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Reviews of InterContinental Phoenicia Beirut, an IHG Hotel

5 out of 5
InterContinental Phoenicia Beirut, an IHG Hotel
Minet El Hosn, Beirut

Reviews

9.4

Exceptional

Rating 10 - Excellent. 216 out of 295 reviews" "
Rating 8 - Good. 57 out of 295 reviews" "
Rating 6 - Okay. 12 out of 295 reviews" "
Rating 4 - Poor. 7 out of 295 reviews" "
Rating 2 - Terrible. 3 out of 295 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamad, sammamish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful people, great service and great food
Stayed 5 nights in Feb 2024
Response from Naif Zureikat, General Manager on Feb 12, 2024
Dear Mohamad, Thank you for your positive feedback. We look forward to your next visit.

10/10 Excellent

Bachar

Stayed 1 night in Jan 2024
Response from Naif Zureikat, General Manager on Jan 22, 2024
Dear Bachar, It’s heartwarming to receive an excellent rating as a testament to our mission of delivering true hospitality. Kind Regards,

10/10 Excellent

suki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and helpful staffs, we had great stay. Excellent job and thank you for your service.
Response from Naif Zureikat, General Manager on Jan 2, 2024
Dear suki, It’s always a pleasure to receive a glowing rating. Thank you for taking the time to rate us.We're looking forward to your next visit.

10/10 Excellent

samer

Stayed 1 night in Oct 2023
Response from Naif Zureikat, General Manager on Jan 2, 2024
Dear Samer, Thank you for sharing your rating of InterContinental Phoenicia Beirut. We look forward to welcoming you again.

10/10 Excellent

FADI

Stayed 4 nights in Oct 2023
Response from Naif Zureikat, General Manager on Jan 2, 2024
Dear Fadi, Thank you for the rating. We hope to see you again.Best Regards, Naif Zureikat General Manager

10/10 Excellent

SIMON K.

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness, the luxury, readiness of the staff to do everything to make your stay pleasant, the breakfast buffet is behind imagination with so many excellent and delicious choices. Overall, this is an excellent hotel.
Stayed 6 nights in Sep 2023
Response from InterContinental Phoenicia Beirut on Oct 6, 2023
Dear Mr. Simon,On behalf of our entire team, I want to express our heartfelt appreciation for your generous review. Your detailed feedback makes all our efforts worthwhile. Sincerely, Naif ZureikatGeneral Manager

10/10 Excellent

jaafar

Stayed 1 night in Sep 2023
Response from Naif Zureikat, General Manager on Nov 6, 2023
Dear Jaafar, Thank you for taking the time to rate InterContinental Phoenicia Beirut. We look forward to welcoming you again.Kind Regards,

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel.
Stayed 1 night in Sep 2023
Response from IC Phoenicia on Oct 6, 2023
Dear Dee,Thank you so much for your lovely comment! We're delighted to hear that you found our hotel beautiful.We hope to have the pleasure of hosting you again in the future.Sincerely, Naif ZureikatGeneral Manager

10/10 Excellent

Zeinab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely professional and welcoming. We were upgraded as a courtesy and it exceeded our expectations.
Stayed 1 night in Sep 2023
Response from Naif Zureikat, General Manager on Sep 18, 2023
Dear Zeinab, It is always a pleasure to know that InterContinental Phoenicia Beirut has achieved its mission of delivering true hospitality. We look forward to your next visit. Best Regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Wifi and electricity were issues. Outlets and tv never worked. Hotel is older but still nice and clean.
Stayed 4 nights in Sep 2023
Response from Naif Zureikat, General Manager on Sep 18, 2023
Dear Jennifer, Thank you for taking the time to share your feedback. It deeply concerns us to learn about the issue you experienced, as this is not the standard we aim to uphold. Rest assured, we have addressed this matter with our team, and corrective measures are being taken to prevent such occurrences in the future. We hope you'll grant us another opportunity to exceed your expectations on your next visit.Sincerely,

10/10 Excellent

yusra, Yagoona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel hopped 6 different hotels over my 21 days in Lebanon. This has to be # 1 hotel in Lebanon for me. Loved the hotel, rooms, amazing balcony view of Zaytoun Bay. The breakfast buffet absolutely delicious with so many food options ! Plus the dinner options near the pool. The service from everyone is outstanding, hope to visit again.
Stayed 2 nights in Aug 2023
Response from Naif Zureikat, General Manager on Sep 4, 2023
Dear Yusra, We're so pleased you had a memorable stay. We’re always here to provide you with more wonderful experiences in the future. We look forward to welcoming you again. Sincerely,

6/10 Okay

Abbas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception area looks good. Views are good. Staff is average. The rooms need to be renovated, most in-room facilities are outdated and shabby. A 2/5 experience at best.
Stayed 2 nights in Aug 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Abbas, Thank you for taking the time to share your review. Our goal is to ensure that every guest leaves with a positive and memorable experience. Therefore, we thank you for bringing these matters to our attention so that we can look into this further. We hope to welcome you back soon.

10/10 Excellent

Mubarak

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff amazing hotel highly recommended
Stayed 4 nights in Aug 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Mubarak, Your rating is greatly appreciated. Thank you for taking the time to share it.Best Regards,

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Caroline who took care of my little issue at the room and made my stay magical… just lovely in every way and would definitely be back
Stayed 2 nights in Aug 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Marc, Thank you for your kind words and wonderful review! We're thrilled to hear you enjoyed your stay with us and that Caroline made a memorable impact. It was a pleasure hosting you, and we look forward to welcoming you back soon!

10/10 Excellent

Mehdi Khaleghdad, Carmichael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had good times.
Stayed 5 nights in Jun 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Mehdi Khaleghdad, It was a pleasure having you as our guest. We look forward for your next visit!

10/10 Excellent

Elie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an exceptional stay at Phoenicia Hotel in Beirut. The level of service provided by Hanine Hatoum at the guest services desk was truly outstanding. Her attention to detail and warm hospitality made our experience unforgettable. The hotel itself boasts luxurious amenities and breathtaking views, creating a perfect blend of comfort and elegance. Highly recommend!
Stayed 1 night in Aug 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Elie, Your fantastic review brightened our day! Your kind words motivate us to continue providing exceptional service. We can't wait to see you again!

10/10 Excellent

Mohsen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing!
Stayed 2 nights in Aug 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Mohsen, We are so glad you enjoyed your experience at InterContinental Phoenicia Beirut. We look forward to welcoming you again. Sincerely,

10/10 Excellent

Roland

Stayed 4 nights in Aug 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Roland, Thank you for sharing your rating of InterContinental Phoenicia Beirut. We look forward to welcoming you again.Best Regards,

10/10 Excellent

Souzane

Stayed 1 night in Jul 2023
Response from Naif Zureikat, General Manager on Aug 3, 2023
Dear Souzane, Thank you for taking the time to rate InterContinental Phoenicia Beirut. We look forward to welcoming you again.Best Regards,

10/10 Excellent

Ali, New Cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very friendly staff.
Stayed 1 night in Jul 2023
Response from Naif Zureikat, General Manager on Jul 25, 2023
Dear Ali, Thank you for taking the time to rate us! We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful stay with us.We genuinely look forward to welcoming you back in the near future and creating more memorable moments for you.Warm regards,

10/10 Excellent

Anas

Stayed 5 nights in Jul 2023
Response from Naif Zureikat, General Manager on Aug 28, 2023
Dear Anas, Your rating is greatly appreciated. Thank you for taking the time to share it.Sincerely,

10/10 Excellent

ALHassan

Liked: Cleanliness, staff & service, property conditions & facilities
Best for business visits
Stayed 2 nights in Jul 2023
Response from Naif Zureikat, General Manager on Jul 17, 2023
Dear ALHassan,Thank you for taking the time to rate us! We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful stay with us.We genuinely look forward to welcoming you back in the near future and creating more memorable moments for you.Warm regards,

10/10 Excellent

Alia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 2 nights in Jul 2023
Response from Naif Zureikat, General Manager on Jul 10, 2023
Dear Alia, Thank you for your positive review! We're delighted to hear that you had a wonderful stay at our hotel.Your feedback means a lot to us, and it motivates our team to continue providing exceptional service. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Clara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As always the Phoenicia is pure perfection.
Stayed 2 nights in May 2023
Response from Manrique Rodriguez, General Manager on May 22, 2023
Dear Clara, Thank you so much for taking the time to review our hotel. We are so happy to be welcoming guests again and I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Manrique Rodriguez, General Manager on May 12, 2023
Dear Michael, Thank you so much for taking the time to review our hotel. We are so happy to be welcoming guests again and I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people & amazing place
Stayed 3 nights in May 2023
Response from Manrique Rodriguez, General Manager on May 10, 2023
Dear Samantha, Thank you so much for taking the time to review our hotel. We are so happy to be welcoming guests again and I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,

8/10 Good

IBRAHIM

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
All good except bed and carpet feels over used.
Stayed 3 nights in Apr 2023
Response from Manrique Rodriguez, General Manager on May 10, 2023
Dear Ibrahim, Thank you so much for taking the time to review our hotel. We are so happy to be welcoming guests again and I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,

10/10 Excellent

RAMZI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Beirut. Location, service and price.
Stayed 5 nights in Mar 2023
Response from Manrique Rodriguez, General Manager on May 10, 2023
Dear Ramzi, Thank you so much for taking the time to review our hotel. We are so happy to be welcoming guests again and I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,

6/10 Okay

Meshal

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very old furniture
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was very kind and helpful. The room had an excellent view. Breakfast was fabulous
Stayed 3 nights in Jan 2023

4/10 Poor

Abdulla

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff attitude coul be improved.

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, amenities
Excellent stay , everything was perfect.

10/10 Excellent

Christelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

athari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
perfect

10/10 Excellent

Linda

Liked: Cleanliness, staff & service

10/10 Excellent

Yehia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Chris

Stayed 3 nights in Mar 2020
Response from Naif Zureikat, General Manager on Nov 6, 2023
Dear Chris, Thank you for taking the time to rate InterContinental Phoenicia Beirut. We look forward to welcoming you again.Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Najla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel
Stayed 4 nights in Feb 2020

8/10 Good

Jack, Amman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine Breakfast was good Quick check in Bed comfortable
Stayed 1 night in Jan 2020
Response from Karen Watt on Feb 3, 2020
Dear Mr. Jack, Thank you so much for your review of our hotel on Expedia. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Karen Watt Hotel Manager

10/10 Excellent

Nadia, Beirut lebanon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U likes the room the service the restaurant and gym . Thank you
Stayed 1 night in Jan 2020
Response from Karen Watt on Feb 3, 2020
Dear Ms. Nadia, Thank you so much for your review of our hotel on Expedia. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Karen Watt Hotel Manager

8/10 Good

EHAB, NASHVILLE , TN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location by the sea offers a very nice view , room was spacious , very clean , comfortable bed with Pillow menu . the breakfast starts at 7.00am which is very late for those who make early check out to catch their flight . I missed the breakfast as I had to leave the hotel at 6.30am .
Stayed 1 night in Jan 2020
Response from Karen Watt on Jan 14, 2020
Dear Ehab, Thank you for your positive review about the Phoenicia Hotel on Expedia. I'm glad to know that we have met your expectations during your stay. Please note that your comment is well received and is being shared with the management team of the hotel. Please accept our sincerest apologies. We look forward to welcome you back soon. Best regards, Karen Watt Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, warm and nice Hotel . Wonderful and helpful staff
Stayed 2 nights in Jan 2020
Response from Hotel Manager on Jan 7, 2020
Dear Murad, Thank you so much for your review of our hotel on Expedia. We look forward to welcome you back soon. Sincerely, Karen Watt Hotel Manager

10/10 Excellent

Murad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Karen Watt on Jan 7, 2020
Dear Murad, Thank you so much for your review of our hotel on Expedia. We look forward to welcome you back soon. Sincerely, Karen Watt Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Karen Watt on Nov 26, 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Karen Watt Hotel Manager

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Karen Watt on Oct 17, 2019
Dear Francesca, Thank you for your positive feedback about the Phoenicia Hotel on Expedia. We look forward to welcome you back the soonest. Best regards, Karen Watt Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Karen Watt on Aug 24, 2019
Dear Guest, Thank you for your feedback about the Phoenicia Hotel on Expedia. We look forward to welcome you back the soonest. Best regards, Karen Watt Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service I have had in my life. I will return for sure
Stayed 1 night in Aug 2019
Response from Karen Watt on Aug 22, 2019
Dear Guest, Thank you for your wonderful review about the Phoenicia Hotel. I'm very glad to know that we have exceeded your expectations during your stay and that it's the best service you've had! We look forward to welcome you back the soonest. Best regards, Karen Watt Hotel Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was amazing experience the staff were very kind and the hotel was very Beautiful ,also the pool is fantastic
Stayed 3 nights in Jul 2019
Response from Karen Watt on Jul 31, 2019
Dear Guest, Thank you for your lovely review about the Phoenicia Hotel on Expedia. I'm very glad to know that we have exceeded your expectations during your stay and that you had an amazing experience. We look forward to welcome you back the soonest. Best regards, Karen Watt Hotel Manager

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from Karen Watt on Jul 22, 2019
Dear Guest, Thank you for your feedback about the Phoenicia Hotel on Expedia. We look forward to welcome you back the soonest! Best regards, Karen Watt Hotel Manager