Reception
Check availability

Reviews of Quality Hotel Pampulha

3 out of 5
Quality Hotel Pampulha
Av. Presidente Antonio Carlos, 7456, Belo Horizonte, MG

Reviews

8.8

Excellent

Rating 10 - Excellent. 203 out of 350 reviews" "
Rating 8 - Good. 93 out of 350 reviews" "
Rating 6 - Okay. 38 out of 350 reviews" "
Rating 4 - Poor. 9 out of 350 reviews" "
Rating 2 - Terrible. 7 out of 350 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Radella

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pampulha stay
Comfortable and clean room, airconditioning, hot water pot and minibar. Nice restaurant (Dal Grano) downstairs. Near University and Pampulha lake complex--within 15 minute walk. About 20-25 minutes by Uber to downtown, so be aware that you will need to travel to get into the central city.
Stayed 5 nights in Jul 2023

10/10 Excellent

ELIANE

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2022

10/10 Excellent

Vinicius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Jacqueline

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom wasn't clean.
The bathroom was not clean, mold everywhere i looked. The toilet i had to wipe before use it.
Stayed 1 night in Dec 2021

10/10 Excellent

Odilardo, Croton on Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mattress and cleanliness.
Stayed 9 nights in Nov 2021

10/10 Excellent

Ina, Palatine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Divino and Isabella were extremely helpful. I locked the safe by mistake by mistake and they tried hard to fix it, once they couldn't fix, they moved me to another room late at night. The next day I called the front desk to order some food that is typical from the area. Isabella told me that they didn't have it on their menu but she was going to check nearby areas. Five minutes later she told me that the chef decided to make that special dish just for me. Isabella and the Chef made me feel very special. Great service, great place. I will be back
Stayed 2 nights in Nov 2021

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente location from the International airport , I’ll definitely recommend.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2021
Response from Isabela Marques gerente operacional on Feb 15, 2021
Prezado Hóspede, Agradeço seu feedback e ressalto que todas as considerações dos nossos hóspedes são tratadas através de planos de ação para obtermos melhorias contínuas e tenha a certeza que verificaremos todos os pontos levantados . Friso que estou a inteira disposição para revertermos essa impressão. Atenciosamente, Isabela Marques

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great hotel
Stayed 2 nights in Jan 2021
Response from Isabela Marques gerente operacional on Feb 3, 2021
Prezado Sr David Agradecemos o privilégio de sua hospedagem no Quality Pampulha. Estamos sempre a disposição para oferecer qualidade, conforto e boas acomodações. Espero revê-lo em breve. Isabela Marques, gerente operacional

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bem equipado para receber hospedes em termos de pandemia.
Stayed 1 night in Sep 2020

10/10 Excellent

Nate, Fort Lauderdale, FL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, comfortable accommodations, food was excellent , and friendly staff definitely recommend this place
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020

8/10 Good

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cozy place
It is a very nice hotel with amazing staff who went out of their way to help. I wish the rooms were little bigger because with two people it seems too small, but everything about the hotel is great.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2018

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Short but sweet
The stay was ok I enjoyed the Dining room and staff.
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 16, 2016
Prezado Hóspede, obrigado por nos avaliar. Atenciosamente, Roberto Inglez

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Room was very clean. Staff was very nice and helpful.
Response from Equipe Quality Pampulha on May 21, 2016
Dear Guest, thank you for your wonderful comments! Cheers Ronaldo Martins

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Response from Equipe Quality Pampulha on Feb 13, 2016
Sr. Eduardo, Obrigado por avaliar nossos serviços e por compartilhar a sua avaliação. Volte sempre!

6/10 Okay

Diego, Atlanta

Disliked: Cleanliness
Dirty room and towels.
Response from Equipe Quality Pampulha on Jan 16, 2016
Dear Guest, Thank you so much for your evaluatuon and comments. You are always welcome!

10/10 Excellent

Michael, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Pampulha airport
Good hotel, convenient to the airport Pampulha, nice restaurant, good service.
Response from Equipe Quality Pampulha on Dec 5, 2015
Dear Mr. Michael, Thank you for your comments. You are always welcome here!

8/10 Good

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Equipe Quality Pampulha on Jan 16, 2016
Prezado Sr. Rodrigo, Obrigado por avaliar nossos serviços. Volte sempre!

8/10 Good

CL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Equipe Quality Pampulha on Jan 16, 2016
Prezado Hóspede, Obrigado por sua avaliação.

8/10 Good

Gilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024

6/10 Okay

Eduardo

Liked: Cleanliness, room comfort
Não corresponde as expectativas
Café da manhã com produtos comuns e sem capricho. Nada saboroso! Nem o pão de queijo! Garagem muito difícil a entrada e tendo que passar todas as vezes na recepção para revalidar o ticket para sair
Stayed 1 night in Dec 2023

6/10 Okay

MAURO

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Muito calor
O hotel tem um restaurante muito bom, mas o atendimento deixa a desejar, fraco e os garçons nao sabem como fazer o atendimento. Tive que implorar para ser atendido e ainda sai sem a monja sobremesa.
Stayed 5 nights in Dec 2023

10/10 Excellent

Eveline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional!
Hotel maravilhoso
Stayed 1 night in Nov 2023

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa ótima opção na região da Pampulha
É uma ótima opção na região da Pampulha, acredito que está no padrão rede QUALITY, o restaurante é uma alternativa cômoda para quem não quer sair do hotel. O armário para roupa falta gavetas e pouco prático para acessar as roupas e cofre, que no meu caso não funcionou.
Stayed 3 nights in Nov 2023

10/10 Excellent

Adriano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gustavo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Luis Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom. Fácil acesso, ótimo café da manhã, quarto limpo, espaçoso e confortável com ótimo banheiro e uma recepção atenciosa. Atendeu às minhas expectativas e recomendo
Stayed 3 nights in Oct 2023

10/10 Excellent

Thiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um dos melhores hotéis de BH
O melhor hotel da Pampulha. Um dos melhores hotéis de BH. Segunda vez que me hospedo e o atendimento segue impecável. Agradeço em especial à DANIELA na recepção, à CINTIA no restaurante, dentre outros funcionários que auxiliaram em todas as necessidades, inclusive sendo solícitos ao antecipar o horário do café em razão da realização de concurso público, além do auxílio no uso de microondas. Parabéns pelo excelente serviço. Obrigado e até a próxima.
Stayed 3 nights in Oct 2023

10/10 Excellent

FLAVIA RODRIGUES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo perfeito
Stayed 2 nights in Oct 2023

10/10 Excellent

Tatiana

Stayed 4 nights in Oct 2023

10/10 Excellent

Elisabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi ótima a minha estadia no hot
Stayed 2 nights in Oct 2023

10/10 Excellent

Katia Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lista de canais televisivos
+Todas as demandas foram resolvidas rapidamente. O único senão foi a falta de uma lista com os canais da televisão. Ao telefojnar para a recepção, nem os atendentes tinham uma lista, necessitanto ajuda de terceiros para informar.
Stayed 2 nights in Oct 2023

10/10 Excellent

Katia Maria

Stayed 2 nights in Oct 2023

10/10 Excellent

Katia Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambiente muito bom e os problemas pontuais foram resolvidos rapidamente.
Stayed 1 night in Oct 2023

10/10 Excellent

Suelton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Giovanne

Stayed 1 night in Sep 2023

4/10 Poor

Silvia

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Frustração
Bem decepcionante, a limpeza deixou a desejar, as camas e travesseiros forrados com plástico grosso ficam desconfortáveis. Quando abri o armário para colocar minhas roupas, não tive coragem, segue a foto. O banheiro cheio de fios de cabelos longos pelo chão, atrás da porta. O preço pago foi mais caro do que a mesma hospedagem, nos mesmos dias, no Ouro Minas Hotel. Eu não escolheria voltar a me hospedar no Quality.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Passei um final de semana no hotel mas gostaria de ter ficado mais. Funcionários atenciosos e simpáticos, ambientes agradáveis e café da manhã delicioso. O quarto era espaçoso e aconchegante. Quarto e banheiro estavam muito limpos. Também jantei no restaurante do hotel e amei a pizza, mas destaco novamente o atendimento perfeito dos funcionários. A garagem é espaçosa e fácil de acessar, o valor é pago a parte (está informado no momento da reserva e o preço é compatível com os valores praticados na região).
Stayed 2 nights in Aug 2023

8/10 Good

AMAURI

Stayed 3 nights in Aug 2023

2/10 Terrible

Samuel

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
TV antiga, restaurante sem opção e com máquinas quebradas. (Forno) nao saia pedido nenhum. Cafe com pouca opção
Stayed 2 nights in Jul 2023

10/10 Excellent

GIAN CARLO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Suelton

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Café da manhã
Agradável!! O café da manhã está ficando desagradável.
Stayed 2 nights in Jun 2023

10/10 Excellent

Romulo

Stayed 2 nights in Jun 2023

2/10 Terrible

João Gabriel

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
O hotel fica em frente a uma avenida movimentadíssima e no Checkin solicitei um apartamento longe do barulho… resposta “todos os apartamentos já estão travados para outro hóspede” a noite quando desci pra jantar percebi várias pessoas fazendo Checkin ainda” enfim não volto mais
Stayed 1 night in Apr 2023

8/10 Good

Vinicius

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2023