfast try the independent coffeeshop (Model Coffee) on the east end of the building. It's clean, they have a few breakfast items, and the coffee will be better, too. Meanwhile, Wenjin, please fire your cafe manager ASAP and hire some interior painters. Until then, I'm going to give the UnisCenter nearby another try.
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel staff could be more professional/polite

Posted Jun 9, 2014
they should understand what good customer service means! the frontdesk staff should know that they are in the hospitality business but they seem to be resentful of their job!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 2, 2014 on Hotels.com
It was an OK hotel. The rate for the breakfast buffet was a good deal.
4 out of 5
Recommended
for Business Travelers
by HS

Convenient location and pleasant stay

Posted Jun 1, 2014 on Hotels.com
It is just located by the south gate of Tsing-Hua, very convenient. Their breakfast was great and it only cost $10. I liked everything about it.
3 out of 5
by A verified traveler

Hotel close to Tsinghua

Posted Mar 10, 2014
Pros: Close to Tsinghua University
Cons: All the staff should have "service" mind set.
The level of hospitality is not up to par of 4 to 5 start hotel. It is like a 3 star hotel.
4 out of 5
Recommended
by A verified traveler

Great Location

Posted Mar 4, 2014 on Hotels.com
The hotel is very close to Tsinghua Uni. The location is good for me. However, the food is very expensive in the hotel.The room is a little bit small and it is very dry in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Convenient to subway.

Posted Mar 3, 2014
Pleasant. Very helpful staff. Clean. Western accommodations.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 26, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 24, 2014 on Hotels.com
4 out of 5
Recommended
by Davidfrom Austin, Texas

Posted Jan 13, 2014 on Hotels.com
An excellent value for the money. I got an executive room that included entry into the executive lounge & breakfast. Nice room, very clean, good service. The only negative: almost no employee spoke English.