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Reviews of Pousada Castelo de Alvito - Historic Hotel

5 out of 5
Pousada Castelo de Alvito - Historic Hotel
Castelo de Alvito, Alvito

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Toby, New York

Liked: Cleanliness, staff & service
15th century castle!
Wonderful 15th century castle. Room was charming. Staff warm and helpful.
Response from Guest Service Manager on Oct 19, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

10/10 Excellent

Carol and Val, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic and luxurious 15th century castle
As a wedding anniversary treat to ourselves we spent two nights in this pouseda in a superior room. And it was too with 15 foot ceilings and an area equivalent to our living room at home. The bathroom was great and the bed was comfortable. The breakfast buffet was amazingly diverse and dinner was wonderful. The wi-fi is free and works in the room and beside the pool. The staff was uniformly helpful and kind. Manuel, the front desk captain even took us on a tour of the hidden parts of the castle and of the well-planted grounds. There is a small village surrounding the castle which is fun to explore. The square just outside the walls has a kiosk where you can buy beer or wine or cognac and sit on a bench with the locals. Just don't make a mistake and go to the nice seeming restaurant across the street. Service was surly, the waiter would not let us share a starter and an entree (essential in Portugal as the portions are way too large) and the food was merely ok.
Response from Coelho on Oct 19, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

10/10 Excellent

Steve, Bracknell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful!
A delightfully peaceful and elegant hotel close to the village centre. Very relaxing with good facilities. It would make a good touring base for a couple of nights.
Response from Coelho on Sep 23, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

4/10 Poor

Verified traveler

Expected more
Pool needed attention. Outdoor furniture not up to standard. Needed cleaning, repair,painting. Some things needing replacement- tear in umbrellas etc. Garden needed attention- borders needed trimming, weeding, replanting- work was being done however, probably not best to cut rock etc. with all the dust blowing onto the guests at the pool!! Noisy and dusty! Yuck. Not many restaurants outside of the hotel that were open. Very few people ate dinner there .
Response from Coelho on Aug 27, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. We apologize to have not reached your expectations. In fact, the opinions and comments of our guests and customers it's the best way to help us to try to improve every day to meet the expectations of those who have the privilege of receiving the Pousada Castelo de Alvito | Historic Hotel. Once again we would like to thank you for supporting us and we are looking forward to welcoming you back in the near future. Kind regards, Fernando Coelho, Manager

10/10 Excellent

Julien, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle Hotel
Have only wonderful things to say about the hotel and its incredible staff. They went above board to create a wonderful ambiance and provide spectacular service. The food at the hotel was truly incredible (don't forget to try the olive oil with dinner). The rooms are nice with high ceilings, but don't really have an old castle feel to them. The rest of the pousada is very authentic. Garden is lovely and the pool was chilly and refreshing. Had a great stay overall.
Response from Coelho on Sep 1, 2015
Dear Julien, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

10/10 Excellent

EL, Matawan NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and Staff service
It is very nice castle hotel including very good breakfast. All staff are very professional and helpful, especially Mr. Rui Corraleica and Ms. Carla Santos. No Internet service in the room and in the lobby and bar which have comfortable seat and environment. The town does not have any good café or restaurant but dinning in the hotel is very nice and not expensive.
Response from Guest Service Manager on Sep 1, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

8/10 Good

No sweets, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is located in the middle of nowhere.
The Pousada has a large courtyard in the middle that must be very nice in the Summer. It has a swiming pool, and a large garden with fruit trees.The parking was on the street. The parking was on the street in front of the hotel.The man at the reception was very friendly and super helpful.The hotel inside was tight but beautiful and very clean. They asked us if we wanted to make reservations for dinner and that evenig we were the only two people at the restaurant. The food was not very good, and the portions small for the price. Breakfast was ok, but there were no eggs.They bring everything to your table, coffe and milk, orange juice, bread/butter, yogurt, cakes and pastries, two and a half thin slices of cheese, ham and salami per person. We do not eat sweets and and would prefer to make our own choices of items and quantities at a serving table. The hotel was nice and very clean, The service was great. Not happy with the location, the parking.or the food. This Pousada was about 40 km from Evora.
Response from Guest Service Manager on Sep 1, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

8/10 Good

Fj, Hong Kong

Liked: Cleanliness, staff & service
A genuine Castle!
A slightly frumpy castle hotel, but as usual at Pousadas', the most fantastic service! In a genuine castle in the middle of a very picturesque town, one does have the feeing of being somewhere special. Trying to be 'regional' as well as 'clubish and comfortable' is not easy, but the rooms are well done although ageing... Overall very worthwhile to stay here and amble around the winding streets if the town.
Response from Guest Service Manager on Sep 1, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

10/10 Excellent

Nicho, Burntwood, Staffordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit for Kings and Queens.
One word describes our experience FANTASTIC. Cannot wait to go again, 5star service in every respect. Staff cannot do enough to help. Surrounding area beautiful lakes and forests magical.
Response from Coelho on Sep 1, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

8/10 Good

Peter Dowd

Liked: Cleanliness, staff & service
We have stayed at Paradors on Spain and would suggest that the Pousada falls short of that standard. Staff very friendly and helpful. Room very pleasant but aircon ineffective. However when we mentioned it they provided a portable unit which did the job. They advertise free wiFi but you only get 30 minutes at a time and only in the public areas. Not a great deal to do in the area but OK a an overnight stop.
Response from Guest Service Manager on Sep 1, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

4/10 Poor

Goncalo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pousada MUITO mal mantida
É de lamentar a falta de manutenção desta Pousada. Conheço quase todas as pousadas de Portugal e esta estadia está no pior nível que já experimentei. Os funcionários foram simpatiquíssimos mas tudo o resto foi muito fraco. A Pousada necessita de manutenção sendo incrível como esta tem sido descurada a este nível. Existem multiplas lâmpadas fundidas nos espaços comuns (como é possível? ninguém vê?? Não substituem?? é para poupar electricidade??), a chegada ao quarto 207 é feita à noite praticamente às escuras pois o detector de movimentos só faz acender as luzes quando já se está à porta do quarto, tendo sido o corredor percorrido às escuras; e as necessidades de pintura são mais que muitas, havendo zonas que parecem uma manta de retalhos resultado de intervenções passadas nas paredes que não foram depois alvo de uma pintura uniforme. Nada aceitável para uma Pousada de Portugal !!! E o restaurante é caríssimo tendo em conta o que oferece (relação preço/qualidade). Havendo tanta e excelente oferta de restauração num raio de 20Km, não faz sentido jantar na Pousada. Nunca mais voltarei. Mas obrigado ao unico activo da Pousada, os colaboradores e a sua simpatia.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nous avons bcp aimé le petit village de alvito oú règne une grande quiétude. Nous avons séjourné deux jours dans la pusada : accueil très sympathique., les chambres sont petites mais les nôtres étaient en excellent état avec une jolie deco Seul regret : la piscine gagnerait à être mieux entretenue quitte à chasser les pigeons du coin!! C'est dommage
Response from Coelho on Sep 23, 2015
Dear Guest, Thank you for your preference in Pousadas of Portugal as well as the dispatch of your sympathetic views on your stay at Pousada Castelo Alvito, which deserved our best attention. Please be advised that we have taken due note of the considerations as regards concerning Pousada Alvito. We

10/10 Excellent

M-MICHELE, Versaille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enchantement
Accueil parfait avec un verre de rosé sympathique. Chambre très confortable et bien décorée, dans une superbe bâtisse située dans un village très pittoresque. La piscine est la bienvenue ce jour d'août ! Salle de restaurant voutée magnifique, bonne cuisine et petit-déjeuner top. Petit critique amicale à notre hôte avec qui nous avons bavardé: la cour intérieure est un peu trop dépouillée et meublée de chaises de bistrot en alu qui dénotent un peu dans ce cadre ;-)
Response from Guest Service Manager on Aug 27, 2015
Cher Guest, Nous vous remercions d’avoir choisit les Pousadas de Portugal, aussi bien que votre disponibilité pour nous envoyer votre simpatique opinion sur votre séjour à la Pousada Castelo de Alvito. Ce sont des mots comme les Votre qui nous encouragent à améliorer notre travail quotidien. Salutations sincères, Fernando Assis Coelho Manager

8/10 Good

Pedro, Caldas da Rainha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repouso a dois
Fantástico para descansar. Espreguiçadeiras da piscina necessário substituir. Staff bastante simpático e solicito.
Response from Guest Service Manager on Aug 27, 2015
Estimado Pedro, Em nome de toda a equipa da Pousada Castelo de Alvito | Historic Hotel agradeço a sua preferência. Estamos empenhados em prestar um serviço de excelência aos nossos hóspedes, pelo que foi com muito agrado que registámos os seus comentários positivos sobre a experiência na nossa unidade. Gostaria de informar que as suas palavras foram partilhadas com todos os colaboradores. Agradecendo a sua disponibilidade e na expectativa de poder recebê-lo novamente num futuro próximo, apresentamos os nossos melhores cumprimentos. Atentamente, Fernando Coelho Diretor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in a real castle
The hotel is situated in a real castle, a very impressive building with a courtyard and a nice garden with an ok swimmingpool. The town is calm and quiet, but is a good place for day trips to Evora and other places in Alentejo. The receptionists and the waiters were all very polite and helpful. Lovely hotel.
Response from Guest Service Manager on Aug 27, 2015
Dear Guest, On behalf of the whole team at Pousada Castelo de Alvito | Historic Hotel let me thank you for your interest and preference. We are fully committed on have a service of excellence to our guests and therefore it was with great pleasure that we read your positive comments on your experience at our Pousada. We would like to inform you that we have shared your words with the whole team. We thank you for your time and hope to welcome you again in the near future. Kind regards, Fernando Coelho Manager

8/10 Good

Helle, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Selve hotellet var rigtig dejligt, men der er absolut ikke noget for børn i området. Vi fandt en enkelt restaurant i byen, den var til gengæld også god. Ellers er man henvist til at spise i hotellets restaurant som i øvrigt er glimrende.
Response from Guest Service Manager on Sep 1, 2015
Dear Helle, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

8/10 Good

unwissender1

Liked: Cleanliness, staff & service
Disliked: Room comfort
one of the older Pousadas
unfortunately you can't rely that all Pousadas have similar conditions (e.g. beds, TVs etc.) - this property is one of the older Pousadas: Tube TVs, Wifi only in Bar, very hard beds (no down feather cover sheet) and a bit worn bathroom make it easy to understand why you pay low rates here. You'll live in the castle - nice experience and everything is in good condition but somehow I'd expect more contunuity in Pestana's Pousadas de Portugal: modern TV, Wifi everywhere and beds which are worth to be called bed (here they are like beer benches)

6/10 Okay

Jed, Lisboa

Disliked: Property conditions & facilities
Excelente serviço, mas precisa de manutenção
Excelente localização. Boa recepção/serviço. Quartos agradaveis e asseados, mas com falta de manutenção. Bom serviço de cafetaria/restaurante mas desproporcionalmente caro.Ainda assim recomendaria.
Response from Guest Service Manager on Sep 1, 2015
Estimado Hóspede, Muito obrigado pelas suas gentis palavras e por ter visitado a Pousada Castelo de Alvito | Historic Hotel. Foi com enorme prazer que percebemos o seu grau de satisfação com a generalidade dos nossos serviços. Ficamos desde já a aguardar pela vossa próxima estadia. Atentamente, Fernando Coelho Diretor

8/10 Good

couple

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Service Manager on Sep 11, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Service Manager on Sep 11, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

6/10 Okay

Göran, Visby

Liked: Cleanliness
Litet och trångt rum, ex.vis var det 34 cm i passage mellan sängar och vägg. Kyligt - 16 grader i rummet. Wifi endast i baren och därtill ej kostandsfri. Skulle inte klassa hotellet med 5 stjärnor.
Response from Guest Service Manager on Sep 2, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

10/10 Excellent

lovaina, Raiatea PF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pousada Alvito
Très bien situé dans un petit village plein de vie La population très chaleureuse Le personnel toujours près à vous renseigner et à vous faire plaisir J'ai occupé la suite 301, excellent
Response from Guest Service Manager on Sep 1, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Afslapning i fantastiske omgivelser
Man fornemmer roen så snart man træder ind af døren til denne pousada. Personalet er utroligt imødekommende og hjælpsomme. Vores værelse havde udsigt til den fineste have, hvor påfugle vandrer rundt. Der er en helt speciel stemning inde bag de tykke mure - man får lov til at føle sig som en prinsesse i disse omgivelser. Morgenmadsbuffeten er forrygende - der er bare alt og kvaliteten har lige fået et ryk opad i forhold til andre steder. Et ophold her, burde være alle forundt. Man kommer lynhurtigt helt ned i tempo - man skal bare huske at nyde roen og det bare at være der.
Response from Guest Service Manager on Sep 1, 2015
Dear Guest, Thank you very much for visiting us and for posting your review. Glad you had a great time. Kind regards, Fernando Coelho Manager