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Reviews of Metropol Palace Belgrade

5 out of 5
Metropol Palace Belgrade
Bulevar kralja Aleksandra 69, Belgrade

Reviews

8.8

Excellent

Rating 10 - Excellent. 358 out of 609 reviews" "
Rating 8 - Good. 157 out of 609 reviews" "
Rating 6 - Okay. 47 out of 609 reviews" "
Rating 4 - Poor. 24 out of 609 reviews" "
Rating 2 - Terrible. 23 out of 609 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yixin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 1 night in Apr 2024
Response from Katarina Radic, Guest Relations Manager on Apr 16, 2024
Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 Excellent

Sretenka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my seventh stay at this hotel and experience experience has always been fantastic! Keep up the good work.
Stayed 1 night in Mar 2024
Response from Katarina Radic, Guest Relations Manager on Mar 28, 2024
We would like to thank you for taking the time to share your experience, following your recent stay with us. I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them. We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Warmest regards,

10/10 Excellent

sung il

Liked: Cleanliness, staff & service, property conditions & facilities
it was very affordable
Stayed 2 nights in Mar 2024
Response from Katarina Radic, Guest Relations Manager on Mar 19, 2024
Dear Sung iL, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,Katarina Radic

10/10 Excellent

Kostas, Lincolnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying there.
Stayed 1 night in Mar 2024
Response from Katarina Radic, Guest Relations Manager on Mar 12, 2024
Dear Kostas, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards,

10/10 Excellent

Valeriia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Katarina Radic, Guest Relations Manager on Feb 13, 2024
Dear Valeriia, We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Warmest regards,

10/10 Excellent

Vladeta, San Francisco

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent fitness center and spa services.
Stayed 5 nights in Jan 2024
Response from Katarina Radic, Guest Relations Manager on Feb 13, 2024
Dear Vladeta, We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.Warmest regards,

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my fourth visit in the last 3 years and Metropol did not disappoint. Especially its service staff.
Stayed 7 nights in Jan 2024
Response from Katarina Radic, Guest Relations Manager on Jan 23, 2024
Dear Alexander, We are delightful to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us, and departed with so many great memories.I am so pleased you had a comfortable overall experience and were looked after by our attentive team. They do take the greatest pride in going the extra mile to look after our esteem guests on every opportunity, to make sure that they enjoy every moment and it will be my pleasure to share your wonderful feedback with them.We hope that we will have the opportunity of welcoming you in the near future.

8/10 Good

Tomasz

Stayed 2 nights in Jan 2024
Response from Katarina Radic, Guest Relations Manager on Feb 8, 2024
Dear Tomasz, On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your feedback!Hope to see you again soon.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality
One of the nicest hotels ive ever had the pleasure of stopping in. Nothing was too much trouble for the staff. The bar was excellent the room was comfy and spacious, bathroom was perfect. Gym and spa equipment second to none. Would 1000000% recommend a stay here. Out of this world and unreal value for money 👏
Stayed 2 nights in Dec 2023
Response from Katarina Radic, Guest Relations Manager on Dec 20, 2023
Dear Paul, We are delightful to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us, and departed with so many great memories.I am so pleased you had a comfortable overall experience and were looked after by our attentive team. They do take the greatest pride in going the extra mile to look after our esteem guests on every opportunity, to make sure that they enjoy every moment and it will be my pleasure to share your wonderful feedback with them.We hope that we will have the opportunity of welcoming you in the near futureWarm Regards, Katarina RadicGuest Relations Manager

2/10 Terrible

Rotem

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Katarina Radic, Guest Relations Manager on Dec 20, 2023
We would like to thank you for your time sharing this review.We truly regret not having met your service expectations since the Metropol Palace Hotel team strives on sheltering different needs and wants of our esteemed guests in order to feel like home and be able to enjoy every moment.By contacting us personally or anyone from our team, whilst you are with us, it gives us the opportunity to intervene in making your experience smoother and allow us to offer a greater stay.Overall, we kindly request to be contacted since each experience is not identical. Guests have enjoyed every moment whilst other experiences gave us the opportunity to elevate a service or element.We would like to apologize for not meeting your expectations whilst staying with us and we sincerely hope that you will give us another opportunity to offer a better experience for you in the future.Best regards,

8/10 Good

stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Katarina Radic, Guest Relations Manager on Dec 18, 2023
Dear Stephen,On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your feedback!Hope to see you again soon.Warm Regards,

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Trip to Belgrade to watch City
The hotel is located on one of Belgrade's main streets, but a little away from bars and restaurants. Lobby area is great, as is the roof top bar. The one big issue I had was the the bedroom. For some reason you cannot have to thermostat lower than 22degC, which means the room is very warm and uncomfortable. Resulted in two poor nights sleep. Needs putting right that!!
Stayed 2 nights in Dec 2023
Response from Katarina Radic, Guest Relations Manager on Dec 18, 2023
Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.Warm Regards,

8/10 Good

Padmapriya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at the property. The hotel stands up to their start rating but this time couple things didn't work out. Room didn't have the working phone and also items were not replaced every day or the trash was not removed without asking them specifically.
Stayed 6 nights in Dec 2023
Response from Katarina Radic, Guest Relations Manager on Dec 18, 2023
Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.Warm Regards,

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2023
Response from Katarina Radic, Guest Relations Manager on Dec 18, 2023
Dear Andrew,Thank you for taking the time to leave such positive feedback following your visit at Metropol Palace Hotel. We are thrilled that everything exceeded your expectations! I will make sure your kind comments are shared with the team and we hope to welcome you back again soon.Best Regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Katarina Radic, Guest Relations Manager on Dec 18, 2023
Dear ______,We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.

10/10 Excellent

Milica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the rooms.
Stayed 1 night in Nov 2023
Response from Katarina Radic, Guest Relations Manager on Dec 18, 2023
Dear Ms. Milica,We would like to thank you for taking the time to share your experience, following your recent stay with us.I am so pleased that you had an excellent stay and you were looked after by our attentive teams. They do take the greatest pride in going the extra mile looking after our esteem guests and it will be my pleasure to share your kind feedback with them.We hope that we will have the opportunity of welcoming at Metropol Palace once more in the near future.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
Top class stay. Fantastic hotel in a great location. Clean and polished all around with a good choice of Clarins toiletries in the bathroom. Very much liked seeing the refillable bottles in the bathroom rather than miniature plastics. Breakfast was great with a wide choice of everything anyone might need. Wonderful having the spa onsite which we fully utilised. Courteous staff at reception and behind the bar. About a 15 minute stroll to Republic Square so a good location. Extremely clean and tidy throughout.
Stayed 2 nights in Nov 2023
Response from Katarina Radic, Guest Relations Manager on Nov 22, 2023
Dear Mr. Paul,We are delightful to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us, and departed with so many great memories.I am so pleased you had a comfortable overall experience and were looked after by our attentive team. They do take the greatest pride in going the extra mile to look after our esteem guests on every opportunity, to make sure that they enjoy every moment and it will be my pleasure to share your wonderful feedback with them.We hope that we will have the opportunity of welcoming you in the near future. Best Regards,

8/10 Good

Michael, Brisbane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Metropole is a grand hotel but slightly showing its age. That said the service from staff was very efficient and helpful
Stayed 2 nights in Oct 2023
Response from Katarina Radic, Guest Relations Manager on Nov 3, 2023
Dear Mr. Michael, Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. Allow us to express our appreciation for the good elements mentioning in your review and also for the elements which did not meet your expectations, as it will work as a driving force to elevate our services. Your helpful feedback is well taken and will be shared with the appropriate Department Heads for immediate review and improvement. We hope you will give us the opportunity to host you once again, when the travel brings you back to the area.

4/10 Poor

Dmitry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Katarina Radic, Guest Relations Manager on Nov 3, 2023
Dear Mr. Dmitry, Thank you for taking the time to share your review following your recent stay at Metropol Hotel Palace.We truly regret not having met your service expectations since the Metropol Palace Hotel team strives on sheltering different needs and wants of our esteemed guests in order to feel like home and be able to enjoy every moment. Please feel free to contact us directly, as constructive feedback empowers the team and works as a driving force towards our vision for an exclusive adult only escape that guarantees maximum luxury for a perfect stay.Warm Regards

6/10 Okay

Visnja

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Oct 20, 2023
Dear Visnja, Thank you for providing us with your feedback following your recent stay with us.It is with regret to know we have failed to completely fulfill your expectations, we sincerely hope we will have one another opportunity to redeem your opinion.Best regards,

4/10 Poor

Zeljko, old tappan

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Oct 12, 2023
Dear Zeljko,Thank you for providing us with your precious feedback, following your recent stay with us. It is regret to know we have failed to fulfill your expectations.We hope we will have one another opportunity of welcoming you where we could give our best to redeem your opinion and confidence in our hotel!Best regards,

8/10 Good

Amir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice property. The room service meal options felt a bit random and limited - I would have like to see more of a variety and more healthy options. The gym was very nice.
Stayed 4 nights in Oct 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Oct 12, 2023
Dear Amir,Thank you for providing us with your precious feedback, following your recent stay with us!All of your kind and constructive comments are much appreciated and valued.If the travel ever brings you back to the area, we would be pleased to welcome you once again!Best regards,

6/10 Okay

Vita

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Great Place to visit, but room service and housekeeping is absolutely bad
Stayed 8 nights in Sep 2023
Response from Katarina Radic, Guest Relations Manager on Oct 12, 2023
Dear Vita, Thank you for taking the time to share your extended review following your recent stay at Metropol Hotel Palace.Constructive feedback empowers the team and works as a driving force towards our vision for an exclusive adult only escape that guarantees maximum luxury for a perfect stay.We truly regret not having met your service expectations since the Metropol Palace Hotel team strives on sheltering different needs and wants of our esteemed guests in order to feel like home and be able to enjoy every momentRespectfully, we have taken the time to review each and every detail of your comments with our respective teams and sincerely hope that you will give us another opportunity to offer a great stay that meet your expectations in the near future.Warm Regards, Thank you for taking the time to share your extended review following your recent stay at Metropol Hotel Palace.Constructive feedback empowers the team and works as a driving force towards our vision for an exclusive adult only escape that guarantees maximum luxury for a perfect stay.We truly regret not having met your service expectations since the Metropol Palace Hotel team strives on sheltering different needs and wants of our esteemed guests in order to feel like home and be able to enjoy every momentRespectfully, we have taken the time to review each and every detail of your comments with our respective teams and sincerely hope that you will give us another opportunity to offer a great stay that meet your expectations in the near future.Warm Regards,

10/10 Excellent

Jun

Stayed 2 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Oct 30, 2023
Dear Jun, Thank you for providing us with your precious feedback, following your recent stay with us! It is with pleasure to know you enjoyed your stay and we hope we will have one another opportunity of welcoming you, as soon as the travel brigs you back to the area!Best regards,

4/10 Poor

Zeljko, old tappan

Stayed 6 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Oct 30, 2023
Dear Zeljko,Thank you for providing us with your feedback, following your recent stay at our hotel.It is with regret to know we have failed to meet up with your expectations.If the travel ever brigs you back, it would be our pleasure to welcome you once again and redeem your opinion and confidence in our hotel.Best regards,

8/10 Good

Noam

Business traveler
Stayed 3 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Noam,Thank you for providing us with your precious feedback, following your recent stay at Metropol Palace Hotel.It would be our pleasure to welcome you once again, as soon as the travel brings you back to the area! Best regards,

10/10 Excellent

Olivera

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Olivera,Thank you for providing us with your precious feedback, following your recent stay at Metropol Palace Hotel!It is with pleasure to know you enjoyed your stay with us.We hope we will have the opportunity of welcoming you once again, as soon as the travel brings you back to the area!Best regards,

10/10 Excellent

Tawfik

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Great. Professional and friendly. Everything is great. Clearly to me it’s home In Belgrade
Stayed 1 night in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Tawfik,We are pleased to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us.If the travel ever brings you back to the area, we would be honored to have you as our valued guest once again.Best regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Séjour in Belgrade
What a beautiful hotel! A few mistakes here and there (gave away my room & then concierge missed a reservation) but it all worked out in the end. I really appreciated the extra care they gave for my cat and the room clean with a luxurious bathroom. Not to mention it felt like I was sleeping on a cloud! I would highly recommend trying their restaurant on the 10th floor! Stunning views of the city and even better food.
Stayed 3 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Elizabeth, On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your feedback!All of your kind words about our service, property and staff are much appreciated and valued.We hope you will give us the opportunity to welcome you once again, when the travel brings you back to the area of our beautiful Belgrade.Best regards,

10/10 Excellent

avi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel at serbia for my opinion,the staff was so kind so helpful and so nice. the breakfast was great and optionally, 10 point for me. definitely will come back..
Stayed 4 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Avi, On behalf of the entire team, we are thanking you for such kind words directed to our team and service!We are sincerely looking forward to welcoming you back at Metropol Palace Hotel.Best regards,

8/10 Good

Kseniia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Kseniia,Thank you for providing us with your precious feedback, following your recent stay at our hotel. It is with pleasure to know you enjoyed your time and we hope we will have another opportunity to make your stay completely fulfill your expectations.Best regards,

10/10 Excellent

Dino

Liked: Staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Sep 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 4, 2023
Dear Dino, Thank you for providing us with your precious feedback following your recent stay at Metropol Palace Hotel.We are pleased to hear such words, they are truly empowering to our team!Whenever the travel brigs you back to the area, we would gladly welcome you once again as our valued guest. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay- wish it was longer
we were only in town for a night, but would have loved to stay longer. The pool and spa amenities were amazing- photos don’t do them justice. Super central location. We were lucky enough to get an upgrade and the room was fantastic. All around great stay and service.
Stayed 1 night in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 4, 2023
Dear Guest, On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your lovely comments, following your recent stay.All of your kind words about our property and service are much appreciated and valued.We would like to thank you for staying with us and for choosing our property and we hope that we will have the opportunity of welcoming you back!Best regards,

8/10 Good

Adnan, Tarneit

Stayed 2 nights in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Adnan, Thank you for providing us with your feedback following your recent stay with us. We are pleased to know you enjoyed and we hope we will have the opportunity of welcoming you back!Best regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 4, 2023
Dear Guest, Thank you for taking the time to write us your precious feedback, following your recent stay at Metropol Palace Hotel. We are so pleased you had a comfortable overall experience and enjoyed your time with us.If the travel ever brings you back to the area, it would be our pleasure to welcome you once again. Best regards,

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Belgrade, Metropol Hotel Belgrade is the place to go. When I come to Belgrade, Metropol Hotel is the place to go.
Stayed 1 night in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 4, 2023
Dear Samuel, On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your lovely comments, following your recent stay.We are thrilled that everything exceeded your expectations! We hope you will give us the opportunity to welcome you once again, when the travel brings you back to the area.Best regards,

10/10 Excellent

LAZARELA, NORTHFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Sep 30, 2023
Dear Lazarela,Thank you for taking a part of your precious time to provide us with your feedback following your recent stay with us.It is with pleasure to know you enjoyed your stay and we truly hope we will have more opportunities of welcoming you back, whenever the travel brings you back to the area! Best regards,

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
Great Service
Stayed 3 nights in Aug 2023
Response from Zeljka Nimac Guest Relations Manager on Aug 24, 2023
Dear Mr. Ben,Thank you for taking the time to leave such positive feedback following your visit at Metropol Palace Hotel. We are thrilled that everything exceeded your expectations! I will make sure your kind comments are shared with the team and we hope to welcome you back again soon. Until then we are wishing you all the best. Kind Regards,

8/10 Good

Nino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Great staff. Really nice, professional and helpful.
Stayed 2 nights in Aug 2023
Response from Zeljka Nimac Guest Relations Manager on Aug 22, 2023
Dear Mr. Nino,Thank you for taking the time to leave such positive feedback following your visit at Metropol Palace Hotel. We are thrilled that everything exceeded your expectations! I will make sure your kind comments are shared with the team and we hope to welcome you back again soon.Until then we are wishing you all the best.Kind Regards,

10/10 Excellent

John., MIDDLETOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. Staff is great. Pool and spa is enjoyable.
Stayed 3 nights in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 19, 2023
Dear John, Thank you for taking a part of your time to provide us with your precious feedback!All of your kind comments about our staff and facilities are much appreciated and valued! We hope we will have another opportunity of welcoming you, if the travel ever brings you back to the area.Best regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 16, 2023
Dear Andrea, On behalf of the entire Metropol Palace Hotel team, I would like to thank you for sharing your feedback!If the travel ever brings you back to the Belgrade area, we would be pleased to welcome you once again.Best regards,

4/10 Poor

Iliuta

Stayed 1 night in Aug 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 19, 2023
Dear Iliuta,Thank you for sharing you feedback following your recent stay with us.It is with regret to see we failed to fulfill your expectations during your stay with us for what we deeply apologize for. It would be our pleasure to welcome you once again and redeem you opinion and confidence in our hotel.Best regards,

10/10 Excellent

Stefan

Stayed 5 nights in Jul 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 16, 2023
Dear Stefan,Thank you for taking the time to provide us with your precious feedback, following your recent stay at Metropol Palace Hotel. We are pleased to know you enjoyed your stay with us! If the travel ever brings you back to the area, we would be honored to have you back as our valued guest.Best regards,

8/10 Good

Konstantin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 19, 2023
Dear Konstantin,Thank you for providing us with your feedback, following your recent stay at Metropol Palace Hotel. If the travel ever brings you back to the area, we would be pleased to welcome you once again and fulfill the things we possibly missed! Best regards,

10/10 Excellent

Valentina, Harbor City

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Belgrade
Stayed 1 night in Jul 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 19, 2023
Dear Valentina, Thank you for taking a part of your precious time to provide us with your experience, following your recent stay with us.We are pleased to hear you enjoyed your stay and we fulfilled you expectations. If the travel ever brings you back to the area, we would be thrilled to welcome you once again. Best regards,

10/10 Excellent

Damien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with excellent staff… and a fantastic breakfast buffet.
Stayed 2 nights in Jul 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 19, 2023
Dear Damien,On behalf of the entire Metropol Palace Hotel team, we would like to thank you for sharing your feedback!All of your kind words about our service, property and staff are much appreciated and valued.We would be thrilled to have the opportunity of welcoming you once again if the travel ever brings you back to the area.Best regards,

8/10 Good

Dejan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr. Dejan
Everything was excellent
Stayed 1 night in Jul 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 19, 2023
Dear Dejan, Thank you for taking the time to provide us with your precious feedback following you recent stay at Metropol Palace Hotel. It is a pleasure to hear you enjoyed your time with us! We would be thrilled to welcome you once again, if the travel ever brings you back to the area of Belgrade.Best regards,

10/10 Excellent

haley

Liked: Cleanliness, staff & service, property conditions & facilities
Favourite spot to stay in Belgrade. Centrally located with great amenities
Stayed 2 nights in Jul 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 16, 2023
Dear Haley, We are pleased to read your wonderful feedback! It was our pleasure to welcome you for a stay at Metropol Palace Hotel and we are thrilled that you enjoyed your time with us.If the travel ever brings you back, we would be pleased to have you as our valued guest once again.Best regards,

6/10 Okay

Susanne

Stayed 7 nights in Jun 2023
Response from Nikoleta Vlahovic, Guest Relations Manager on Aug 19, 2023
Dear Susanne, Thank you for providing us with your feedback following your recent stay with us.It is with regret to hear we failed to fulfill all of your expectations during your stay with us.It would be our pleasure to welcome you once again and give our best to redeem your confidence and opinion in our hotel!Best regards,

8/10 Good

Ilya

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Room cleaning was way below average. Restaraunt was closed at 9 pm because of the private party - the question is this hotel a club or the hotel?
Stayed 1 night in Jul 2023
Response from Zeljka Nimac Guest Relations Manager on Jul 6, 2023
Dear Mr. Ilya, Thank you for taking the time to share your feedback!We wish to advise that we take into account all of our guest's comments as we always try to elevate our services and facilities. However, regarding your complain for restaurant we would like to emphasize that we are open for individual guests as well as for organized groups. At the time you wanted to visit our restaurant it was booked by the organized group - event. Also, we are very sorry that you had inconvenient situation with our housekeeping department and please accept our apologies for the inconvenience you felt.Finally, we would welcome the opportunity to redeem your opinion and confidence in our hotel, by welcoming you back for a future stay.Sincerely,