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Reviews of Portofino Beach Resort

4 out of 5
Portofino Beach Resort
6.5mi North Of San Pedro Barrier Reef, Ambergris Caye, San Pedro

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 198 reviews" "
Rating 8 - Good. 56 out of 198 reviews" "
Rating 6 - Okay. 18 out of 198 reviews" "
Rating 4 - Poor. 6 out of 198 reviews" "
Rating 2 - Terrible. 1 out of 198 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and excellent service bu Lorraine and staff.
Stayed 6 nights in Feb 2024
Response from Lorraine on Feb 28, 2024
Thank you so much for sharing. We appreciate you and hope to welcome you again when you come back to Belize :)

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the resort was amazing and so friendly. We loved talking with Sanchez at the gate and Mark at the bar.
Stayed 8 nights in Jan 2024
Response from Lorraine on Feb 28, 2024
Thank you so much Tara. We are delighted to hear you enjoyed the warm hospitality of our staff. We look forward to welcoming you again some day!

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great intimate setting. Amazing staff. Very private and quiet. Exactly what we we’re looking for. Will definitely come back
Response from Lorraine on Feb 28, 2024
Many thanks for sharing Elena. We are please that you enjoyed the warm hospitality of our staff and we look forward to welcoming you again!

10/10 Excellent

Nygeria, Fort Wayne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was everything and more. It was a property for all ages, quiet, and clean: The food was amazing on the resort and the staff were top tier.
Stayed 4 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Loves my stay here!
Stayed 7 nights in Sep 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Client reported 5-stars in every regard. She said Portofino staff treated her like royalty and it was a life-changing experience. She says she can't wait to return.

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
4.5 Stars is perfect. Be wary and stay on the resort part of the island.
Stayed 5 nights in May 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great staff, super friendly and very welcoming. Would love to stay again.
Response from Lorraine on Apr 22, 2023
We are glad that you enjoyed your stay with us and look forward to welcoming you again one day!

10/10 Excellent

Marta, Port Jervis

Stayed 3 nights in Apr 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel manager went out of his way to help us when our flight back to US was cancelled.
Stayed 3 nights in Mar 2023

8/10 Good

Orlando B, Commerce City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look no further if you are looking for a resort that is quiet, not crowed, and off the beaten path. This is the place to be. Service is outstanding and the employees are friendly.
Stayed 7 nights in Mar 2023

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at for 12 days and enjoyed every day. The food was amazing (and I am extremely picking). The people were awesome and our accommodations were clean and well maintained. I would recommend this resort to anyone looking for a quiet out of the hustle of the city resort

10/10 Excellent

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really nice. The pool was amazing. The staff was incredible. Everyone was so nice and helpful. The food at the restaurant was good every time we ate there. Being able to book our tours through Action Divers Adventures available right there at the resort made things so much easier. Roberto was awesome to work with and Chocolate was the best Divemaster you could ask for! They have their own dock so you can do some tours and you can dive right from the resort. It is a ways out from town. To get there you would need to rent a golf cart and it is a rather bumpy ride. The only thing I can think of that could have been improved was the main part of our room did not have a lot of lighting. It would have been nice if it had been brighter especially for at night. During the day you can open the front curtains for light. Overall our stay was awesome.
Stayed 10 nights in Oct 2022

10/10 Excellent

Cora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I stayed at the Portofino for one week. The staff was extremely friendly and helpful. The resort offers full service from beautiful food options, in-house massage and guided tours leaving directly from the properties boat ramp. Downtown can be reached via golf cart in about 25 min. Definitely will return.
Stayed 7 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property, mediocre food
The look of the property is awesome. The pool is super nice, the rooms are really cute and the staff is so lovely. We stayed in a double room and loved it. After a big rain storm we had a leak and they moved us to The Mansion. I actually liked the double room way more. The beds were nicer there and we didn't need a kitchen. My only real knock is the restaurant. The food isn't great, the prices are high and the menu never changes at all. I think they are seriously missing a profit center here. If they made better food, better portions and changed it up, we would have eaten way more on site. Instead we rented a cart and left as much as possible. The location is about 20-minutes from the closest restaurant and 40-minutes from town.
Stayed 6 nights in Jun 2022

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

Kathleen Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent my birthday at Portofino. The staff is wonderful and thoughtful. The food at the restaurant is amazing, my husband ordered the special every night. There was seagrass on the beach, but the pool is great, with outstanding sea views. Our room was clean and spacious. We both got massages, which were very good. We had an awesome time.
Stayed 7 nights in Jul 2021

10/10 Excellent

Sharee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was amazing! From when I first booked to the final check out, the service was amazing. The property is well kept and very nice. Secluded and perfect for a babymoon. But it was really the staff that made the trip! Shout out to Orlene, Orlando, Alex, Marlon, Chocolate, Will, Austin, Jerry, Moe, Lorraine, Isadora, Sandra and the gentleman that served us breakfast that I forgot to get his name! Each of them made this trip special!
Stayed 4 nights in Oct 2021

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We loved our stay! It’s a beautiful resort! Rent a golf cart and explore as you are further north, but the location for us was perfect! Things I wished they had in the rooms, better lighting in bathroom and more hooks. These are small items but would def improve the overall stay.
Stayed 6 nights in Oct 2021

6/10 Okay

Shawn

Traveled with partner
Liked: Cleanliness, staff & service
The property itself is beautiful. Staff is fantastic, everyone learns your first name and refers to you by such. The room was cozy and fairly clean, although there is absolutely no water pressure in the shower. There is a bar on site, drinks weren't watered down BUT you will pay for it. $22US for two mixed drinks was what we paid. That was enough for us to go to town and buy a couple six packs in lieu of hitting the bar. The restaurant was decent quality but again, EXPENSIVE. A couple of steak dinners with tip came out to $100 US. $45 for nails, $150 each for the snorkeling, $95 each for the massage etc. All US prices. After eating a nice, pricey meal, we went down to the beach to enjoy the peaceful view. Moments after sitting down with our expensive drinks, our peaceful evening was interrupted by two teenagers rolling down the beach in a golf cart. Doing cookies, speeding up and down the dock, all feet away from where we were. Needless to say it was not what we had in mind for a peaceful evening. To make matters worse, we later found out one of the juveniles was the son of the owner of the property. The next few nights of our stay, we opted to rent a golf cart and hit the town. In town you will find some of the best tasting food for more than reasonable prices. To give you an idea, we paid $8bz which is $4US for two fully loaded fried jacks in town. About $20US bought us 5 tacos and a chicken fajita at another place.
Stayed 4 nights in Aug 2021
Response from Bellini on Aug 31, 2021
Dear Shawn, Thank you for sharing your feedback, both positive and constructive. We take both positive and room-for-improvement comments as gifts. We certainly take areas of opportunities seriously. Please rest-assured we are addressing all of your concerns individually, and we will continue to offer the true 5-star service experience to valuable guests like you. We are happy to hear that our entire team was at least able to provide great service throughout your stay with us. The experience of our guests is priority number one. We sincerely apologize for not exceeding your standard and wished you would have given us the opportunity to make it right while you were still here with us. Joy-riding on the beach is unacceptable behavior and this has been addressed to avoid any occurrence in the future. There are some comments that were mentioned in reference to pricing and activities that were not completely honest as our prices are much lower than the rates you provided. With respect to your dining experience, unfortunately due to the high overheads of operating full-service restaurants at a resort, on an island, especially those located outside of town limits, it is impossible to offer prices in line with smaller delis in town. Although it may be less affordable for some, our restaurant prices are very competitive when compared to others in our vicinity. Our menus, complete with pricing, can be found on our website, to give our visitors a general idea of what to expect while vacationing with us. Steak dinners are at the top of the menu in terms of pricing as it is imported. We also offer a variety of dishes made from local produce that are offered at a much more comfortable pricing. Our drink menu also offers local mixed drinks as low as US$6, with imported top shelf averaging US$10-12. We sincerely apologize, and once again, wish that we had known before your departure so we could have had the opportunity to turn around your experience. Warmest Regards, Bellini Portofino Beach Resort

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Absolutely the best time was had as Portofino Beach resort. The staff was friendly, accommodating, and very helpful. Outside of the road through the swamp which was exciting in and off itself and worth further discussions, Portofino provided the base for an amazing ten day vacation on Amergris Caye.
Stayed 10 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. Orlene was awesome! The accommodations were just as pictured which was a nice surprise. I selected the King Suite and couldn’t be happier. It was so incredibly spacious and you felt like you had an entire apartment to yourself. The bed was comfortable, the water pressure was great, hot/cold water worked well and the AC was good. It was more humid than normal during our stay so having an extra fan in the room was well needed. I even took advantage of the hammock on our porch. The room came equipped with a mini fridge, room safe and an Amazon fire stick for Netflix etc. there’s no microwave or telephone which makes it less convenient to order food from the restaurant or to contact the front desk. The pool was clean and just steps from our room. We swam almost daily. There was ample lounge chairs and the set up was thoughtful. The restaurant served good food and other than the times we went into town we ate at the Green Iguana for breakfast, lunch and dinner. The food was delicious and prepared well. After being there for 6 days I wished for more variety. That would be my only complaint. Be prepared with bringing snacks for your room since there isn’t a market close by and nothing is sold on the grounds other than the 3 meals. You’d have to rent a golf cart which is really convenient and cost about $60 for the whole day. Take advantage of massages on the beach-Andrea is AMAZING! Overall…the stay was Magical. We were truly in PARADISE!
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
The portofino is amazing. Secluded more than in downtown San Pedro, the restaurant is some of the best and freshest food I have ever eaten, and the scenery is breathtaking. I did have a problem with shower pressure during some parts of the day, and I deduce they are just now getting fully staffed and beginning a full property cleanup since covid. The beach has seagrass
Stayed 9 nights in Jun 2021

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome. The staff were extremely friendly, and the food was phenomenal!
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I just like the view of the beach frommmy bedroom window
Stayed 4 nights in Jun 2021

8/10 Good

Diane F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Overall we had a great time at Portofino. The staff were very attentive and helpful. They added extra special touches, like providing a card and decorating our room for my birthday. One thing to note, it is a bit of a drive to get into town. However, the drive itself can be an adventure, one night we ended up seeing a croc in the middle of the road. Would recommend it if you're looking for a nice quiet escape.
Stayed 8 nights in May 2021

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was absolutely amazing. A little far out from town, but that was ok as it was super peaceful! The staff were amazing and the lower mansion definitely exceeded our expectations! Will 100% stay at Portofino again! Thank you!!
View from the Lower Mansion at Night
View from the bar
The hammocks in the water
Daytime view from the Lower Mansion
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just spent 5 days at Portofino Beach Resort and it exceeded our expectations! The resort itself is very clean and the entire staff was friendly and helpful. We enjoyed talking with Brandon & Justin at the bar and Orlene was so organized and made our stay easy & enjoyable. She scheduled an onsite nurse to administer our Covid test right in our room, which was super convenient! Orlando in the restaurant was a true professional and a very hard worker! Roberto and his staff planned a great snorkeling trip and we enjoyed our massage by the beach, too. I have already recommended Portofino to several friends and we hope to make it back someday soon! Truly the most relaxing vacation of my life!
Stayed 4 nights in May 2021
Response from Management on May 28, 2021
Thank you very much for your review. We appreciate your positive feedback and are very happy you enjoyed your stay with us at Portofino Beach Resort. Management

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COVID requirements for this property need to be updated.
Stayed 6 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing and friendly! It's a small resort so they make everything super personal - we even remember everyone's names! Brandon, Justin, and Orlando are the best bartenders! It's a little drive from town so I suggest renting a golf cart & the food was very hit or miss so even though we had all-inclusive - we ate outside of the resort almost every day.
Stayed 6 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer Service is superior at the Portofino. Wonderful place that I highly recommend.
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and views. Staff is very nice and accommodating, will definitely stay there again!!!
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beachfront room
We had a good time overall. Only minor issue we had was with noisy neighbors stomping around at 5 in the morning. If you can, get an upstairs room! Other than that, it was a great little place.
Stayed 5 nights in Feb 2021

10/10 Excellent

Hesham

Stayed 7 nights in Jan 2021

10/10 Excellent

Melissa, AZ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Good food. Nice rooms. Hotel has it’s dive center and the staff was awesome.
Stayed 8 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 5 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Right on the beach, nice pool. Just as an FYI though, this hotel is far away from town- can rent a golf car for the day/week to get to town though. Clean, comfortable and unique rooms.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a swim up bar. Otherwise loved the people and the place
Stayed 7 nights in Feb 2020

10/10 Excellent

Peggy, St. Louis, MO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding, very friendly and eager to be helpful, yet not intrusive. When I arrived I tripped getting out of the boat and the woman greeting us, Daniela, happened to be a nursing student. She patched me up very professionally. The pool was gorgeous. We did not ride bikes or kayak but both were available. Our snorkeling guide was top notch and very attentive. The menu in the restaurant was extensive for every meal. So, if you were there a week or more, there was plenty of variety. The food was quite good. I loved that there were several varieties of fish and seafood.
Stayed 5 nights in Jan 2020

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but remote resort
A nice resort in a bit of a remote location on Ambergris Caye (about a 20 minute golf cart ride to Secret Beach; 40 to town on a bumpy road). The cabanas are cute and clean, the staff is generally friendly, the restaurant is fine. The small activities shop offers lovely tours to Caye Caulker, as well as some nearby snorkeling and diving, which we highly recommend! Having now stayed on the island, we would recommend something a bit closer to the action, as when there is bad weather, you can be a bit "trapped" here without much to do, but overall, a perfectly nice choice.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service. They would get you anything you wanted or needed. Able to do snorkeling, fishing or diving all from the property. Great staff
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort! Everyone was so friendly. The property is clean and well kept. Very quite, that is what we loved the most. Views are amazing. The only down fall is it is a distance from town and top floor rooms don't have a lot of water pressure and with long hair that was a long shower. Definitely recommend and will return. Thank you!
Stayed 4 nights in Nov 2019
Response from Manager on Dec 24, 2019
Thanks so much for your positive review.

10/10 Excellent

Karen, AUSTIN, tex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, well trained staff, the staff worked very hard every day making sure the property was well maintained.
Stayed 7 nights in Nov 2019

10/10 Excellent

jbh, Michigan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort, only 12 rooms - staff was outstanding - very quiet,relaxing atmosphere
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located north of the island which is very quiet compared to the mid-south. The resort has a great location, food and service. The water activities can be scheduled right at the property. I would stay here again.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Air con, didn't work for the first two days. Finally replaced whole unit.
Stayed 6 nights in Sep 2019