Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean modern hotel

Posted Oct 20, 2014
Cons: Poppes, the lounge attached had slow service. the drinks and food were good, but the service was lacking.
Location: Went to Mount Baker Theater then hit a few bars within down town area. We caught a shuttle to the theater and ended up walking back to the hotel.
Pleasantly surprised how nice this hotel is. The room was huge with a long sofa for sitting. The staff were friendly and helpful, we asked for bar and restaurant suggestions. Had a lot of amenities, seemed as if it was a great family hotel. We were able to grab a shuttle to downtown to the Mount Baker Theater then went to a few bars downtown and had a fairly easy walk back, less than a mile.
Comment from Hotel Management
Oct 23, 2014 by Dana, Hotel Management
Thank you for staying with us and we are glad you enjoyed it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room for the price!

Posted Oct 1, 2014
Pros: Easy I5 access and no noise from the freeway as hotel sits lower than freeway and is very well buffered by trees.
Cons: Personal preference...I like a softer mattress. But it was not too hard.
Location: business trip. easy freeway access.
One night stay, business trip. The room was terrific for the price.
Comment from Hotel Management
Oct 23, 2014 by Dana, Hotel Management
Thank you so much for the kind words regarding your stay! We look forward to hosting you again real soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was very nice.

Posted Sep 29, 2014
Cons: The bed however was not comfortable.
Generally the stay was good. Staff was very nice!
Comment from Hotel Management
Oct 1, 2014 by Dana, Hotel Management
Thank you for staying with us!
2 out of 5
by A verified traveler from san francisco

Disappointing stay

Posted Sep 27, 2014
The hotel didn't have the right information -- wrong dates and wrong room type -- for our stay. Despite a confirmation email sent to me with the correct info. The room wasn't cleaned the first day -- hotel staff wouldn't take responsibility for the fact that Housekeeping missed the room. AC didn't work properly. We had to move rooms -- inconvenient but staff was good about making it happen. I would not stay here again.
Comment from Hotel Management
Oct 23, 2014 by Dana, Hotel Management
I am sorry to hear about your stay with us and I can assure you this will be brought up with the team to avoid something like this happening in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Wonderful staff!!!

Posted Sep 22, 2014
Pros: comfortable beds!
Location: Pretty close to WWU, Fred Meyer right next door, easy to get to downtown.
Room was clean and very comfortable. Wonderful front desk staff. Better since the remodel, this time we had towels. :) Place looks great, and was very much somewhere I would stay again.
Comment from Hotel Management
Oct 1, 2014 by Dana, Hotel Management
Michelle- Thank you for the kind words regarding your stay. We look forward to seeing you next time!
4 out of 5
Recommended
for Families
by A verified traveler

Staff and food are excellent

Posted Aug 18, 2014
Staff are great and their service is excellent! Breakfasts were amazing - filled up my teenage son!
Comment from Hotel Management
Aug 20, 2014 by Dana, Hotel Management
We are glad you enjoyed your stay! We hope to see you again real soon!
3 out of 5
by A verified traveler

Not Worth the Money

Posted Aug 12, 2014
Pros: Front desk staff were helpful and friendly
Cons: See above.
- smelly stairwells - cheap cleaning solutions; empty wrappers and bottles in stairwell - carpets not vacuumed and some in very poor condition - phone didn't work properly - cut out three times - ridiculously difficult to get to ordinary television channels - hot, chlorine-smelling hallways - very poor quality pillows - hotel guest guide on television - we were afraid to lose the channels again, so had yo find someone to find the ice machine - didn't realize it was beside Fred Meyers!!! - our own fault None of this would have mattered so much if the price had not been so high.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2014
Cons: advice that remodeling is taking place
advise that remodeling was taking place on my stay July 28/2014
4 out of 5
Recommended
for Overnight Stay Before Destination
by RaeAnne from Tacoma

No surprises

Posted Jul 21, 2014 on Hotels.com
Room was what I expected, service was great-they ran silverware up to my room at 4am so I could eat my breakfast before our fishing trip. Only complaint is that the fridge in our room didn't work-or just wasn't very cold.
4 out of 5
Recommended
by A verified traveler

Posted Jul 16, 2014 on Hotels.com
Disappointed that you charge for breakfast at this site.