Ratings based on 1,476 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
I had an encounter with an unprofessional receptionist but the manager made things right
Comment from Hotel Management
Mar 27, 2015 by Rob, Hotel Management
We're truly sorry we got off on the wrong foot with the encounter with the agent but thrilled it was a positive ending. Thanks again for joining us and please come back so we can show you a great stay start to finish.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Nice hotel attentive staff

Posted Mar 22, 2015
The hotel was centrally located in west LA close to UCLA. Easy to get to.
Comment from Hotel Management
Mar 27, 2015 by Rob, Hotel Management
Appreciate it and we hope you make it back soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Lovely hotel and staff

Posted Mar 9, 2015
Pros: The staff and the hotel it's self was in great condition
Cons: Nothing
Location: Close to shops and restaurants. On a main road and easy to navigate to the tourist attractions.
Loved staying here - the staff really make this place special, they were very helpful and made our trip to Los Angeles great. Their recommendations for places to go and restaurants were spot on!
Comment from Hotel Management
Mar 27, 2015 by Rob, Hotel Management
Thank you, we love them too! It's a very special group of people who works here and we're extremely grateful for what they do for you (and us)!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Palm Springs, CA

Malibu Alternative

Posted Feb 27, 2015
Overall a nice hotel with bad beds. Nice, informative staff. Morning coffee on tap in the lobby. Located in good section of Los Angeles.
Comment from Hotel Management
Mar 6, 2015 by Ian, Hotel Management
Thank you very much and we're sorry about the issue you had with our beds! I hope you had a chance to mention it on the way out so we could address that specific room. Appreciate it once again and please come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2015
Great location. Nice modern decor. Great bar and restaurant.
Comment from Hotel Management
Mar 6, 2015 by Ian, Hotel Management
Appreciate it and please come back soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

Lower quality food.

Posted Jan 7, 2015
Friendly. Very helpful staff however understaffed at the front desk.
Comment from Hotel Management
Jan 26, 2015 by Ian, Hotel Management
Thanks for your feedback and our apologies for the challenges with the desk. We've got a full team so it may have been bad timing. Nonetheless, we're truly sorry that it impacted your stay! Please come see us again and we expect you'll be very pleased.
Comment from Hotel Management
Jan 26, 2015 by Ian, Hotel Management
Thanks and come see us again!
1 out of 5
by A verified travelerfrom new york ny

Posted Jan 4, 2015
We didnt get to redeem our karma points because we booked through expedia. This hotel says 4 stars but there are no frills - bathroom door was damaged, no remote for tv, no vent for shower. Coffee bar ends at 9am which is way too early if you are on holiday. Wine hour is strictly 5-6 which again, whose going to be around during LA rushhour. Overall not 4 stars.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Good hotel

Posted Jan 3, 2015
Pros: location and fashion
Location: Westwood. UCLA to visit. Beverly hills is very close. Santa Monica is not bad idea to go from here.
It is good hotel if you are going to go Westwood. It is working distance. Also it is close to Beverly hills.
Comment from Hotel Management
Jan 6, 2015 by Robert, Hotel Management
Thanks so much, we appreciate your recognizing the great location of our hotel. It's close to the beaches of Santa Monica, Venice and just 20 minutes to West Hollywood!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arlington, VA

Great hotel - great neighborhood

Posted Dec 31, 2014
Pros: Location.
Cons: Water issues.
Location: Westwood - near UCLA and Santa Monica. Very nice location
Hotel was very nice in an upscale neighborhood. Problem with water staying hot however. For a hotel of this caliber, I expected better. Room service was very good.
Comment from Hotel Management
Jan 6, 2015 by Robert, Hotel Management
Thanks very much! We'd not heard of major issues with our hot water. It may have been a temporary or isolated issue but do want to apologize for the impact it had on your stay. Hopefully you get a chance to come back soon and see the experience we can really deliver.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muy bien ubicado en una zona muy exclusiva

Posted Dec 30, 2014
Pros: Las habitaciones son muy comodas, las camas deliciosas para descansar...con buenos colchones y ricas almohadas! El personal atento y siempre amable!!
Location: La ubicación es muy buena y de facil acceso, esta cerca de zonas comerciales, cerca de Santa Monica y de otras zonas turisticas.
Excelentes instalaciones y personal muy amable, definitivamente lo recomiendo y volvería a hospedarme.
Comment from Hotel Management
Jan 6, 2015 by Robert, Hotel Management
Muchas gracias y por favor regrese pronto.