Thank you for highlighting the convenience of our location to downtown Belfast. We're delighted to know that our hotel's central location added to the enjoyment of your stay.Being situated close to downtown attractions makes it easier for our guests to explore and experience all that Belfast has to offer. We hope you had a wonderful time exploring the city, and we look forward to welcoming you back for another convenient and enjoyable stay at Holiday Inn Belfast City Centre.Warm regards,Matthew TaylorNight ManagerHoliday Inn Belfast City Centre

Thank you very much for your excellent rating! We are delighted to hear that you had a wonderful experience during your recent stay at Holiday Inn Belfast City Centre. Your feedback means a lot to us, and we are thrilled that you were completely satisfied with your stay.Ensuring that our guests have a comfortable and enjoyable experience is our top priority, and we are pleased that we were able to meet your expectations. Your satisfaction is a great source of motivation for our team to continue delivering exceptional service to all our guests.Should your travels bring you back to Belfast, we would be delighted to welcome you once again to Holiday Inn. If there is anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for sharing your feedback following your recent stay with us at Holiday Inn Belfast City Centre. We are delighted to hear that you had a nice stay and found our staff to be lovely.We apologize for any inconvenience caused by the issue with the heating in your room. Our team is committed to ensuring that any concerns or challenges our guests encounter are addressed promptly and efficiently. We are pleased to hear that our team was able to resolve the heating problem quickly for you, allowing you to continue enjoying your stay comfortably.Your satisfaction is of the utmost importance to us, and we appreciate your understanding and patience as we worked to resolve the issue. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back to Holiday Inn Belfast City Centre in the future for another enjoyable stay.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you ever so much for your wonderful feedback following your recent stay at Holiday Inn Belfast City Centre. Your kind words truly make our day!We are thrilled to hear that you found your experience with us to be absolutely fantastic, from the room to the food, and most importantly, the exceptional service provided by our staff. Ensuring our guests feel welcomed, comfortable, and well taken care of is our utmost priority, and it brings us immense joy to know that our team's friendliness and helpfulness contributed to your enjoyable stay.Your recommendation means the world to us, and we are delighted to hear that you would highly recommend our hotel to others. We take great pride in our prime location, which offers convenient access to Belfast's vibrant City Hall area and excellent transportation options, making exploring the city a breeze.Should your travels bring you back to Belfast, we would be honoured to welcome you once again to Holiday Inn. Until then, if there is anything more we can do to make your future stays even more memorable, please don't hesitate to reach out.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Hi Janet, Thank you for taking the time to leave us a review.We are delighted to see you had an enjoyable experience and that you particularly liked our central location!It was a pleasure having you stay with us and we hope to see you again on your next visit to Belfast.Kind Regards, Nicolle LGuest Relations Manager

Hi Ryan,Thank you for taking the time to leave a review about your recent stay at Holiday Inn Belfast. I am so pleased to see you had an enjoyable experience at our hotel.It was a pleasure having you and we hope to see you again on your next visit.Kind Regards, Nicolle LGuest Relations Manager

Dear Paul,Thank you very much for taking the time to share your feedback with us. We truly appreciate hearing from our guests, as it helps us continually improve our services.While we're glad to see that you had a positive experience overall, we're always striving to make sure every guest's stay is a perfect one. If there are any specific areas where you feel we could enhance our service or amenities, please do not hesitate to let us know. Your insights are invaluable to us.Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Holiday Inn Belfast City Centre soon!Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Hi Cara, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our location convenient and enjoyed the spacious, comfortable, and functional room. Our team takes pride in providing a peaceful environment, and we're delighted to know that you found the surroundings very quiet.Your kind words about our friendly staff mean a lot to us, as we strive to create a welcoming and hospitable atmosphere for our guests. We truly value your feedback and look forward to welcoming you back in the future.Kind Regards,Nicolle LGuest Relations Manager

Thank you for taking the time to share your positive feedback with us following your recent stay at Holiday Inn Belfast City Centre. We are delighted to hear that you found the room to be lovely and that your overall experience met your expectations.At Holiday Inn, we strive to provide each guest with comfortable and enjoyable accommodations, and it is wonderful to know that we succeeded in delivering on this promise during your visit. Your satisfaction is incredibly important to us, and we are thrilled that you had a pleasant stay with us.Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to ensure that your future stays with us are just as enjoyable.Thank you once again for choosing to stay at Holiday Inn Belfast City Centre. We look forward to welcoming you back soon for another delightful experience.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable for our staff to enter a guest's room without proper authorization, and we deeply regret any discomfort this may have caused you.Furthermore, we are sorry to hear about the issue with the bathroom sink not draining properly. Please rest assured that we have addressed this matter with our maintenance team to ensure it is promptly rectified.Your feedback is invaluable to us as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to exceed your expectations during your next visit to Belfast.Kind regards,MatthewNight Manager

Hi Charles,Thank you so much for your fantastic review! We're thrilled to hear that you found our hotel to be an excellent choice for your three-day visit to Belfast, especially appreciating the clean and central location. Providing a comfortable and convenient experience for our guests is our goal, and we're delighted we could contribute to your positive stay.We look forward to welcoming you back whenever your travels bring you to the city again!Kind Regards, Nicolle LoughranGuest Relations Manager

Thank you for choosing Holiday Inn Belfast City Centre for your recent stay, and for taking the time to share your feedback with us. We're delighted to hear that you had a brilliant stay with us.Ensuring our guests have a wonderful experience is our top priority, and we're thrilled that we succeeded in providing you with a memorable stay. If there's anything specific that made your stay exceptional or if there are any areas where we can improve, please let us know.We look forward to welcoming you back to Holiday Inn Belfast City Centre for another brilliant stay in the future.Warm regards,

Dear Guest,Thank you for choosing to stay at Holiday Inn Belfast City Centre and for sharing your wonderful feedback with us. We're delighted to hear that you had a fantastic experience during your stay.It's fantastic to know that our staff, especially Alice, provided you with exceptional service and assistance throughout your stay. We'll make sure to pass on your kind words to her and the rest of the team.We're pleased to hear that you found our family room great and well-equipped with everything you needed. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad we succeeded in meeting your expectations.Thank you for highlighting our great location, which made it convenient for you to explore the city and visit attractions within walking distance.We can't wait to welcome you back to Holiday Inn Belfast City Centre for another memorable stay.Warm regards,

Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our service to be of a high standard and that you enjoyed our clean and comfortable rooms. Providing exceptional service and maintaining cleanliness are among our top priorities, and we are thrilled that we could meet your expectations in these areas. We appreciate your support and hope to welcome you back for another enjoyable stay in the future.Warm regards,MatthewNight Manager

Hi Kiran, Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience with our staff.Our team takes great pride in providing exceptional service, and it's great to see that their efforts have made a positive impact on your stay. Once again, thank you for choosing our hotel, and we look forward to the pleasure of hosting you again in the future. Kind Regards, Nicolle LoughranGuest Relations Manager

Dear Taylor,Thank you very much for taking the time to leave us a fantastic 5-star rating! Your feedback means a lot to us here at Holiday Inn Belfast City Centre.We're thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to ensure that all our guests feel welcomed and have everything they need for a comfortable stay. It's wonderful to know that we succeeded in providing you with excellent service.We look forward to welcoming you back to our hotel in the near future.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Hi Jemma, Than you for your review.We really appreciate your great score and hope that we will have the opportunity to welcome you back again in the future.Kind Regards,Nicolle LGuest Relations Manager

Thank you for choosing Holiday Inn Belfast City Centre, and we appreciate your kind words about our staff. We're thrilled to hear that our team provided you with a wonderful and welcoming experience, creating a friendly environment during your stay.Ensuring our guests feel at home is a top priority, and we're delighted that we could contribute positively to your time with us. If there's anything specific you'd like to highlight or if there are areas where we can further enhance your experience, please feel free to share your feedback.We look forward to the pleasure of welcoming you back to Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful and enjoyed the amazing breakfast choices during your stay. However, we sincerely apologize for any inconvenience caused by the arrangement of the beds in your room.Your comfort is of the utmost importance to us, and we regret that the double bed setup did not meet your expectations. Please be assured that we take your comments seriously, and we will review our room configurations to ensure a more comfortable experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Best regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Dear David,Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us continually improve our services.We're delighted to see that your overall experience with us was positive. It's always gratifying to know that our efforts to provide excellent service are recognized and appreciated by our guests.At the same time, we also understand that there might have been areas where we could have done better to ensure a perfect five-star experience for you. Your feedback is invaluable in highlighting these areas, and rest assured, we will review your comments internally to see how we can further enhance our offerings.Once again, thank you for choosing to stay with us, David. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards,Matthew Night ManagerHoliday Inn Belfast City Centre

Hi Beverley, Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at our hotel. Being located next to a variety of restaurants and the bus centre definitely has its perks, and we're thrilled that our convenient location added to your experience.We hope to have the pleasure of welcoming you back in the near future. Kind Regards,Nicolle LGuest Relations Manager

Hi Leila, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff to be friendly and helpful, and that you enjoyed the excellent breakfast options we offer.We appreciate your kind words and look forward to welcoming you back on your next visit. Kind Regards,Nicolle LGuest Relations Manager

Thank you for taking the time to share your positive experience at Holiday Inn Belfast City Centre. We're delighted to hear that you found our property very comfortable and our staff lovely.It's wonderful to know that Jack on Reception stood out for his helpfulness and local area knowledge. We'll make sure to pass on your compliments to him.We appreciate your feedback and look forward to the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

I sincerely apologize for the unsatisfactory experience you had regarding the hygiene condition of the toilet bowl during your stay at Holiday Inn Belfast City Centre. Your feedback is deeply concerning, and I want to assure you that we take such matters seriously.I apologize for the false promise made by the reception regarding a staff member contacting you within a week. This does not reflect our commitment to providing prompt and effective resolutions. I understand your dissatisfaction, and we will address this internally to prevent such lapses in the future.Please accept our sincere apologies, and I appreciate your understanding. We value your feedback and look forward to the opportunity to make amends.Best regards,MatthewNight Manager

Thank you for sharing your positive feedback about the location of Holiday Inn Belfast City Centre. We're pleased to hear that you found it convenient for walking, being right by the train and bus station. It's great to know that parking your car was easy in the surrounding area.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for the perfect rating! We're delighted to hear that you had a fantastic experience at Holiday Inn Belfast City Centre. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back for another excellent stay in the future.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for taking the time to share your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay at Holiday Inn Belfast City Centre.It's fantastic to know that you enjoyed our excellent room, superb breakfast, and outstanding service provided by our staff. Your satisfaction is our top priority, and we're thrilled that we could meet and exceed your expectations.We truly appreciate your 5 out of 5 rating and your kind words. It was a pleasure to host you, and we hope to welcome you back for another memorable stay in the future.Best regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for sharing such a positive and detailed review of your stay at Holiday Inn Belfast City Centre. We're delighted to hear that you found our hotel to be in a fantastic location, providing easy access to the bus terminal and the city center.It's wonderful to know that our staff were great, helpful, and attentive, contributing to a positive overall experience. We're pleased that you enjoyed the variety and quality of our breakfast options, and that the bar/social area provided a comfortable space for both work and leisure.Your feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for taking the time to share your positive experience at Holiday Inn Belfast City Centre. We're delighted to hear that you found your room comfortable and clean, enjoyed the great breakfast, and appreciated the friendliness and helpfulness of our staff. It's also wonderful to know that our location added to the overall appeal of your stay.Your feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back on your future visits to Belfast.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Thank you for your kind words about our hotel and its great location. We're pleased to hear that you enjoyed your stay with us.However, we sincerely apologize for any inconvenience caused by noise from the neighboring room. Your comfort is important to us, and we understand the significance of a peaceful environment. Please rest assured that we will look into this matter to find ways to minimize such disturbances in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay.Thank you for choosing to stay at Holiday Inn Belfast City Centre.Best regards,MatthewNight Manager

Hi Jacqueline, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you have been a loyal guest and that your recent stay, especially on the occasion of your birthday, lived up to your expectations.We are delighted to know that our team made your birthday stay special and that you found our breakfast to be of great value. We strive to provide a clean and comfortable environment for all our guests, and we are delighted to hear that you were satisfied with the accommodations.Your continued support means a lot to us, and we can't wait to welcome you back in the summer.Thank you again for choosing to stay with us, and happy belated birthday!Kind Regards,Nicolle LGuest Relations Manager

Hi Deborah, Thank you so much for taking the time to leave us a fantastic 5/5 review! We truly appreciate your positive feedback and are delighted to hear that your experience with us met your expectations.It was a pleasure having you and we hope to see you again on your next visit to Belfast!Kind Regards,Nicolle LGuest Relations Manager

Hi there, Thank you for taking the time to share your recent experience with us. We sincerely apologise for the inconvenience you encountered during your stay, and we appreciate your valuable feedback.Firstly, we want to express our regret that the sofa bed in your initial room was broken, we genuinely were unaware of this issue. We understand the frustration this caused, especially arriving late at night with young children. We sincerely apologise for the inconvenience and the added stress of having to relocate rooms.It's important to note that not all of our sofa beds are automatically made up, as we sometimes use these rooms for double occupancy reservations. However, in this instance, it appears there was a miscommunication, and we failed to provide you with the standard level of service that we aim to deliver. We deeply regret any discomfort and inconvenience this may have caused you and your family.Regarding the free drinks vouchers, we are truly sorry that you were unable to utilize them due to the late hour and your children needing to sleep. We also regret that the bar was closed the next day when you checked out. This oversight falls short of the standard we strive to maintain, and we will review our procedures to ensure better alignment with our guests' needs in the future.Please be assured that we take your feedback seriously, and we will investigate the room allocation issue to understand why you were assigned a room that did not meet your requirements. We are committed to addressing and resolving these issues to prevent them from reoccurring.Once again, we sincerely apologise for the inconvenience you experienced. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Kind Regards,Nicolle LGuest Relations Manager

Hi Antonio, Thank you for taking the time to share your feedback and for giving us a score of 8/10! We appreciate your feedback and are pleased to hear that your overall experience was positive.We look forward to the opportunity to welcome you back and ensure an even more enjoyable stay in the future.Kind Regards, Nicolle LGuest Relations Manager

Hi Vladimir, Thank you so much for taking the time to leave us a fantastic 5/5 review! We truly appreciate your positive feedback and are delighted to hear that your experience with us met your expectations.It was a pleasure having you and we hope to see you again on your next visit to Belfast!

Hi Barbara, Thank you for sharing your experience with us, and we sincerely apologise for the lack of communication regarding your concerns. We appreciate your candid feedback and want to assure you that your comments have been taken seriously.We're pleased to hear that you found the hotel fresh, bright, and your room clean and comfortable. However, we are deeply sorry to learn about the disappointing dining experience you had. Your feedback about the dinner and dessert is valuable, and we apologise for any inconvenience caused.Regarding the refund for your meal, I want to assure you that we have requested it from Expedia on your behalf. I understand the frustration with the delay, and we will reach out to you again once we have confirmed the refund status.We appreciate your understanding and thank you for bringing this to our attention. We take all guest feedback seriously and will use this experience to improve our service. If there's anything more we can do to address your concerns or make it up to you, please feel free to reach out to us.We hope to have the opportunity to welcome you back and provide a more positive experience in the future.Kind Regards,Nicolle LGuest Relations Manager

Hi Emma, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff to be friendly and that you enjoyed the breakfast choices. It's wonderful to know that your room met your expectations, with cleanliness and a comfy bed being highlights of your stay.Your recommendation means a lot to us, and we would be delighted to welcome you back for another stay in the future.Kind Regards,Nicolle LGuest Relations Manager

Hi Stephen, Thank you for sharing your feedback. We're delighted to hear that you had an easy check-in experience, found the room spacious, and enjoyed our perfect location.Your positive comments are greatly appreciated, and we're thrilled to have contributed to your positive experience. Should your travels bring you back to the area, we hope to have you again for another pleasant stay.Kind Regards, Nicolle LoughranGuest Relations Manager

Hi David,Thank you so much for your kind words and for taking the time to share your positive experience! We are thrilled to hear that you had a great stay and found our staff to be helpful and a credit to the Holiday Inn!We look forward to welcoming you back on your future travels.Happy New Year!

Hi Sarah, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our location very convenient in terms of transport, food, and pubs.We appreciate your feedback and look forward to welcoming you back on your next visit.Kind Regards, Nicolle LGuest Relations Manager

Thank you ever so much for taking the time to share your glowing 5-star review. We are absolutely delighted to hear that your experience at Holiday Inn Belfast City Centre exceeded your expectations.It is always our utmost priority to provide exceptional service, and it brings us immense joy to know that our efforts have left a positive impression on you. Our team takes great pride in delivering a memorable stay, and your kind words serve as a fantastic motivator.We appreciate your recognition of our commitment to guest satisfaction, and we look forward to welcoming you back for another outstanding visit. If there is anything specific that stood out during your stay or any additional feedback you'd like to share, please feel free to let us know.Once again, thank you for choosing Holiday Inn Belfast City Centre.Warm regards,MartinaNight Assistant ManagerHoliday Inn Belfast City Centre

Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had an enjoyable experience, and we appreciate your generous rating of 8 out of 10.It's always rewarding for our team to know that their efforts contribute to our guests' satisfaction. We're thrilled that you found our services and facilities to your liking. Your positive comments serve as motivation for us to continue delivering the high standards of service that our guests deserve.Should your travels bring you back to Belfast, we look forward to the opportunity to welcome you again and provide you with another memorable stay.Thank you for choosing Holiday Inn Belfast City Centre.Best regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you so much for taking the time to share your delightful 5-star review! We are thrilled to hear that your stay at Holiday Inn Belfast City Centre was a memorable one.It's always gratifying for us to know that our guests appreciate the efforts we put into making their experience exceptional. Our team takes great pride in providing top-notch service, and it's wonderful to see that reflected in your positive feedback.We hope to have the pleasure of welcoming you back on your next visit to Belfast. If there's anything specific that stood out during your stay or any way we can further enhance your future visits, please do let us know.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Thank you for taking the time to share your recent experience with us. I am genuinely sorry to hear about the disturbance caused by the generator noise outside your window. Please accept my sincere apologies for any inconvenience this may have caused during your stay.I would like to clarify that the generator noise is external to the hotel, and unfortunately, it is not within our control to resolve it. However, I understand how disruptive it can be, and I am sorry that we weren't able to communicate this more effectively during your stay.Your feedback is crucial to us, and we appreciate you bringing this to our attention. If your travels bring you back to Belfast, I would personally ensure that your next stay with us is more enjoyable.Thank you for your understanding, and we hope to have another opportunity to welcome you in the future.Warm regards,MatthewNight ManagerHoliday Inn Belfast City Centre

Hi Catherine, Thank you for your review, we really appreciate your 5* rating. It was a pleasure having you stay with us and we hope to see you again on your next visit to Belfast!Kind Regards,Nicolle LGuest Relations Manager

Hi Dennis, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our staff to be both smart and friendly. Providing exceptional service is our top priority, and your positive feedback is truly appreciated.We look forward to the opportunity to host you again in the future. Thank you for choosing our hotel for your stay!Kind Regards, Nicolle LGuest Relations Manager

Hi Yvonne, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be very good, and we appreciate your positive comments about our efficient staff.We apologise for any inconvenience caused by the slow draining from the sink and shower. Please be assured that we will address this issue promptly to ensure a more comfortable experience for our guests.We understand that external noise can be disruptive, and while we cannot control noise from outside the hotel, we appreciate your understanding. We will, however, look into ways to minimise disturbances within the hotel, such as guests in corridors, to create a more peaceful environment.Your input is valuable to us, and we thank you for highlighting both the positive aspects of your stay and areas for improvement. We are committed to providing a great experience for our guests, and your feedback helps us achieve that goal.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future!Kind Regards, Nicolle LoughranGuest Relations Manager

Hi Theresa, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our staff, especially Amy, made a positive impact on your stay. It's fantastic to know that Amy's efficiency and stellar service contributed to your overall satisfaction.We will make sure to pass on your kind words to Amy and the rest of the team. Your feedback serves as a great motivation for our staff, and we truly appreciate your recognition of their helpfulness.Thank you once again for choosing us, and we can't wait to host you again soon!Kind Regards, Nicolle LGuest Relations Manager

Hi Anthea, Thank you so much for your 10/10 score on your recent review of our hotel! We are truly delighted to hear that you had such a positive experience during your stay.Thank you once again for choosing our hotel, and we can't wait to host you again soon!Kind Regards, Nicolle LoughranGuest Relations Manager

Dear Caoimhe, Thank you for taking the time to share your experience with us. We greatly appreciate your kind words regarding our reception staff.It's wonderful to hear that you observed our team handling a challenging situation with professionalism. Dealing with difficult circumstances can be demanding, but we strive to maintain a high level of service even in such situations.We understand the importance of providing a positive and welcoming environment for all our guests, and we're grateful for your recognition of our team's efforts.We appreciate your and hope to have the opportunity to welcome you back again in the future!Kind Regards,Nicolle LGuest Relations Manager