Breakfast, lunch, dinner served; Caribbean cuisine, pool views

Reviews of Sapphire Beach Resort

3.5 out of 5
Sapphire Beach Resort
10 Miles North of Ambergris Caye, San Pedro, Ambergris Caye

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 158 reviews" "
Rating 8 - Good. 51 out of 158 reviews" "
Rating 6 - Okay. 30 out of 158 reviews" "
Rating 4 - Poor. 9 out of 158 reviews" "
Rating 2 - Terrible. 7 out of 158 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jackye

Traveled with group
Liked: Staff & service, amenities
If you are okay with traveling an hour to town each day then it’s okay. We lost electricity one day and the water the next after we spoke with the hotel about compensation; they said a single worker would have to pay for it since he failed to let the manager know… How weird? Bed sheets had holes in them. The other staff was pretty friendly except for a few front desk employees. Would mot recommend.
Stayed 3 nights in Mar 2024

2/10 Terrible

janice

Traveled with group, Traveled with family
Disliked: Staff & service
The hotel was supposed to arrange transportation for us and had provided us with a voucher via email. However, we were unable to use the voucher when we arrived and had to purchase water taxi tickets. To make matters worse, the hotel transportation did not show up as planned. We had to hire a cab which was in a filthy condition, but it was the only one that could accommodate our party. To our dismay, the room door would not lock and the hotel staff's response was unhelpful, as they simply said, "there's a trick to it". Due to these issues, we decided to check out early the following morning.
Stayed 4 nights in Mar 2024
Response from Sapphire Beach Team on Mar 12, 2024
Hi Janice, as we mentioned to you repeatedly, we apologize for the hiccups you encountered during your arrival to the country. Sadly, neither of those issues gives you a right to berate staff and the property and still expect a full refund for not wanting to stay for your entire reservation. The water taxi terminal did not accept your water taxi voucher for some reason, so you were reimbursed for your original purchase, and you did not have a double charge for this. Therefore, that issue was resolved. You opted to take a random taxi you found instead of waiting for the one scheduled for you. The state of a public taxi vehicle you selected on your own is not the resort's responsibility nor something you can expect us to remedy on your behalf. The door you repeatedly claimed was damaged was not, and staff showed you how to lock the door as well; there was security on site from 6PM - 6AM, with whom you also interacted. Upon arrival, you and your party were rude and overheard, claiming you would depart from the property the next day before you were even shown to your room. Whatever the reason was for your desire to depart, neither of the reasons mentioned in this review, as well as the claim that you were not given room service, despite your hefty restaurant tab for our BBQ night, that the televisions could not work, despite video evidence to the contrary and that staff were rude to you despite the fact you were the one witnessed slamming desks and sticking your phone in staff's faces to intimidate them; none of these are reasons for you to expect a full reimbursement during the island's busiest season. We thank you for choosing Sapphire Beach. However, we wish you had given the property more than 12 hours before departing and then claiming the property was at fault for your lack of due diligence.

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Beautiful white sand and ocean view. A very nice display on our bed for our anniversary. Amazing staff. Thank you
Stayed 2 nights in Mar 2024
Response from SapphireBeachTeam on Mar 12, 2024
Hi Lindsay, thank you so much for your review! We would love to welcome you back in the future! Contact us directly, and you'll receive a special returning guest discount :)

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect - gorgeous beach* and far from the traffic and crowds in town. Reasonable & fun ride (albeit a bit bumpy) to/from town if you wanted to go there. Pros: full kitchen, in-room bottled water dispenser, decent mattress, bicycles. Cons: The Cayes have a heartbreaking garbage problem. Piles of single-use plastic litter on beaches, road etc. The hotel employees rake it up from *beach with the sea grass and dump it on neighboring properties. They could be part of the solution by picking out the trash and properly disposing of it. They should also provide trash cans on beach and around property. Saw many visitors/owners trying to do their part! Bring: bug spray (it is the tropics after all), reusable water bottles, ground coffee, and as many groceries as you can fit. (Food prices in Belize are high, and variety is low). I implore you NOT to buy/accept drinks in plastic bottles - as it will likely wind up in beach or ocean here. (Glad the resort has that dispenser,)
Stayed 4 nights in Feb 2024
Response from Sapphire Beach Team on Mar 12, 2024
Thank you for choosing Sapphire Beach!

10/10 Excellent

DANY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and quiet.
Stayed 7 nights in Feb 2024
Response from SapphireBeachTeam on Mar 12, 2024
Thank you for choosing Sapphire Beach!

8/10 Good

Rena

Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sapphire is a great place to visit and relax. Staff is very friendly and works to make your visit enjoyable.
Stayed 6 nights in Feb 2024
Response from SapphireBeachTeam on Mar 12, 2024
Thank you for choosing Sapphire Beach!

8/10 Good

IRYNA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This place's so quiet, which I like. Dark gets so fast, and you can’t hear anything except wind. Beach is beautiful, but you could not swim in the sea because it is dangerous. The facility did not recognise VIP status and didn’t upgrade my room. First, I received the room with no lock on a balcony door at all. I asked to change my room and waited more than 3 hours to get it done. In that room, the blanket had a big bloody stain right on the top. I was completely exhausted to ask a staff for help because they promised and never did. So… I just went to previous rooms and switched blankets. After I got a key for a new room, I realized that it fits for any room, which is not safe. The resort has 3 swimming pools, but one of them was officially closed, and I would never put my foot in another one with dirty water. Third one had a clean water. Be aware those pools are really small. This resort located around 40 minutes driving from town. I did not rent a golf cart for mobility because the road was with huge pedals, and I saw how carts stacked in the middle.
Stayed 5 nights in Dec 2023
Response from SapphireBeachTeam on Jan 28, 2024
Hello Iryna,We thank you for your review but feel the need to point out inaccuracies in your statements:1 - You booked a ground-floor poolside unit and received an upper-level unit with a partial sea view. Your VIP upgrade was honoured as you also took advantage of the free breakfast provided to you. 2 - The balcony you are referring to is the one that can only be accessed from inside the unit and, as such, had an indoor lock and did not need a key. As mentioned, the inside balcony was located on an upper floor. 3 - You were relocated from this perfectly habitable room to another of similar calibre within an hour, which was also as close to the beach as the room category allows. This is false regarding the allegation of a stain on the bed, as even after we asked you to show the supposed stains you are claiming, you could not present them to our staff. 4 - Door keys do not work for any unit's door; you requested additional sheets from housekeeping, which were provided to you despite being unable to provide proof of any stains. 5 - One pool was closed for one day for proper cleaning. All pools are cleaned daily,

6/10 Okay

Peter, Kitchener

Traveled with partner
Liked: Staff & service
The property is 15km from San Pedro and about a 40min golf cart ride. So if you want peace and quiet, this is the place. I would strongly suggest renting a golf cart for the week(better pricing) to get around. The location has one restaurant on property with friendly staff. Within walking distance is one other beach bar. I cannot say enough good things about the staff at the resort. They were super helpful and responsive to our needs. The two negatives are the location and secondly the Sandflies which were bad while we were there from Jan 5-19. One final note, before leaving San Pedro hit one of the grocery stores to stock up as the units do have a full kitchen. That way you will have some choice to get you started.
Stayed 14 nights in Jan 2024

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, amenities
Property is way to far from town on unbearable sand roads using only gold carts. No transportation to and from anywhere
Stayed 6 nights in Dec 2023
Response from Azul Management on Dec 21, 2023
We're so sorry that you had such a negative experience while in Belize, which resulted from unprecedented storms and rainfall just before your arrival and throughout your stay. Unfortunately, due to these heavy rains, the roads to town were very muddy and, as a result, impassable in certain sections. That said, we worked with the local authorities to resolve this matter as quickly as possible and ensure the roads were repaired as soon as the weather made it safe to do so. While this external and uncontrollable factor was very unfortunate and we can certainly understand the impact it had on your trip, we do wish you would have taken the time to consider your experience on the property when tailoring this review as we received continuous feedback from you that your time was enjoyable on-site as there were no issues with your room or any of the amenities on site.

8/10 Good

Joycelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from SapphireBeachTeam on Mar 12, 2024
Thank you for choosing Sapphire Beach!

10/10 Excellent

Rachael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Sapphire Beach Resort both the staff and property! We could not say better things about both. We definitely will be back.
Stayed 8 nights in Dec 2023
Response from Sapphire Beach Team on Mar 12, 2024
Thank you for choosing Sapphire Beach! We hope to see you back soon!

8/10 Good

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. We stayed in a nice unit. Restaurant did not have enough choices. A little bit too far out on a dirt road but it was well worth the price. They were very helpful.
Stayed 21 nights in Nov 2023
Response from Sapphire Beach Team on Mar 12, 2024
Thank you for choosing Sapphire Beach!

8/10 Good

John Lee, Sacramento

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Amazing views and the staff were very friendly. Mosquitoes are TERRIBLE! This is not an exaggeration at all, but it felt like I got 100 of bites and people were surprised to see. The location is also very far from the center of town. If you plan to stay at the resort, then the distance won’t be an issue.
Stayed 3 nights in Nov 2023
Response from Sapphire Beach Team on Mar 12, 2024
We're so sorry about the mosquitoes, John, but we truly thank you for choosing Sapphire Beach! Hope to see you back soon!

10/10 Excellent

Tammy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and peaceful Resort. I have to say that I really liked the staff especially how friendly and kind they all are. The security people are great they are consistently patrolling premises throughout the night.
Stayed 8 nights in Aug 2023
Response from SBR Team on Sep 25, 2023
Tammy, thank you so much for your kind words. You and your guests were a treat to host, and we hope to welcome you back once more in the future.

4/10 Poor

Lourdes

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend- will be staying else where next trip.
Stayed 8 nights in Jul 2023
Response from SBR Team on Sep 25, 2023
Hello Lourdes, Thank you for your feedback. While we are saddened to see your experience was not to your expectations we do welcome further feedback from you so we can better improve our services in the future.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. From sunrise over the Caribbean to the three pools on site, Gem restaurant and the happy friendly staff it was an amazing week in Belize.
Stayed 8 nights in Jul 2023
Response from SapphireBeachTeam on Mar 12, 2024
Thank you for choosing Sapphire Beach!

10/10 Excellent

Ronda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and the staff is excellent, they were all attentive and personable. Love the pools, tiki bar, quiet atmosphere and beautiful beach.
Stayed 7 nights in Feb 2023
Response from Front Desk on Mar 15, 2023
Hi Ronda, thank you so much for leaving a review about your stay! It was a pleasure to have you here and very happy to hear that you had a wonderful time

10/10 Excellent

Henrietta

Traveled with partner
Liked: Cleanliness, staff & service
The beach was obliterated by the weeds that arrived with every wave. The water was shallow and cloudy. Taking a boat to the reefs was perfect fir seeing fish. The drive from town was long and bumpy. All food in Belize is pretty basic but homemade. There is plenty of local fish and Mennonite grown vegetables. No variety. Weather temperatures were perfect but a strong breeze every day to keep you cool. The beaches on the west side of the island are seaweed free and beautiful. Sapphire Beach personnel were wonderful. Unit was a little dated and used inside.
Stayed 22 nights in Feb 2023
Response from Front Desk on Mar 15, 2023
Thank you so much for your review! Yes, we are sorry that the sargassum was a little on the heavy side during your stay but our team did as much as they could to have it cleaned up even though mother nature had the advantage. We do hope that apart from the sargassum you had a great enough time to plan a returning trip as we would be more than happy to host your stay again!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 lovely dipping pools and a really cute Tiki Bar by the pools. The resort hosted a couple of special dinners highlighting Belizean cuisine. We had a beach view unit which was incredible but all the units were nicely situated- plantation style. Unfortunately Belize is far behind environmentally which has nothing to do with the resort. Practically nothing gets recycled. All the staff were amazing. Such kind and friendly people.
Stayed 7 nights in Jan 2023
Response from Front Desk on Mar 15, 2023
Hi Kathleen, sorry for responding back to you so late. Thank you so much for taking the time to review your stay and happy to hear that you enjoyed the pools and Tiki Bar :). At Sapphire Beach Resort we do encourage all plastic items to be placed in a separate container so that they may be separated for recycling. We do hope to see you here again at Sapphire Beach Resort!

8/10 Good

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was very friendly & helpful. Loved the peaceful, quiet location for a relaxing two night stay on the beach. Gem restaurant provided consistently good food. The full kitchen was great for preparing drinks & snacks.
Stayed 2 nights in Nov 2022
Response from SBR Team on Dec 24, 2022
Christine, Thank you so much for your kind words and for choosing SBR. We hope to see you back soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from SBR Team on Dec 24, 2022
Thank you so much for the great review! We hope to see you back soon!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful privacy
Very far north, which meant privacy- which is what we wanted. It almost felt like we had the place to ourselves. Very beautiful! The staff was friendly, and the restaurant pretty good.
Stayed 7 nights in Nov 2022

10/10 Excellent

thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very relaxing since we were there during the slow season. The food was excellent and the staff was very pleasant and helpful. I would return once the resort adds water taxi service and a small gift shop since we had to walk a mile to get some bug spray (we forgot to bring ours) and would appreciate being able to shop for forgotten items or snacks foods at the resort itself.
Stayed 6 nights in Oct 2022

8/10 Good

Angelina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, staff was great (friendly and helpful) and the food was delicious. There were just some minor things that kept me from leaving a 5 star review - (1) we asked for extra towels and soap, as we only had one towel for shower and pool, but I had to ask 3 times and when they brought it, it was only the towels, (2) there was no coffee provided in the room so we had to go to town to buy our own - the problem is this resort is pretty far from everything, so it’s not too easy to do that, (3) the headboard on our bed was loose and hit the wall anytime we moved during our sleep and (4) the beach is beautiful, but they need to work on cleaning the seaweed that accumulates.
Stayed 4 nights in Sep 2022

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SBR check in was quick and easy, received a welcome drink when we showed up. Gil showed us to our room. Room was clean and comfy pools were refreshing. Shelia at the tiki bar and Edwin and the crew at the Gem Restaurant were awesome. See alot of comments on how far to resort, its really no further then trip to secret beach. Was a great stay and will stay again.
Stayed 7 nights in Aug 2022

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service
Great place!
Stayed 2 nights in Mar 2022
Response from Sapphire Team on May 9, 2022
Thank you for sharing your review with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Trip 2022
Our stay was amazing! We just underestimated how far the resort was from town. The food at the resort was amazing and the people were very nice. I am definitely happy with my stay. Free birthday shots at the tiki bar!
Stayed 4 nights in Mar 2022
Response from Sapphire Team on May 9, 2022
We are happy to know that you've had an exceptional stay with us! Thank you for sharing your experience with us and our readers.

10/10 Excellent

ann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it’s remote, but that’s exactly what we were hoping for. Staff is fantastic (Kenya, Aaron, Eric, security guys, etc).
Stayed 7 nights in Mar 2022
Response from Sapphire Team on May 9, 2022
We're glad to know you enjoyed our secluded place. Thank you for taking the time to provide us with a review and shout outs of our amazing staff!

10/10 Excellent

Moira

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Sapphire Beach Resort, all of the staff were friendly and accommodating, Kenya went above and beyond to help us in our planning, but all the staff we encountered were great! It is a good ride up the island to get to the resort, but we enjoyed the adventure when we went into San Pedro and made the most of all that the north end of the island had to offer!
Stayed 7 nights in Mar 2022
Response from Sapphire Team on May 9, 2022
Thank you for giving us a detailed overview of your experience of our staff, resort and Ambergris Caye. We appreciate you taking the time to share your thoughts with us and our readers.

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
really like the remoteness and silence. The staff is attentive and thorough. The road condition is a challenge but the private, beautiful beaches, and lack of solicitors on the beach make it worth the trip.
Stayed 9 nights in Mar 2022
Response from Sapphire Team on May 9, 2022
Thank you for choosing us for your vacation and sharing your review. We're happy to know you enjoyed the location and all the adventure during your stay with us.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Everyone at the Sapphire Resort was wonderful. Emma and Nicki were both awesome and always had a smile on their faces and we really enjoyed visiting with them. We met Eron on his second night of starting the job and he was also very nice and was trying very hard to do a good job - which he did! All of the food we had was great and really enjoyed the daily happy hour! I had seen people mention the sea grass on reviews before we went but it did not stop us from having a great time. They had people working continuously removing it from the beach and we were still able to get in the water and swim and snorkle. We also enjoyed the kayaks and loved being able to kayak out to the reef and do some snorkeling. To us this place was exactly what we wanted and needed. If you are looking for some place quiet and out of the way to unwind with great staff I would totally recommend it. Thank you Sapphire staff for a great stay!
Stayed 5 nights in Feb 2022
Response from GSM on May 9, 2022
Hi Terry, Thank you so much for this amazing review! We are glad that you enjoyed your time here at Sapphire Beach Resort and that it was everything you needed! Nicki and Emma send their regards and hope to welcome you back again very soon! Best, Guest Services Manager

8/10 Good

Maryellen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic and condo was very nice. Food was good. Be prepared for biting bugs and be sure to come prepared as town is a long way away. But very nice place if you want a quiet and relaxing vacation!
Stayed 8 nights in Feb 2022
Response from Guest Services Manager on Feb 15, 2022
Happy to hear you had a great time and thank you for leaving a positive review. We do hope to see you again sometime soon for more unbelizeable experiences!

8/10 Good

Shemita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort it’s self is beautiful we had the beach front and it was everything and more. The staff was so friendly and catered to our every need. I would definitely recommend it and I will go back. Just know that it is far away from the San Pedro city and you have to rent a golf cart to get around. The golf cart rode to the city center is about 45 minutes. The roads are unpaved to its a very bumpy ride. But even with all that I would do it all over again.
Stayed 3 nights in Jan 2022
Response from Guest Services Manager on Feb 15, 2022
Thank you so much for leaving a positive review and we are glad that the staff and the property was so good that you'd do it all over again! We would gladly love to host you once again and we hope to see you soon.

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Sapphire was a wonderful experience. I totally recommend it to anyone. They have the same attention for both tourists and locals. I loved it ❤.
Stayed 7 nights in Dec 2021
Response from Guest Services Manager on Jan 18, 2022
Hey Guadalupe! Thank you so much for leaving a review. We greatly appreciate the time you take to post a review and we hope to see you back again very soon! Glad we were able to make your visit here with us an un-Belizeable one!

10/10 Excellent

Sean Murphy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place out of town and secluded.
Stayed 7 nights in Dec 2021
Response from Guest Services Manager on Jan 18, 2022
Hey Sean! Thank you for the amazing review! We are so happy that we were able to make you stay with us an un-Belizeable one!

6/10 Okay

Keisha

Traveled with partner
Liked: Cleanliness, staff & service
nothing
Stayed 2 nights in Sep 2021

8/10 Good

Constance

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laidback beach resort
The sapphire beach resort is a laid back vacation spot. It’s not a partying location, but great for couples or families. Unit 18 was charming, clean and everything we expected and needed. The staff was very helpful. The beach had sargasso seaweed, which made it unpleasant to swim in, but the kayaks and paddle boards . The on-site Gem restaurant was very good and there are other beaches and restaurants within a 10-30 minute golf cart ride. It is approximately 45 minutes to San Pedro, so if’s that's were you want to be most times, sapphire may not be for you.
Stayed 5 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms and food was good. Property is way too far from all the entertainment 50 mins from water taxi. Roads are terrible to locations too much seaweed in the water. And place was deserted not too many guest at locations. Pools are too small you could only sit in them no room for swimming back and forth. I wouldn't stay here again
Stayed 1 night in Aug 2021
Response from Sapphire Beach Resort on Aug 10, 2021
Thank you for your feedback. We understand that some people may not be looking for a resort that far from town, while others love the peace and quiet away from the hustle and bustle of town. Thank you again for staying at Sapphire Beach Resort.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sapphire Resort is a beautiful property to stay at while in Belize. Although there is still lots of constructions taking place Im the resort grounds, much of the property is kept in great order with garden beds, several pools and a gorgeous ocean/beach view. The best part that I enjoyed the most while staying at Sapphire was the staff. They were extremely transparent with everything and were three steps ahead of the game when it came to scheduling room cleanings (COVID-19) as well as arranging for transports, assisting with activities, and even renting out a golf cart with gas that’s included. I’ve had absolutely no complaints about this location at all but one should truly do research before booking as it is extremely far north of the actual town which can make for very long trips to/from. The roads leading up to the resort are not paved; they are dirt roads with a massive amount of large potholes which makes your cart ride very bumpy and long as you have to continuously slow down and stop. If you want to come to Belize and get away while on the busy island of San Pedro, this is the place for you. It’s quiet and reserved with a very nice tiki bar and restaurant. It’s very close (15 min drive) to the Secret Beach which is a local gem. Enjoy your stay. You will not be disappointed.
Stayed 8 nights in Mar 2021
Response from Front Desk Staff on Apr 2, 2021
Thank you for your kind words. We hope to have you back soon!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and room. Was given an upgrade to ocean view. Very pleasant and helpful staff. Downfalls: the hot water did not work it was lukewarm, I know there was a 9 pm curfew, but the restaurant closed at 6 pm. And it is a hour ride in a golf cart from town. There was a full kitchen which if we would of been staying more than 2 days was nice.
Stayed 2 nights in Dec 2020
Response from Sapphire Beach Guest Relations on Dec 18, 2020
Hi Heather! Thank you for the review. We are so glad you enjoyed the ocean view room. Things are a bit different during this unusual time so we understand your frustration with the restaurant hours and curfew but we expect to be back to normal soon! Our onsite maintenance team is checking into the hot water issues. Thanks again and we hope to have you back soon!

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Mar 2020

10/10 Excellent

Kayess, Las Vegas NV

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing suites, amazing staff that took us out for the best snorkeking ever. We will definitely be back.
Stayed 2 nights in Nov 2019
Response from Luds on Feb 14, 2020
Thank you for taking the time to share your experience with us. We are happy that you had a chance to enjoy our amenities as well as our activities. We will be keeping an eye out for your next visit.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The weather was unfortunately not cooperative while on our trip. The wind was very strong and it was cloudy with rain on some days. Because of this web we're unable to really enjoy the beach. I think if the weather was better we would have enjoyed our trip more. Our room was nice though and the view was outstanding! The condos are individually owned so this is more of a vbro thing. The adults only pool and some of the thatched rooms could use some updating. The staff was very friendly though! If you're planning on staying awhile I'd suggest getting a golf cart because there's not much around.
Stayed 4 nights in Jan 2020
Response from Luds on Feb 14, 2020
Thank you for taking the time to share your experience with us. It's that you didn't get a chance to do much because of the weather conditions at the time. Being in the Tropics it's difficult to say which card the weather will play. In addition, we have a huge project coming up with getting those buildings up to par. Hopefully, you can get to see those improvements on your next visit.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good service, nice beach
Stayed 2 nights in Dec 2019
Response from Director of Operations on Jan 8, 2020
We're so glad you enjoyed your stay. We agree that the location is wonderful, the resort is quiet, peaceful, and surrounded by nature. It also helps that we're near some of the best dive sites in the world! We hope to see you again someday.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
it is one hour drive from the central activity of the island full of mosquito i mean really full food below medium the sea is not clean and very limited for swimming the 3 pools are very small as well
Stayed 1 night in Nov 2019
Response from Director of Operations on Dec 2, 2019
Most people who book with us consider our location a plus – yes, we are one of the further resorts from town, but that is why our resort is so peaceful and quiet, and why we have such an abundance of nature surrounding us. The condition of the sea changes from day to day, but lots of our visitors enjoy swimming and snorkeling in it as a fun alternative to our three pools. The island does have quite a bit of natural seagrass, but that is why we also have amazing marine life, right outside our doors. Thank you for taking the time to compliment our cleanliness, our housekeepers work hard to keep the resort clean.

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
and Confused.
Water was full of weeds, Plastic garbage all over roadside and beach I believe they “drugged” our drink as we both became very confused and sick shortly afterwards . We checked out the next morning yo get away from this Resort.
Stayed 3 nights in Nov 2019
Response from Director of Operations on Dec 2, 2019
You have made a serious accusation, which I looked into personally. No drinks that you consumed on the property were "drugged". Our bar staff do make some delicious cocktails, and sometimes guests partake in too many not realizing the alcoholic effect. Our bartenders stopped selling you drinks once they realized from your behavior that you should not consume more. Our security staff then helped you control your behavior so as not to disturb other guests and so that you remained safe. We have one of the most beautiful beaches on the island. All beaches will have some items wash onshore during heavy seas, but our grounds crew is always on top of cleaning it up. Natural seagrass is all along the coast of the island. It is part of the natural habitat that allows the amazing marine life we have. We understand that while on vacation sometimes things happen. We hope you will come back in the future and enjoy the resort in moderation.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here exceeded expectations! Our room had an ocean view, a pool steps away and it was immaculately kept. The restaurant was fabulous, the bartender at the pool bar was outstanding, and I was really glad the adventure desk was able to provide fun safe activities so I could work off a little indulgence! We will return!
Stayed 7 nights in Nov 2019
Response from PR on Nov 28, 2019
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay so much as well as partake and enjoy in the amenities, activities and of course fabulous food and drink. Please return, we would love to have you back.

6/10 Okay

Jackie, Houston

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was decent. As a young couple that wants to see the city this is not the place to stay. It’s a 50 minute golf cart ride to the bars.
Stayed 2 nights in Oct 2019
Response from PR on Nov 28, 2019
Thank you Jackie for your feedback. We are 9 miles from town but that is a positive that many of our guests look for. Our location has some of the nicest beaches on the island and our own restaurant and bar serve fabulous food and drink. The local water taxi also runs into town and back. We are glad though that you enjoyed our property.

8/10 Good

Verified traveler

Stayed 7 nights in Oct 2019
Response from PR on Nov 28, 2019
Thank you so much for taking time to leave a review. We hope to see you back soon.