Standard Room, 2 Queen Beds | Individually decorated, blackout drapes, free WiFi, bed sheets

Reviews of Sugarloaf Mt Motel

2 out of 5
Sugarloaf Mt Motel
62980 N Hwy 97, Bend, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 403 out of 1002 reviews" "
Rating 8 - Good. 359 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

All staff people were friendly and helpful, especially Jason. Guests were friendly too. Hotel is fairly new with granite counter tops and nice furniture. Showers were nice and attractive, with good showerheads. Woodwork around front desk, office, and breakfast room were attractive. Breakfast was adequate. 24 hr coffee and tea were welcoming. Some keycard readers have batteries with depleted charge and need checked.
Stayed 1 night in Mar 2024
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

10/10 Excellent

Brent

Traveled with family
The person who checked us in was helpful and upgraded our room. The rooms were clean and comfortable.
Stayed 1 night in Mar 2024
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
No closet or clothes hooks in room. Need place for coats
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Traveled with partner, Traveled with pets
Liked: Amenities
Good place to stop when traveling with dogs.
Stayed 1 night in Dec 2023

6/10 Okay

Edna Unsay

Stayed 1 night in Dec 2023
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

8/10 Good

John

Traveled with partner
Liked: Property conditions & facilities
The staff was quite friendly and helpful.
Stayed 1 night in Nov 2023
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 26, 2023
Thank you for staying with us. We're glad you had a nice stay with u. We hope to see you again!

8/10 Good

Joseph

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was supposed to have a queen bed and it had a full instead. Clerk acknowledged all the beds are full.
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
Thank you for staying with us!

8/10 Good

Laura, Healdsburg

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our last night of a two-week road trip. The desk clerks for morning and evening were very friendly. Our room was clean and we had a comfortable night. We had our two dogs with us. WE would stay again.
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
We are so glad you had a nice stay with us! We hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. My room was newly remodeled, clean, and comfortable. Very quiet when i was there. Staff were very friendly. Would stay again.
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
Thank you for staying with us. We are so happy you had a nice stay with us! We hope to see you again!

10/10 Excellent

LeAnn

Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Nov 3, 2023
Thank you for your stay! We hope to see you again.

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has is very cleaned and nice. The staff was great/very welcoming. we will definitely return
Stayed 1 night in Oct 2023
Response from chris on Oct 3, 2023
thank you so much for this compliment

10/10 Excellent

Kim

Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
Thank you for staying with us! We hope to see you again!

8/10 Good

Randy

Traveled with partner
Liked: Amenities
The tv in room had only limited stations. Bathroom had new tile but the rest of the room could have used updating/ refreshing. Up front staff really nice and welcoming. Breakfast room good but coffee not so good and rest of breakfast so so!
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 20, 2023
Thank You for your stay with us here at The Sugarloaf Mt. Motel. We will be addressing the issues. Thank You.Have a Nice Day!

6/10 Okay

Janice

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Ho hum
Needs updating and noisy air system. Thin walls and ceilings. Like the fact that you could cancel reservation. Really nice gals at the front desk. No cleaning between days there. Breakfast was pretty good considering all the other negatives.
Stayed 2 nights in Sep 2023
Response from Sugarloaf MT. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

6/10 Okay

Verified traveler

Business traveler
Stayed 3 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at Sugarloaf when traveling across Oregon
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

8/10 Good

Jonathan

Traveled with family
Liked: Staff & service
Ok i liked it
I liked this hotel. It wasn't super clean or comfortable but for a couple of nights it was just fine.
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

10/10 Excellent

Courtney

Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is large, very easy to find with plenty of parking.
Stayed 1 night in Aug 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

10/10 Excellent

Sharron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were very helpful and friendly
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

6/10 Okay

Kim

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

10/10 Excellent

Katherine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Motel has been upgraded.
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

10/10 Excellent

Suk Yee, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room clean.
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 20, 2023
Thank You for staying with us, We hope you stay with us again! Have a Nice Day!

4/10 Poor

Scott

Liked: Staff & service
Sink would not hardly drain, refrigerator was so loud I had to unplug it, broken leg on couch
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
I am sorry that you did not experience a nice stay with us here at The Sugarloaf Mt. Motel. We are seeing the issues and at this time we do not have a Maintenance Man so we apologize about your room issues. I wished that perhaps you've would notified front desk and we would've happily up graded you to a different room.

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 30, 2023
Thank you for your review! We hope to see you again.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel and Great Breakfast
Nice motel with friendly staff. Room was very clean and self serve breakfast choices were amazing! Beds are a little firm, but mattress and bedding were in like new condition. Overall stay was good and price was affordable. We would stay again.
Stayed 1 night in Aug 2023
Response from Courtney on Sep 7, 2023
Thank you so much for a glowing review! We are overjoyed to hear you had a great stay with us! We hope to see you soon for your next visit!

10/10 Excellent

teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, clean and comfortable
Stayed 1 night in Aug 2023
Response from Courtney on Sep 7, 2023
Thank you so much! We are glad you enjoyed your stay here with us and hope your next visit is just as great!

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, room comfort
Do not recommend
From the outside the property looks nice and well taken care of. However the cleanliness of the room was really lacking. When we arrived there was a used washcloth hanging on our shower rod which didn’t give me much hope. It was late so we shrugged it off and went to bed. The next day I hung the “please make up our room” sign on the door. Not because I need anyone to make my bed, but we really needed new towels. We returned to the room late to find no one had serviced our room and I had to go to the front desk and get towels myself. The desk staff were nice, the property was attractive and they had a well manicured yard with waste bags for the dogs however the beds were terrible the pillows were tiny and flat the rooms were dirty and the breakfast was terrible. Definitely will never stay there again.
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 4, 2023
Im Sorry that you had a bad stay with us. Upon check in time staff was supposed to inform you that we are NOT offering "Stay Over Service" at this time due to under staffed. And inform guest that you would need to come to the Front Desk for any type of service including Clean Towels. Thank You and have a nice day!

8/10 Good

Joanne

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Pleasant staff and dog friendly
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Oct 27, 2023
Thank you for staying with us. We're so glad you had a nice stay with us! We hope to see you again.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtney on Sep 4, 2023
Thank you so much! We are glad to hear you had a great stay with us! Come back soon!

10/10 Excellent

Randy, Longmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Front desk clerk was friendly and helpful during check-in.
Stayed 1 night in Sep 2023
Response from Courtney on Sep 2, 2023
Thank you so much! We are so glad you enjoy your stay with us! Come back soon!

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this motel! Clean, convenient and near several shops and restaurants. Noisy due to some construction at the gas station in front and neighbors. But it wasn’t horrible. They had little things that make a difference: toothpaste, loads of storage, fridge, clean white towels and parking right in front of our room. Also the nice young lady who checked us in explained everything about the room and hotel to us on checkin. Negatives for me: bed was super hard & breakfast wasn’t great (biscuits were hard, egg slices were dry and flat).
Stayed 1 night in Aug 2023
Response from Courtney on Aug 26, 2023
We are overjoyed to hear you had a great stay with us! Thank you so much for the positive review! We hope to have you stay with us again in the future! Have a wonderful day!

8/10 Good

Nicholas

Traveled with group, Business traveler
Liked: Amenities
Pool was not in service
Stayed 1 night in Aug 2023
Response from Courtney on Aug 26, 2023
Thank you for the review, we are sorry to hear the pool was not available. We are working hard to make it safe and available for guests! We hope your next stay with us will be more relaxing!

10/10 Excellent

Dennis B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, affordable
Stayed 1 night in Aug 2023
Response from Courtney on Aug 24, 2023
We are so glad to hear you had a pleasant stay with us! Thank you for the amazing review! We hope to see you again soon! Have a wonderful day!

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night this past weekend, staff was friendly and room was very clean and cozy! Pool was nice as well. Only downside: the breakfast gave my partner and I an upset stomach and eggs were cold. Still, we enjoyed our stay!
Stayed 1 night in Aug 2023
Response from Courtney on Aug 24, 2023
We apologize that breakfast was not satisfactory, we are working diligently to fix these issues and hope that your next stay with us will be more pleasant! Thank you for the wonderful review! Have a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Sugarloaf
Awesome staff all the way around. Our room was clean and updated. The bed was not very comfortable. The breakfast needs to be buffed up like more fresh fruits and maybe a waffle maker to make fresh waffles.
Stayed 1 night in Aug 2023
Response from Courtney on Aug 21, 2023
We are so glad you enjoyed your stay with us! Thank you for the amazing review! Come see us soon!

8/10 Good

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 1 night in Aug 2023
Response from Courtney on Aug 31, 2023
Thank you for the wonderful review! Hope to see you again soon! Have a great day!

4/10 Poor

Cathy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Property was clean looking the pillows on the bed were tiny and soft couldn't even fold them in half. Front desk clerk rude and horrible to deal with. acted like everything was a problem they were not busy there was only like 10 cars there. do not recommend
Stayed 1 night in Aug 2023
Response from Courtney on Aug 19, 2023
We apologize for your bad experience. We hope to make it up to you on your next stay with us! Have a great day!

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 19, 2023
Thank you for staying with us! We appreciate your review!

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's kind of isolated. They are doing construction on the gas station in front.
Stayed 1 night in Aug 2023
Response from Courtney on Aug 19, 2023
Thank you so much for your review! We are so glad you enjoyed your stay with us! Have a great day!

10/10 Excellent

Brad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was the second time there this summer. Staff was great and helpful. The only negative comment we have is the pool was murky and appeared the chemical maintenance had been neglected.
Stayed 1 night in Aug 2023
Response from Courtney on Aug 17, 2023
Thank you for staying with us! We are so happy to hear you returned for a second stay with us! Hope to see you again soon!

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nicer than I expected. Clean and quiet. 👍
Stayed 1 night in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 16, 2023
Thank You for your stay with us!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 2 nights in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 15, 2023
Thank You for your staying at The Sugarloaf Mt. Motel. We hope that you stay with us again. Have a Nice Day!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stafd was extremely helpful
Stayed 3 nights in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 15, 2023
Thank You for your staying at The Sugarloaf Mt. Motel. We hope that you stay with us again. Have a Nice Day!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
So so
Basic motel with no frills. The breakfast was okay. Coffee was weak and eggs were ready 45 min after each batch ran out. I felt badly for the front desk employee who had to run the whole breakfast and checkouts. Overpriced for the quality.
Stayed 1 night in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 15, 2023
Thank You for your staying at The Sugarloaf Mt. Motel. We hope that you stay with us again. Have a Nice Day!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 15, 2023
Thank You for your staying at The Sugarloaf Mt. Motel. We hope that you stay with us again. Have a Nice Day!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could use a hand rail for bathtub, very nice bathroom
Stayed 2 nights in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 15, 2023
Thank You for your staying at The Sugarloaf Mt. Motel. We hope that you stay with us again. Have a Nice Day!

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good except the breakfast.
Stayed 1 night in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 15, 2023
Thank You for your staying at The Sugarloaf Mt. Motel. We hope that you stay with us again. Have a Nice Day!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sugarloaf Mt. Motel on Aug 15, 2023
Thank You for your staying at The Sugarloaf Mt. Motel. We hope that you stay with us again. Have a Nice Day!