Ratings based on 140 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Edmond, OK
wonderful city center hotelPosted Jul 6, 2015
Our family vacation was made even better while staying at this hotel. Everything was just perfect from the hotel, staff, location, food, etc. Definitely planning a return stay!
for Everyoneby A verified traveler from Wilmslow
Belfast finest hotelPosted Jun 15, 2015
Fantastic hotel. The main hall is stunning. The staff were professional,polite and caring. We could not of picked a better hotel in Belfast. Would recommend it to anybody.
for Everyoneby A verified traveler from Christchurch, Dorset
Best in BelfastPosted May 19, 2015
Great location for Belfast night life, business and sight seeing. Great jazz bar, casual bar and formal restaurant. Super friendly staff. We will return.
for Everyoneby A verified traveler from Essex
Posted Apr 26, 2015
Location: In the heart of Belfast city. Walking distance to shops bars and restaurants.. Stayed 2 nights could easily have stayed longer
A hotel full of character The staff are friendly but professional.. a credit to the Hotel
for Everyoneby A verified traveler from wigan England
City Center hotel.Posted Apr 20, 2015
Nice friendly staff. Very helpfull. Great choice of bars. Lovely Victorian room. Sauna with glass windows was novel & jacuzzi on the roof. Very opulent building.
for Everyoneby A verified traveler from Belfast
Treated Like Royality!Posted Apr 13, 2015
Pros: Everything but the staff make the biggest difference - an exceptional set of people. We did not meet one staff member who did not give 150%!
Cons: Absolutely nothing
Location: There is lots to do nearby - you are within walking distance to Victoria Square shops, bars and restaurants, The Titanic Quarter, The Odyssey Arena et
I stayed at this hotel for one night only with my husband and 2 teenage children and was blown away by not only the facilities but the staff and service. We were treated like royality from arrival to check out and nothing was too much bother. We had an issue with our television and while Peter (excellent staff member - cannot rate him highly enough) tried his hardest to fix it, this was not to be but on check out the Manager left a note to give us her personal email address to book any future bookings through her and she would give us a discount to make up for our inconvenience.
for Familiesby Lynda from Sevenoaks
Would not returnPosted Apr 8, 2015 on Hotels
We wanted to spend a night in Belfsst as part of our trip. I chose this hotel as it looked exactly what we needed - a bit of luxury. The hotel was beautiful, the room lovely. But was really, really disappointed with breakfast. We waited 10-15 minutes for a table (no drinks or menus) and another 20-30 minutes after we were seated before breakfast arrived (which was nice). Not impressive at all especially as I had a young, hungry daughter so I left feeling rather annoyed instead of relaxed and spoiled.
for Couplesby Nicola
Posted Mar 23, 2015 on Hotels
for Getaway With Friendsby A verified traveler
Amazing building but noisyPosted Mar 13, 2015 on Hotels
Our room was located in the older section of the hotel and unfortunately located opposite a bar/ nite club so while I went away for a break to get some rest I was woken at 2am with the noise of the patrons leaving bar opposite who decided to hang about for sometime , then at 8am I was woken again by the sound of beer barrels being rolled across the street during delivery to the venue opposite.
for Couplesby Paul from Newtownabbey
Very enjoyable Merchant Hotel stayPosted Mar 11, 2015 on Hotels
The hotel was beautiful and we stayed in the older section of the hotel which was really nice. The staff were very friendly without being overbearing which can happen in some other hotels of a similar standard. Overall very enjoyable stay and will stay again in the future.