Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Could be fantastic, but let down by cleanliness.

Posted Sep 3, 2014
Pros: Location, hotel staff, breakfast options, decor/upkeep in the main areas of the hotel
Cons: Cleanliness
I stayed last weekend with my sister and up until we arrived in our room we were very happy. Hotel reception were incredibly friendly and helpful and the lobby/lift/hallways of the hotel were all in excellent condition and clean. However, our room left a lot to be desired - it looked as if the carpet hadn't been hoovered properly, the bathroom (whilst decorated lovely) was also unclean. The shower had grime in it, e.g. it needed a good scrub. Unfortunately, we noticed the grimy shower after settling in and turning on the shower etc. and neither of us mentioned the general cleanliness until later in the day - and therefore it was probably too late to complain. We had breakfast both mornings that we stayed and it was fantastic - a great selection of food and all tasty! We also went to the bar and had a cocktail one evening and we had no problems there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Listing and staff.

Posted Aug 30, 2014
Great hotel and the staff are friendly and always helpful.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from London

smart hotel in a great central location

Posted Aug 14, 2014
centrally located, nicely done, modern interior with spacious rooms
5 out of 5
Recommended
for Couples
by A verified traveler from Michigan

Excellent stay at the Fitzwilliam

Posted Aug 13, 2014
Pros: Philip - very friendly and knowledgeable in the area.
Location: Belfast Grand Opra House, castles, giants causeway, coastal drive.
Very close to the Playhouse, Philip was excellent in offering recommendations in the area and setting up activities.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful hotel in central location

Posted Aug 10, 2014
Pros: Beautiful large room with all the amenities.
Location: Centrally located and walking distance to the City Hall, Linden Library, Victoria Square, Belfast Cathedral and Grand Opera House.
Traveling solo, it was a welcome treat to stay in this fine hotel with a large room and modern facilities. The staff members were all accommodating.
3 out of 5
by A verified traveler

Not 4*

Posted Aug 10, 2014
Location: Location great
Staff pleasant especially Phillip the concierge. Everything was ok just not as seamless as would be expected from 4*. Not enough coat hangers, no cafetiere in bedroom, minimal toiletries in bathroom not enough for 2 people each to bathe or shower. Everything was sorted but the regular phone calls to housekeeping/reception were a nuisance. Room was clean and comfortable. Breakfast staff very pleasant but breakfast buffet was average. Cooked breakfast was good. Everything was an overall just ok . We are regular hotel users though not often in belfast and will probably try another hotel next time, possibly a near neighbour.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Excellent location with exceptional staff.

Posted Aug 5, 2014
Pros: Room upgrade received for minor inconvenience. Customer service was exceptional.
Cons: Nothing from our experience.
Location: Great location in downtown with great access to hop-on/hop-off bus, as well as the bus station.
Very pleased with hotel rooms and very helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newfoundland, Canada

Great Location

Posted Aug 1, 2014
Pros: Location. Rooms were comfortable.
Cons: Everything met our standards.
Location: An easy walk to everything we were looking for. Hop On Hop Off tour bus was close. Great shopping in the area. Fantastic restaurants very close.
Hotel was very clean, rooms were comfortable. Staff were helpful and knowledgeable. Location was very central, close to all we were interested in. Shopping was convenience, great restaurants in the area and it was close to all bus tours, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler from Downpatrick

Short break

Posted Jul 28, 2014
My wife and I booked two nights in the Fitzwilliam hotel for a relaxing break before our baby is born. Relaxing was exactly what we got. The staff at reception were very friendly and from the minute we checked in we knew we were going to enjoy it. The room was excellent. Very modern and spacious, with a large bathroom. The bed was massive and very comfortable. We had dinner in the restaurant on the second night which was superb. The food was excellent. I had the rack of lamb and my wife had the duck. Both very tasty. There was a nice atmosphere in the restaurant. Very laid back. I fancied a couple of pints after dinner and headed for the bar. The bar staff were really friendly and went to great lengths to make some virgin cocktails for my wife. We will definitely be staying again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Must be 1 of the best hotels ive stayed in Belfast

Posted Jul 21, 2014
Pros: luxury rooms, friendly/helpfull staff
Cons: Nothing
Location: Central for all amenities and close to where i needed to be
From check in until check out complete comfort staff on front desk were very friendly along with porter the room was amazing massive king size bed along with shower and a very deep bath to soak in. I will be definatly booking again for next year