Ratings based on 1,136 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location. Easy to find.

Posted Jul 15, 2014
Very pleasant. The restaurant on location very good. We really enjoyed the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Penticton

First time in Bend

Posted Jul 15, 2014
This is a nice older hotel. Very personable staff, swimming pool, kitchen, quiet etc.. There is a good grocery store over the road, but be aware that downtown is a drive rather than walk. I found a good road ride via a website and finished it via OB Riley from Tumalo- was great. Also a good running trail starting a few hundred metres down OB Riley. Great food and beer options in what is a cool town.
4 out of 5
Recommended
for Families
by A verified traveler

The hotel is comfortable-not ostentatious.

Posted Jul 12, 2014
Pros: The helpfulness of staff. The comfort of the rooms.
Cons: We had a kingsize bed room along the river---love that. Would have enjoyed a comfortable chair to sit in and enjoy the view from inside the room.
Location: The Natural Grocery store and mall across the street are great to access. The Main Street is right there, but the hotel is quiet.
It is a place to bring the grandkids and feel comfortable swimming in the pools and reading books along the river. The breakfasts and help at the breakfast are always friendly and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2014
Needs to be updated also to many geese and ducks by rooms by river making a mess
4 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena

Relaxing Riverside Comfort

Posted Jul 11, 2014
Large complex, right in the heart of town. Terrific location adjacent to the river, with complimentary breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Shilo

Posted Jul 10, 2014
All was good. Nice area, beautiful setting. Pool and hot tubs were good.
2 out of 5
by A verified traveler from California

No sleep

Posted Jul 8, 2014
Pros: Breakfast
Cons: Yes, everything mentioned above
We were placed in a room next to a water treatment machine and it turned on every hour all night long, we did not sleep and the room smelled of mold and smoke, staff said it was a nonsmoking room, said it could not be smoke and then the extra bed was so lumpy a kid was uncomfortable, water was good and so was breakfast.
4 out of 5
Recommended
for Families
by A verified traveler

Nice view!

Posted Jul 7, 2014
Pros: View
Cons: TV
Location: Bend downtown is only about 6-7 minutes drive.
Loved the view of the hotel, there were ducks too in the deschutes river behind! Everything looked retro luxurious. What i mean is 20 years ago this would have been one of the places only few people could have afforded. I liked it but not so much to give 5 star. My mother on the other hand loved it, she said everything in the bathroom was placed so conveniently. Altogether happy about choosing this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall a good hotel

Posted Jul 7, 2014
Pros: The front desk staff is superb, as is the landscaping and setting. Nestled against the famous Riverside Motel and the river, the setting couldn't be b
Cons: Housekeeping needs to do a better job.
Location: On the edge of town and practically at the riverbank, this hotel is perfectly situated. We took our chairs to the front lawn to watch fireworks fworks
Expedia messed up our reservations, telling us this hotel had an elevator and our rooms would connect. Not even close. But the front desk staff got us the needed connecting rooms. Housekeeping, however, fell short: Did not vacuum, did not replace glasses or cups, gave us a tattered blanket when we asked for an extra, did not replace washcloths. The bar is cold and barren, not inviting at all, but their deck area quite nice. The grounds are beautifully kept and it's a peaceful place to get away.
2 out of 5
by A verified traveler

Bend

Posted Jul 2, 2014
This hotel is not in a good location and it is severely in need of updating. I would not stay here again.