Seasonal outdoor pool

Reviews of Le Gray

5 out of 5
Le Gray
Martyrs Square, Beirut Central District, Beirut

Reviews

9.4

Exceptional

Rating 10 - Excellent. 76 out of 104 reviews" "
Rating 8 - Good. 19 out of 104 reviews" "
Rating 6 - Okay. 7 out of 104 reviews" "
Rating 4 - Poor. 0 out of 104 reviews" "
Rating 2 - Terrible. 2 out of 104 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythjing was amazing about the hotel, location, customer service, restaurants.....
Stayed 6 nights in Dec 2019
Response from Nisrine Yehya on Jan 4, 2020
Dear Mr./Ms., It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Nisrine Yehya on Oct 11, 2019
Dear Mr./Ms., I would like to thank you for staying with us recently and for sharing your ratings on Expedia. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

R.Roumanus, Sydney

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff, room service was so prompt and courteous...room was spacious and beautifully decorated and designed, we travel often and we believe this is and should be rated as one the top hotels in the world and we will definitely visit Beirut again just to stay at The Gray Hotel. Thanks again to all of the staff at the hotel.
Stayed 4 nights in Aug 2019
Response from Nisrine Yehya on Sep 19, 2019
Dear Mr. Roumanus, It is always a thrill to get such a review, particularly when it is as positive as your experience was. We strive every day to ensure our guests have a marvelous time at our hotel and it is extremely rewarding to have a guest like you taking the time to share this with us. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from Nisrine Yehya on Sep 11, 2019
Dear Mr./Ms., Thank you for staying with us and for taking the time to post your ratings on Expedia. I appreciate if you can provide us with more details regarding the glitches you have encountered during your stay .It is only through sincere feedback that we can discover mishaps and mistakes to correct and put things back on track. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

mohammad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Nisrine on Aug 29, 2019
Dear Mr. Mohammad, Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. Clean rooms. Prompt room service. Helpful staff.
Stayed 4 nights in Aug 2019
Response from Nisrine on Aug 29, 2019
Dear Mr./Ms., Thank you for staying with us and taking the time to post your comments on Expedia. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service one can get.
Stayed 15 nights in Jun 2019
Response from Nisrine Yehya on Jul 15, 2019
Dear Mr./ Ms., Thank you for staying with us and for taking the time to leave your ratings on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcoming you again at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

SOUAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Service!
Excellent service and staff. They go beyond what is excellent service. Will definitely stay there again!
Stayed 3 nights in Jun 2019
Response from Nisrine Yehya on Jul 2, 2019
Dear Ms. Souad, Thank you for staying with us and taking the time to post your comments on Hotels.com. I am glad to read that our efforts did not go unnoticed and that you enjoyed your stay with us. I will pass on your comments to all our employees, it’s all about our guest experience ! Looking forward to having you back at Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
perfect room are huge, modern, we loved it, decoration perfect staff very nice and professional great location (only the bakery and bread could be much much better for breakfast)
Stayed 2 nights in May 2019
Response from Nisrine Yehya on Jun 7, 2019
Dear Mr. Francois, I wanted to thank you for staying recently with us and taking the time to post your feedback on Hotels.com. I am glad to hear that our efforts did not go unnoticed and that you enjoyed your stay with us. I will forward your comment regarding the quality of bread to our Executive Chef who I am sure will follow up on this issue. Looking forward to welcoming you back in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I definetly come again
I picked four different hotels to stay during my two days Beirut trip and ask to my local friends from Beirut and he suggest me to stay in Le Gray. I have stayed in an executive room and i just loved it. The room was quite big and the bathroom was really clean. The bed is comfortable with so many puffy pillows. The location js very close to the fancy shops so you can easily walk. The staffs were really nice people. The only drawback i can easily say they do not provide free parking for the hotel guests and they provide valet parking instead. However, overall i enjoyed my stay and yes i’d love to stay at Le Gray for my next Beirut trip.
Stayed 2 nights in May 2019
Response from Nisrine Yehya on May 30, 2019
Dear Mr./Ms., Thank you for staying with us and for taking the time to leave your valuable review on Hotels.com. We are glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent service. Only outdoor swimming pool , water could be heated in May.
Stayed 4 nights in May 2019
Response from Nisrine Yehya on May 22, 2019
Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll give this hotel 6*
Best hotel to stay in Beirut not 5* but this place is 6*
Stayed 2 nights in May 2019
Response from Nisrine Yehya on May 15, 2019
Dear Mr. Abbas, Thank you for staying with us and for taking the time to leave your wonderful review on Hotels.com. I am glad you enjoyed your stay at Le Gray. We certainly try our best to be of excellent service to all our guests and it is always rewarding when it is recognized. We look forward to welcome you to Le Gray the next time you visit Beirut Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019
Response from Nisrine Yehya on May 7, 2019
Dear Sirs, Thank you for staying with us recently and for posting your rating on Expedia.com. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room type I requested wasnt available and I had to upgrade and pay extra!
Stayed 2 nights in Feb 2019
Response from Nisrine Yehya on Apr 17, 2019
Dear Mr./Ms., Thank you for staying with us recently and for taking the time to post your review on Expedia. We appreciate your ratings regarding your stay at Le Gray and it is always a pleasure to receive a constructive feedback. Kindly note that the hotel was fully booked so we could not offer you your preferred room type. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Ihab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
It was an amazing stay..The hotel is in a great location the best in Beirut.. The staff are friendly and they do their best to make a difference..It is very clean..Quite..Comfortable and spacious rooms
Stayed 1 night in Apr 2019
Response from Nisrine Yehya on Apr 17, 2019
Dear Mr. Ihab, Thank you for staying with us and for posting a very nice comment on Hotels.com. I am glad you enjoyed your stay with us. We certainly try the best we can to offer an exquisite service to all our guests and we are particularly thrilled when our efforts do not go unnoticed. Looking forward to welcoming you back in the near future. Best regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The hotel was very lovey, probably the best one in Beirut if i have to be honest. Service is attentive which made the stay very enjoyable. The food on the rooftop at Indigo Restaurant was also a special treat! Superb location in downtown short walking distance from high brand shops! 10/10 would recommend!
Stayed 4 nights in Apr 2019
Response from Nisrine Yehya on Apr 10, 2019
Dear Mr./Ms., Thank you for staying with us recently and for posting your lovely comments on Expedia. It is always energizing to receive such wonderful compliments on our service, food and location. We are glad you have enjoyed your stay at Le Gray, and we look forward to welcoming you back in the near future. Yours Sincerely, Nisrine Yehya Quality and Continuous Improvement Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here we booked an executive suite so our room was big and spacious. Only problem we had was at check in - staff took our luggage but then it took over an hour for them to take it up to our room despite us calling reception to enquire about it.
Stayed 5 nights in Mar 2019
Response from Nisrine Yehya on Apr 4, 2019
Dear Sirs, Thank you for staying with us recently and for taking the time to post your review on Expedia. I am glad to hear that you enjoyed your stay with us and appreciated your room. Please accept our apologies with regards to the delay in delivering your luggage to the room. We look forward to welcoming you back to Le Gray in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Nisrine Yehya on Mar 22, 2019
Dear Andrea, I would like to thank you for staying with us recently and for sharing your experience. We look forward to welcome you back to Le Gray in the near future. Kind regards, Nisrine Yehya Quality & Continuous Improvement Manager

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
A fantastic hotel and staff from check in to check out! Classic service and design.
Stayed 2 nights in Mar 2019
Response from Nisrine Yehya Quality & Continuous Improvement Man on Mar 22, 2019
Dear Mr. Peter, Thank you for taking the time to leave such a wonderful review of your stay at Le Gray. It is always rewarding for the team to receive such positive observations, especially on their level of service. We look forward to welcome you back on your next visit to Beirut. With kind regards,

8/10 Good

Jaafar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Nisrine Yehya on Feb 12, 2019
Dear Mr. Jaafar, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 Good

Mitzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Nisrine Yehya on Feb 12, 2019
Dear Mr. Mitzie, Thank you for staying with us and taking the time to post your ratings on Hotels.com. Looking forward to welcoming you back in the near future. Sincerely Yours, Nisrine Yehya Quality & Continuous Improvement Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Le Gray Beirut
A bad experience with the hotel poor quality of service
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Everything about this hotel was superb. The location, the decor, the staff and service. I couldn't rate it more highly. I travel approx 50 days year on business and this hotel is right at the top. Would strongly recommend for business or couple travel. I will be back next year!
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, many thanks for your geste revour anniversary , greatly appreciated
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location. Perfect five star hotel without being pointlessly ostentacious. True sophistication.
Stayed 4 nights in Oct 2018

8/10 Good

Mishal

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018

10/10 Excellent

khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and great location
Stayed 1 night in Oct 2018

10/10 Excellent

Saoud, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but a bit over rated. The location is excellent.
Stayed 2 nights in Aug 2018

10/10 Excellent

Klaus, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Beirut
Perfect location, excellent service and great facilities. Very spacious and comfortable room. Absolutely recommendable. Also good value for money.
Stayed 3 nights in May 2018

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and one of the best hotels ever!
Le Gray was a 7 star experience! The hotel is centrally located (right in downtown with the souks/shops a 2 minute walk), super clean and trendy and the service was impeccable (probably the best I've ever experienced plus one of the best coffee machines in the room!). The hotel has a lovely rooftop pool and cafe which overlooks Beirut. Would definitely recommend and I'll be staying here again if/when I'm back in Beirut.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and staff. Clean calm room. We had the executive suite which was very spacious. Bed extremely comfortable.
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice modern hotel. Room was comfortable, spacious and clean. Many guests are really there to party so can get quite noisy. Roof top pool and bar were disappointing. Pool area is much smaller than it looks in the photos and only in the sun in the morning and service almost non-existent.
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well situated, close to shopping and restaurants, and friendly staff
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good atmosphere and location clean and friendly excellent service
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good very good location very friendly staff will be my choice from now on and is excellent choice
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and wonderful staff!
First time in Beirut, and the staff here took care of me and made me (and most importantly my wife) feel safe, secure and comfortable. We liked it so much we extended our stay an extra night and they went out of our way to accommodate us and help us change our flights. Shout out to the whole staff from the front desk to the bar to the restaurant. They helped us arrange everything from airport transfers to tours. Highly recommend Baalbek (don't miss it!) and the old souk in Sidon. If you are short on time the Byblos/Harissa/Grotto tour is something you can skip -- not nearly as impressive or special, especially be if you've seen other caves before. Go to Lebanon, you will not regret it!
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Layal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Highly recommend. Clean, classy, great service and awesome infinity pool. One of the best ive stayed at.
Stayed 1 night in Sep 2017

6/10 Okay

Lyn, boston

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location for sightseeing
First room had damp pillows and the shower flooded the entire suite. Replacement room towel was stained. Airport shuttle was not free and three times as expensive as regilar taxi. However the hotel is in a great location for seeing everything.
Stayed 1 night in Aug 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was so clean and lovely. Service was excellent. Incredible view from the pool! I highly recommend staying here.
Stayed 1 night in Aug 2017

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
What a great hotel! Perfectly located walking distance from the Souks, Mar Michal and many great restaurants, as well as key sights. Amazing views from huge terrace over the mosques and churches, super clean, friendly but not intrusive service. Huge well designed room, great amenities. Lovely rooftop bar and delicious room service. Cannot imagine a better place to stay in Beirut.

10/10 Excellent

Aboud , Washington D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Beirut by far
Loved my stay there. There isn't a single bad thing I could think of. From the great service at check in to the room and the free upgrade and the hotel amenities. Great location and friendly staff. I would def recommend to friends and family & I'd stay there again on my next trip to Beirut.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Fantastic location
Fantastic location. Great rooms. Well trained staff. Limited options in breakfast. Room service is very slow. Spaced out and forget things. Balcony was very dirty when I checked in (It looks like there is no procedure for cleaning the balcony ).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Our stay was too short :) i wanted to stay for few more nights.
Response from Nisrine Y on Apr 20, 2017
Dear Ms./Mr., I am delighted to see that you enjoyed your experience at Le Gray, and really appreciated the fact that you took the time to log in your comments on Expedia. We look forward to welcoming you again in the near future. Yours sincerely, Nisrine Yehya Quality & Continuous Improvement Manager

8/10 Good

Tushna

Liked: Cleanliness, property conditions & facilities
Perfect location, 5* facilities, but 4* rooms
Our stay was very good overall. The hotel's public areas (gym, pool, restaurants and night club) were excellent in terms of decor and facilities. Beautiful contemporary art decorated ever nook and corner of the hotel. We were looking for hip and that is what we got. The lobby/reception was small. Yasmina at the Concierge Desk was outstanding - extremely knowledgeable and helpful. The rooms were not 5* standard. While large in size, the furnishing was sparse and appeared worn. There was only one comfortable sofa chair in the room, so when in the room, one of us was always sitting on the bed. Tiny bedside tables and tiny drawers made it difficult to find place for our belongings. The layout of the closets was such that some of the hanging and drawer space was inaccessible. The coffee making area was poorly lit, and replenishing of tea bags & sugar were often overlooked by housekeeping. The electric curtains got stuck every time we drew them or opened them. One of the bedside touch reading lights did not work. The bathroom was well-appointed with separate shower, tub, toilet area and double sink. However complimentary vanity items were not replaced daily. Housekeeping did an excellent job of cleaning and tidying the room, but attention to detail was lacking in that items used were not replaced. Room service was slow and erratic. One day an order of milk was a cup full, and the next day it was a pitcher full. The staff were extremely friendly and acccomodating overall.

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great staff excellent experience from the minute we checked in to the minute we checked out the location of the hotel is great really enjoyed the cigar lounge.

6/10 Okay

Noise & price!, Anan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noise Noise Noise & Different room rate!!
It was terrible stay due to the ongoing construction in the hotel, they start the work at 7 am, therefore it was so difficult to sleep peacefully On the other hand, the room rate was more than what I have booked online, they failed to provide any explanation

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with great service from all staff but particularly Yasmin's who assisted with restaurant and car bookings. Very comfortable room.