Ratings based on 360 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from San Francisco

If I could turn back time

Posted Jun 24, 2015
Horrible. Rooms were small and dirty. Staff was rude and not very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 20, 2015
It was clean, quiet, no road noise. Looks like it was recently updated
Comment from Hotel Management
Jun 30, 2015 by Hotel Manger, Hotel Management
Dear Guest, WOW! 4 stars is awesome. We here at Super 8, would like to thank you for taking the time to share your experience with other travelers and look forward to seeing you again the next time you are in our area. Thank you, Amanda Warner
2 out of 5
by A verified traveler from Idaho

Smokers haven

Posted Jun 18, 2015
Rome had terrible cigarette smell. Hallway was worse. Smokers didn't care and hotel obviously doesn't do anything about it.
Comment from Hotel Management
Jun 30, 2015 by Hotel Manager, Hotel Management
Dear Guest from Idaho, We here at Super 8, would like to thank you for your response to our survey. We do care very much about things going on inside our hotel and take prompt action. We are disappointed to hear that another traveler smoking in there room made your stay less than "Super". We do hope you will give us one more chance the next time your travels bring you into the Bend Oregon area. Thank you, Amanda Warner
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacto, CA area

Convenient location - price not outrageous

Posted Jun 18, 2015
Pros: Location, price, staff, cleanliness, having a safe for valuables, fridge, microwave, and privacy.
Cons: Wifi and they need to tell you to keep your room key, which has a magnetic strip, away from your smart phone as it can cause it not to work.
Location: Close to Fred Meyer which has everything from groceries to kayaks for floating down the DeSchutes River...... We recommend Sargents Cafe for breakfast
All of the staff were really friendly and accommodating. We were there for 3 nights and it was cozy and quiet; we were on the first floor (of three) and never knew if anyone was above us or to the sides of us. The indoor pool was clean, private, and refreshing.... The hotel coffee was surprisingly good (unless you are a Dutch Bros or Starbucks snob) and the little coffee maker was easy to use. Having a refrigerator and a microwave was a plus. There was also a safe in the room which made us very happy. TV worked well and was easy to use (wish I had found the list of channels sooner though but it was "hidden" behind a big book about Central Oregon) Not sure what provider is used and unless I totally missed something, it would have been nice to be able to "see" listing of current/upcoming programs. Shower was not too bad and very clean. A hair dryer was provided but unless you have little or no hair I recommend bringing your own. My biggest complaint was the spotty wifi and my inability to easily connect our devices (we had 4 total) and I am not a novice. If I hadn't brought my own portable wifi device it would have been very frustrating. The continental breakfast was just that and for us it took the edge off until we decided where we would go for more extensive fare. Overall we were happy with our stay. I checked yes on recommending a friend and wished there was a "maybe" - which would be dependent upon their desired amenities.
Comment from Hotel Management
Jun 30, 2015 by Hotel Manager, Hotel Management
Dear Guest, We are so pleased to see you had such a "Super" stay while visiting our hotel, Super8, Bend Oregon. We always share all of our responses with the entire staff as learning ways to improve. I have made not of your dissatisfaction with the hair dryer in the room you stayed in while visiting. We do look forward to seeing you again the next time your travels bring you into our area. Thank you, Amanda Warner
4 out of 5
Recommended
for Everyone
by A verified traveler

Happy

Posted Jun 15, 2015
They met my needs Amanda the house keeper awsome Melissa and Amanda, Cameo and john front desk are why ill be back. Thanks Gary
Comment from Hotel Management
Jun 30, 2015 by Hotel Manager, Hotel Management
Dear Gary, We love your review of our Staff. I have shared it with all of them and look forward to your next visit to the Bend, Oregon area. Thanks Amanda Warner
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 13, 2015
Pros: I didn't even think about that
Cons: Yes. Refrigerators and Microwaves in every room
Location: I was working
I only was there to work and didn't stay in the hotel but to sleep
Comment from Hotel Management
Jun 30, 2015 by Hotel Manager, Hotel Management
Dear Guest, We here at Super 8, would like to thank you for your awesome 4 star review. We are always happy to have all of our guests satisfied no matter what the need for travel. We do hope to see you again the next time your travels bring you into the Bend Oregon area. Thank you, Amanda Warner
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2015
We were in Bend for a baseball tournament over memorial day weekend. The hotel was very busy but the staff was very friendly even though they were running around like crazy. When we needed anything they were very accommodating. The pool was very nice and clean. Our room seemed to be very clean except for the motorcyle glove that was tucked away in a corner so it was an easy miss. Would definitely be staying there again when we come back to the area.
Comment from Hotel Management
Jun 5, 2015 by Hotel Manager, Hotel Management
Dear Guest, We here at Super 8, Bend Oregon would love to give you a great big Thank You. We are always striving for excellent guest service and your survey response made the entire staff smile. We appreciate you staying with us and look forward to seeing you again when in our area. Thanks Again, Amanda Warner
2 out of 5
by A verified traveler from fortuna, CA

Overpriced out of date

Posted May 25, 2015
Will not be staying at another super 8 after this stay. Non smoking room smelled of cigarettes in the bathroom, dirty bed linens, and inflated holiday rates
Comment from Hotel Management
Jun 5, 2015 by Hotel Manager, Hotel Management
Dear Guest, We here at Super 8, would like to apologize for falling below your expectations. We always pride ourselves on our outstanding guest services and clean room condition. We do hope you will give us a chance to redeem ourselves and give us one more chance the next time you are in the Bend, Oregon area. Thank You, Amanda Warner
3 out of 5
Recommended
for Couples
by A verified traveler

Posted May 18, 2015
The facility looked nice from the outside, but the four rooms I rented appeared old and need of updating.
Comment from Hotel Management
May 26, 2015 by Hotel Manager, Hotel Management
Dear Guest, Thank you for taking the time to respond to our survey. We have installed brand new mattresses through out the hotel and are in the process of finishing our remaining guest rooms. We are completely remodeling all of our guest rooms. We do hope you will give us another chance and come experience the true Super experience. Thank you, Amanda Warner
2 out of 5
by A verified traveler from oregon

Once was enough!!

Posted May 4, 2015
Worst hotel stay EVER! Walking in the front door made you think you were in the basement of a YMCA. Smell of chlorine OVERPOWERED the entire hotel. The beds were so horrible that they shook just from someone walking past! Dirty carpets, stained towels, pathetic "continental breakfast".
Comment from Hotel Management
May 5, 2015 by Hotel Manager, Hotel Management
Dear Wrestling Mom, We here at Super 8, would like apologize on behalf of the entire team. We were all shocked to see your review and that you had rated us so poor. We have newly remodeled rooms and are very proud of our indoor pool and spa. We hope that you will in the future give us another chance the next time your travels bring you to the Bend, Oregon area. Thank You, Amanda Warner