Ratings based on 15 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Tre from Pearland, TX
Great time!Posted Mar 7, 2014
I found the staff to be very hospitable, courteous and responsive. Meals and drimks were great. I will stay here next time I visit.
by Tall Girl from New York, NY
somewhat disappointingPosted Mar 5, 2014
Pros: Hotel organizes numerous tours to all the main attractions.We went on Monkey River tour,it was very nice.
Cons: Put a normal dresser and couple of hooks in the room for two adults.
Location: Snorkeling,diving,kayaking,hanging by the pool,visiting the sights.I liked dinners at Seaside at Robert's Grove and Secret Garden in Placencia.
Overall the hotel is beautiful, clean and the staff is nice and helpful. My main disappointment came with a realization that the gorgeous beach in the pictures was not suitable for swimming - it's too dirty because of a nearby river according to the staff.It's fine to go kayaking, but first couple hundred feet is murky and stinky. Our room was spacious and clean, well air-conditioned, but lacked storage for clothes and all the vacation paraphernalia. I was surprised to find a barely 3' wide closet half full with a dresser slightly bigger than your average nightstand. It didn't fit even my clothes (and I didn't bring much for 7 day trip) let alone my husbands (he lived out of his duffel bag). I'm all for the minimalist tropical look but IMO the way to achieve this is to put away your stuff out of sight ,not to have it strewn around the room because there's nowhere to put it. One hook in the bathroom for two bathrobes and six towels? Inexplicable and very irritating.Even my hubby,who is super low maintenance,commented on it before I even had a chance. Placencia village is quite far away, about 20 min drive in the car - something to keep in mind when making a decision about renting a car. Pretty much everything is far away, so you can take advantage of all offered tours but be prepared to spend at least twice as much money.
for Everyoneby A verified traveler
The staff make this a great place to stay.Posted Mar 3, 2014
Pros: The staff was very friendly and eager to please.
Cons: The menu did not reflect the local cuisine and many of the dishes were bland and uninspired.
The pool was lovely, but the beach not so much because of recent unseasonal storms.
for Everyoneby raea from saskatoon
Wonderful!Posted Mar 2, 2014
The hotel is gorgeous and perfectly clean! The staff was friendly and attentive! The food was great...loved the pier restaurant!
by A verified traveler
The hotel website/management is not truthful.Posted Feb 25, 2014
The management is deliberately misleading customers. 1. no golf course (not even started) 2. many of the rooms are still being built 3. the hotel is 12 miles away from town (not walking distance/google maps wrong) 4. Xuanantuch tour $75 more expensive per person from going rate in town for the EXACT same tour. I wouldn't stay there again. It was obvious that they wanted every dime and do not care about their customers returning.
for Everyoneby Rick from Midwest
Great Style PointsPosted Feb 7, 2014
Beautiful grounds and facilities. The pool was as spectacular as advertised. The restaurant/bar at the end of their pier is outstanding (especially when Mariano is working). Distance to anywhere is a bit inconvenient and travel is quite slow due to speed bumps.
for Couplesby A verified traveler from Boston, MA
Fabulous hotelPosted Jan 8, 2014
Staff was incredibly nice, everything went smoothly with no issues and best of all, the hotel was quite!
for Everyoneby mr meteorite from m
A good stayPosted Jan 8, 2014
Brought a family of four and had a nice time. There were some issues but nothing that wouldn't make one want to leave and check in someplace else. The food was moderate to high in cost. Dinner for 4 on the pier cost over 150 US with 2 drinks and taxes. It was good but not worth the price. Food by the pool averaged 15 US per plate, drinks were about 6. The beach was good, and there were kayaks available which were alot of fun in the calm breakwaters of the hotel. The staff were fantastic which made this place above average. They make you feel comfortable and were very friendly. Charging for wifi is crazy. Also the area felt empty. If you are coming to mingle, it isn't for you. We happen to like the quiet and privacy. The hotel is about 20 minutes from Placencia.
Recommendedby A verified traveler
Posted Nov 28, 2013 on Hotels.com
Hotel to sterile,
for Everyoneby josie from Illinois
Great hotel close to everythingPosted Jul 3, 2013
Pros: The hotel was beautiful clean and the staff was great.
Cons: There tours was the only thing that can be a little better
Our experience at this hotel was great. Once the staff knew that we were there to celebrate our anniversary they introduced us to the chef who made us a special dinner for that evening. The front desk staff Sandy and Adrian was at our disposal at all times. There shuttle was available with proper notice and drove us to town when needed.