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Reviews of Candlewood Suites Aberdeen-Bel Air, an IHG Hotel

2.5 out of 5
Candlewood Suites Aberdeen-Bel Air, an IHG Hotel
4216 Philadelphia Rd, Bel Air, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 142 out of 340 reviews" "
Rating 8 - Good. 104 out of 340 reviews" "
Rating 6 - Okay. 42 out of 340 reviews" "
Rating 4 - Poor. 24 out of 340 reviews" "
Rating 2 - Terrible. 28 out of 340 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Thank you for your review. We are always happy to hear about a satisfied experience and look forward to seeing you again.

10/10 Excellent

Alexander Manual

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 Good

Chris

Response from General Manager on Feb 5, 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

10/10 Excellent

rykiech, Edgewood

Stayed 1 night in Jan 2024
Response from General Manager on Feb 5, 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 Good

Iryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in a convenient location. Quite clean and new.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 5, 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

4/10 Poor

Tiffany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
It’s not like a normal hotel where they clean your room in the morning. You have to request the room the be cleaned for a fee. My sheets were stained with something red and so was the pillow case too. The front desk told me they clean the room one a week.
Response from General Manager on Feb 5, 2024
We are sorry to hear that we did not meet your expectations. We strive to meet satisfaction and will use your feedback to improve our accommodations for our guests. We do hope you give us another chance in the future.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed. Safe location. Great staff.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always polite and accomadating. The hotel is clean and the pricing is reasonable.
Stayed 8 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 Good

Petal

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay for a overnight trip to the area. Lived the dove soap in the bathroom.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

2/10 Terrible

George

Stayed 2 nights in Aug 2023
Response from General Manager on Dec 26, 2023
We are sorry that we fell short of satisfaction for your stay with us. We continue to always improve in all areas, we will continue to do so and hope that you will give us another chance in the future.

8/10 Good

Jason

Liked: Staff & service
Great place. Will refer people to it. Would be nicer with a bit better clean and some more upkeep. Bed was very comfortable. Best part of the stay was the bed.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 Good

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

2/10 Terrible

Mike

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

4/10 Poor

Angela

Stayed 2 nights in Nov 2023
Response from General Manager on Nov 17, 2023
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 Okay

Christina

Stayed 1 night in Nov 2023
Response from General Manager on Dec 26, 2023
We are always looking for ways to improve and appreciate your review. We do hope that you give us another try in the future.

6/10 Okay

Celine

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
Was ok
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Thank you for your review ! We hope to see you again here at Candlewood Suites .

8/10 Good

Matt

Stayed 2 nights in Oct 2023
Response from General Manager on Dec 26, 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

10/10 Excellent

SangHyun

Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 Good

Roger

Liked: Staff & service, room comfort
Hotel services very friendly- lady bugs every were
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

10/10 Excellent

Dan

Stayed 1 night in Sep 2023
Response from General Manager on Nov 6, 2023
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

10/10 Excellent

ericka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 19, 2023
Hi Erika, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service with such a great score, as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.Thank you

6/10 Okay

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Ok, but not great
The hotel was decent on cleanliness and comfort. Unfortunately, it's an extended stay and our neighbor was a night owl. They watched TV loudly and cooked and banged pots and pans around all night.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 16, 2023
DearJennifer, Tank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear our accommodations did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 12, 2023
Hi Paul, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

2/10 Terrible

William

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The owners wife was very rude from the start , I booked threw hotels.com and she called at 1 am and said I didn’t pay which I clearly did and then proceeded to ask for confirmation number at 4 am waking the kids and baby up again ..she was the most rude person I have came in contact with in a long while,especially in a place of business where they own . I told her I’d leave her a bad review n she said go ahead ur no one that matters . I’m done
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear William, Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our customer service did not meet your expectations. Your remarks have been noted, and I personally will make every effort to improve all shortcomings as soon as possible. We will do everything in our power to exceed your expectations if given the chance next time.

10/10 Excellent

Kellye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very nice property, clean, beds and pillows were amazing
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air Maryland in the near future.

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with the garbage disposal and we saw a maintenance person on our way to the pool and mentioned it to him and by the time we got back to the room it was all taken care of This was excellent service and all staff was very nice friendly and helpful
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
Thank you for choosing us for Hotel accommodations. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air MD. in the near future.

10/10 Excellent

Micah

Stayed 5 nights in Aug 2023
Response from General Manager on Sep 9, 2023
Thank you for sharing your experience, we strive to meet our guest needs and use your feedback to improve every stay.We do hope to see you again at Candlewood Suites Aberdeen-Bel Air, MD.

4/10 Poor

Joseph

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, General Manager

6/10 Okay

Lois

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
So although this is a nice property, our room was in poor condition. The soap dispenser in the bathroom by the sink did not work, and the toilet was broken. Also, the bed sheets were not clean - urine stains. We got in late so we were too tired but did mention it in the morning.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 Good

Muriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
Hotel was clean easy of 95 and on. Close to all kind of restaurants and shopping. Service was good and room was clean.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for sharing your experience, and we do hope you choose to stay with us again here at Candlewood Suites Bel Air, MD.

8/10 Good

Deborah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice accommodations, just some issues - TV remote was difficult to understand and for one room TV didn't work at all. Overall good value and comfortable stay
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for sharing your experience we will use this information to improve our service . We do hope to see you again soon at Candlewood Suites Bel Air, MD.

2/10 Terrible

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved and paid for a suite with a separate bedroom weeks before my stay. Once I checked in and went to the room I was in a normal hotel room. Not at all what I paid $240 for, and definitely not what I reserved. I was never notified of this change, was never offered any sort of refund, discount, or compensation for this change, and the woman training a nice young girl at the counter was ridiculously rude. Not to mention there were other guests at the desk disappointed as well, so this seems to be how they normally operate… unprofessional, rude, and not honoring reservations. I left the hotel and went to stay somewhere that they value not only my business, but also understand how customers should be treated. I would never stay there again.
Stayed 1 night in Jul 2023
Response from General Manager on Sep 4, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Excellent

Yaacov

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just wonderful!!!!!!
Stayed 1 night in Jul 2023
Response from General Manager on Sep 4, 2023
Thank you for your awesome review, we do hope to see you again at Candlewood Suites Bel Air, MD.

6/10 Okay

Louise

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The phones in the room did not work, the ac vent was broken, the reclining chair would not function right . It took over two hours to get towels for the room .
Stayed 3 nights in Jul 2023

6/10 Okay

ONDREA

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Front desk worker after 10pm was very unhelpful with everything I asked? Our Tv remote wasn’t working and she did not want to assist me. In the morning the kids were excited to get in the pool that was supposed to open at 10 am she said it didn’t open until 12 when there was clearly a sign on the gate. After I threatened to call corporate, “maintenance “that “wasn’t on site” magically appeared and unlocked the gate. So we finally got in at 11 but had to be checked out by 12 so they lost an hour. I ONLY rent hotels with pools so my kids can have fun while we’re away. The daytime staff here were wonderful though. I come here yearly (3yrs and counting) and usually have a great stay. I’d come back but hope that the evening staff improves their attitude
Stayed 1 night in Jul 2023

10/10 Excellent

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Stayed 1 night in Jul 2023

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was pet friendly. Updated and clean. Front desk was friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

JOHN

Stayed 1 night in Jun 2023

4/10 Poor

Renee

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bathrooms were in horrible shape. The bottom of the shower tub was badly stained and the shower tile was in horrible shape. For two nights the fire alarm went off at exactly 2:27am. In both cases, a false alarm but imagine trying to go back to bed after that. It was a horrible experience. Also, there was no cellular internet in area so once you left hotel, you lost connectivity until you got to the road. The staff was nice though and the bed was comfortable.
Stayed 2 nights in Jun 2023

8/10 Good

Pernell

Stayed 2 nights in Jun 2023

8/10 Good

Margaret

Stayed 2 nights in Jun 2023

8/10 Good

Kelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

MARY

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was so comfortable and with a contemporary style.It had all the amenities that you would need. Exceptionally clean. The manager and receptionist were so very helpful. The pool area is very clean and you can even barbecue outside. I highly recommend staying here.
Stayed 1 night in Jun 2023

10/10 Excellent

kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Super Friendly staff upon check in. Rooms were clean and beds a re comfy. Pool area is nice.
Stayed 2 nights in Jun 2023

6/10 Okay

Toni

Stayed 2 nights in Jun 2023

6/10 Okay

Troy

Stayed 2 nights in Jun 2023

8/10 Good

Toylonda

Liked: Cleanliness, property conditions & facilities
Property is cool. Front desk lady was nice. Bed was comfortable and there is a laundry center on site where you can wash clothes for free.
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Janice

Stayed 1 night in May 2023