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Reviews of Mont-des-Pins Dennenheuvel

3 out of 5
Mont-des-Pins Dennenheuvel
Mont-des-pins 100, Durbuy

Reviews

8.2

Very Good

Rating 10 - Excellent. 71 out of 202 reviews" "
Rating 8 - Good. 96 out of 202 reviews" "
Rating 6 - Okay. 20 out of 202 reviews" "
Rating 4 - Poor. 12 out of 202 reviews" "
Rating 2 - Terrible. 3 out of 202 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chantal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BELGIUM 2023
Amazing venue, very welcome after a long journey in the relentless rain! The centre is extremely comfortable, the staff is very friendly and the accommodation spotless and so comfortable.
Stayed 1 night in Oct 2023
Response from Reception on Nov 15, 2023
Thank you :)

8/10 Good

Dave

Stayed 4 nights in Jul 2023
Response from Mont-des-Pins on Aug 8, 2023
Bedankt voor uw mening.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, many playing activities and fitness outside. Great terrace. Amazing stay.
Stayed 1 night in Jul 2023
Response from Colin Lagasse on Jul 10, 2023
Thank you !

10/10 Excellent

MEhtap

Stayed 1 night in Feb 2023
Response from Colin on Feb 20, 2023
Merci !

8/10 Good

Steven

Stayed 1 night in Jun 2022
Response from Colin on Jul 26, 2022
Merci

10/10 Excellent

Sanley

Stayed 2 nights in Apr 2022

8/10 Good

Colm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mont des Pins
Our stay was very good. The only issue was that our room was a little small for three people
Stayed 2 nights in Feb 2021

8/10 Good

Jose Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Colin on Nov 6, 2020
Thanks

8/10 Good

Colm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belgian Ardennes
Nice hotel with good rooms for families
Stayed 4 nights in Jul 2020
Response from Colin on Jul 11, 2020
Merci !

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the first property I’ve ever been to, that didn’t have air conditioning. The staff I spoke to clearly explained that air conditioning is not normally needed, which I totally understand. I opened a window, a cool breeze came through, and I slept well. Great hotel, great staff. I would definitely stay here again.
Stayed 1 night in Aug 2019
Response from Colin on Mar 19, 2020
Thank you !

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi poor service bathroom was dirty horrible parking room was cheap but food and drinks were expensive shared refrigerator with other guests
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Moana

Disliked: Staff & service
Difficult to find.
We had a very difficult time finding the hotel and the few staff that were around we not very helpful. Not sure if this place is more for large groups or what.
Stayed 1 night in Jun 2019

4/10 Poor

NIKOLAOS

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Strange experience
It was a strange experience. The surrounding area was very nice. The hotel has good infrastructure. The service is so-so. We arrived late in the evening around 20.30and there was no 24 hour reception. They had an envelope with the key for the room. I went to the room and was not cleaned. It was in the condition from the previous guests. Hard to sort out this situation when there is no reception. WiFi is only at the lobby but it is really slow almost is not working. Breakfast is at 14 € but you do not feel the freedom to eat as much as you want despite the fact that is buffet. I make a sandwich for after breakfast and they complaint to me which I think is unacceptable for 14€ breakfast. Revision of prices and efficiency of services will make the hotel way better.
Stayed 1 night in Apr 2019
Response from Direction on Apr 18, 2019
Dear, We very much regret that your experience wasn't positive in Mont-des-Pins. However we would like to react to some points : - Mont-des-Pins is not a hotel, it is a vacation center. The reception indeed closes at 8PM on Friday. For every guest that comes after that time we contact them individually in order to give them the procedure. - The room you were given at check-in was not clean and once again we'd like to apologize for that. This is due to a miscommunication and it shouldn't happen. Our collegue in the bar quickly found a solution for you and gave you the keys of the room that initially was booked for you. - Breakfast is a nice varied buffet with warm and cold products. You arrived after 10AM on the 1st day. Our collegue let you in despite the fact it was over. She had begun to settle for the next day. In any hotel and center in the world the customers are not authorized to use products of the breakfast buffet in order to prepare own lunch packet. Our staff decided to let you know it on the 2nd as they saw you prepare several slices of bread. Mont-des-Pins offers the possibility of getting a lunchpacket prepared by our staff. Kind regards.

10/10 Excellent

Davy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Not stayed there for long but the area is very nice over there and enough to do.
Stayed 1 night in Jan 2019

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet get away....
A last-minute get away to the Durbuy area. Beautiful scenery and a hotel room that had a beautiful view of the tree line and was immaculate. Reception was very helpful. Easy access to Durbuy and surrounds. --> Oh for a coffee/tea maker in the room.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a relaxing ambience
It's a nice hotel for the price. The location is good if you have a car. The breakfast is okay but a bit expensive. The beds (bunk beds for the kids) don't work for everyone.
Stayed 1 night in Aug 2017
Response from Manager on Sep 11, 2017
Thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
great family weekend
great hotel to go with kids!!

6/10 Okay

ROBERT

Liked: Cleanliness, staff & service, room comfort
This was for the 82nd airborne remembrance march so there was a group of 7 of us. The wifi is not in the rooms, only in the lobby. So any time any of us needed to contact home we were in the lobby, it wasn't very convenient.

10/10 Excellent

Rich, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable
Good place to stay with family and pets. Close to busy town but away for guiteness and kids to run around outside. Definitely on our return list. Thanks to great staff.

10/10 Excellent

David, Cwbran, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel for Spa Formula 1
The hotel seems quite new and is very nice. It is difficult to find as it is not actually in Durbuy. The rooms are large and very well furnished, although nowhere to hang (Wet) clothes. Your clothes always get wet in Spa. Good breakfast on offer, but it does not open till 8.00am. Missed it on race day as needed to leave earlier. The hotel is 60 minutes drive from the circuit through lovely countryside. Durbuy itself is lovely. A selection of super restaurants set around a large courtyard area. Good prices an lovely food. A far cry from the chips and mayo offered at the track. Very good value and a place we will certainly return to.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, UK

Liked: Cleanliness, property conditions & facilities
Functional but far from luxurious
Room was a twin with a bunk bed. Rooms were clean and functional but far from luxurious. Location was scenic but some way from places to eat. Our experience with the in-house restaurant was not good, the waiter did not speak English, nor was the menu in English and food was not to our liking.

10/10 Excellent

Gino

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heel vriendelijk personeel. En doen hun best om Nederlands te spreken
Stayed 2 nights in Jan 2024
Response from Receptie on Jan 21, 2024
Dank u vriendelijk en tot binnenkort :) Met vriendelijke groeten

6/10 Okay

Eric

Stayed 2 nights in Jan 2024
Response from Reception on Jan 21, 2024
Merci d'avoir pris le temps de nous noter sur Expedia. En espérant vous réaccueillir très prochainement! Belle journée à vous,Cordialement,

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Colin Lagasse on Jan 8, 2024
Merci !

8/10 Good

vanderose

Stayed 1 night in Dec 2023
Response from Colin Lagasse on Jan 8, 2024
Merci !

10/10 Excellent

frank

Stayed 1 night in Nov 2023
Response from Reception on Nov 15, 2023
Dank u ! Merci ! Thank you ! :)

4/10 Poor

Alexia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Le cadre est très joli et le personnel fort aimable, par contre l’isolement des chambres est minime, on entend tout du couloir, les enfants qui courent et crient à partir de 6:30-7h en continu pendant 1h30, c’est pénible et ça empêche de se ressourcer comme attendu dans un cadre pareil.
Stayed 2 nights in Oct 2023
Response from Reception on Nov 15, 2023
Merci pour votre commentaire. Nous sommes désolé de lire votre commentaire. Effectivement, nous sommes un Domaine de vacances qui pendant la basse saison offre l'opportunité à des écoles de venir profiter d'un séjour en pleine nature. Dans ce cas, nous mettons un point d'honneur à toujours prévenir nos clients de la présence de beaucoup d'enfants ainsi que de proposer un upgrade ou d'autres alternatives afin de pouvoir se ressourcer en toute tranquillité! Nous espérons pouvoir vous réaccueillir très prochainement :)

8/10 Good

Bryan

Traveled with partner
Liked: Amenities
Stayed 2 nights in Aug 2023

2/10 Terrible

Cicely

Stayed 1 night in Aug 2023

10/10 Excellent

Naima

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mont-des-Pins on Aug 8, 2023
Bedankt voor uw mening.

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Colin Lagasse on Jul 31, 2023
Merci

8/10 Good

Bruno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 3 nights in Jul 2023
Response from Colin Lagasse on Jul 25, 2023
Merci

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Colin Lagasse on Jul 12, 2023
Merci

8/10 Good

jean michel

Stayed 1 night in Jul 2023
Response from Mont-des-Pins on Jul 9, 2023
Cher Monsieur,Nous vous remercions chaleureusement pour votre évaluation. Nous espérons pouvoir vous accueillir très bientôt.Bonne journée,Sophie

8/10 Good

s.p.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hele mooie plek, prachtig natuur. Het is ook een accommodatie voor grote groepen wat soms wat geluidsoverlast kan veroorzaken en accommodatie heeft geen airco. verder prima verblijf het personeel is heel behulpzaam en vriendelijk.
Stayed 3 nights in Jun 2023
Response from Colin on Jul 3, 2023
Dank u

8/10 Good

Will

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Colin on Jul 3, 2023
Merci,

8/10 Good

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prachtige locatie midden in de natuur, super vriendelijk personeel mooie kamers, en een uitstekend ontbijt mss een kleine tip een mini koelkast in de kamer of een frisdrank automaat in de lobby zou zeker handig zijn maar voor de rest is deze Leuke gezellige hotel zeker de moeite waard wij komen gegarandeerd nog is terug bedankt voor het leuke verblijf ons verlengd weekend was dankzij jullie goede service meer dan geslaagd
Stayed 3 nights in May 2023
Response from Colin Lagasse on May 22, 2023
Waw, dank u voor deze mooie feed-back ;)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöne Gegend.
Stayed 1 night in Mar 2023
Response from Colin on Apr 16, 2023
merci

10/10 Excellent

fabien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Colin on Apr 16, 2023
Merci

10/10 Excellent

STEPHANE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Colin Lagasse on Mar 1, 2023
Merci !

4/10 Poor

Leoniek

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres non séjours tres belle chambre tres beau cadre
Stayed 1 night in Jan 2023
Response from Colin Lagasse on Jan 30, 2023
Merci

8/10 Good

Wouter

Liked: Staff & service, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2022

8/10 Good

elodie

Stayed 1 night in Dec 2022
Response from Colin Lagasse on Dec 28, 2022
Merci

10/10 Excellent

Carla

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse de tout le monde. Merci beaucoup
Response from Colin Lagasse on Dec 23, 2022
Merci !

2/10 Terrible

Jacek

Disliked: Staff & service
Hotel einen Monat zuvor über Expedia gebucht, direkt nach dem Erhalt der Buchungsbestätigung festgestellt, dass die Buchung für den falschen Monat war. Daraufhin das Hotel gleich schriftlich kontaktiert mit der bitte um Stornierung. Leider keine Reaktion seitens des Hotels, auch weitere Nachrichten blieben unbeantwortet. Kontaktaufnahmen durch Expedia mit dem Hotel blieben ebenfalls fruchtlos. Da die Buchung nicht erstattungsfähig war, blieb ich auf den Kosten sitzen. Das ist sehr ärgerlich, dass das Hotel auf keine Nachricht reagiert hat und auch von seitens Expedia hätte ich mehr Hilfestellung erwartet.
Stayed 1 night in Oct 2022
Response from Colin Lagasse on Dec 23, 2022
Bonjour,Nous avons pourtant essayé de vous contacter mais le numéro de téléphone que nous avions n'était pas correct (n anglais). Lorsque vous choisissez de réserver via un opérateur externe (Expedia ici), pourquoi en vouloir à l'hôtel ? En réservant en direct, nous aurions eu la possibilité de vous aider...

8/10 Good

L.E.M.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022